Willard Home
At a glance
- Vacancy
- Yes
- Name
- Willard Home
- Category
- Rest Home
- Address
- 17 Russell St
Palmerston North
Palmerston North 4414 - Postal Address
- Same as above
- Region
- MidCentral
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Christine Tester - (06) 357 6959
- Owner
- Presbyterian Support Central
Other services
Photos
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Map
Downloads
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| Preview | File | Description |
|---|---|---|
 Willard Home |
Reviews
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Enliven’s Willard Home is a place where you will feel at home as soon as you walk through the door. Situated right next to Palmerston North’s Russell Street School, the sound of children’s laughter is often heard at this friendly and vibrant home.
Willard Home offers rest home level care as well as short-term respite. Sister-site Brightwater Home also offers dementia and hospital care, health recovery, and an engaging day programme, so as your needs change so too can the support we provide.
At Enliven, we create age-friendly communities where people are happy and thrive regardless of their age or ability. As well as providing day-to-day support and clinical care, we take into account the physical, social, emotional, and cultural needs of each person we support.
Our elder-directed philosophy means we put residents at the heart of everything we do. When you or your loved one moves into an Enliven home, you’re joining a unique and special community. This means we work to ensure the elders of Willard Home have companionship, variety and spontaneity, fun, meaningful activity, and purpose in their lives. It ensures that elders are involved in decisions that relate to both their personal wellbeing and what happens at their home.
Our staff are not only highly trained, they’re also friendly, caring and embrace our elder-directed philosophy of care. Our nurses are on-duty 24-hours-a-day and the doctor also visits regularly. We are in regular contact with residents to ensure all clinical needs are met.
As an Enliven home, we’re proud to be more than just ‘family friendly’. At Willard Home, your family is part of our family, which means you’ll find there are no set visiting times. After all, family, friends, and the community play a big part in life here.
Willard Home offers rest home level care as well as short-term respite. Sister-site Brightwater Home also offers dementia and hospital care, health recovery, and an engaging day programme, so as your needs change so too can the support we provide.
At Enliven, we create age-friendly communities where people are happy and thrive regardless of their age or ability. As well as providing day-to-day support and clinical care, we take into account the physical, social, emotional, and cultural needs of each person we support.
Our elder-directed philosophy means we put residents at the heart of everything we do. When you or your loved one moves into an Enliven home, you’re joining a unique and special community. This means we work to ensure the elders of Willard Home have companionship, variety and spontaneity, fun, meaningful activity, and purpose in their lives. It ensures that elders are involved in decisions that relate to both their personal wellbeing and what happens at their home.
Our staff are not only highly trained, they’re also friendly, caring and embrace our elder-directed philosophy of care. Our nurses are on-duty 24-hours-a-day and the doctor also visits regularly. We are in regular contact with residents to ensure all clinical needs are met.
As an Enliven home, we’re proud to be more than just ‘family friendly’. At Willard Home, your family is part of our family, which means you’ll find there are no set visiting times. After all, family, friends, and the community play a big part in life here.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 10 Oct 2023 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 44 |
| Vacancy | Yes |
| Rooms available for short stay (respite) or permanent admissions. Come along and see our wonderful new garden. | |
| Impending vacancy | No - For short stay or permanent |
| Short stay considered | Yes |
| Premium Accommodation Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | Please enquire |
| Updated: 11 Dec 2023 | |
Testimonials
| There are many reasons why people enjoy living at Enliven’s Willard Home. We asked some of the residents that live there what they like the most about their home. “Everyone is friendly. We have entertainment and we do such a lot. We go on van trips all around the place. You’re not sitting and doing nothing here.” – Faye, resident. “The food is lovely. The caregivers are absolutely wonderful. I have a nice room. What more could you want?” – Hazel, resident. “I like the fact that the care is good and it’s really friendly. It’s like family.” – Isabel, resident. “The welcoming atmosphere. You feel as though everyone is happy to see you. It’s a friendly place.” – Daisy, resident. “We liked it when we first came through the front door - there’s something nice about the place. It’s friendly and the staff are brilliant.” – Jim, resident. |
| Updated: 10 Oct 2023 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 4 Registered Nurses, including our Manager. A Registered Nurse is on call 24/7. | |
| Nurse Practitioner | Negotiable | ||
| Physiotherapist | Negotiable | Available if required though referral. | |
| Occupational Therapist | Negotiable | ||
| Social Worker (on site) | Negotiable | ||
| Diversional Therapist | Yes | ||
| Activities Co-ordinator | Yes | Willard offers 30 hours per week (6 hours a day) of recreation and activities. Activities include: Van trips, Shopping outings, Inter rest home bowls and housie tournaments, gardening, exercises... | |
| Hairdresser | Yes | Our friendly hairdresser visits weekly to pamper our residents. | |
| Podiatrist | Yes | 6 weekly visit is made by a local podiatrist | |
| Dietitian | Yes | All menus are overseen by a dietitian and we have access to local dieticians privately and through the public systems. | |
| Accredited Visitors | Yes | ||
| Kaumatua | Negotiable | Available if required | |
| Chaplain/Spiritual Advisor | Yes | Willard has a strong affiliation with local churches. We offer weekly inhouse services and have a chaplain available at all times to meet our residents spirtual needs. We can also support our residents to get to thier local church for services. | |
| Other Personnel | Yes | Willard ensures our staff maintain a high level of education. We also encourage our staff to complete thier level 3 education in care of the older person. | |
| Updated: 10 Oct 2023 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| End of Life/Palliative Care | Yes | Willard Home works very closely with Arohanui Hospice. |
| Dialysis | Yes | Willard can work in partnership with the Renal Specialist Team at Palmerston North Hospital. |
| Wound Care | Yes | |
| Diabetic Care | Yes | Accessible through referral however our Registered Nurses have extensive knowledge and may be of assistance in the first instance. |
| Continence Advice | Yes | Accessible through referral however our Registered Nurses have extensive knowledge and may be of assistance in the first instance. |
| Stomal Therapy | Yes | Accessible through referral |
| Stroke Rehabilitation | Yes | Accessible through referral |
| Spinal Injuries Care | Yes | |
| Infection Control | Yes | We have a designated Infection Control Nurse on staff. |
| Surgical Followup | Yes | Accessible |
| Psychiatric Care | Yes | Accessible through referral |
| Community Health | Yes | Accessible through referral |
| Clinical Management | Yes | Willards Manager has worked in the Aged Care sector for a number of years, and has worked at Willard Home for over 10 years now. |
| Other Specialties | Yes | Willard has access to Nurse specialists through referral. |
| Updated: 10 Oct 2023 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Updated: 10 Oct 2023 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage residents to bring their own belongings, as this is their home. Many residents bring along photos, artwork, ornaments, furniture and bed covers. |
| Single Rooms | Yes | |
| Rooms suitable for a couple | Yes | We welcome couples at Willard Home, talk to us about the options available. We have a number of rooms which may facilitate a couple. |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | Willard is home to one cat Smokey. We also have a free-range chicken coup which we share with the school next door. We encourage residents to take ownership of their animals with our support. |
| Negotiate To Bring Own Pet | Yes | We understand that pets are part of the family too. Willard welcomes you to bring your friendly pets, we will support you to support them. We also encourage families to bring their pets to visit us. |
| Phone Access In Own Room | Yes | Accessible |
| Resident can adjust heating in own room | Yes | |
| Lounges/seating areas | Yes | Residents enjoy the community feel, shared lounges, entertaining areas and gardens/courtyards. |
| Gay / LGBT IQ Friendly | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | Willard has a van for outings which is in use most days. Scenic tours around Palmerston North, also visits to Foxton Beach and over to Woodville etc |
| Whānau Room | Yes | |
| Māori Kaupapa | Yes | Accessible |
| Newsletter | Yes | Willard maintains regular contact with families through letters and phone calls. |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smoking Permitted | Yes | Willard is a smokefree facility, we do however provide a designated smoking area for residents only. |
| Updated: 10 Oct 2023 | ||
Special Features
| Eden Alternative- a philosophy of care We have adopted the Eden Alternative at Willard Home, which means we work to create vibrant living and work environments for our residents. We encourage residents to maintain their own routines and continue with hobbies and interests. Residents' pets, the presence of children, plenty of plants and gardens and a high level of local community involvement is a part of our Homes' everyday life. |
| Updated: 10 Oct 2023 |
Interests & Activities
|
A highlight for many residents is the social life and companionship at Willard Home. As well as enjoying the company of others at a similar stage of life, Willard Home residents get involved in organising daily happenings and special events – making the most of the varied social calendar. We have a wide range of interest groups. Regular activities and events include sight-seeing trips, guest entertainers, craft, themed parties and gardening. Activity and interest groups and programmes are tailored to the interests of residents. This may include: Activity programme, Age Concern, Art, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Care and Craft, Children, Church, Companion Club, Concerts, Craft, Digital camera, Electric beds, Entertainers, Fax, Games, Garden, Gardening, Happy Hour, Indoor Games, Library, Minibus, Minigolf, Movies, Music, Newspaper reading, Outings, Reading, RSA, Shopping, Sing-a-longs, Singing, Sky TV, Videos, Vegetarian |
| Updated: 10 Oct 2023 |
Additional Information
| Topic | Details | |
|---|---|---|
| Staffing qualifications and details | We offer excellent care and clinical oversight because of the dedicated team working in the home. | |
| Details about meals | We have an excellent cook and Willard Home is renowned for its high quality food. Each day we provide our residents their breakfast, lunch, dinner, dessert and snacks. We’ll make sure you always have plenty of delicious food to enjoy. Our menus are co-designed by a dietician and chef to ensure there is plenty of diversity and that your meals are nutritious and satisfying, made right on-site. Morning and afternoon tea is served around the home and snacks and fruit are always available in the dining room or kitchenettes. | |
| Associated Complexes | Brightwater Home in Palmerston North & Coombrae Home in Feilding | |
| Updated: 10 Oct 2023 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Deaf Blind Sign Language | Yes | |
| English | Yes | |
| Interpreter | Yes | Available on request |
| Māori - Te Reo | Yes | |
| Sign Language | Yes | |
| Updated: 10 Oct 2023 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Buddhist | Yes | |
| Christian | Yes | |
| Denominations/Faiths represented | Yes | |
| Hindu | Yes | |
| Inter denominational | Yes | |
| Muslim | Yes | |
| Jehovah Witness | Yes | |
| Jewish | Yes | |
| Methodist | Yes | |
| Non denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| Seventh Day Adventist | Yes | |
| (Other comments) | Yes | Willard Home welcomes people of all religious backgrounds and assists residents in making arrangements for worship. Willard has access to a chaplain, who visits a number of times a week and is available on call 24 hours a day. |
| Updated: 10 Oct 2023 | ||
Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Vegan | Yes | |
| Vegetarian | Yes | |
| Updated: 10 Oct 2023 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.02 Km | The bus stop is just around the corner. Taxis (discounts may apply) available at all times. |
| Shops | 2.00 Km | Terrace End shops and The Square. |
| Mall | 2.50 Km | The Plaza is a short car trip away, or join us on a shopping trip in our van. |
| Parks | 0.02 Km | Situated immediately neighbouring Russell Street Primary School. |
| Library | 0.05 Km | We have an onsite library and we have fortnightly library calls at Willard Home. The Moblie Bus Library stops on Russell Street, 50m away |
| Updated: 10 Oct 2023 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Approved provider of Professional Development and Recognition Programme | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
| New Zealand Council of Christian Social Services (NZCCSS) | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
| Spark of Life | Yes | |
| The Eden Alternative | Yes | Willard Home has adopted the Eden Alternative. Working to create vibrant living for our residents. Pets, the presence of children, plenty of plants and gardens and a high level of local community involvement is a part of our Homes' everyday life. |
| Other details | Yes | QPS Benchmarking |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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| Updated: 10 Oct 2023 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.