Jump to Content

Phoenix House Rest Home and Hospital

Send me an
Information Pack
At a glance
Phoenix House Rest Home and Hospital
Rest Home
Phoenix House
415 Kapanga Road
Coromandel 3506
View Phone Number
View Fax Number
View Email Address
Ruth Mikaere - (07) 866 8612
Riana Manuel - (07) 866 8612
Other services
gallery image 1
Tap to view all photos 1/3

We have disabled our ‘feedback’ feature. We apologise for any inconvenience. Find out more here: I want to read reviews of rest homes

Tēna Koutou Katoa,
Phoenix House is a family owned, 20 bed Resthome and 10 bed Private Hospital that was established in 1987. We provide long term residential care for the elderly of our immediate community and also to the wider Waikato region.
We have a registered nurse on duty 24 hours per day and we have a fantastic team of health care assistants who provide round the clock care for our residents. All health care assistants are engaged or have completed the ACE course and Clinical training online. Our staff speak Māori, English, Mandarin, Samoan, Fijian, Filipino, Thai and German.
The Hospital is able to cater for long term hospital level care residents but we are also able to provide primary care beds for the local GP’s and palliative care beds.
The following are the contracts we have with Te Whatu Ora and can be accessed by yourselves at any time:
1.ARRC Residential care (Long term Hospital and Resthome)
2.Residential Respite Services
3.Long Term Support-Chronic Health Conditions – Residential
4.Residential –Non Aged Long term care
5.Primary Care Inpatient Services
6.Transitional care service
7.Palliative care service
8.Day care service
9.Meals on Wheels
We work closely with the local GP’s of our area and we have access to Occupational Therapists, Physiotherapists and other community based services as required.
We can be contacted at any time for information or advice and always happy to have referrals. We have had our last certification audit in September 2021 and have been given 3 years on the certification cycle.
We have provided a high quality of care and service to our community for over 37 years and are always happy to go the extra mile for our residents or clients.
Ma te huruhuru ka rere te manu - Collectively we will work to provide a high quality of care to those we serve.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 5 Aug 2013
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 19
Vacancy Yes
Single room x 6
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 18 Apr 2024
Type Hours Per Week Status Details
Registered Nurse 210 Yes 24/7 cover from hospital
Healthcare Assistants/Caregivers 406 Yes We have a very caring team of caregivers and are always well staffed. Our staff levels are consistently high to ensure the personal one on one care is available at all times. This includes a full time cook.
Physiotherapist Negotiable Can visit twice weekly when required. Based in Thames.
Occupational Therapist Negotiable As required
Activities Co-ordinator 20 Yes 4 hrs per day. Three hours of this is to provide an activity session which is meaningful and varied. Record keeping and one on one visits fill the remainder of the shift
Hairdresser Negotiable Visits every second Monday and provides hair cuts, perms or sets as required.
Podiatrist Negotiable
Dietitian Negotiable Visits annually to ensure our menu is nutritious and meets the requirements of our clients/residents. Gives advice on any significant changes to nutritional requirements our elderly.
Accredited Visitors Yes RSA
Kaumatua Yes Local Iwi / hapu
Chaplain/Spiritual Advisor Yes Will visit whenever required.
Updated: 14 Sep 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 14 Sep 2016
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple Yes
Alcohol Permitted Yes Staff control
Pets In Residence Yes 2 cats
Negotiate To Bring Own Pet Yes
Phone Access In Own Room No Hand held portable phone
Wifi Yes
Resident can adjust heating in own room Yes Plus heat pumps throughout
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes
Whānau Room Yes
Māori Kaupapa Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes
Smoking Permitted Yes On verandahs
Updated: 14 Sep 2016
Special Features
Special Features
Phoenix house has large landscaped gardens and is very close to the town of Coromandel. We produce all meals on site and are happy to provide for residents requests for alternatives to the menu. We are a small establishment and pride ourselves in our whanau/family atmosphere.
Updated: 14 Sep 2016
Interests & Activities
Interests & Activities
Activity programme, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Cards, Dancing, Digital camera, Email, Entertainment, Exercises, Games, Garden, Happy Hour, Housie, Indoor Games, Internet, Massage, Minibus, Newspaper reading, Outings, Quizzes, RSA, Shopping, Womens Institute.
Visits from local schools and pre-schools. Singers who visit and sing to our residents.
Updated: 14 Sep 2016
Languages Spoken
Languages Spoken
Language Status Details
Chinese dialect Yes
English Yes
Māori - Te Reo Yes
Updated: 27 Jun 2007
Location Distance Details
Public Transport None
Shops 0.20 Km
Mall Delivered
Parks 0.20 Km
Library 0.20 Km
Updated: 14 Sep 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.