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I agree with the other review and would like support the view that management seem more interested in paperwork, both medico legal and commercial legal than addressing concerns from the patients.
Sadly this Rest home does not meet the expectations of family and patient. Management unapproachable, food below par and special diets requested not always served. When using the equipment for lifting, staff are not trained properly. This is the cause of many injuries and bruises. Laundry care is shocking and patients clothing often mislaid or damaged.
Thank you for your feedback. With over 55 years experience in the Aged Care sector, CHT Healthcare Trust is well known for providing very high levels of care, innovative facilities and staff who truly do love working with older people. In particular, CHT Acacia Park is consistently applauded for the wonderful care it provides and a proactive, passionate Unit Manager who is constantly engaging with residents and families, so it is surprising to hear of your complaints as they have not been raised directly with the management team. We welcome you to approach the Unit Manager at any time for a confidential discussion.
|Contract with DHB||Yes|
|Updated: 3 Feb 2015|
|Approximate number of beds at this level of care||32|
|Rooms readily come available so we welcome your enquiry about our person centred care, homely atmosphere and delicious home cooked food.|
|Additional Room Costs||Some Rooms|
|MOH Certification and Audit Report||View MOH certification and audit report (opens in a new tab)|
|Updated: 23 Aug 2019|
|Public Transport||0.00 km|
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.