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Carter House Lifecare
At a glance
- Vacancy
- No
- Name
- Carter House Lifecare
- Category
- Rest Home Care
- Address
- 69 Moehau Street
Te Puke - DHB
- Bay of Plenty
- Phone
- (07) 573 7317
- Fax
- (07) 573 6034
- Mobile
- 0275831422
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Carolyn Gilmour - 07 5737317 / 027 583 1422
- Owner
- Heritage Lifecare Group
Other services
Photos
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Reviews
Description
At Carter House, we are proud to offer personalised rest home, village, hospital, and secure dementia care. Our dedicated and experienced team are here to attend to both your everyday and urgent requirements. We believe in providing personable, compassionate, safe, respectful care, adding value to the quality of everyday living.
We know it is very important to offer choices and to really listen to what our residents and their families want. Recognising the individual needs of our residents and to promote a friendly and comfortable environment is an important part of our philosophy. Respecting the dignity, beliefs and culture of all helps us make each day the best it can be.
Our residents and their families comment on the homely feeling we have created here. We would be delighted to have the opportunity to talk with you about our care. Please phone Carolyn Gilmour, our Facility Manager, or feel free to drop in at any time.
We know it is very important to offer choices and to really listen to what our residents and their families want. Recognising the individual needs of our residents and to promote a friendly and comfortable environment is an important part of our philosophy. Respecting the dignity, beliefs and culture of all helps us make each day the best it can be.
Our residents and their families comment on the homely feeling we have created here. We would be delighted to have the opportunity to talk with you about our care. Please phone Carolyn Gilmour, our Facility Manager, or feel free to drop in at any time.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 25 Nov 2015 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 19 |
| Vacancy | No |
| Impending vacancy | No |
| Additional Room Costs | Some Rooms |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 22 Mar 2019 | |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. | |
| Enrolled Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | ||
| Diversional Therapist | Yes | Diversional Therapy is available 5 days per week. We have 1 qualified DT and 3 DT assistants. | |
| Hairdresser | Yes | We have a hair salon designed for our residents' needs. We have a hairdresser that come weekly on a Friday. | |
| Podiatrist | Yes | Our skilled podiatrist visits regularly over a week. | |
| Dietitian | Yes | A registered Dietician creates menus for all dietary requirements. All facility menus are audited yearly. Dietary advice provided on request. | |
| Kaumatua | Yes | We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Carter House. | |
| Chaplain/Spiritual Advisor | 9 | Yes | We have a Chaplain who works a minimum of 9 hours per week and is available whenever needed. Various religious groups can be arranged to visit to provide services for all of our residents. |
| Other Personnel | Yes | Email assistance, pharmacy and medication administration, speech therapy, meal delivery and interpreter services also available. | |
| Updated: 14 Nov 2018 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Gastronomy/Nasogastric Management | Yes | |
| End of Life/Palliative Care | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| Stroke Rehabilitation | Yes | |
| Infection Control | Yes | |
| Clinical Management | Yes | |
| Updated: Unknown | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | *subject to availabilty:- |
| Carer Support | Yes | *subject to availabilty:- |
| Updated: 25 Nov 2015 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Rooms are fully furnished and able to be personalized. |
| Single Rooms | Yes | Rooms are equipped with a personal heater, spacious showers, and safety grab rails. Freeview TV access is available. Nurse call system available. |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | We have some rooms with ensuites, please discuss this option with our Facility Manager. |
| Alcohol Permitted | Yes | Monitored together with GP guidance. |
| Pets In Residence | Yes | Cam the cat and Ruby the Rabbit |
| Negotiate To Bring Own Pet | Yes | We are happy to discuss options for your pets. |
| Phone Access In Own Room | Yes | |
| Wifi | Yes | Available for residents. |
| Resident can adjust heating in own room | Yes | |
| Lounges/seating areas | Yes | Communal lounges in the complex are equipped with comfortable seating, and televisions with DVD players. The area is large enough for residents to run meetings, invite guest speakers and partake in a variety of organised functions |
| Gay / LGBT IQ Friendly | Yes | A no discrimination policy is in place to provide a friendly and caring space for residents. |
| Palliative Care Contract | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | |
| Whanau Room | Yes | Available as well as a family kitchenette. |
| Maori Kaupapa | Yes | |
| Residents Committee | Yes | |
| Family Committee | Yes | Is available for families to set up. |
| Newsletter | Yes | Monthly. |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smoking Permitted | Yes | Outside area available for residents. |
| Semi-Secure | Yes | |
| Updated: 12 Oct 2018 | ||
Special Features
| Carter House Aged Care Complex offers a 64 care bed home, made up of 18 Resthome, 29 Hospital rooms and 17 bed Specialised Unit, dedicated to providing care for those suffering from Alzheimer's and other associated conditions.
Our Complex Village offers 26 self contained units, from studio to 2 bedroom with garage, each representing a lifestyle choice. The Independent Units programme offers all the benefits of the complexes facilities, including entertainment, activities and companionship. The site provides a convenience shop, accessibility ramps and safety rails, paraplegic toilets, wide corridors, smoke detectors with water sprinklers, and separate dining room and lounge facilities. Situated in the sunny Bay of Plenty, Carter House has magnificent award-winning landscape and vegetable gardens, with a BBQ area and outdoor seating. Walking paths to areas of interest is provided, as well as many places to sit and enjoy the surroundings. We take pride in being warm and friendly and have become renowned for our cheerful atmosphere. |
| Updated: 3 Oct 2018 |
Interests & Activities
|
Carter House has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our trained Diversional Therapists focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression.
We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano is also available in the main lounges. Activities include: Board games, massage, piano, music, singing, and dancing. Arts & crafts, cooking, Happy Hour, quizzes, gardening, workshop, reading, and an active involvement in community events. A wide variety of entertainment is provided regularly. We have an indoor bowls table where regular tournaments are held. Outings are an ongoing part of the activities programme. |
| Updated: 12 Oct 2018 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Carter House has a trained In-house cook who provides delicious meals and home baking daily, catering for 80-100 people. All meals are met by dietitians approval and are regarded in a high standard. Our Kitchen Manager recently won a silver medal in the New Zealand Chefs competition (Senior Lifestyle Class). | |
| Staffing Qualifications and Details | Our Staff are all qualified or undergoing some form of ongoing training provided by Carter House. We provide a wonderful working environment with a fun atmosphere, excellent conditions, and the opportunity for ongoing education. | |
| Associated Complexes | Carter House belongs is part of the Heritage Group with a sister home in Tauranga - Hodgson House. | |
| Updated: 8 Feb 2018 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Interpreter | Yes | |
| Punjabi | Yes | |
| Updated: 3 Oct 2018 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Christian | Yes | |
| (Other comments) | Yes | We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available. |
| Updated: 3 Oct 2018 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | Near public transport, and a scooter bay and facility outing van are available. | |
| Shops | 1.50 km | Near local amenities. Transport provided on a weekly basis. |
| Library | 1.50 km | Near local amenities. Transport provided on a weekly basis. |
| Updated: 3 Oct 2018 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| CareerForce | Yes | |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
  ![Retirement Villages Association of New Zealand [Inc] (RVA)](https://www.eldernet.co.nz/new/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg "Retirement Villages Association of New Zealand [Inc] (RVA)") |
||
| Updated: 25 Nov 2015 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
