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Norfolk Lodge Resthome & Dementia Unit

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Norfolk Lodge Resthome & Dementia Unit
Rest Home
Norfolk Lodge Rest Home
30 Princess Street
Waitara 4320
Postal Address
Same as above
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Pauline Matuku - (06) 754 7016
Sarah Freeman
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Set amongst Award wining gardens and just 15 km north of New Plymouth, on Princess Street Waitara, Norfolk Lodge offers Rest Home Care and secure Dementia Care in comfortable friendly surroundings. Our stately Norfolk Pine is a local landmark.

At Norfolk Lodge it’s our Mission to provide a homelike environment where self-esteem is enhanced and individual needs are met. We encourage independence and expression.

Come and see for yourself, we’re happy to show you through Norfolk Lodge and answer any questions of concerns you may have. Please phone and talk to us today.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 11 Jun 2020
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 23
Vacancy Yes
Impending vacancy Yes
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 29 May 2024
"This is a small note to thank you all for your wonderful care of and aroha for our mum Glenys during her short stay with. You all treated mum with dignity and tolerance and during her time with you she thrived. You have all done what I couldn’t do, which I can never repay you enough for.
Mum is with her beloved B.J now, her husband and our Dad, and for this we are thankful.
Thank you all so much. Arohonui" - Paul.

“On behalf of the Titter family Barbara and I would like to express our thanks to you and your staff for the quality of care you gave to Mum as she progressed through the various stages of dementia. We really liked the careful watch and monitoring systems that you and the staff kept on Mum to ensure that her needs were fulfilled and to keep her safe. We note that when Mum did have a fall or was ill you or the staff informed us of the situation promptly, a service we really appreciated as it permitted us to be involved either to comfort or support Mum. When we first came to visit Norfolk and were discussing how Mum could become distressed on occasions you told us that your philosophy for dealing with that was to give the patient a hug or cuddle and sit them down for a chat and a cup of tea. We saw you and your staff putting that philosophy in action on many occasions to great effect. Mum enjoyed those cuddles and that affection, comfort and support it implied. Please keep on doing that with all your patients as we see it as a fantastic people-oriented strategy.
Many thanks to the Norfolk staff for the care and love you gave to Mum. - Ian and Barbara

"Norfolk Lodge Rest Home and Dementia Unit Management, Staff, Cooks Cleaners and fellow residents. To each and every one of you our personal thanks Barry, Brent, Jason and also my whanau. The love, respect and care you gave mum for 4 years was above and beyond your professional responsibilities. I am and will always be thankful for everything." - Barry

"Thank you for providing our Mum with a home away from home. We knew she was safe and happy within the Norfolk Lodge family. Regards to you all and thank you again from the bottom of our hearts." -Jeanette, Carol and Kenneth

"Thank you so much for the care you have given my mother over the past few years....” –Julia

"Thank you and your staff for the awesome care provided for both my mother and father and for the patience, understanding and grace extended to all family during their stay." –Darrin

"Our sincere thanks to you all for your dedication and compassionate care of our Mum, we really appreciated it. Thank you so much for your kindness and care of our Mother, Grandmother, Nanna in the Garden. She loved being here with you. May God bless you all." -Esther
Updated: 11 Jun 2020
Type Hours Per Week Status Details
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable Referral made to Taranaki Base hospital or private local services if required.
Occupational Therapist Negotiable Referral made if required.
Social Worker (on site) Negotiable Referral made if required.
Diversional Therapist Yes 4 Diversional Therapists on-site.
Activities Co-ordinator Yes
Hairdresser Yes When required or 2 weekly.
Podiatrist Yes 6 weekly
Dietitian Yes Daily menus approved by Dietitian. Audited by qualified Dietitian.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes Quality Assurance and Career Force Training Assessors on site.
Updated: 11 Jun 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
End of Life/Palliative Care Yes Liaise with Hospice Nursing staff re pain relief, medication etc.
Updated: 29 Jun 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes Some short stay service may be subsidised if you meet the assessed criteria.
Private Paying Yes
Updated: 29 Jun 2020
Feature Status Details
May Bring Own Furniture Yes We encourage residents to bring their own favourite ornaments, furniture and belongings to give the room a homely feel.
Single Rooms Yes Our spacious single rooms are comfortable and clean.
Rooms suitable for a couple Yes Please ask about this if you have this need.
Alcohol Permitted Yes Supervision provided.
Pets In Residence Yes Neighbour's cat visits and resident has a cat.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Portable phone also available.
Resident can adjust heating in own room Yes Heating of rooms is thermostically controlled. Heater can be turned on or off, hot or cold air, by resident.
Cater for under 65 yrs with Disability Yes Funding to be confirmed by Accessability.
Lounges/seating areas Yes Purpose built facility with indoor and outdoor areas for the comfort of our residents and families. The communal lounges provide a friendly, cosy atmosphere in which Residents, family and friends can gather and talk of days gone by.
Palliative Care Contract No However we provide end of life care for our residents whenever this is possible.
Day Programme for day stay clients Yes
Outings Yes We have our own van and we use this to go out to Age Concern once a week and other outings as per the activities calendar programme.
Whānau Room No However we do have a quiet room that we can make available for family use.
Māori Kaupapa Yes Able to operate in this capacity.
Residents Committee Yes Chaired by Diversional Therapist.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes Located on the edge of town overlooking wide open spaces. This gives the home a real feeling of spaciousness.
Smoking Permitted Yes In designated areas outside of the building. Smoking is monitored.
Updated: 29 Jun 2020
Special Features
Special Features
Our dedicated team of caregivers care for a maximum of 23 residents. For each resident individual needs are identified allowing a care plan to be developed and implemented. As always we welcome visits and input from family and friends.

Light interiors painted in warm but subtle colours. Wide hallways and space for residents to walk inside and outside in pleasant gardens.
Updated: 29 Jun 2020
Interests & Activities
Interests & Activities
Activity programme. We offer a fill activities programme suited to our residents needs so that they can continue to enjoy life. These include social, creative, recreational and intellectual themes in both group and individual settings. Participation is always optional. The mini bus can be seen far and wide on outings to popular destinations.
Updated: 29 Jun 2020
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please see the Manager for full details.
Staffing qualifications and details Our staff are trained to provide just the right kind of support to allow you to retain your individuality and dignity. They take pride in the quality of their care giving an empathy with each resident. Visiting Doctor and practitioners. This is a home where staff are encouraged to develop their knowledge and skills. Our Nurse Manager has a long association with the home and many staff are long serving. Our on site Quality Assurance/ACE co-ordinator ensures our commitment to detail and makes sure we deliver services in the way that we say we do. We create a sense of family here encouraging families to visit as often as they like. Residents like to see the family comings and goings.
Details about meals Home cooked meals are a feature of Norfolk Lodge. They’re nutritious and tasty with a great variety on the menu. Special needs and diets are catered for.
Updated: 29 Jun 2020
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Māori - Te Reo Yes
Updated: 29 Jun 2020
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Christian Yes
Inter denominational Yes
Non denominational Yes
Updated: 29 Jun 2020
Location Distance Details
Public Transport 0.00 Km Bus into New Plymouth passes by the Rest Home.
Shops 0.40 Km Dairy within short walking distance.
Mall 1.50 Km Waitara Town Centre where all goods and services are available.
Parks 0.10 Km We are just across the road from Clifton Park where there are playing fields, bowls and tennis court.
Library 1.50 Km Town Centre
Updated: 29 Jun 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 29 Jun 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.