Highlands Village - Metlifecare Care Home
At a glance
- Vacancy
- Yes
- Name
- Highlands Village - Metlifecare Care Home
- Category
- Rest Home
- Address
- 49 Aberfeldy Avenue
Highland Park
Auckland 2010 - Postal Address
- Same as above
- Region
- Counties Manukau
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Thembi Ngema - 09 533 0662
Other services
Photos
Tap to view all photos 1/4
Map
Reviews
We have disabled our ‘feedback’ feature. We apologise for any inconvenience. Find out more here: I want to read reviews of rest homes
Care at Metlifecare is deeply personal and always personalised.
Our Aged Residential Care supports every resident to live a fulfilling life in a safe and welcoming setting that feels like home.
We take time to get to know you, so we can better support and care for you. We’ll develop a personalised care plan with you – to understand your preferences and help you to continue doing the things you love.
Your friends and family will always be welcome to spend time with you, and they can join in for meals and celebrations as well as pop in for a cup of tea and chat.
The need for care can be unpredictable, making it hard to guarantee that a care place will be available at times. Although we can’t always control availability, we encourage you to get in touch - we are here to help. People come first, always. That’s our Care Promise.
Explore how our Aged Residential Care can support you: https://www.metlifecare.co.nz/aged-care
Our Aged Residential Care supports every resident to live a fulfilling life in a safe and welcoming setting that feels like home.
We take time to get to know you, so we can better support and care for you. We’ll develop a personalised care plan with you – to understand your preferences and help you to continue doing the things you love.
Your friends and family will always be welcome to spend time with you, and they can join in for meals and celebrations as well as pop in for a cup of tea and chat.
The need for care can be unpredictable, making it hard to guarantee that a care place will be available at times. Although we can’t always control availability, we encourage you to get in touch - we are here to help. People come first, always. That’s our Care Promise.
Explore how our Aged Residential Care can support you: https://www.metlifecare.co.nz/aged-care
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 28 Aug 2013 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 6 |
| Vacancy | Yes |
| Our care home which accommodates rest home and hospital level care is located on the first floor with views over our village and Lloyd Elsmore Park. Some rooms have en-suites. 12 acres of retirement village surrounds the main building. In addition to Rest Home and Hospital level of care, we have Serviced Apartments which come with service or care packages. | |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | Some Rooms from $15.00/day up to $30.00/day as at 11 Apr 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
| Updated: 19 Apr 2024 | |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | ||
| Diversional Therapist | Yes | Sandy have stimulating activities for residents, some regular features and some special events each month. | |
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | Deborah and Sue are on site 3 days per week to take care of all hairdressing needs. | |
| Podiatrist | Yes | Holds a clinic every second week. | |
| Accredited Visitors | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Gerald Sizoo has been part of the Metlifecare Highlands family for almost 14 years. | |
| Updated: 6 Nov 2013 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Gastronomy/Nasogastric Management | Yes | |
| End of Life/Palliative Care | Yes | |
| IV Antibiotic Capability | Yes | |
| Dialysis | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| Infection Control | Yes | |
| Clinical Management | Yes | |
| Other Specialties | Yes | |
| Updated: 6 Nov 2013 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Updated: 6 Nov 2013 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage residents to bring their own furniture to personalise their rooms. Staff must have sufficient access to the room to provide care and in case of an emergency, we must be able to enter the room with emergency equipment. |
| Single Rooms | Yes | All 41 bedrooms are single occupancy |
| Shared Rooms | No | No shared rooms |
| Ensuite | Yes | 16 bedrooms have en-suite facilities with toilet and handbasin. 1 bedroom has a full en-suite with shower, toilet and handbasin. |
| Alcohol Permitted | Yes | We encourage residents to continue living 'as normal a life as possible', this includes having their favourite tiple in the evenings. As long as the consumption of alcohol does not impede on other residents and is of a reasonable limit. |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | We have a connection fee and a set amount charged per month for local calls. Bring your own phone. |
| Resident can adjust heating in own room | Yes | Most rooms have oil heaters in the rooms, residents are encouraged to bring their own heaters with them, as long as they are safe to use. |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | We have 2 lounges. One large open plan lounge broken up into many seating areas, to encourage interaction in small group and a smaller activities lounge. We also have a sun lounge off the main lounge. |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | No | we do not have a contract, however can provide palliative care. |
| Day Programme for day stay clients | Yes | We offer day care facilities to our Residents in the Serviced Apartments and Independent living villas, to join in with the Residents living in the Care Home. |
| Outings | Yes | We try to have an outing every week, the groups are small and not everyone gets to go out every week, however we try to encourge all residents to have at least 1 outing a month in the bus. We do many walks in the gardens durnig fine weather. |
| Whānau Room | No | We do have a sun lounge that is not utilised by the current resident group and we use that for families meetings and rest areas. |
| Newsletter | Yes | monthly Village newsletter x 2- one done by the Village residents and one done by the staff. |
| Policy for management of challenging behaviour | Yes | We do sometimes have residents with challenging behaviours. If the challenging behaviour begins to have an impact on the majority of residents living in the facility then we work with the families to consider alternative options. |
| Confused Residents | Yes | We do sometimes have confused residents & we manage them as best we can in their own environments. If the confusion begins to have an impact on the majority of residents living in the home, we work with the families to consider alternative options. |
| Updated: 24 Jun 2016 | ||
Special Features
| Situated in a safe and comfortable environment, the residental hospital and rest home are close to our other accommodations, so partners can visit easily. Our trained staff care for you with dignity and respect. |
| Updated: 6 Nov 2013 |
Interests & Activities
| Activity programme, Advocate, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Church, Craft, Concerts, Entertainers, Exercises, Games, Happy Hour, Housie, Jigsaw, Minibus, Movies, Newspaper reading, Outings, Quizzes |
| Updated: 6 Nov 2013 |
Additional Information
| Topic | Details | |
|---|---|---|
| Staffing qualifications and details | all care staff attend ongoing in service education and ACE training. | |
| Details about meals | all meals prepared by chef and monitored by dietician. | |
| Updated: 6 Nov 2013 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Arabic | Yes | |
| Cantonese | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Hindi | Yes | |
| Samoan | Yes | |
| Tongan | Yes | |
| Urdu | Yes | |
| Updated: 6 Nov 2013 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | Our Village Chaplin is happy to meet, talk and prayer with anyone from any faith. |
| Updated: 6 Nov 2013 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 2.00 Km | Bus stop on Pakuranga Highway |
| Shops | 1.00 Km | Highland Park Shops |
| Mall | Botany Town Centre Mall is a few Km away | |
| Library | 0.00 Km | There is a Village Resident run libraby on site and the Mobile Library visits weekly in the car park |
| Updated: 6 Nov 2013 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Registered Retirement Village? | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
|
||
| Updated: 6 Nov 2013 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.