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Carter House Lifecare

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Information Pack
At a glance
Vacancy
No
Name
Carter House Lifecare
Category
Rest Home Care
Address
69 Moehau Street
Te Puke
DHB
Bay of Plenty
Phone
(07) 573 7317
Fax
(07) 573 6034
Mobile
0275831422
Email
View Email Address
Web
Visit Website
Personnel
Manager
Mary McDonald - 07 5737317 / 027 583 1422
Owner
Heritage Lifecare Group
Other services
Photos
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Description
At Carter House, we are proud to offer personalised rest home, village, hospital, and secure dementia care. Our dedicated and experienced team are here to attend to both your everyday and urgent requirements. We believe in providing personable, compassionate, safe, respectful care, adding value to the quality of everyday living.

We know it is very important to offer choices and to really listen to what our residents and their families want. Recognising the individual needs of our residents and to promote a friendly and comfortable environment is an important part of our philosophy. Respecting the dignity, beliefs and culture of all helps us make each day the best it can be.

Our residents and their families comment on the homely feeling we have created here. We would be delighted to have the opportunity to talk with you about our care. Please phone Mary McDonald, our Facility Manager, or feel free to drop in at any time.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Updated: 25 Nov 2015
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 19
Vacancy No
Impending vacancy No
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 18 Jan 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Diversional Therapist Yes Diversional Therapy is available 5 days per week. We have 1 qualified DT and 3 DT assistants.
Hairdresser Yes We have a hair salon designed for our residents' needs. We have a hairdresser that come weekly on a Friday.
Podiatrist Yes Our skilled podiatrist visits regularly over a week.
Dietitian Yes A registered Dietician creates menus for all dietary requirements. All facility menus are audited yearly. Dietary advice provided on request.
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Carter House.
Chaplain/Spiritual Advisor 9 Yes We have a Chaplain who works a minimum of 9 hours per week and is available whenever needed. Various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Email assistance, pharmacy and medication administration, speech therapy, meal delivery and interpreter services also available.
Updated: 14 Nov 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stroke Rehabilitation Yes
Infection Control Yes
Clinical Management Yes
Updated: Unknown
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes *subject to availabilty:-
Carer Support Yes *subject to availabilty:-
Updated: 25 Nov 2015
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Rooms are fully furnished and able to be personalized.
Single Rooms Yes Rooms are equipped with a personal heater, spacious showers, and safety grab rails. Freeview TV access is available. Nurse call system available.
Rooms suitable for a couple Yes
Ensuite Yes We have some rooms with ensuites, please discuss this option with our Facility Manager.
Alcohol Permitted Yes Monitored together with GP guidance.
Pets In Residence Yes Cam the cat and Ruby the Rabbit
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes
Wifi Yes Available for residents.
Resident can adjust heating in own room Yes
Lounges/seating areas Yes Communal lounges in the complex are equipped with comfortable seating, and televisions with DVD players. The area is large enough for residents to run meetings, invite guest speakers and partake in a variety of organised functions
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes
Whanau Room Yes Available as well as a family kitchenette.
Maori Kaupapa Yes
Residents Committee Yes
Family Committee Yes Is available for families to set up.
Newsletter Yes Monthly.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Outside area available for residents.
Semi-Secure Yes
Updated: 12 Oct 2018
Special Features
Special Features
Carter House Aged Care Complex offers a 64 care bed home, made up of 18 Resthome, 29 Hospital rooms and 17 bed Specialised Unit, dedicated to providing care for those suffering from Alzheimer's and other associated conditions.

Our Complex Village offers 26 self contained units, from studio to 2 bedroom with garage, each representing a lifestyle choice. The Independent Units programme offers all the benefits of the complexes facilities, including entertainment, activities and companionship. The site provides a convenience shop, accessibility ramps and safety rails, paraplegic toilets, wide corridors, smoke detectors with water sprinklers, and separate dining room and lounge facilities.

Situated in the sunny Bay of Plenty, Carter House has magnificent award-winning landscape and vegetable gardens, with a BBQ area and outdoor seating. Walking paths to areas of interest is provided, as well as many places to sit and enjoy the surroundings.

We take pride in being warm and friendly and have become renowned for our cheerful atmosphere.
Updated: 3 Oct 2018
Interests & Activities
Interests & Activities
Carter House has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our trained Diversional Therapists focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano is also available in the main lounges.

Activities include:

Board games, massage, piano, music, singing, and dancing. Arts & crafts, cooking, Happy Hour, quizzes, gardening, workshop, reading, and an active involvement in community events.

A wide variety of entertainment is provided regularly. We have an indoor bowls table where regular tournaments are held. Outings are an ongoing part of the activities programme.
Updated: 12 Oct 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Carter House has a trained In-house cook who provides delicious meals and home baking daily, catering for 80-100 people. All meals are met by dietitians approval and are regarded in a high standard. Our Kitchen Manager recently won a silver medal in the New Zealand Chefs competition (Senior Lifestyle Class).
Staffing Qualifications and Details Our Staff are all qualified or undergoing some form of ongoing training provided by Carter House. We provide a wonderful working environment with a fun atmosphere, excellent conditions, and the opportunity for ongoing education.
Associated Complexes Carter House belongs is part of the Heritage Group with a sister home in Tauranga - Hodgson House.
Updated: 8 Feb 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
English Yes
Filipino Yes
Hindi Yes
Interpreter Yes
Punjabi Yes
Updated: 3 Oct 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Christian Yes
(Other comments) Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Updated: 3 Oct 2018
Distances
Distances
LocationDistanceDetails
Public Transport   Near public transport, and a scooter bay and facility outing van are available.
Shops 1.50 km Near local amenities. Transport provided on a weekly basis.
Library 1.50 km Near local amenities. Transport provided on a weekly basis.
Updated: 3 Oct 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
CareerForce New Zealand Aged Care Association (NZACA) Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 25 Nov 2015

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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