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Fraser Manor Rest Home - "Best small rest home in town"
At a glance
- Vacancy
- Yes
- Name
- Fraser Manor Rest Home
- Category
- Rest Home Care
- Address
- 122 Fraser Street
The Avenues
Tauranga 3112 - Postal Address
- Same as above
- DHB
- Bay of Plenty
- Phone
- 07 578 8986
- Fax
- 07 987 0709
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Cami Arend
- Owner
- Bob Arend
Photos
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Map
Reviews
Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.
Description
Fraser Manor prides itself on being a family-oriented facility that caters to the needs of our residents. Being privately owned and operated, we have the flexibility to work with families to ensure that residents continue to enjoy their existing interests and maintain their individuality. The team strives to create an environment that supports independence and ensures residents live with dignity and respect.
We are committed to providing individualised, exceptional, and compassionate aged care for the families in our community so that they may be empowered to live full and abundant lives.
Our staff have the expertise to care for residents with varying needs. Health professionals are readily available to provide medical and personal services. Nutritious meals are cooked on site, a range of activities and outings are provided and we also offer inter-denominational religious services on a weekly basis for those who want to attend.
We encourage prospective families to contact us to discuss how we can meet the needs of their loved one. We will do our best to tailor our care to accommodate the new resident.
We are committed to providing individualised, exceptional, and compassionate aged care for the families in our community so that they may be empowered to live full and abundant lives.
Our staff have the expertise to care for residents with varying needs. Health professionals are readily available to provide medical and personal services. Nutritious meals are cooked on site, a range of activities and outings are provided and we also offer inter-denominational religious services on a weekly basis for those who want to attend.
We encourage prospective families to contact us to discuss how we can meet the needs of their loved one. We will do our best to tailor our care to accommodate the new resident.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 15 Oct 2019 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 37 |
| Vacancy | Yes |
| Standard and Premium rooms | |
| Impending vacancy | Yes - Premium Suite room available. |
| Premium Room Charges | Some Rooms from $5/day up to $23/day as at 06 Oct 2020 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 30 Nov 2020 | |
Testimonials
| I would like to wholeheartedly pass on my sincere warm thanks to all concerned for the first class care that has been given to me since residing here in this "Rest Home." I appreciate the way everyone here have shown a loving and happy aptitude towards me, and hope ti will remain that way forever in providing harmony to the home. God bless all, Garry August 2018 ****** Our thanks to the staff at Fraser Manor who looked after our Mum so well for the last 15 months. Resident's Family June 2018 ****** I feel I must thank you all for your kindness and attention during my recent "bout of sickness" - without a doubt I couldn't have coped without you. Obviously this is my first (and only) experience of living in this environment and I must say I have been more than pleasantly surprised at the dedication and care shown by all of you. So thank you again for all your efforts in keeping us residents happy and content! Sincerely, Louisa March 2017 ****** Thank you for attending the funeral and your very kind words on behalf of Fraser Manor. The care, warmth and aroha shown towards him, and indeed his family was fantastic. Our heart-felt thanks to your all. Arohanui Laurie's family March 2017 ****** Thank you for the loving care given to mum. Words cannot express our gratitude for the care and love you gave mum and her family. Gwen's family July 2016 ****** My husband and I enjoyed our time immensely with you and would not hesitate in returning if necessary. In fact I thought it was a mini holiday for me after my knee surgery. Am finding it hard getting back into the old routine!!! Thanks again. Mary July 2016 ***** We can't thank you enough for all the care and love you have shown to our beloved mother, Joyce. She very much enjoyed her time as a resident at Fraser Manor during the past 18 months and the friendships she made. Joyce's daughters February 2016 ***** Please accept my gratitude for the love and respect you gave to Mum. We loved her and appreciated the affection and support you all showed her and the genuine friendliness shown to our family. To each one of you thank you. Mary's daughter I wish to thank you all for your love and care for Mum during her final years. It was always a great comfort to return to Auckland knowing she was in safe hands. Best wishes to you all. Mary's son February 2016 ***** I just wanted to say thank you so much for the opportunity of working at Fraser Manor. I have absolutely loved being a part of the team here. So many of you made me feel so welcome and a part of the family since day one. I am beyond grateful for all the time that has been invested in teaching me skills that will last forever. Through working at Fraser Manor I have learnt to care for others with such a compassionate heart, just as the caregivers here have demonstrated to me. I wish you all the best for the upcoming year. Blessings Rebekah January 2016 ***** My mother, who was in her nineties, lived at Fraser Manor Rest Home, Fraser Street, Tauranga for 18 months, until her recent death. She entered Rest Home care late in life so we were very concerned about how she would cope. It was a huge change for her and happened quickly due to failing physical health. Initially we saw Fraser Manor as respite until she could be moved nearer to us. Fraser Manor was recommended to us by an ambulance Paramedic whose grandmother was a resident there. Without this recommendation we may not have given it a second look. And we are so very glad and grateful that we did. If you are looking for accommodation that is modern, with all the latest mod cons then Fraser Manor is not for your loved one. But if you are looking for a 'family' atmosphere' that is caring, supportive and totally professional then we would suggest you make a visit or phone call. From the moment we first made contact with Scott and his staff, they were welcoming, transparent and attentive. More importantly, they helped Mum feel at home from the first moment she entered the residence. She enjoyed the activities, the entertainment, those extra special celebrated events , the variety in meals and the positive interactions with the carers. This level of exceptional care remained until Mum's death. I have to admit that I did look at other places nearer to us but they could not match the level of aged care shown at Fraser Manor. And Mum herself decided that she did not want to move either - this was her new family. Scott is a hands-on owner and the staff and both residents and families love his personal approach. Nothing is too much trouble. We found it comforting to know that he is very aware of what is happening within the home and makes himself accessible to families when they need to communicate with him. We liked the fact that he knew how Mum was doing at any given time. It gives us great pleasure to highly recommend Fraser Manor Rest Home as a safe, family-type environment for any elderly loved one. Chris Bush (Auckland) March 2015 ****** Thank you very much for your kindness shown to our Mum during her 16 months as a resident at Fraser Manor. We know our Mum enjoyed her time as a guest - from breakfast in bed, attention and excellent care during her time with you and especially the entertainment sessions, thoroughly enjoyable meals and baking, even Birthday Cakes! The staff, too numerous to mention whom Mum knew by name, were great at her bedside and she took an interest in each one. I could go on and on.... Mum chatted away about how kind the staff were to her. A big thank you from the family, especially in the later stages when Mum was in her "Special Hospital Bed", (her words). Joan's family April 2014 |
| Updated: 6 Aug 2018 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Registered Nurses are On-Call 24 hours per day. | |
| Healthcare Assistants/Caregivers | Yes | Excellent caregivers are on 24 hours per day, who are very adept at providing excellent care for all of our residents. | |
| Physiotherapist | Yes | ||
| Occupational Therapist | Yes | ||
| Activities Co-ordinator | Yes | Mon - Fri, 5 hours per day. | |
| Hairdresser | Yes | Hairdresser visits every week. | |
| Podiatrist | Yes | Our podiatrist visits once a fortnight. | |
| Dietitian | Yes | All meals are assessed and planned with input from a Dietitian. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Inter-denominational church services are held every Monday. Our Chaplain and spiritual advisors are also available on request. | |
| Other Personnel | Yes | We have many volunteers from the community who visit regularly. | |
| Updated: 28 May 2018 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Gastronomy/Nasogastric Management | Yes | |
| End of Life/Palliative Care | Yes | Close links with Waipuna Hospice. |
| Wound Care | Yes | Up to date registered nurses |
| Diabetic Care | Yes | Up to date registered nurses |
| Continence Advice | Yes | Up to date registered nurses |
| Stomal Therapy | Yes | |
| Stroke Rehabilitation | Yes | Up to date registered nurses |
| Infection Control | Yes | Up to date registered nurses |
| Surgical Followup | Yes | |
| Psychiatric Care | Yes | Some mental health respite care provided. Prior assessment by manager. |
| Clinical Management | Yes | |
| Other Specialties | Yes | Counselling and accredited training assessor. |
| Updated: 27 Oct 2009 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Other Short Stay Programme | Yes | |
| Subsidised | Yes | There is a one-time admission fee of $25 for respite care. |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
| Updated: 15 Oct 2019 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Single Rooms | Yes | |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | Some ensuited rooms. |
| Alcohol Permitted | Yes | |
| Phone Access In Own Room | Yes | A private line can be arranged. The public residents' line has portable access. |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | 3 lounges and access to outdoor seating areas. |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | |
| Residents Committee | Yes | Residents' meetings are held every three months. |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smoking Permitted | Yes | Outside only. |
| Semi-Secure | Yes | |
| Updated: 12 May 2016 | ||
Special Features
| We are a single level complex with access to the outdoors which include boxed gardens and shady grassed areas with seating. There is off street parking available. We are centrally located with easy access by car or bus to local shopping areas. |
| Updated: 12 May 2016 |
Interests & Activities
|
Activity programme includes outings, care and craft, 65+ club, bingo, entertainers, church services, exercises, walks, gardening, darts, bowls, board games, playing cards, cake making, knitting, jigsaw puzzles, library books, newspaper reading, quizzes, organ, piano, singing, high teas, pastoral care, films and large screen tv. Special events are celebrated, e.g. Birthdays, ANZAC Day, Melbourne Cup, Queen's Birthday, St Patrick's Day, Easter, Mid-Winter Christmas and more. We host a Christmas Party for the residents and their families. Raffles are held regularly. Lots of activities to engage in! |
| Updated: 28 May 2018 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Meals are cooked on site with fresh ingredients. Home made baking is provided for morning tea. | |
| Staffing Qualifications and Details | Low staff turnover. Use of outside agency staff is quite rare. | |
| What's included in your fees and what's not | Please discuss with manager. | |
| Updated: 12 May 2016 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Hindi | Yes | |
| Interpreter | Yes | Available via public hospital |
| Maori - Te Reo | Yes | |
| Punjabi | Yes | |
| Tagalog | Yes | |
| Updated: 26 Nov 2018 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Christian | Yes | |
| Inter denominational | Yes | |
| Non denominational | Yes | |
| Pentecostal | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| (Other comments) | Yes | Inter-denominational service held every Monday. |
| Updated: 12 May 2016 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | Available within short walking distance. | |
| Shops | Small complex outside front door. | |
| Parks | 1.00 Km | Close to Memorial Park where residents enjoy having picnics. |
| Library | 4.00 Km | Books and trips organised to Library. |
| Updated: 12 May 2016 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| CareerForce | Yes | |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Community Support Services (Residential) | Yes | |
| Rest Home MOH Audit Report Available. | Yes | |
| Village Registration not Required | Yes | |
|
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| Updated: 26 Nov 2018 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
