Bupa Fergusson Care Home - Rest Home
At a glance
- Vacancy
- No
- Name
- Bupa Fergusson Care Home
- Category
- Rest Home
- Address
- 654 Fergusson Drive
Trentham
Upper Hutt 5018 - Postal Address
- Same as above
- Region
- Wellington
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
- Social Media
FacebookPersonnel
- Manager
- Paula Nichols-Cox - (04) 528 7689
- Owner
- Bupa Care Services - 0800 60 80 99
Other services
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At Bupa Fergusson Care Home, we pride ourselves on our welcoming, sociable environment. Our goal and commitment to you is to help you live the best life possible, supported physically, emotionally and socially and to be as independent as you wish.You can be sure of companionship, comfort and security at Fergusson Care Home.
We offer comfortable living built around sunny, sheltered courtyards and lovely gardens. We are situated very conveniently next to Quinns and very close to several coffee shops. Upper Hutt is a short drive away with its extensive range of shops, banks, library, post office and RSA. For convenience there is a bus stop for family and friends to visit if they do not drive.
We pride ourselves on our experienced, caring and stable staff. Fergusson Care Home has 24 hour Registered Nurse coverage and a GP on call for consultation 24/7.
Our kitchen provides healthy and appealing meals cooked on site as well as catering for our many events, which includes Happy Hours every Friday!
Fergusson is part of the Bupa group of rest homes, hospitals, and retirement villages. We are a private company, and because we have no shareholders, we can invest what we earn to make improvements that help us provide better care.
As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand’s leading aged care providers.
You can be sure of individual attention from our kind staff who understand that little things make a difference. They’ll support you in every way to maintain your contact and communications with family and friends who may not live close by through video calls and social media.
We make the effort to understand each resident’s likes and dislikes, and we build our care around these, letting your preferences shape your day. We encourage our residents to decorate their rooms with furniture and treasured memories from their homes. At Fergusson Care Home we live our Bupa Purpose every day: Longer, Healthier, Happier Lives.
We offer comfortable living built around sunny, sheltered courtyards and lovely gardens. We are situated very conveniently next to Quinns and very close to several coffee shops. Upper Hutt is a short drive away with its extensive range of shops, banks, library, post office and RSA. For convenience there is a bus stop for family and friends to visit if they do not drive.
We pride ourselves on our experienced, caring and stable staff. Fergusson Care Home has 24 hour Registered Nurse coverage and a GP on call for consultation 24/7.
Our kitchen provides healthy and appealing meals cooked on site as well as catering for our many events, which includes Happy Hours every Friday!
Fergusson is part of the Bupa group of rest homes, hospitals, and retirement villages. We are a private company, and because we have no shareholders, we can invest what we earn to make improvements that help us provide better care.
As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand’s leading aged care providers.
You can be sure of individual attention from our kind staff who understand that little things make a difference. They’ll support you in every way to maintain your contact and communications with family and friends who may not live close by through video calls and social media.
We make the effort to understand each resident’s likes and dislikes, and we build our care around these, letting your preferences shape your day. We encourage our residents to decorate their rooms with furniture and treasured memories from their homes. At Fergusson Care Home we live our Bupa Purpose every day: Longer, Healthier, Happier Lives.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 27 Mar 2014 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 53 |
| Vacancy | No |
| Please feel free to contact us and place your name on the waiting list, or make an appointment to come and visit. | |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | Some Rooms as at 27 Jun 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 8 Jul 2025 |
|
Testimonials
| Good company, good staff, lovely room. Overall my mother receives excellent care from the nurses & caregivers, they look after her needs & put up with & tolerate her foibles. Brilliant staff in ALL areas, treasure them. Having known this home for more than 4 years we've noticed the great improvement since Bupa has been responsible for the care. Good company, lovely concerts, good carers, lovely comfortable rooms. Good communication & personal friendliness of staff. The staff are friendly, bright, caring, understanding & approachable. Family & friends always impressed by the care & personal attention given by all staff. There is a general atmosphere of warmth, friendliness & personal attention given by the staff. There is a general atmosphere of warmth & attention to personal needs that stands out. Staff efficient, they work very hard. For me it's home from home. Overall a very enjoyable environment. |
|
Updated: 27 Mar 2014 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. | |
| Enrolled Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | A local physiotherapist calls in on a regular basis. | |
| Occupational Therapist | Yes | As required. | |
| Activities Co-ordinator | Yes | Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips. | |
| Hairdresser | Yes | Our hairdresser visits on a regular basis and provides a great service at a reasonable price. | |
| Podiatrist | Yes | Our skilled podiatrist visits regularly. | |
| Dietitian | Yes | All menus are Dietitian approved. Our Dietitian is available for general advice and oversight of specialised needs. | |
| Accredited Visitors | Yes | This can be arranged on an individual basis. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Kevin Strong Anglican Minister & resident advocate, & Betty Watt Resident support. | |
| Other Personnel | Yes | A wide range of entertainers - Allied Health Professional as needed - A GP who visits regularly and is also available on-call. | |
|
Updated: 30 Oct 2014 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have a registered nurse on duty 24 hours a day who can provide this level of care. |
| Gastronomy/Nasogastric Management | Yes | We have a registered nurse on duty 24 hours a day who can provide this level of care. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Dialysis | Yes | We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemo dialysis. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage residents needs and provide a range of continence products with visits by community nurse specialist on request. |
| Stomal Therapy | Yes | We manage residents needs and provide a range of products with visits by community nurse specialists on request. |
| Stroke Rehabilitation | Yes | We provide support for residents who have had a stroke. This may include physiotherapy and special diet options. |
| Tracheotomy Care | Yes | Your special needs can be discussed prior to admission. |
| Spinal Injuries Care | Yes | Your special needs can be discussed prior to admission. |
| Infection Control | Yes | We meet all infection control standards. |
| Surgical Followup | Yes | We are able to care for people following surgery and provide a range of convalescent care options. |
| Psychiatric Care | Yes | We will provide referrals to other services as required. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Our Clinical Manager is a registered nurse. |
| Other Specialties | Yes | Available as required. |
|
Updated: 30 Oct 2014 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Carer Support | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Subsidised | Yes | Subsidy may be available. |
| Private Paying | Yes | We welcome people who are self funded or have insurance cover. |
| Booking can be made in advance | Yes | According to bed availability. |
|
Updated: 15 Jul 2014 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to personalise their room. We understand the importance of making it feel like home. |
| Single Rooms | Yes | We have nicely appointed single rooms. |
| Ensuite | Yes | Rooms have either full ensuite or toilet and handbasin area |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | We are happy to discuss options for your pets. |
| Phone Access In Own Room | Yes | You are welcome to have a phone and internet installed at your own cost. |
| Resident can adjust heating in own room | Yes | We have under floor heating, that can be adjusted in sections of the care home. |
| Cater for under 65 yrs with Disability | Yes | We discuss your special needs prior to admission. |
| Lounges/seating areas | Yes | |
| Provide End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Day Programme for day stay clients | Yes | It is possible for people to join us during the day and return home at night. |
| Outings | Yes | As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics. |
| Whānau Room | Yes | We have areas available where residents and their families can spend quiet time together. |
| Māori Kaupapa | Yes | We respect all cultures. |
| Residents Committee | Yes | We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association. |
| Family Committee | Yes | We welcome family input and hold family forums on a regular basis. |
| Newsletter | Yes | The care homes newsletter is published on a regular basis. |
| Policy for management of challenging behaviour | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. |
| Confused Residents | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused. |
| Smoking Permitted | Yes | Smoking is permitted in the designated area. |
|
Updated: 30 Oct 2014 |
||
Special Features
| Fergusson Rest Home and Hospital is proud of its enviable reputation for excellent care and support to both families and residents. It has wide, light corridors surrounding courtyards which capture the sun in the summer and protection from the wind in the winter with lovely garden areas for the avid gardener. |
|
Updated: 1 Feb 2024 |
Interests & Activities
| A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way. |
|
Updated: 15 Jul 2014 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | A government subsidy may be available for part or all of your care. | |
| Staffing qualifications and details | Fergusson meets all recommended staffing levels for residential care. | |
| Details about meals | Our menus are dietitian approved and cater to individual preferences and requirements. | |
| Associated Complexes | We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available. | |
|
Updated: 15 Jul 2014 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Filipino | Yes | |
| Interpreter | Yes | We are happy to access this service as needed. |
| Russian | Yes | |
| Samoan | Yes | |
|
Updated: 27 Mar 2014 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | Services are held in our chapel area. |
| Inter denominational | Yes | |
| Non denominational | Yes | |
| Roman Catholic | Yes | Service held the last Thursday of the month |
| (Other comments) | Yes | We respect and cater for all individual residents spiritual and religious beliefs. |
|
Updated: 30 Oct 2014 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.01 Km | Bus stop at front door. |
| Shops | 0.10 Km | Local dairy, hairdresser, fish & chip shop across the road. |
| Mall | 2.00 Km | In centre of Upper Hutt CBD. |
| Parks | 1.00 Km | Surrounded by several nearby parks. |
|
Updated: 27 Mar 2014 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.