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Hillcrest

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At a glance
Vacancy
Yes
Name
Hillcrest
Category
Rest Home Care
Address
73 Simla Ave
Havelock North
Havelock North 4130
DHB
Hawke's Bay
Phone
(06) 877 5909
Fax
(06) 877 6572
Email
View Email Address
Web
Visit Website
Personnel
Manager
Jill Drew - 06 877 5909
Owner
Zelda MacKenzie - 021 865477
Photos
Add your own review for this service

Home away from home

Mum has lived here for some time now. Its not like a resthome it is her home. The staff always welcome us like friends managements doors alway open.
I would highly recommend this home for any loved one +++++AAAAA


Provider response:

Thanks Ann, we love having Mom at Hillcrest too.

Description
PHILOSOPHY

We are not just a home away from home, we are a family.

Our goals are:

*To ensure that all residents' physical, emotional and spiritual needs are met, at all times, in a caring environment that is safe and adaptable to personal preferences and changing capabilities.

*To ensure that all residents are treated fairly, regardless of age, gender, racial or ethnic background, disability or other status.

*To provide opportunities for full development of each resident's own potential and the right to access educational, cultural, spiritual and recreational resources of society to ensure the greatest quality of life possible.

*To encourage independence within the limits of each individual's capabilities.

*To respect the dignity, beliefs, needs, confidentiality, privacy of residents and their right to make decisions about the care and quality of life that they may want and receive.

*To maintain the residents' contact and involvements with their own families and the community.
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 29 Sep 2016
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care18
Long term vacancyYes
Short term vacancyYes
Respite care room available for the rest of May and June 2017.
Impending vacancyYes
Updated: 26 May 2017
Testimonials
Mum has lived here for some time now. Its not like a resthome it is her home. The staff always welcome us like friends managements doors alway open.
I would highly recommend this home for any loved one
Updated: 29 Sep 2016
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes At Hillcrest 8 hours per day and on call 24 hours per day.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Qualified/experienced staff on duty 24 hours per day.
Physiotherapist Yes As needed
Occupational Therapist Yes As needed
Diversional Therapist Yes
Activities Co-ordinator Yes Attends 12 hours per week
Hairdresser Yes As required
Podiatrist Yes As needed
Dietitian Yes Oversight of menu reviewed yearly. Available to advise on special needs diets.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Weekly services
Other Personnel Yes Admin staff
Updated: 29 Sep 2016
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract No We do have a Palliative Care trained Registered Nurse
End of Life/Palliative Care Yes Trained RN and staff policies and procedures in place
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes Registered Nurse has completed all the necessary training in this area.
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Psychiatric Care Yes
Stroke Rehabilitation Yes
Specialised Dementia Care Yes Early onset
Gerontological Care Yes
Clinical Manager Yes Registered Nurse on site five days per week and on call if required at night and during the weekends.
Psychologist No As required
Psychiatrist No As required
Updated: 29 Sep 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Hillcrest has a dedicated respite care room set aside for short term/respite stays. Bookings are essential. See "Bed and Vacancy details" section for available dates.
Carer Support Yes Day Care: We provide day care facilities for families in the local community. Convalescence: We provide care, support and assistance to those recovering from illness.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Respite care bookings essential. See "Bed and Vacancy details" section for available dates
Updated: 19 Oct 2016
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes
Day Care Yes Private and subsidised care provided, 7 days per week.
Other End of Life/Palliative Care Yes
Whanau Room Yes We have a small private family room for residents' use.
Rooms (Single) Yes
Rooms (Shared) No No requirement for people to share at Hillcrest unless they are a couple or have chosen to share with a friend.
Rooms (Suit Couple) Yes Two rooms in the main building are ideally suited for couples who require a higher level of care. We also have two separate units which are ideal for singles or couples who are able to live independently while enjoying the benefits of residential care.
Ensuite Yes 4 rooms are ensuite.
Female residents only No We do have a separate wing for ladies.
Male residents only No We do have a separate wing for men.
May Bring Own Furniture Yes
Alcohol Permitted Yes May have alcohol in own room as long as this is not abused.
Pets In Residence Yes Rosie, the tabby cat, lives at Hillcrest and Shadow, the Spoodle, visits daily. One resident also has a ginger cat called Boy.
Negotiate To Bring Own Pet Yes This will depend on the pet and the circumstances. We have taken pets and will continue to do so.
Phone Access In Own Room Yes Resident's phone line available. Residents can have their own phone installed but it is more common for residents to use a mobile phone.
Wifi Yes At cost. TV aerials in most rooms but connection costs may apply.
Resident can adjust heating in own room Yes
Maori Kaupapa Yes
Residents Committee Yes A monthly Resident Meeting is held. Minutes are recorded and feedback provided by the Manager.
Family Committee No Families are invited to get-togethers regularly throughout the year.
Newsletter Yes Quarterly
Policy for management of challenging behaviour Yes Please see the Manager for details.
Confused Residents Yes
Lounges/seating areas Yes Two lounges and an outside deck.
Outings Yes A bus trip once a week.
Rural Setting No Lovely views to the North from most of the rooms.
Smoking Permitted Yes Smoking allowed outside on the deck. There is also a sheltered area available for when the weather is less pleasant.
Semi-Secure Yes The front door is security coded. The remainder of property is fenced.
Sprinklers Yes A requirement of our Building WOF is that the sprinkler system is fully checked annually.
Audit report available Yes HDANZ are the audit agency employed.
Updated: 19 Oct 2016
Special Features
Hillcrest is capable of caring for residents who need physical rehabilitation after an operation or fall. We work with occupational and physiotherapists who assist when required.
Updated: 19 Oct 2016
Interests & Activities
Activity programme for residents,
Able to access the following groups(Age Concern, Alzheimer's Society, Blind Foundation, Stroke Group, Parkinson's Society etc),
BBQ in summer, visitors may attend
Big print books, jigsaw puzzles
Bingo and board games,
Bowls (indoor),
Breakfast in bed (most residents have breakfast in the dining room),
Children (we welcome grandchildren etc visit),
Classical and folk music played throughout the day,
Craft,
Entertainers,
Flower arranging,
Garden and Gardening,
Happy Hour (usually on Sundays),
Meal choices,
Newspaper reading (daily - Dominion Post and/or Hawkes Bay Today),
Outings,
Parties to celebrate birthdays and events,
Piano on site, Picnic facilities (or go out for picnics),
Quizzes,
Religious services,
Shopping (use a family car for individual excursions),
Sing-a-longs,
Videos,
Vegetarian (as required),
Views (many rooms have a lovely view across the hills of Havelock North),
Visitors are welcome at any time.
Updated: 29 Sep 2016
Additional Information
TopicDetails
Details re Meals Home cooked meals, catering for special diets eg vegeterian, low fat and diabetic etc. Baking at morning and/or afternoon tea. Main meal at midday.
Staffing Details Registered Nurse is at Hillcrest every day and visits during the weekend. She is also on call 24 hours per day. Doctor available 24 hours. Highly experienced caregivers also on site 24 hours.
Fees Details/Fees Do Not Include With the exception of two purpose units the standard fee is the government approved per diem rate. Any additional charges incurred are explained in the agreement both parties sign when the resident moves into Hillcrest Rest Home.
Updated: 29 Sep 2016
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
English Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 29 Sep 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes
(Other comments) Yes Inter-denominal services held onsite weekly.
Updated: 29 Sep 2016
Distances
LocationDistanceDetails
Public Transport 0.20 km Bus stop on Simla Ave
Shops 1.50 km Fuel station and associated small store
Mall 2.20 km Havelock North Village
Parks 1.50 km Keirunga Gardens and Tainui Reserve
Library 2.10 km Havelock North Village
Updated: 29 Sep 2016
Credentials & Membership
Credentials & MembershipStatusDetails
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Care Association New Zealand New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 29 Sep 2016

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