Hillcrest Rest Home
At a glance
- Vacancy
- Soon
- Name
- Hillcrest Rest Home
- Category
- Rest Home
- Address
- 73 Simla Avenue
Havelock North
Hastings 4130 - Postal Address
- Same as above
- Region
- Hawke's Bay
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
Personnel
- Manager
- Teresa Loughlin - 06 877 5909
- Owner
- Teresa Loughlin - 06 877 5909
- Clinical Nurse Manager
- Irene Hannon - 06 877 5909
Photos
Map
Reviews
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PHILOSOPHY
We are not just a home away from home, we are a family.
Our goals are:
*To ensure that all residents' physical, emotional and spiritual needs are met, at all times, in a caring environment that is safe and adaptable to personal preferences and changing capabilities.
*To ensure that all residents are treated fairly, regardless of age, gender, racial or ethnic background, disability or other status.
*To provide opportunities for full development of each resident's own potential and the right to access educational, cultural, spiritual and recreational resources of society to ensure the greatest quality of life possible.
*To encourage independence within the limits of each individual's capabilities.
*To respect the dignity, beliefs, needs, confidentiality, privacy of residents and their right to make decisions about the care and quality of life that they may want and receive.
*To maintain the residents' contact and involvements with their own families and the community.
We are not just a home away from home, we are a family.
Our goals are:
*To ensure that all residents' physical, emotional and spiritual needs are met, at all times, in a caring environment that is safe and adaptable to personal preferences and changing capabilities.
*To ensure that all residents are treated fairly, regardless of age, gender, racial or ethnic background, disability or other status.
*To provide opportunities for full development of each resident's own potential and the right to access educational, cultural, spiritual and recreational resources of society to ensure the greatest quality of life possible.
*To encourage independence within the limits of each individual's capabilities.
*To respect the dignity, beliefs, needs, confidentiality, privacy of residents and their right to make decisions about the care and quality of life that they may want and receive.
*To maintain the residents' contact and involvements with their own families and the community.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 22 Jul 2019 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 19 |
| Vacancy | Soon |
| Impending vacancy | Yes |
| Short stay considered | No |
| Premium Accommodation Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
| Updated: 8 Dec 2023 | |
Testimonials
| Mum has lived here for some time now. Its not like a resthome it is her home. The staff always welcome us like friends managements doors alway open. I would highly recommend this home for any loved one |
| Updated: 22 Jul 2019 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 15+ | Yes | At Hillcrest two full days per week or more as required and on call 24 hours per day. |
| Healthcare Assistants/Caregivers | Yes | Qualified/experienced staff on duty 24 hours per day. | |
| Physiotherapist | Yes | As needed | |
| Occupational Therapist | Yes | As needed | |
| Social Worker (on site) | Yes | As required | |
| Diversional Therapist | Yes | ||
| Activities Co-ordinator | Yes | Attends 12 hours per week | |
| Hairdresser | Yes | Every 6-8 weeks | |
| Podiatrist | Yes | Every 6-8 weeks | |
| Dietitian | Yes | Oversight of menu reviewed yearly. Available to advise on special needs diets. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | Weekly services | |
| Other Personnel | Yes | Admin staff | |
| Updated: 3 Mar 2021 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Palliative Care (Contracted) | No | We have a Palliative Care trained Registered Nurse |
| End of Life/Palliative Care | Yes | Trained RN and staff policies and procedures in place |
| Wound Care | Yes | Registered Nurse has completed all the necessary training in this area. |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| Stroke Rehabilitation | Yes | |
| Infection Control | Yes | |
| Surgical Followup | Yes | |
| Psychiatric Care | Yes | |
| Clinical Management | Yes | Registered Nurse on site five days per week and on call if required. |
| Updated: 22 Jul 2019 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Hillcrest has a dedicated respite care room set aside for short term/respite stays. Bookings are essential. See "Bed and Vacancy details" section for available dates. |
| Carer Support | Yes | Day Care: We provide day care facilities while family members are at work or need to attend to other duties. Also available to care for your loved ones while you go out for a meal or to catch a movie. Convalescence: We provide care, support and assistance to those recovering from illness. |
| Other Short Stay Programme | Yes | We're happy to host your family member while you're at work or if you'd like to take some time out, eg dinner with family or friends, going to the movies or attending work functions. Happy to have people convalesce for a few days at Hillcrest. |
| Subsidised | Yes | |
| Private Paying | Yes | At the usual rates. |
| Booking can be made in advance | Yes | Respite care bookings essential. See "Bed and Vacancy details" section for available dates |
| Updated: 26 Sep 2019 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Single Rooms | Yes | We have single and double rooms. We have two separate flatlets for independent residents. |
| Shared Rooms | No | No requirement for people to share at Hillcrest unless they are a couple or have chosen to share with a friend. |
| Rooms suitable for a couple | Yes | Two rooms in the main building are ideally suited for couples who require a higher level of care. We also have two separate units which are ideal for singles or couples who are able to live independently while enjoying the benefits of residential care. |
| Ensuite | Yes | 4 rooms are ensuite. |
| Alcohol Permitted | Yes | May have alcohol in own room as long as this is not abused. |
| Pets In Residence | Yes | Rosie, the tabby cat, lives at Hillcrest and Shadow, the Spoodle, visits daily. We've recently 'acquired' another cat - he's adopted us! |
| Negotiate To Bring Own Pet | Yes | This will depend on the pet and the circumstances. We have taken pets and will continue to do so. |
| Phone Access In Own Room | Yes | Resident's may use the rest home phone for short phone calls. Residents can have their own phone installed but it is more common for residents to use a mobile phone. |
| Wifi | Yes | At cost. TV aerials in most rooms but connection costs may apply. |
| Resident can adjust heating in own room | Yes | |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | Two lounges and an outside deck. |
| Female residents only | No | We do have a separate wing for ladies. |
| Male residents only | No | We do have a separate wing for men. |
| Provide End of Life/Palliative Care | Yes | |
| Day Programme for day stay clients | Yes | Private and subsidised care provided, 7 days per week. |
| Outings | Yes | A bus trip once a week. |
| Whānau Room | Yes | We have a small private family room for residents' use. |
| Māori Kaupapa | Yes | |
| Residents Committee | Yes | A monthly Resident Meeting is held. Minutes are recorded and feedback provided by the Manager. |
| Family Committee | No | Families are invited to get-togethers regularly throughout the year. |
| Newsletter | Yes | Quarterly |
| Policy for management of challenging behaviour | Yes | Please see the Manager for details. |
| Confused Residents | Yes | |
| Rural Setting | No | Lovely views to the North from most of the rooms. |
| Smoking Permitted | Yes | Smoking allowed outside on the deck. There is also a sheltered area available for when the weather is less pleasant. |
| Semi-Secure | Yes | The front door is security coded. The remainder of property is fenced. |
| Updated: 22 Jul 2019 | ||
Special Features
| Hillcrest is capable of caring for residents who need physical rehabilitation after an operation or fall. We work with occupational and physiotherapists who assist when required. |
| Updated: 22 Jul 2019 |
Interests & Activities
|
Activity programme for residents, Able to access the following groups(Age Concern, Alzheimer's Society, Blind Foundation, Stroke Group, Parkinson's Society etc), BBQ in summer, visitors may attend Big print books, jigsaw puzzles Bingo and board games, Bowls (indoor), Breakfast in bed (most residents have breakfast in the dining room), Children (we welcome grandchildren etc visit), Classical and folk music played throughout the day, Craft, Entertainers, Flower arranging, Garden and Gardening, Happy Hour (usually on Sundays), Meal choices, Newspaper reading (daily - Dominion Post and/or Hawkes Bay Today), Outings, Parties to celebrate birthdays and events, Piano on site, Picnic facilities (or go out for picnics), Quizzes, Religious services, Shopping (use a family car for individual excursions), Sing-a-longs, Videos, Vegetarian (as required), Views (many rooms have a lovely view across the hills of Havelock North), Visitors are welcome at any time. |
| Updated: 22 Jul 2019 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | With the exception of two purpose units the standard fee is the government approved per diem rate. Any additional charges incurred are explained in the agreement both parties sign when the resident moves into Hillcrest Rest Home. | |
| Staffing qualifications and details | Registered Nurse is at Hillcrest every day and visits during the weekend. She is also on call 24 hours per day. Doctor available 24 hours. Highly experienced caregivers also on site 24 hours. | |
| Details about meals | Home cooked meals, catering for special diets eg vegeterian, low fat and diabetic etc. Baking at morning and/or afternoon tea. Main meal at midday. | |
| Updated: 22 Jul 2019 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| English | Yes | |
| Māori - Te Reo | Yes | |
| Samoan | Yes | |
| Updated: 22 Jul 2019 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | |
| (Other comments) | Yes | Inter-denominal services held onsite weekly. |
| Updated: 22 Jul 2019 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.40 Km | Bus stop on Simla Ave |
| Shops | 1.50 Km | Fuel station and associated small store |
| Mall | 2.20 Km | Havelock North Village |
| Parks | 1.50 Km | Keirunga Gardens and Tainui Reserve |
| Library | 2.10 Km | Havelock North Village |
| Updated: 22 Jul 2019 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| National Certificate in Diversional Therapy | Yes | |
|
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| Updated: 22 Jul 2019 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.