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Greendale Residential Care

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At a glance
Greendale Residential Care
Rest Home
169 Tait Drive
Napier 4112
Postal Address
169 Tait Drive
Napier 4112
Hawke's Bay
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Clinical Manager - Keryn O'Connor
Experion Care NZ Ltd
Clinical Manager
Keryn O'Connor - 06 8442343
Other services
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Restrictions - critical visitors only
We aim to be the Rest Home "WE" would be happy in if the positions were reversed.

We enjoy and welcome visitors.

Phone or email to make an appointment so that we can give you our undivided attention.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 29 May 2013
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 24
Vacancy Yes
unable to be used (room under maintenance)
Impending vacancy Yes - Premium Room
Premium Room Charges Some Rooms from $30.00/day as at 10 Aug 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 17 Aug 2022
Type Hours Per Week Status Details
Registered Nurse Yes Also available for "On call" duties as required. Keryn O'Connor is the Clinical Manager
Enrolled Nurse 35 Yes
Healthcare Assistants/Caregivers 24hr cover Yes We have well trained caregivers, working throughout the week.
Physiotherapist 0.00 Negotiable Access to Community Physiotherapist by GP referral.
Occupational Therapist 0.00 Negotiable Access to Community Occupational Therapist by GP referral.
Social Worker (on site) 0.00 Negotiable Residents are assigned a social worker prior to admission when dependency assessments are carried out by Bay Home Support.
Activities Co-ordinator 20 Yes Registered diversional therapist
Hairdresser Yes Visits Fridays and as required. Own Salon on site with reasonable rates.
Podiatrist Yes Visits 2 monthly and as required. Designated treatment room, reasonable rates. Also available as required.
Dietitian Negotiable Referrals as indicated. We pride ourselves on our meals which are well planned and take into consideration the likes and dislikes of our very special family.
Accredited Visitors No Accessible as required through Age Concern.
Kaumatua Yes Yes, access to a Kaumatua is available if required.
Chaplain/Spiritual Advisor variable Yes We have several Denominations that visit our home on a regular basis.
Other Personnel Yes Residents are able to retain the GP of their choice. A GP can be recommended if required.
Updated: 9 Feb 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Access to HB Hospital Specialist Nurse who will visit and advise on request.
End of Life/Palliative Care Yes This aspect of care is particularly well demonstrated as we work closely with Cranford Hospice in their specialised field. The person and their family are particularly well nurtured in our family orientated atmosphere.
Wound Care Yes Access to HB Hospital Wound Care Specialist who will visit and advise on request.
Diabetic Care Yes Access to HB Hospital advisory staff as necessary
Continence Advice Yes Access to HB Hospital Continence Advisor who will visit and advise as required
Infection Control Yes Access to HB Hospital Infection Control Specialist by phone and as necessary for advice etc.
Surgical Followup Yes Have recently reminded HB Hospital Nurse Assessors that we are available for convalescence care particularly to the elderly.
Updated: 29 May 2013
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer Respite care if we have a room available.
Updated: 29 May 2013
Feature Status Details
May Bring Own Furniture Yes Very spacious rooms allow Residents to personalise this individual area with favourite comfortable pieces.
Single Rooms Yes Each large room has it's own unique aspects catering to individual preferences.
Shared Rooms Yes Three shared rooms for those who enjoy companionship.
Rooms suitable for a couple Yes Our shared rooms would suit couples. We also have combinations of 2 single rooms with an en-suite between which could accommodate beds in one room and use the other as a day room. The possibilities are only limited by ideas & availability.
Ensuite Yes Yes, our rooms have ensuites and two large suites have additional shower facilities.
Alcohol Permitted Yes If our Residents enjoy a 'tipple' of their choice this can be served with the main meal if provided. Greendale puts on a Christmas party for Resident's & their family and staff.
Negotiate To Bring Own Pet Yes As possible.
Phone Access In Own Room Yes Jack points are available in each room. Residents also have acces to the phone booth. Greendale has a portable phone available for use.
Resident can adjust heating in own room Yes House is heated in winter, electric heaters in each Resident's room and in hallways and lounges.
Cater for under 65 yrs with Disability Yes Confer with management.
Lounges/seating areas Yes Four indoor lounges/seating areas which include, the Sunroom, TV Lounge, Pink Lounge and Foyer. Please see interests section for further details.
Primary Health Funded Short Term Care Yes I need further info on this?
Palliative Care Contract Yes Do cater for Residents under CMI Funding
Day Programme for day stay clients Yes This is available on an individual basis according to the individual requirements and can be funded privately or by Bay Home Support (if eligible).
Outings Yes Outings twice a week to a variety of destinations of interest in our own Minibus.
Whanau Room Yes Special small lounge available
Maori Kaupapa Yes Senior Maori Advisor available as well as staff
Residents Committee Yes Residents Committee meets monthly on the last Friday of the month at 11am. Family and friends are always welcome to attend.
Family Committee No No formal arrangement, however this can be organised as necessary.
Newsletter Yes Quarterly newsletters.
Policy for management of challenging behaviour Yes This is managed with the least disruption to all. Each situation has an individual solution. Documentation ensures the best outcome for all in repeat situations. Families are kept informed & involved.
Confused Residents Yes Yes, we do take confused elderly Residents but because we are not a custodial unit as in stage 3 Homes, we can not take those who wander.
Rural Setting No No. Attractive Suburban Setting
Smokers Room No However there is provision for smoking in designated sheltered terrace areas.
Smoking Permitted Yes 'Smoke free' inside.
Semi-Secure No Not suitable for 'wanderers' but very safe from Residents point of view!
Updated: 22 Feb 2016
Special Features
Special Features
We are one of the smaller Residential Care facilities which focuses on individual, family type care. Our Residents frequently confirm this as they endorse their initial decision to stay with us!

One of the highlights of our service is our reputation developed over 27 years for providing thoughtful, personalised,
professional care. Debbie Steed and Keryn O'Connor our Managers share our philosophy for warm supportive care and continues our proud tradition.
Updated: 7 Jul 2021
Interests & Activities
Interests & Activities
Greendale strives to provide a welcoming, nurturing environment that promotes wellbeing in our Residents, maximises their independence and functions as an extended family.

Activity Programme: Activites at Greendale are many and varied. Greendale encourages the community into the Rest Home with monthly Kiwi Sports visits, purchasing the daily papers, supporting the local EIT and High Schools by providing the opportunity for work experience in the care of the older person, and acts as a 'safe house' for children of the area. Greendale has visits from the local schoolchildren and singing groups.

All religious faiths can be catered for.

Greendale extends into the community by monthly RSA Church Services, quarterly St Luke's Concerts, Care and Craft and twice weekly minibus rides to various destinations.

OTHER INTERESTS INCLUDE; Age Concern visits, Greendale is a member of the Alzheimer's Society, craft, sit dancing, entertainment, exercises, indoor games, Library access, Petanque, music, newspaper reading (on an individual basis for those who need it), discussion time, quizzes, videos, Spa bath.

LOUNGE DETAILS: Four indoor lounges/seating areas include the Sunroom, TV Lounge, Family Room, and Foyer. Outside seating is available on four shelterd terrace areas as well as park seats sited at various places around the gardens where residents can safely watch the activites of the pleasant residential area in which we live or the many birds flitting about. Visiting parents can enjoy a quiet chat with their elder loved one , watching their children play safely on the grassed Council area in the front of the home.

Big print books: we have a library of big print books as well as monthly books (and tapes as required) on loan from the Taradale Library.

Advocate: We maintain close communication with each Resident's advocate/NOK. The Advocacy Service are also freely available with contact details displayed. Our in-service training of our staff include speakers from this service also recently Vicky Martin-Noakes spoke at our Residents meeting.

Greendale has membership or access to local Alzheimer's Society, Arthritis Society, Age Concern, Parkinson's Society, Stroke Group etc. etc.

Greendale belongs to HealthCare Providers NZ Inc. a voluntary group of providers whose focus in on '
Excellence in Care, Choice Security'
Updated: 29 May 2013
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Personal purchases. For further details please see management.
Staffing qualifications and details Nurse Manager / Registered Nurse 'on call'. All caregivers receive ongoing training in various aspects of elder care.
Details about meals Likes and dislikes catered for. Resident satisfaction surveys are carried out twice a year. We have many 'parties' throughout the year - some just in-house and others when family and friends are welcome and the walls of Greendale become elastic!
Updated: 22 Feb 2016
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Interpreter Yes service is available at short notice
Maori - Te Reo Yes
Other Information Yes Other languages available via Interpeter Service.
Updated: 22 Feb 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes
Presbyterian Yes
Updated: 22 Feb 2016
Location Distance Details
Public Transport 0.50 Km Bus stops available on both TaitDrive & Guppy Road
Shops 0.50 Km Greenmeadows Shopping Centre
Mall 2.00 Km Taradale Shopping Centre
Parks 0.00 Km Council Reserve grassed area in front of Greendale.
Library 2.00 Km The Activities Officer ensures that residents preferences of large print 'on loan' library books is changed bimonthly. There are also fiction and non fiction books and magazines kept on Greendale's bookshelves which are changed regularly.
Updated: 29 May 2013
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) No since its inception and also Residential Care NZ Inc, its forebear for its 20 years of existance.
Spark of Life Yes
Updated: 12 Jun 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.