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Hilda Ross Retirement Village

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Information Pack
At a glance
Vacancy
No
Name
Hilda Ross Retirement Village
Category
Rest Home Care
Address
30 Ruakura Road
Hamilton 3216
Postal Address
Same as above
DHB
Waikato
Phone
(07) 855 9542
Fax
(07) 855 9543
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Wendy Taylor - (07) 855 9542
Owner
Ryman Healthcare
Clinical Manager
Debbie Austin - (07) 855 9542
Other services
Media
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Hilda's Highlights Summer 2019 Hilda's Highlights Summer 2019 Hilda's Highlights Summer 2019
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Description
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Hilda Ross Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care.

Providing the full range of living and care options is just one of Ryman’s points of difference.

Since 2014, we’ve repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Hilda Ross is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

Ryman’s seasonal Delicious menu continues to be highlighted as an area that we go above and beyond in. Meals are prepared fresh on site by our village chefs. There is a choice of three main courses, including a vegetarian option, where the aim is to tempt all taste buds. We also cater for special dietary requirements.

Private rooms are spacious and include monitored call bells. You can choose from a selection of room layouts, all with an ensuite bathroom.

Amenities include a hair and beauty salon, café and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Hilda Ross, our dedication to care begins even before you or your loved one has moved in.

The Lifestyle at Hilda Ross Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into resthome care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 15 Aug 2018
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 54
Vacancy No
We offer single rest home rooms each with their own ensuite. Many of our rooms offer a courtyard view with a bright sunny outlook. Please feel free to visit us and inspect our facility.
Impending vacancy No
Premium Room Charges Some Rooms as at 06 Dec 2019
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 6 Dec 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Our resthome has a full time registered nurse dedicated to this area, as well as a highly skilled Clinical Manager, who overviews the clinical care of all residents in the resthome.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes As much as possible, the same caregivers will care for you each shift so they will get to know you well. All our caregivers are supported to undertake training in care of the older person.
Physiotherapist Negotiable There is a physiotherapist who visits our facililty regularly and will review residents as required.
Activities Co-ordinator Yes We have a dedicated Activities Coordinator in the resthome who works 5 days per week and delivers a wide range of activities for the resident to participate in should they wish.
Hairdresser Yes Rachel Houston works Monday to Friday in our fully equiped hairdressing salon.
Podiatrist Yes Waikato Podiatry visits our facility every six weeks
Dietitian Yes
Accredited Visitors Negotiable
Kaumatua Yes
Chaplain/Spiritual Advisor Yes We have chapel services weekly and combined mass once a month
Other Personnel Yes We welcome visitors to our resthome and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements.
Updated: 26 Jun 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes As we also have a hospital associated with this resthome we have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with Wendy Taylor for more information.
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Infection Control Yes
Clinical Management Yes We have a highly skilled and experienced Clinical Manager. If you have any questions or concerns please ask for Jenny who is very happy to discuss these with you.
Other Specialties Yes As required
Updated: 26 Jun 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite No We do undertake respite care if we have beds available
Updated: 26 Jun 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Residents are encouraged to personalise their rooms with their own possessions and furniture.
Single Rooms Yes Light and airy rooms, some rooms have French doors with lovely courtyard views.
Ensuite Yes All rooms have ensuites
Alcohol Permitted Yes
Phone Access In Own Room Yes All rooms have phone points. Personal line charges are billed to the resident through Telecom. Telephones are available in most lounges.
Resident can adjust heating in own room Yes Each room has underfloor heating which we change to suit each residents needs.
Cater for under 65 yrs with Disability Yes Long Term Chronic Conditions. Please discuss with Village Manager
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Outings Yes
Whanau Room Yes With full tea/coffee facilities available.
Residents Committee Yes
Family Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Updated: 26 Jun 2018
Special Features
Special Features
Ryman have now introduced a new initiative of providing Resthome Level care in our Serviced Apartments. Please contact the village for information.
Updated: 26 Jun 2018
Interests & Activities
Interests & Activities
We offer a full and complete activites programme with dedicated activities coordinators for each area. We have a big focus on our Triple A programme which encourages residents to participate in exercising. Many lovely functions are held for our residents. Please enquire for more information.
Updated: 26 Jun 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Hilda Ross Retirement Village kitchen staff and chefs pride themeselves on the high quality, taste bud tingling meals that they create!
Staffing Qualifications and Details We have a team of dedicated and passionate staff from the gardener to the kitchen staff, maintainence to caregivers.
Associated Complexes A member of the Ryman Healthcare Group.
What's included in your fees and what's not Please enquire for more information.
Updated: 26 Jun 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Nepali Yes
Punjabi Yes
Samoan Yes
Updated: 26 Jun 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We respect all denominations
Updated: 26 Jun 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km The bus stop is just a short walk away.
Shops 1.00 km Our local superette and Countdown Supermarket is our closest shop.
Mall 3.00 km Westfield Shopping Mall is our closest mall and has a wide range of shops and cafes.
Parks   While we don't have any parks close by we have developed extensive parklike grounds which our residents enjoy strolling through.
Library 3.00 km We have an on site library in our community centre. The nearest public library is located close to the Westfield Shopping Mall
Updated: 26 Jun 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 26 Jun 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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