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Rest Home Care
73 Simla Ave
Havelock North
Havelock North 4130
Hawke's Bay
(06) 877 5909
(06) 877 6572
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Julia Callaghan - 06 877 5909
Zelda MacKenzie - 021 865477
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Home away from home

Mum has lived here for some time now. Its not like a resthome it is her home. The staff always welcome us like friends managements doors alway open.
I would highly recommend this home for any loved one +++++AAAAA

Provider response:

Thanks Ann, we love having Mom at Hillcrest too.


We are not just a home away from home, we are a family.

Our goals are:

*To ensure that all residents' physical, emotional and spiritual needs are met, at all times, in a caring environment that is safe and adaptable to personal preferences and changing capabilities.

*To ensure that all residents are treated fairly, regardless of age, gender, racial or ethnic background, disability or other status.

*To provide opportunities for full development of each resident's own potential and the right to access educational, cultural, spiritual and recreational resources of society to ensure the greatest quality of life possible.

*To encourage independence within the limits of each individual's capabilities.

*To respect the dignity, beliefs, needs, confidentiality, privacy of residents and their right to make decisions about the care and quality of life that they may want and receive.

*To maintain the residents' contact and involvements with their own families and the community.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 10 Jul 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 18
Vacancy Yes
Respite care room available for the following dates: The last week of April and one two beds for the whole of May 2018.These dates are subject to change so please call if you require respite or day care.
Impending vacancy Yes - Respite care beds available at
Additional Room CostsSome Rooms
Updated: 24 Apr 2018
Mum has lived here for some time now. Its not like a resthome it is her home. The staff always welcome us like friends managements doors alway open.
I would highly recommend this home for any loved one
Updated: 10 Jul 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes At Hillcrest every day and on call 24 hours per day.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Qualified/experienced staff on duty 24 hours per day.
Physiotherapist Yes As needed
Occupational Therapist Yes As needed
Diversional Therapist Yes
Activities Co-ordinator Yes Attends 12 hours per week
Hairdresser Yes As required
Podiatrist Yes As needed
Dietitian Yes Oversight of menu reviewed yearly. Available to advise on special needs diets.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Weekly services
Other Personnel Yes Admin staff
Updated: 10 Jul 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract No We do have a Palliative Care trained Registered Nurse
End of Life/Palliative Care Yes Trained RN and staff policies and procedures in place
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes Registered Nurse has completed all the necessary training in this area.
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Psychiatric Care Yes
Stroke Rehabilitation Yes
Specialised Dementia Care Yes Early onset
Gerontological Care Yes
Clinical Manager Yes Registered Nurse on site five days per week and on call if required at night and during the weekends.
Psychologist No As required
Psychiatrist No As required
Updated: 10 Jul 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Hillcrest has a dedicated respite care room set aside for short term/respite stays. Bookings are essential. See "Bed and Vacancy details" section for available dates.
Carer Support Yes Day Care: We provide day care facilities for families in the local community. Convalescence: We provide care, support and assistance to those recovering from illness.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Respite care bookings essential. See "Bed and Vacancy details" section for available dates
Updated: 10 Jul 2017
Under 65 yrs with Disability Yes
Day Care Yes Private and subsidised care provided, 7 days per week.
Other End of Life/Palliative Care Yes
Whanau Room Yes We have a small private family room for residents' use.
Rooms (Single) Yes
Rooms (Shared) No No requirement for people to share at Hillcrest unless they are a couple or have chosen to share with a friend.
Rooms (Suit Couple) Yes Two rooms in the main building are ideally suited for couples who require a higher level of care. We also have two separate units which are ideal for singles or couples who are able to live independently while enjoying the benefits of residential care.
Ensuite Yes 4 rooms are ensuite.
Female residents only No We do have a separate wing for ladies.
Male residents only No We do have a separate wing for men.
May Bring Own Furniture Yes
Alcohol Permitted Yes May have alcohol in own room as long as this is not abused.
Pets In Residence Yes Rosie, the tabby cat, lives at Hillcrest and Shadow, the Spoodle, visits daily. One resident also has a ginger cat called Boy.
Negotiate To Bring Own Pet Yes This will depend on the pet and the circumstances. We have taken pets and will continue to do so.
Phone Access In Own Room Yes Resident's phone line available. Residents can have their own phone installed but it is more common for residents to use a mobile phone.
Wifi Yes At cost. TV aerials in most rooms but connection costs may apply.
Resident can adjust heating in own room Yes
Maori Kaupapa Yes
Residents Committee Yes A monthly Resident Meeting is held. Minutes are recorded and feedback provided by the Manager.
Family Committee No Families are invited to get-togethers regularly throughout the year.
Newsletter Yes Quarterly
Policy for management of challenging behaviour Yes Please see the Manager for details.
Confused Residents Yes
Lounges/seating areas Yes Two lounges and an outside deck.
Outings Yes A bus trip once a week.
Rural Setting No Lovely views to the North from most of the rooms.
Smoking Permitted Yes Smoking allowed outside on the deck. There is also a sheltered area available for when the weather is less pleasant.
Semi-Secure Yes The front door is security coded. The remainder of property is fenced.
Sprinklers Yes A requirement of our Building WOF is that the sprinkler system is fully checked annually.
Audit report available Yes HDANZ are the audit agency employed.
Updated: 10 Jul 2017
Special Features
Special Features
Hillcrest is capable of caring for residents who need physical rehabilitation after an operation or fall. We work with occupational and physiotherapists who assist when required.
Updated: 10 Jul 2017
Interests & Activities
Interests & Activities
Activity programme for residents,
Able to access the following groups(Age Concern, Alzheimer's Society, Blind Foundation, Stroke Group, Parkinson's Society etc),
BBQ in summer, visitors may attend
Big print books, jigsaw puzzles
Bingo and board games,
Bowls (indoor),
Breakfast in bed (most residents have breakfast in the dining room),
Children (we welcome grandchildren etc visit),
Classical and folk music played throughout the day,
Flower arranging,
Garden and Gardening,
Happy Hour (usually on Sundays),
Meal choices,
Newspaper reading (daily - Dominion Post and/or Hawkes Bay Today),
Parties to celebrate birthdays and events,
Piano on site, Picnic facilities (or go out for picnics),
Religious services,
Shopping (use a family car for individual excursions),
Vegetarian (as required),
Views (many rooms have a lovely view across the hills of Havelock North),
Visitors are welcome at any time.
Updated: 10 Jul 2017
Additional Information
Additional Information
Details re Meals Home cooked meals, catering for special diets eg vegeterian, low fat and diabetic etc. Baking at morning and/or afternoon tea. Main meal at midday.
Staffing Details Registered Nurse is at Hillcrest every day and visits during the weekend. She is also on call 24 hours per day. Doctor available 24 hours. Highly experienced caregivers also on site 24 hours.
Fees Details/Fees Do Not Include With the exception of two purpose units the standard fee is the government approved per diem rate. Any additional charges incurred are explained in the agreement both parties sign when the resident moves into Hillcrest Rest Home.
Updated: 10 Jul 2017
Languages Spoken
Languages Spoken
Afrikaans Yes
English Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 10 Jul 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes
(Other comments) Yes Inter-denominal services held onsite weekly.
Updated: 10 Jul 2017
Public Transport 0.20 km Bus stop on Simla Ave
Shops 1.50 km Fuel station and associated small store
Mall 2.20 km Havelock North Village
Parks 1.50 km Keirunga Gardens and Tainui Reserve
Library 2.10 km Havelock North Village
Updated: 10 Jul 2017
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Care Association New Zealand New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 10 Jul 2017