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Aria Gardens

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Aria Gardens
Rest Home Care
11 Bass Road
Auckland 0632
Postal Address
Same as above
(09) 415 7035
09 415 7129
View Email Address
Visit Website
Find us on Facebook
Carol Andrews - 09 415 7035
Arvida Group - 0800 278 432
Admissions Co-ordinator
Denise Kent - 09 415 7934
Other services
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Visitors as usual (but not if you’re unwell or recently returned from overseas)
At Aria Gardens, we provide a friendly, warm, homely environment. We encourage and support individuals within the community to make the most of their abilities and, where possible, increase their confidence to enable them to grow and enjoy as much independence as they can. Our philosophy is to provide every resident with their own space where they can welcome their friends and family/whanau as visitors to their home in private and comfortable surroundings.
Our vision at Aria Gardens is to provide a home where our residents live with dignity, where the environment enhances and maximizes independence and there is respect for every individual's cultural, spiritual, emotional, intellectual and physical well being. This vision is underpinned by our values of compassion, integrity, dignity, honesty, respect, innovation, accountability and excellence in our field.
We are pleased to announce that Aria Gardens is the winner of the 2014/2015 NZACA National Excellence in Care award, Community Connections category and also the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support. We are on the North Shore in the Waitamata District and based in Albany.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 12 Feb 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 42
Vacancy No
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 13 Jul 2020
February 2018
To Aria Gardens management and staff,

I am writing to say thank you for the wonderful care the staff in Pohutukawa gave my mother, Clare Rugg, for the last 3 years she was with them.
Mum got a whole new lease of life when she moved into Aria Gardens. She just loved it and was so happy. She loved and respected the staff, she loved the company, the bus trips, the quizzes, all of it.
On her move to the Magnolia Ward in the hospital wing in October 1st I was so comforted by the amazing care that was given to my mother. She was always so clean and fresh. With all the staff being so patient and kind. Not only were they so kind to my mum but also to me during my days sitting with her. They were so thoughtful and caring not only to mum's needs but also my own.
I thank you all for making the last few years of my mother's life so happy and comfortable. You have amazing staff.

Kind regards,
Cathie Coutts

Hi Leanne,

Thanks so much

I always feels so welcome at your facility, love your staff – they are awesome.

Dear Leanne,
Thank you to those at Aria Gardens who have gone out of the way for my Mum and Dad was they both moved into your facility this week. We are grateful to the wonderful staff and the Facility Manager, for having a place that Dad and Mum can be in at different levels at the same place. Everyone is so caring, and flexible and they have both settled in so well. Thanks to all involved.

Aria Gardens,
I had come to Aria Gardens as an Interim Care patient, and I would have to say I am "Grateful to God for sending me here" to Aria Gardens.

Hi Denise

Thank you for everything that you did for my Dad, for me and his family. You made his transition into Aria Gardens so stress free at a very hard time. Having you at their front door, they are truly lucky – the day I first met you I knew that Aria Gardens would be the best place for my dear Dad. The love you show for your patients is amazing. Thank you Denise, also for all the hugs and for listening to me. You are amazing.

Good evening,
My mother has been in the Hibiscus wing in the Private hospital since May 2016.
I just want you to know how fantastic the staff are in particular Lorraine.
She is so caring and empathetic and always keeps the family fully informed when required.
The staff are all a credit to you

Dear Jon

On behalf of myself and my family I would just like to pass on some thoughts in regards to my wife Jackie who passed away 4 weeks ago today and the care she received in Aria Gardens.

Jackie had been a patient at Aria Gardens for the last couple of years first starting in the Dementia Wing before being moved into the Hospital due to her decline in health.

While Jackie suffered from Dementia (which was hard enough on its own to deal with) she was also blind which made things even more challenging for your staff to help look after her.

In the last few days of her life the love, care and affection that Jackie received from the staff at Aria Gardens was beyond amazing.

I would once again like to say Thank You for all that you did for Jackie and I know that she would have appreciated everything that you did for her.

Yours Faithfully
Brian Weymouth & Family

June 2015
I want to thank you for your care of Tony and welcoming him and us to make us feel like family.
You have managed him really well under difficult circumstances and all the while calmly supporting us too. Whenever I needed to talk, or ask questions I was always made to feel there was all the time in the world. I know there wasn't and you all have an extremely difficult job to do, and you all do it with such love and compassion to everyone. I consider myself blessed to have the good fortune to have placed Pop in your care. I have learnt much from the experience.
Mila Butler

June 2015
I haven't seen dad for a couple of weeks due to work and moving house. He looks amazing, it is a credit to you all. He is always lovely and clean and in nice warm clothes. I cant thank you enough. The wonderful care means I don't have to worry and there is always plenty of staff around. Words cannot describe my appreciation to you all. Thanks so much, Deborah Strickland

Updated: 12 Feb 2018
TypeHours Per WeekStatusDetails
Registered Nurse Yes There is a Registered Nurse available for the Rest Home 24 hours a day, 7 days per week.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes 24 hour care support.
Physiotherapist Yes An experienced physiotherapist is on site 1 day per week. There is also a physio assistent 5 days per week.
Activities Co-ordinator Yes A comprehensive activities and entertainment plan is developed and run by our Activities staff members. Activity staff are here Monday to Friday.
Hairdresser Yes There is a hair salon on site 4 days per week.
Podiatrist Yes A podiatrist visits every month.
Dietitian Yes Meet dietitian recommendations and reviewed bi-annualy
Chaplain/Spiritual Advisor Yes Regular church services take place within the facility. We have a non- denominational Chaplin that visits every Friday.
Updated: 12 Feb 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Infection Control Yes
Surgical Followup Yes
Updated: 12 Feb 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Updated: 2 May 2018
Single Rooms Yes
Shared Rooms Yes We have rooms suitable for couples.
Ensuite Yes
Alcohol Permitted Yes
Phone Access In Own Room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes
Outings Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes In outside designated areas
Updated: 2 May 2018
Special Features
Special Features
Leanne Mortlock is the Manager of Aria Gardens which is one of the largest facilities in the Arvida Group in the North Island. Her philosophy is to provide optimal care in a homely friendly environment. It has been two years since Leanne joined the team at Aria Gardens and she has made a huge difference to the well being of the patients and the staff.

Aria Gardens is the winner of the NZACA/EBOS 2014 Excellence in Care Award, Community Connections Category.
We are pleased to announce that Aria Gardens is the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.

Aria Gardens is a proud fundraiser and supporter of Plunket.
Updated: 12 Feb 2018
Interests & Activities
Interests & Activities
We provide a comprehensive Activities programme for all residents, including van outings. Other activities include: , Art, BBQ, Bingo, Board games, Bowls, Canine friends, Cards, Children, Church, Classical Music, CMA, Concerts, Craft, Cooking, Dancing, Digital camera, Entertainers, Entertainment, Electric beds, Exercises, Games, Garden, Gardening, Golden Oldies, Golf, Happy Hour, Indoor Games, Jigsaw, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Quizzes, Reading, Shopping, Sing-a-longs, Singing.
Updated: 12 Feb 2018
Additional Information
Additional Information
Details about Meals All meals are home cooked on site and Dietician approved for over 65's. We have a new Chef who has won the hearts of our residence with his flair and unique flavours.
Staffing Qualifications and Details 24 hour Registered Nurse and carer support.
Updated: 12 Feb 2018
Languages Spoken
Languages Spoken
Afrikaans Yes
Cantonese Yes
Chinese Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Indonesian Yes
Korean Yes
Mandarin Yes
Samoan Yes
Updated: 12 Feb 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Anglican service every 2nd Wedendesday of the month.
Christian Yes A Christian church service is held on site twice a month.
Roman Catholic Yes Communion available every Friday.
(Other comments) Yes Our resident chaplain visits twice a week and is interdenominational. We are happy to organise visits from other religious demoninations upon request from the residents or family members.
Updated: 12 Feb 2018
Public Transport 0.10 km Regular bus services into city and Albany from Albany Highway.
Shops 1.00 km Dairy, bakery and other shops very near.
Mall 3.20 km Situated only 3 km's from Albany Mall.
Parks 3.00 km Centrally located near to Kell Park
Library 3.00 km Library situated near Kell Park
Updated: 12 Feb 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 12 Feb 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.