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Royal Heights Rest Home - Waitemata West

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Royal Heights Rest Home
Rest Home
154 Royal Road
Auckland 0614
Postal Address
Same as above
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Royal Heights Rest Home - 09 833 9333
Royal Heights Care - 09 833 9333
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors with limitations - please call us first
Royal Heights Rest Home is a modern 45 bed, purpose built facility, with planted courtyard areas. It features a large, open, light and airy lounge and dinning area.

The site is elevated and offers views over the Waitakere Ranges, an adjacent park and Auckland City. Royal Heights has direct access to a park and is a short walk to Royal Heights Shopping Centre with easy access off the NW motorway. A bus stop is located 150m on the same side if the street. A mix of different sized and layout rooms are available.

There is a focus on the activities program with regular outings and entertainment.

Royal Heights has now achieved the highest available four year certification period twice running.

Permanent stay or short term respite and day stay available.

Please call the nurse manager on 09 833 9333 with queries or to make a time to visit.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 21 Feb 2022
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 45
Vacancy Yes
Modern purpose built home set around landscaped courtyards. All single rooms with ensuite. We have a comprehensive activities and entertainment program. Call to enquire about room availability or a visit.
Impending vacancy Yes - Please call to discuss
Premium Room Charges Some Rooms from $3.00/day up to $5.00/day as at 09 Nov 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 28 Jun 2022
Type Hours Per Week Status Details
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes As required
Social Worker (on site) Negotiable As required
Diversional Therapist Negotiable As required
Activities Co-ordinator Yes Our activities Co-ordinator brings to the position a positive and enthusiastic approach to encourage participation. She works with staff and volunteers to provide a varied program throughout the week.
Hairdresser Yes Salon on site. Regular visits.
Podiatrist Yes Visits regularly
Dietitian Negotiable We have access to a dietitian that we use when required. Reviews and approves our seasonal menus.
Accredited Visitors Yes Great volunteers who support our activities programme and other aspects.
Kaumatua Yes As required
Chaplain/Spiritual Advisor Yes Fortnightly church service and study groups. We also have representatives from churches visiting individual residents.
Other Personnel Negotiable As required
Updated: 21 Feb 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Respite and day stay service available.
Carer Support Yes We accept carer support funding.
Other Short Stay Programme Yes We have a great day stay service. 7 days, by appointment. Call us to chat about this.
Subsidised Yes We accept all forms of funding, such as Carer Support, NASC respite, POAC and others.
Private Paying Yes
Booking can be made in advance Yes Please call to discuss your needs and time frame.
Updated: 21 Feb 2022
Feature Status Details
May Bring Own Furniture Yes We encourage our residents to create a room that has their individuality stamped on it. We are however mindful of keeping the room clutter free. Items such as personal bed spreads are always welcome.
Single Rooms Yes We have a variety of different sized and configured rooms. Each room has its own ensuite toilet.
Shared Rooms Yes In general all our rooms are single. We have a couple of rooms that may be suitable for a couple to share. Call us to check availability.
Rooms suitable for a couple Yes We have a couple of rooms that can have adjoining access. We also have a couple of larger rooms that suit a double bed or two singles.
Ensuite Yes
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Easy setup service available with some competitive charges. We can use your existing home number and bring it across. Please discuss the options with us first. We also have a phone for resident's use.
Wifi Yes Service available with some charges.
Resident can adjust heating in own room Yes Each individual rooms heater can have thermostat adjusted.
Cater for under 65 yrs with Disability Yes LTS-CHC Funding Contract held.
Lounges/seating areas Yes Various lounges and seating areas to allow for either more social gatherings or to get away to a quieter space. Multiple television spaces and entertainment areas.
Day Programme for day stay clients Yes We have a very active day care program. Carer Support, NASC and other funding accepted.
Outings Yes Regular bus trips and other outings.
Whanau Room No We have various lounges and areas for family and visitors.
Maori Kaupapa Yes By request.
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Rural Setting No Extensive gardens. Great elevated views over the Waitakere Ranges, Auckland City and also the adjacent park.
Smoking Permitted No We are smoke free sine 2020.
Semi-Secure No We have building security to prevent unauthorized persons come directly in to the building. However access is free for residents to come and go, we are not a secure unit.
Updated: 21 Feb 2022
Interests & Activities
Interests & Activities
Activity programme
Gym exercise equipment
On site hair salon
Regular Bus Trips/Outings
Regular entertainers
Friday Happy Hour
Mixed denomination Church service

Art, Garden, Gardening, Gas Fire, Housie, Library, Newspaper reading, Outings, Pianist, Pool table, BBQ, Pool table, Sing-a-longs, Singing, Videos, Views, Parties, Outings, Music, Movies, Internet, Gas Fire, Exercises, Entertainers, Craft, Activity programme
Updated: 21 Feb 2022
Additional Information
Additional Information
Topic Details
Details about meals All meals are prepared by our staff on-site fresh daily. We are able to cater for varied needs and have specialty days and functions. Our meals are planned with oversight from dietitians and we run seasonal menus to benefit from the local seasonal produce.
Internet access WiFi service available.
Updated: 21 Feb 2022
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Fijian Yes
German Yes
Interpreter Yes Available on request.
Swiss German Yes
Tongan Yes
Updated: 21 Feb 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We encourage residents to participate in the various activities that are available. However it is not a requirement that you attend. We have various visiting services from a number of denominations.
Updated: 21 Feb 2022
Location Distance Details
Public Transport 0.10 Km Bus Stop 160m away. Easy access to Western motorway for Taxi or shuttle service.
Shops 0.10 Km Royal Heights Shopping Centre is an easier 1 minute walk (150 meters on the same side of the road). This has various amenities such as Dairy, Kiwibank and Post shop, Mobil Service Station, Pharmacy, Locksmith, Dollar Store and various food, beverage and other shops. Costco being built at Westgate shopping centre.
Mall 2.00 Km Westgate shopping centre is 5 minutes drive.
Parks 0.01 Km Royal Heights Park is adjacent to facility with direct access through a gate from our courtyard.
Library 0.01 Km Mobile Library visits regularly. We also have an on site library.
Updated: 21 Feb 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
New Zealand Aged Care Association (NZACA) Yes
Care Association New Zealand New Zealand Aged Care Association (NZACA)
Updated: 23 Apr 2020
What's New
What's New
Facility Image

Are you looking for Rest home care or day care? We can help. 


We are pleased to advise that we have again achieved the maximum four years certification from August 2021.

Room Vacancy Status

We currently have one room available, please call to discuss your needs for any upcoming vacancies and our popular day stay service. All rooms have an ensuite toilet and there is a mix of sizes and configurations such as those with glass sliding door to a garden courtyard or others with views toward the Waitakere ranges, Royal Heights Park or Auckland City and the bridge. Please call us to discuss.

We welcome visits to view the great resources our facility has for residents and our day stay clients. Book a visit by calling 09 833 9333 or to have a chat about your needs. Our visiting policy currently asks that you have had a negative RAT test prior to entering and wear a mask please to ensure the safety of our residents.

Day Stay

Please note: Our popular Day Care Programme is currently paused at L4.

Please have a chat to us about our day stay service. These can be either regular or occasional. Join in the activities, entertainment and meet our friendly residents and staff. This is a booked service so we do need to discuss your day care needs before hand. All the various funding support options can be utilised toward this service.


Royal Heights is proud to have achieved four years certification (three times running).

Updated: 27 Jun 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.