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Observatory Village Care

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At a glance
Observatory Village Care
Rest Home
21 Stoke Street
Oamaru 9400
Postal Address
Same as above
Southern (Otago)
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Jane Ralston - (03) 434 5450
Observatory Village Lifecare Ltd
Other services
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The Mission of Observatory Village is to provide an environment where residents can live well; receive care and services that are appropriate to their needs; and feel part of a community.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 9 Jan 2024
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 45
Vacancy No
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Some Rooms from $13.50/day up to $30.00/day as at 17 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Unknown
Updated: 24 May 2024
"Observatory Village Rest Home is such a bright, happy and clean place an amazing asset for Oamaru"
"As a family we were delighted with the way in which each of you showed Kindness to xxxx and to all of us as we visited or rang"
"Thank you to all you wonderful people who care for xxxx so lovingly"
"We are overall, very happy with mum's care, and appreciate the effort that has gone into adjusting her diet".
"Compliments to the Cook and staff".
"A well run, excellent service"
"I think the care and services here are very good and I am very grateful there was a vacancy for me when I needed it".
"Oamaru is very fortunate to have this Village".
"Very happy with my room".
"Beautiful facilities".
"I enjoy the activities".
"Staff are caring".
"I am very lucky to be looked after so well. Thank you".
"The staff are great".
"I am very happy with my care at the Village".
"The nursing staff and care workers are wonderful. All the staff in the Village are friendly and happy. A joy to be here".
"Staff are wonderful".
Updated: 26 Jan 2024
Type Hours Per Week Status Details
Registered Nurse 40+ Yes 12 full time RN's with experience in the care of the elderly. We have registered nurses on duty 24/7
Nurse Practitioner Yes
Enrolled Nurse Yes We have 1 Enrolled Nurses who are very experienced.
Healthcare Assistants/Caregivers Yes 24 hours a day - 7 days a week
Physiotherapist 5.00 Yes Our physio visits once a week and we have a physio assistant who works four mornings a week.
Occupational Therapist 0.00 Negotiable Can be accessed through Oamaru Hospital.
Social Worker (on site) 0.00 No Every Resident has access to the Medical Social Workers at the Oamaru Hospital.
Activities Co-ordinator Yes We have an Activities Coordinator and 2 Activities Assistants all with a variety of different skills and experience within the aged care industry.
Hairdresser Yes Pam Milmine is operating a Hair Styling business in our Hair Salon which is situated at Reception.
Podiatrist Yes Our 2 Podiatrists visit residents every 6-8 weeks or earlier if there is a need.
Dietitian No We can access a Dietitian
Accredited Visitors No Will be organised as requested.
Kaumatua No Will be organised as requested.
Chaplain/Spiritual Advisor Negotiable All denominations visit the Home regularly and we have regular Church services in our Chapel
Other Personnel Yes Assistant Manager,Clinical Manager, Caregivers, Cooks, Kitchen staff, Cleaners, Laundry workers, Financial Officer, Receptionist, Maintenance person.
Updated: 26 Jan 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have our own oxygen cylinders and oxygen concentrators.
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes We provide palliative care. The Clinical Manager has had several years of experience in this field and is on duty for assistance five days a week. The Clinical Manager and RN's have had education in the field of palliative care.
Dialysis No Would have to go through Dunedin Public Hospital.
Wound Care Yes The nurses have undertaken vaious wound care training.
Diabetic Care Yes Have access to the Diabetic Educator at Oamaru Hospital. The R/N has done edcuation in the field of Diabetes.
Continence Advice Yes Have access to information and advice from the Southern District Health Board Incontinence Nurse. The nurses attend on-going education on continence.
Stomal Therapy Yes Have access to the Stoma Nurses at the Isis Centre in Dunedin.
Stroke Rehabilitation Yes The Stroke field officer from Oamaru is available for extra training or resources
Tracheotomy Care No Would have to go through Dunedin Public Hospital.
Spinal Injuries Care No Would have to go through Dunedin Public Hospital.
Infection Control Yes Infection Control Team co-ordinated in house by Clinical Manager. Have a team consisting of the Clinical Manager, RN's, Kitchen staff, Cleaners and Caregivers to review all policies and systems.
Surgical Followup Yes We will take any resident to an appointment that needs follow-up surgery.
Psychiatric Care Yes We have a Psychogeriatrician visiting on an as needs basis.
Community Health No Would have to go through Dunedin Public Hospital.
Clinical Management Yes Clinical Manager is experienced in aged care. Has attended inservice on most areas of Geriatric care and continues to update her skills with education. General Manager is trained in Gerontology, Health auditing and management
Other Specialties Yes Would have to go through Oamaru Public Hospital.
Updated: 26 Jan 2024
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 23 Nov 2023
Feature Status Details
May Bring Own Furniture Yes Rooms are furnished but we are happy for residents to bring in their favourite pieces. We encourage them to bring in their photos, paintings, lazy boys and anything that makes it feel more like home.
Single Rooms Yes Every room at Observatory Village care centre is a single room with full ensuite.
Ensuite Yes The ensuites include a walk-in shower, vanity and toilet. Lovely and spacious, able to have a wheelchair or shower chair in the shower.
Alcohol Permitted Yes We have 'happy hour' once a week in the Community Centre Lounge as a social event. Alcohol where appropriate is permitted in Resident's Rooms.
Phone Access In Own Room Yes Residents can choose to have their own telephone line -just like at home. This must be set up through the village. They are responsible for the monthly line rental and call costs. There could also be a set up charge.
Resident can adjust heating in own room Yes We have underfloor heating and radiators in every room.
Cater for under 65 yrs with Disability Yes On a case by case basis. This is usually arranged with the social workers at the Oamaru Hospital and the NASC team in Dunedin
Lounges/seating areas Yes There are two large dining and lounge facilities - both with large flat screen TV's. The community centre has a library with one computer station. There are lots of lovely outdoor seating areas to enjoy the sun.
Provide End of Life/Palliative Care Yes We do accept palliative care residents.
Palliative Care Contract Yes We do accept palliative care residents.
Outings Yes We have an 11 seater van and a hoist van for various outings.
Whānau Room Yes We have a Family/Whanau room available which has tea and coffee making facilities, comfortable seating, TV and a large fold out couch/bed.
Residents Committee No There are residents meetings bi- monthly.
Family Committee No We encourage families to be involved with the Residents care and ask them to assist with information for the Resident's care plan.
Newsletter Yes Newsletters are sent to next of kin.
Policy for management of challenging behaviour Yes There is a policy and staff are educated on dealing with challenging behaviour.
Confused Residents Yes We do take confused residents and they can stay with us as long as their condition does not deteriorate and their (Or others) safety becomes a concern.
Rural Setting No We have views of the sea and the Kakanui mountain range.
Smoking Permitted Yes Residents have the right to smoke in designated area's only.
Updated: 8 Apr 2024
Interests & Activities
Interests & Activities
Activity programme, Age Concern, Housie, Breakfast in bed, Care and Craft, Chapel, Concerts, Craft, Email, Entertainment, Exercises, Entertainers, Happy Hour, Garden, Indoor Games, Library, Massage, Minibus, Music, Outings, Parties, Pianist, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Videos, Activity programme, Big print books
Updated: 23 Nov 2023
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Full fees and what the fees do not include can be accessed by ringing Observatory Village and asking for a pack to be sent out. Due to the government changing the cap for Subsidy payment it is difficult to give this information in this forum.
Staffing qualifications and details We have 12 Registered Nurses, leading a team of dedicated Care staff. Training Care Staff to deliver excellent care is an important focus for Observatory Village.
Details about meals Our meals are delicious! All food is prepared in our own kitchen on the premises. We can cater for different dietary needs such as diabetics and vegetarians.
Updated: 23 Nov 2023
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Filipino Yes
German Yes
Hindi Yes
Malay Yes
Māori - Te Reo Yes
Tagalog Yes
Tongan Yes
Tuvalu Yes
Updated: 23 Nov 2023
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes Whilst we are not affiliated to any one religion we do have services on a monthly basis. These are shared on a rotational basis among different churches in Oamaru.
Updated: 23 Nov 2023
Location Distance Details
Public Transport 0.00 Km Taxis very convenient and reasonably priced. No bus service in Oamaru. Driving Miss Daisy is also available.
Shops 0.50 Km Very close to The Warehouse, Countdown & the Post Office. Main shopping area across the road from these 3 shops.
Mall 0.00 Km No malls in Oamaru yet.
Parks 0.50 Km Oamaru Gardens on Chelmer Street close by. Recommended viewing.
Library 1.00 Km Located in the main street. Visits are made by car for Residents wishing to visit the Library.
Updated: 23 Nov 2023
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 23 Nov 2023

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.