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Victoria Epsom

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At a glance
Victoria Epsom
Rest Home
28 Orakau Avenue
Auckland 1023
Postal Address
28 Orakau Avenue
Auckland 1023
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David Nguyen - 09-963 2848
David Nguyen - 02102280886
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Victoria Epsom is a small size boutique rest home with 24 beds. ​It is an enjoyable place for the residents who want to be more independent and still live lives to the full as much as possible.

The place offers a homey asmosphere with cosy lounge, sunny decks and garden which makes the residents feel like in their own home. There are various outdoor activities such as bus trip, shopping, swimming and many more to suit the residents best.

There are no restriction in opening hours, families and friends are welcome to visit any time. The residents here including the long term residents and boarders enjoy the company of each others just like living in a family. The healthcare staff with some who work here for over 15 years, are well trained staff with yearly update training, making the place the most enjoyable place for all the residents.

All enquiry about the room availability, please contact the duty manager. We also have a popular Day Stay Program with very affordable fee plus FREE pick up and drop off service.

Our Vision:
-To deliver holistic care for all residents.
- To maintain profesional and premium quality of care at all time.

Our Mission:
- Enhance quality of life.
- Promote respect and dignity.
- Create a fun and enjoyable environment.
- Deliver a high standard of care that focus continuously on quality improvement.

Our Service:
- Rest Home Level Care
- Respite Care
- Day Stay
- 24/7 on call GP and RN with great staffing ratios
- Quality food service
- Podiatry and Hairdressing
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 3 Aug 2015
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 24
Vacancy Yes
Please contact Manager on 02102280886 for any vacancy
Impending vacancy No
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 18 Apr 2024

Updated: 14 Jan 2016
Type Hours Per Week Status Details
Registered Nurse 40 Yes
Nurse Practitioner Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable If and when required.
Social Worker (on site) Negotiable If need arises
Diversional Therapist 20 Yes Shared between 2 ladies.
Activities Co-ordinator 20 Yes
Hairdresser Yes Weekly visits. Yvonne works wonders with your hair
Podiatrist Yes Once every 6 weeks
Dietitian Yes When required for special needs
Accredited Visitors 2 Yes Age Concern sends a nominated visitor.
Chaplain/Spiritual Advisor 1 Yes Chaplainess visits to give Communion.
Other Personnel Yes Residents have the choice of our Home Doctor or their own.
Updated: 15 Jan 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 3 Aug 2015
Feature Status Details
May Bring Own Furniture Yes We encourage residents to make their room as personal as possible.
Single Rooms Yes 18 single rooms with vanities.
Shared Rooms Yes We have 3 shared rooms. Some residents enjoy the company.
Rooms suitable for a couple Yes 3
Alcohol Permitted Yes Residents are welcome to have alcoholic drinks
Pets In Residence Yes 2 lovely Birds
Phone Access In Own Room Yes We have a portable phone and some rooms have phones in them.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Day Programme for day stay clients Yes
Outings Yes Are organised or as residents request them.
Residents Committee Yes Monthly meeting or more often if necessary. Management gain valuable insight.
Policy for management of challenging behaviour Yes We do not restrain our residents but do have the required policy.
Confused Residents Yes A very small percentage of our residents are confused.
Smoking Permitted Yes In designated areas.
Updated: 15 Jan 2016
Special Features
Special Features

Updated: 15 Jan 2016
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Hairdresser, podiatrist, dentist, massage.
Staffing qualifications and details High percentage of long term employed staff. Most of them have been working for our rest home for more than 5 years. As some of them have been working for us more than 10 years.
Details about meals Home cooked on the premises with a menu created with the help of resident input. Our restaurant and cafe-experienced chefs speacialize in European and Chinese food.
Associated Complexes Chinese and western culture services.
Updated: 23 Mar 2015
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Chinese dialect Yes
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Hokkien Yes
Interpreter Yes Chinese and Cantonese
Mandarin Yes
Vietnamese Yes
Updated: 21 Aug 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Buddhist Yes
Christian Yes
Confucius Yes
Tao Yes
Updated: 30 Dec 2012
Location Distance Details
Public Transport Bus stop at both ends of the street (very handy).
Shops 4 minute stroll top the end of our road.
Mall 2.00 Km St Lukes and Royal Oak
Parks 0.50 Km Cornwall Park (One Tree Hill)
Library 1.50 Km Epsom Public Library
Updated: 6 Mar 2013
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
Other details Yes Chinese communities
Care Association New Zealand
Updated: 19 Apr 2012

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.