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Fraser Manor Rest Home - "Best small rest home in town"

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At a glance
Vacancy
Yes
Name
Fraser Manor Rest Home
Category
Rest Home Care
Address
122 Fraser Street
The Avenues
Tauranga 3112
DHB
Bay of Plenty
Phone
07 578 8986
Fax
07 577 0913
Email
View Email Address
Personnel
Manager
Elizabeth Johnson
Owner
Scott Boyle
Other services
Photos
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Description
At Fraser Manor we pride ourselves on being a family oriented facility that caters to the needs of our residents. Being small and privately owned and operated, we have the flexibility to work with families to ensure that residents continue to enjoy their existing interests and maintain their individuality. Our team strives to create an environment that supports independence and ensures residents live with dignity and respect.

Our staff have the expertise to care for residents with varying needs. Health professionals are readily available to provide medical and personal services. Nutritious meals are cooked on site, a range of activities and outings are provided and we also offer inter-denominational religious services on a weekly basis for those who want to attend.

We encourage prospective families to contact us to discuss how we can meet the needs of their loved one. We will do our best to tailor our care to accommodate the new resident.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 12 May 2016
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care30
Long term vacancyYes
Short term vacancyYes
Impending vacancyYes
Updated: 18 Aug 2017
Testimonials
Testimonials
I feel I must thank you all for your kindness and attention during my recent "bout of sickness" - without a doubt I couldn't have coped without you. Obviously this is my first (and only) experience of living in this environment and I must say I have been more than pleasantly surprised at the dedication and care shown by all of you. So thank you again for all your efforts in keeping us residents happy and content!
Sincerely, Louisa
March 2017

******

Thank you for attending the funeral and your very kind words on behalf of Fraser Manor. The care, warmth and aroha shown towards him, and indeed his family was fantastic. Our heart-felt thanks to your all.
Arohanui
Laurie's family
March 2017

******

Thank you for the loving care given to mum. Words cannot express our gratitude for the care and love you gave mum and her family.
Gwen's family
July 2016

******

My husband and I enjoyed our time immensely with you and would not hesitate in returning if necessary. In fact I thought it was a mini holiday for me after my knee surgery. Am finding it hard getting back into the old routine!!!
Thanks again.
Mary
July 2016

*****

We can't thank you enough for all the care and love you have shown to our beloved mother, Joyce. She very much enjoyed her time as a resident at Fraser Manor during the past 18 months and the friendships she made.
Joyce's daughters
February 2016

*****

Please accept my gratitude for the love and respect you gave to Mum. We loved her and appreciated the affection and support you all showed her and the genuine friendliness shown to our family.
To each one of you thank you.
Mary's daughter

I wish to thank you all for your love and care for Mum during her final years. It was always a great comfort to return to Auckland knowing she was in safe hands.
Best wishes to you all.
Mary's son
February 2016

*****

I just wanted to say thank you so much for the opportunity of working at Fraser Manor. I have absolutely loved being a part of the team here. So many of you made me feel so welcome and a part of the family since day one. I am beyond grateful for all the time that has been invested in teaching me skills that will last forever. Through working at Fraser Manor I have learnt to care for others with such a compassionate heart, just as the caregivers here have demonstrated to me. I wish you all the best for the upcoming year.
Blessings
Rebekah
January 2016

*****

My mother, who was in her nineties, lived at Fraser Manor Rest Home, Fraser Street, Tauranga for 18 months, until her recent death.

She entered Rest Home care late in life so we were very concerned about how she would cope. It was a huge change for her and happened quickly due to failing physical health. Initially we saw Fraser Manor as respite until she could be moved nearer to us.

Fraser Manor was recommended to us by an ambulance Paramedic whose grandmother was a resident there. Without this recommendation we may not have given it a second look. And we are so very glad and grateful that we did.

If you are looking for accommodation that is modern, with all the latest mod cons then Fraser Manor is not for your loved one. But if you are looking for a 'family' atmosphere' that is caring, supportive and totally professional then we would suggest you make a visit or phone call. From the moment we first made contact with Scott and his staff, they were welcoming, transparent and attentive. More importantly, they helped Mum feel at home from the first moment she entered the residence. She enjoyed the activities, the entertainment, those extra special celebrated events , the variety in meals and the positive interactions with the carers. This level of exceptional care remained until Mum's death.

I have to admit that I did look at other places nearer to us but they could not match the level of aged care shown at Fraser Manor. And Mum herself decided that she did not want to move either - this was her new family.

Scott is a hands-on owner and the staff and both residents and families love his personal approach. Nothing is too much trouble. We found it comforting to know that he is very aware of what is happening within the home and makes himself accessible to families when they need to communicate with him. We liked the fact that he knew how Mum was doing at any given time.

It gives us great pleasure to highly recommend Fraser Manor Rest Home as a safe, family-type environment for any elderly loved one.

Chris Bush (Auckland)
March 2015

******

Thank you very much for your kindness shown to our Mum during her 16 months as a resident at Fraser Manor.

We know our Mum enjoyed her time as a guest - from breakfast in bed, attention and excellent care during her time with you and especially the entertainment sessions, thoroughly enjoyable meals and baking, even Birthday Cakes!

The staff, too numerous to mention whom Mum knew by name, were great at her bedside and she took an interest in each one. I could go on and on.... Mum chatted away about how kind the staff were to her.

A big thank you from the family, especially in the later stages when Mum was in her "Special Hospital Bed", (her words).

Joan's family
April 2014
Updated: 23 Mar 2017
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Registered Nurse is On-Call 24 hours per day.
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Occupational Therapist Yes
Activities Co-ordinator Yes Mon - Sat 5 hours per day
Hairdresser Yes Hairdresser visits every week.
Podiatrist Yes
Dietitian Yes All meals are assessed and planned with input from a Dietitian.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Inter-denominational church services are held every Monday. Spiritual advisors are also available on request.
Other Personnel Yes We have many volunteers from the community who visit regularly.
Updated: 12 May 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes Close links with Waipuna Hospice.
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes Up to date registered nurses
Diabetic Care Yes Up to date registered nurses
Continence Advisor Yes Up to date registered nurses
Infection Control Yes Up to date registered nurses
Stomal Therapist Yes
Psychiatric Care Yes Some mental health respite care provided. Prior assessment by manager.
Stroke Rehabilitation Yes Up to date registered nurses
Gerontological Care Yes Up to date registered nurses
Urology No Registered Nurses have catherisation experience.
Clinical Manager Yes
Other Nursing Specialities Yes Counselling and accredited training assessor.
Psychologist Yes Can be arranged
Psychiatrist Yes Can be arranged through GP
Other Post Graduate Specialities Yes Counselling and accredited training assessor.
Updated: 27 Oct 2009
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes There is a surcharge of $25 per day for subsidised respite care.
Private Paying Yes
Booking can be made in advance Yes
Updated: 12 May 2016
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes
Day Care Yes
Primary Health Funded Short Term Care Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes
Ensuite Yes Some ensuited rooms.
May Bring Own Furniture Yes
Alcohol Permitted Yes
Phone Access In Own Room Yes A private line can be arranged. The public residents' line has portable access.
Wifi Yes
Resident can adjust heating in own room Yes
Residents Committee Yes Residents' meetings are held every three months.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes 3 lounges and access to outdoor seating areas.
Outings Yes
Smoking Permitted Yes Outside only.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes
Updated: 12 May 2016
Special Features
Special Features
We are a single level complex with access to the outdoors which include boxed gardens and shady grassed areas with seating.

There is off street parking available.

We are centrally located with easy access by car or bus to local shopping areas.
Updated: 12 May 2016
Interests & Activities
Interests & Activities
Activity programme includes outings, care and craft, 65+ club, bingo, entertainers, exercises, walks, gardening, darts, bowls, board games, playing cards, cake making, knitting, jigsaws, library books, newspaper reading, quizzes, organ, piano, films and large screen tv.

Special events are celebrated, e.g. Birthdays, ANZAC Day, the Melbourne Cup, Queen's Birthday, St Patrick's Day, Easter. We hold a Christmas Party for the residents and their families. Raffles are held regularly.
Updated: 12 May 2016
Additional Information
Additional Information
TopicDetails
Details re Meals Meals are cooked on site with fresh ingredients. Home made baking is provided for morning tea.
Staffing Details Low staff turnover. Use of outside agency staff is quite rare.
Fees Details/Fees Do Not Include Please discuss with manager.
Updated: 12 May 2016
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Hindi Yes
Interpreter Yes Available via public hospital
Maori - Te Reo Yes
Punjabi Yes
Updated: 12 May 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Inter denominational Yes
Non denominational Yes
Pentecostal Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes Inter-denominational service held every Monday.
Updated: 12 May 2016
Distances
Distances
LocationDistanceDetails
Public Transport   Available within short walking distance.
Shops   Small complex outside front door.
Parks 1.00 km Close to Memorial Park where residents enjoy having picnics.
Library 4.00 km Books and trips organised to Library.
Updated: 12 May 2016
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 12 May 2016

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