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Hillcrest Rest Home

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At a glance
Hillcrest Rest Home
Rest Home
73 Simla Avenue
Havelock North
Hastings 4130
Postal Address
Same as above
Hawke's Bay
View Phone Number
View Fax Number
View Email Address
Teresa Loughlin - 06 877 5909
Teresa Loughlin - 06 877 5909
Clinical Nurse Manager
Irene Hannon - 06 877 5909

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Visitors as usual (but not if you're unwell or recently returned from overseas)

We are not just a home away from home, we are a family.

Our goals are:

*To ensure that all residents' physical, emotional and spiritual needs are met, at all times, in a caring environment that is safe and adaptable to personal preferences and changing capabilities.

*To ensure that all residents are treated fairly, regardless of age, gender, racial or ethnic background, disability or other status.

*To provide opportunities for full development of each resident's own potential and the right to access educational, cultural, spiritual and recreational resources of society to ensure the greatest quality of life possible.

*To encourage independence within the limits of each individual's capabilities.

*To respect the dignity, beliefs, needs, confidentiality, privacy of residents and their right to make decisions about the care and quality of life that they may want and receive.

*To maintain the residents' contact and involvements with their own families and the community.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 22 Jul 2019
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 19
Vacancy Soon
Impending vacancy Yes
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 8 Dec 2023
Mum has lived here for some time now. Its not like a resthome it is her home. The staff always welcome us like friends managements doors alway open.
I would highly recommend this home for any loved one
Updated: 22 Jul 2019
Type Hours Per Week Status Details
Registered Nurse 15+ Yes At Hillcrest two full days per week or more as required and on call 24 hours per day.
Healthcare Assistants/Caregivers Yes Qualified/experienced staff on duty 24 hours per day.
Physiotherapist Yes As needed
Occupational Therapist Yes As needed
Social Worker (on site) Yes As required
Diversional Therapist Yes
Activities Co-ordinator Yes Attends 12 hours per week
Hairdresser Yes Every 6-8 weeks
Podiatrist Yes Every 6-8 weeks
Dietitian Yes Oversight of menu reviewed yearly. Available to advise on special needs diets.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Weekly services
Other Personnel Yes Admin staff
Updated: 3 Mar 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Palliative Care (Contracted) No We have a Palliative Care trained Registered Nurse
End of Life/Palliative Care Yes Trained RN and staff policies and procedures in place
Wound Care Yes Registered Nurse has completed all the necessary training in this area.
Diabetic Care Yes
Continence Advice Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes Registered Nurse on site five days per week and on call if required.
Updated: 22 Jul 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Hillcrest has a dedicated respite care room set aside for short term/respite stays. Bookings are essential. See "Bed and Vacancy details" section for available dates.
Carer Support Yes Day Care: We provide day care facilities while family members are at work or need to attend to other duties. Also available to care for your loved ones while you go out for a meal or to catch a movie. Convalescence: We provide care, support and assistance to those recovering from illness.
Other Short Stay Programme Yes We're happy to host your family member while you're at work or if you'd like to take some time out, eg dinner with family or friends, going to the movies or attending work functions. Happy to have people convalesce for a few days at Hillcrest.
Subsidised Yes
Private Paying Yes At the usual rates.
Booking can be made in advance Yes Respite care bookings essential. See "Bed and Vacancy details" section for available dates
Updated: 26 Sep 2019
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes We have single and double rooms. We have two separate flatlets for independent residents.
Shared Rooms No No requirement for people to share at Hillcrest unless they are a couple or have chosen to share with a friend.
Rooms suitable for a couple Yes Two rooms in the main building are ideally suited for couples who require a higher level of care. We also have two separate units which are ideal for singles or couples who are able to live independently while enjoying the benefits of residential care.
Ensuite Yes 4 rooms are ensuite.
Alcohol Permitted Yes May have alcohol in own room as long as this is not abused.
Pets In Residence Yes Rosie, the tabby cat, lives at Hillcrest and Shadow, the Spoodle, visits daily. We've recently 'acquired' another cat - he's adopted us!
Negotiate To Bring Own Pet Yes This will depend on the pet and the circumstances. We have taken pets and will continue to do so.
Phone Access In Own Room Yes Resident's may use the rest home phone for short phone calls. Residents can have their own phone installed but it is more common for residents to use a mobile phone.
Wifi Yes At cost. TV aerials in most rooms but connection costs may apply.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Two lounges and an outside deck.
Female residents only No We do have a separate wing for ladies.
Male residents only No We do have a separate wing for men.
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes Private and subsidised care provided, 7 days per week.
Outings Yes A bus trip once a week.
Whānau Room Yes We have a small private family room for residents' use.
Māori Kaupapa Yes
Residents Committee Yes A monthly Resident Meeting is held. Minutes are recorded and feedback provided by the Manager.
Family Committee No Families are invited to get-togethers regularly throughout the year.
Newsletter Yes Quarterly
Policy for management of challenging behaviour Yes Please see the Manager for details.
Confused Residents Yes
Rural Setting No Lovely views to the North from most of the rooms.
Smoking Permitted Yes Smoking allowed outside on the deck. There is also a sheltered area available for when the weather is less pleasant.
Semi-Secure Yes The front door is security coded. The remainder of property is fenced.
Updated: 22 Jul 2019
Special Features
Special Features
Hillcrest is capable of caring for residents who need physical rehabilitation after an operation or fall. We work with occupational and physiotherapists who assist when required.
Updated: 22 Jul 2019
Interests & Activities
Interests & Activities
Activity programme for residents,
Able to access the following groups(Age Concern, Alzheimer's Society, Blind Foundation, Stroke Group, Parkinson's Society etc),
BBQ in summer, visitors may attend
Big print books, jigsaw puzzles
Bingo and board games,
Bowls (indoor),
Breakfast in bed (most residents have breakfast in the dining room),
Children (we welcome grandchildren etc visit),
Classical and folk music played throughout the day,
Flower arranging,
Garden and Gardening,
Happy Hour (usually on Sundays),
Meal choices,
Newspaper reading (daily - Dominion Post and/or Hawkes Bay Today),
Parties to celebrate birthdays and events,
Piano on site, Picnic facilities (or go out for picnics),
Religious services,
Shopping (use a family car for individual excursions),
Vegetarian (as required),
Views (many rooms have a lovely view across the hills of Havelock North),
Visitors are welcome at any time.
Updated: 22 Jul 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not With the exception of two purpose units the standard fee is the government approved per diem rate. Any additional charges incurred are explained in the agreement both parties sign when the resident moves into Hillcrest Rest Home.
Staffing qualifications and details Registered Nurse is at Hillcrest every day and visits during the weekend. She is also on call 24 hours per day. Doctor available 24 hours. Highly experienced caregivers also on site 24 hours.
Details about meals Home cooked meals, catering for special diets eg vegeterian, low fat and diabetic etc. Baking at morning and/or afternoon tea. Main meal at midday.
Updated: 22 Jul 2019
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Māori - Te Reo Yes
Samoan Yes
Updated: 22 Jul 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes
(Other comments) Yes Inter-denominal services held onsite weekly.
Updated: 22 Jul 2019
Location Distance Details
Public Transport 0.40 Km Bus stop on Simla Ave
Shops 1.50 Km Fuel station and associated small store
Mall 2.20 Km Havelock North Village
Parks 1.50 Km Keirunga Gardens and Tainui Reserve
Library 2.10 Km Havelock North Village
Updated: 22 Jul 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes
Care Association New Zealand
Updated: 22 Jul 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.