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Albany Home and Hospital

At a glance
Albany Home and Hospital
Rest Home
28 Albany Street
Gore 9710
Postal Address
Same as above
Southern (Southland)
View Phone Number
View Fax Number
View Email Address
Roxanne Rosquita - facility manager - (03)2080749
Adele Moore
Other services
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Visitors as usual (but not if you're unwell or recently returned from overseas)
Mission Statement:
We provide a quality, homely environment in which the resident is the center of our care.

We provide an atmosphere of respect and friendliness by following our 5 core foundations of:
- Person centered care
- Fun
- Caring
- Companionship
- Leadership

All staff are trained to provide a high standard of nursing care.

Registered Nurse care is provided every shift.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 8 Mar 2017

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 11
Vacancy Yes
Albany House Rest Home has sunny, individual rooms with garden views. We provide a quality, homely environment in which the resident is the centre of our care. We also provide an atmosphere of respect and friendliness and do this by following our 5 core foundations: Person centered care, fun, caring, companionship and leadership. We are happy to give you a tour of the home at any time. We are certified by the Ministry of Health and provide the following types of care: - Hospital level care - Residential Care - Palliative Care - Respite Care / carer support - LTS-CHC (long term chronic care – under 65’s) - Long and short term care - Day care
Impending vacancy Yes - accepting admissions now
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes

Updated: 8 Jul 2024

Some of the compliments from our residents and families:
"We appreciate the wonderful care that was given to our mother."
"Albany House feels so warm and welcoming, we understand why dad is so comfortable here."
"Warm,professional atmosphere, smiling staff."
"Wonderful care of residents, great place to visit."
"Really good place-dad loves it, we admire what you do, he is so well cared for."
"Love this place, warm, friendly homely-a home away from home.

Updated: 8 Mar 2017

Type Hours Per Week Status Details
Registered Nurse 24/7 Yes Registered nurses are on site 24/7 to provide person centered care and a high level of patient care.
Nurse Practitioner Yes We have the professional support of Nurse Practitioners in our area, who are available for consultation and professional advice.
Enrolled Nurse 32 Yes We have 1 Enrolled Nurse who is here 32hours a week. She works alongside the Registered Nurses to provide person centered care and a high level of patient care.
Healthcare Assistants/Caregivers Yes All our caregivers are kind, helpful people who are focused on giving excellent care to our residents. Caregiving staff attend in-service training and are provided with CareerForce training so that high standards of person centered care are maintained
Physiotherapist Yes The Physio department at Gore Health is supportive of our residents who require their services and will do "house calls" for assessments and designing of exercise programmes.
Occupational Therapist 0.00 Yes This service is based at Gore Health and staff from this department will do "House Calls" to assess and design individual programmes for residents.
Social Worker (on site) 0.00 Yes We frequently access the support of the Medical Social Worker at Gore Health who liaises between the hospital, community, families and Albany House.
Diversional Therapist Yes This speciality focuses on enhancing abilities e.g. management of activities of daily living, discussions, games, reading to promote and maintain cognitive function.
Activities Co-ordinator 15+ Yes We have a daily activities program that is facilitated by our Activities Coordinator Ross. Entertainments include: crafts, outings, music, exercise, bowls, housie...and more!! We provide a warm, friendly day care which offers a homely environment.
Hairdresser Yes Our hairdresser Pauline attends weekly for cuts ,perms and hair sets for ladies. Men are not forgotten, Pauline does barbering as well!
Podiatrist Yes Rebecca comes to Albany house on a monthly basis. She attends to tricky toes,toenails and soothes tired feet. Rebecca's visits are always popular:the residents enjoy her cheerful manner as she goes about her work.
Dietitian Yes We access the expertise of a dietitian in regard to special diets who advises food quality/portions; she regularly audits our menus, keeping them current and relevant to our residents dietary needs, in consultation with our trained catering staff.
Accredited Visitors Yes Church groups are represented by specific people from the congregation who come to give Holy Communion.
Kaumatua Yes We are able access the service of Kaumatua from the Hokonui Marae when needed.
Chaplain/Spiritual Advisor Yes Clergy of all denominations visit regularly. An interdenominational service is held every Sunday after lunch.
Other Personnel Yes We have music groups, singing groups, pipe bands, children dancing, schools bringing crafts, dogs bringing their owners, families and friends. Doctors and Nurses, Speech therapists, politicians and people from our community.

Updated: 9 Mar 2017

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes We have staff trained with Nasogastric/gastronomy care.
Palliative Care (Contracted) Yes We liaise closely with residents,families and hospice personnel.
End of Life/Palliative Care Yes All are staff are trained in End of Life/Palliative Care. They make sure your love one is treated with respect and they are comfortable. We have a Registered Nurse care 24/7.
IV Antibiotic Capability Yes All Registered Nurses are current with their IV administration certification.
Dialysis Yes This is considered to be hospital level care which we provide at Albany House. This care would coordinated with a GP, dialysis specialist services and Registered Nurses.
Wound Care Yes We can access wound care staff at KEW Hospital and our staff regularly update education.
Diabetic Care Yes Nursing staff are current with Diabetes Care. Annual training sessions with dietician.
Continence Advice Yes We have staff trained in continence care and can access advisors at SDHB.
Stomal Therapy Yes We have staff trained in stomal care and they can access advisors at SDHB
Stroke Rehabilitation Yes We liase closely with physiotherapists and OT to facilitate a well structured rehabilitation programme,.
Tracheotomy Care Yes This is considered to be hospital level care which we provide at Albany House. This care would coordinated with a GP, tracheotomy specialist services and Registered Nurses.
Spinal Injuries Care Yes This is considered to be hospital level care which we provide at Albany House. This care would coordinated with a GP, spinal injury specialist services and Registered Nurses.
Infection Control Yes Our Registered Nurses specialise in infection control. All staff are educated in infection control.
Surgical Followup Yes
Psychiatric Care Yes We work closely with Community Mental Health.
Clinical Management Yes We have a experienced clinical manager who is also the proprietor. She leads care planning and implementation, supervises education for all staff and ensures a high level of nursing care is maintained.

Updated: 8 Mar 2017

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes All short term stay people are offered sunny,individual rooms with garden views. We are a boutique,villa style family home and take pride in our relaxed environment where everybody is treated as family and all cares are met.
Carer Support Yes We welcome carer support residents or other short stay people. We work with people and their families to provide excellence of care in a homely, warm environment where the food is fabulous and the trained staff are friendly and willing to help.
Subsidised Yes We are pleased to offer a high quality service to all people who wish to make their home at Albany House.
Private Paying Yes If you have not been assessed as eligible for subsidised care we also accept private paying clients. Contact Marg and Bill to discuss how we can make Albany House your home away from home.
Booking can be made in advance Yes Families who may need to access carer support or respite are very welcome to make advance bookings:we are happy to work with people and their families to ensure that they can plan holidays and special events.

Updated: 8 Mar 2017

Feature Status Details
May Bring Own Furniture Yes Residents may have their own furniture depending on the size of the room and furniture.
Single Rooms Yes All rooms are single,light airy with garden views. They personalised to the resident's taste. Apart from beds,bedside cabinents and wardrobes, all rooms contain a nightstore, handbasin,phone and T.V jackpoints, Freeview access to all T.V's.
Alcohol Permitted Yes Yes, Happy hour is on Sunday before lunch.
Pets In Residence Yes We have two Rest Home cats who are very friendly and love attention. Staff and families frequently bring their pets in and we also have an annual pet parade.
Phone Access In Own Room Yes
Wifi Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Albany House has two lounges and two courtyards and seating in the gardens
Provide End of Life/Palliative Care Yes All are staff are trained in End of Life/Palliative Care. They make sure your love one is treated with respect and they are comfortable. We have a Registered Nurse care available 24/7.
Day Programme for day stay clients Yes We pride ourselves on providing a warm, friendly and homely day care. Day Care is Monday - Friday 10am-3.30pm Day Care is only $10 and this provides transport to/from Albany House, morning and afternoon tea and also a hot lunch and pudding.
Outings Yes We have regular outings in our van to local events, sometimes day excusions. Residents are free to come and go as they please during the day. We expect residents families or friends to advise if the resident is going out.
Whānau Room Yes
Newsletter Yes We have a tri-monthly newsletter that provides information about upcoming events and birthdays, activities, an interview with a resident or staff member and much more! Information is sought from the residents about what they would like in the newsletter.
Policy for management of challenging behaviour Yes All our staff are trained to manage situations for the benefit of all residents
Confused Residents Yes
Smoking Permitted Yes smoking permitted in designated areas only.

Updated: 8 Mar 2017

Special Features
Special Features
The home is a spacious, well presented character building with modern facilities.
Our residents enjoy a comfortable, family orientated environment with great care by dedicated staff.We also have lots of fun and celebrate special events at every opportunity...Birthdays, Christmas,Easter,Royal babies and Anzac to name but a few. Our home cooking and baking is highly regarded and much enjoyed by residents, families and visitors. There is a TV lounge for Sky TV and a large screen in our main lounge for movies, DVDs and games. The gardens around the home are easily accessible (flowers and vegetables) and the court yards are popular on sunny days.

Updated: 24 Sep 2013

Interests & Activities
Interests & Activities
Our activity programme is extensive and varied. Music,bowls,housie, board games. quizzes and word games are popular. Active participation is encouraged and we also recognise that often some people quiet time to read or rest or contemplate.
We have a Library with large print books and the Librarian visits 2 weekly.
We have entertainers from the coummunity who provide music and story telling.
Childrens groups frequently attend to sing to our residents.
Local clothing stores provide style days so that clothing can be purchased al Albany House.
All festive holidays are treated as special occasions and birthdays are a big event with flowers and cream sponge on the big day.

Updated: 12 Sep 2013

Additional Information
Additional Information
Topic Details
Staffing qualifications and details Albany House maintain a high-staffing ratio. Registered Nurses are on every shift and are supported by experienced caregivers and an Enrolled Nurse. All staff work together to provide a high standard of care. All staff receive on-going training through an In-Service Education Programme and Careerforce programmes.
Details about meals All meals at Albany House are home made and full of flavor. We cater to a variety of different dietary needs including diabetic, vegan, vegetarian, gluten intolerant and lactose intolerant.

Updated: 8 Mar 2017

Languages Spoken
Languages Spoken
Language Status Details
English Yes
Filipino Yes Staff member(s)
Māori - Te Reo Yes Staff member

Updated: 8 Mar 2017

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes We have pastoral visitors who attend Albany House on a regular basis to nuture and maintain close spiritual links for those who attend the Anglican church. Holy Trinity Church also conducts interdenominational services throughout the year.
Denominations/Faiths represented Yes Anglican, Presbyterian, Catholic, Baptist,Christian Fellowship, Salvation Army and New Life.
Presbyterian Yes Regular pastoral visits help to retain a sense of church community with those who attend the Presbyterian church which also conducts interdenominational services at Albany House.
Roman Catholic Yes Eucharist is conducted on Wednesday mornings and pastoral visiting at other times. The Church also conducts interdenominational services throughout the year at Albany House.
Salvation Army Yes

Updated: 27 Mar 2013

Location Distance Details
Public Transport 1.10 Km Gore taxis provide a prompt, efficient service including the wheelchair Taxi. Residents are eligible for taxi chits.Some residents enjoy the walk to town on sunny days.
Shops 1.10 Km We enjoy the services of our department store (H&J's) as well as the smaller boutique style shops which over a wide range of goods for all ages and styles.
Mall 1.10 Km The town is compact and easily accessible with wide streets and pavements with plenty of safe crossings. The café scene is well represented: a great way to socialise with friends or family.The restaurants are excellent,easy to access with delish menus!!!!
Parks 0.50 Km The Gore Botanical gardens are on the way to town and well worth a brief detour to check out all the fabulous plantings and colour. The rhododendrons are beautiful in season.
Library 1.20 Km The Gore library is fantastic with a huge range of large print books plus magazines, DVDs and CD's. The librarians bring books to Albany House and collect which is an excellent service for bookworms who are not as mobile but still need their reading Fix!

Updated: 13 Sep 2013

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes Current member of the New Zealand Aged Care Association.
Care Association New Zealand

Updated: 8 Mar 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.