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Hillcrest Rest Home

At a glance
Vacancy
No
Name
Hillcrest Rest Home
Category
Rest Home
Address
73 Simla Avenue
Havelock North
Havelock North 4130
Postal Address
Same as above
Region
Hawke's Bay
Phone
View Phone Number
Email
View Email Address
Personnel
Manager
Teresa Loughlin - 06 877 5909
Owner
Teresa Loughlin - 06 877 5909
Registered Nurse
Reinz Caduhada - 06 877 5909
Other services
Photos

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Visitors as usual (but not if you're unwell or recently returned from overseas)
PHILOSOPHY

We are not just a home away from home, we are a family.

Our goals are:

*To ensure that all residents' physical, emotional and spiritual needs are met, at all times, in a caring environment that is safe and adaptable to personal preferences and changing capabilities.

*To ensure that all residents are treated fairly, regardless of age, gender, racial or ethnic background, disability or other status.

*To provide opportunities for full development of each resident's own potential and the right to access educational, cultural, spiritual and recreational resources of society to ensure the greatest quality of life possible.

*To encourage independence within the limits of each individual's capabilities.

*To respect the dignity, beliefs, needs, confidentiality, privacy of residents and their right to make decisions about the care and quality of life that they may want and receive.

*To maintain the residents' contact and involvements with their own families and the community.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 22 Jul 2019

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 20
Vacancy No
Impending vacancy No
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No

Updated: 14 Jun 2024

Testimonials
Testimonials
Mum has lived here for some time now. Its not like a resthome it is her home. The staff always welcome us like friends managements doors alway open.
I would highly recommend this home for any loved one

Updated: 22 Jul 2019

Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse 8+ Yes At Hillcrest one full day per week or more as required and our clinical team is on call 24 hours per day.
Healthcare Assistants/Caregivers Yes Qualified/experienced staff on duty 24 hours per day.
Physiotherapist Yes As needed
Occupational Therapist Yes As needed
Social Worker (on site) Yes As required
Diversional Therapist Yes
Activities Co-ordinator 10+ Yes
Hairdresser Yes Every 6-8 weeks
Podiatrist Yes Every 6-8 weeks
Dietitian Yes Oversight of menu reviewed two yearly. Available to advise on special needs diets.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Monthly services
Other Personnel Yes Administration and Management staff

Updated: 30 May 2024

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Palliative Care (Contracted) No We have a Palliative Care trained Registered Nurse
End of Life/Palliative Care Yes Trained RN and staff policies and procedures in place
Dialysis Yes We support residents to attend weekly treatments, as required.
Wound Care Yes Registered Nurse has completed all the necessary training in this area.
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes Registered Nurse on site one day per week and on call 24/7.

Updated: 30 May 2024

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Hillcrest offers respite care for short term/respite stays. Bookings are essential. See "Bed and Vacancy details" section for available dates.
Carer Support Yes Day Care: We provide day care facilities while family members are at work or need to attend to other duties. Also available to care for your loved ones while you go out for a meal or to catch a movie. Convalescence: We provide care, support and assistance to those recovering from illness.
Other Short Stay Programme Yes We're happy to host your family member while you're at work or if you'd like to take some time out, eg dinner with family or friends, going to the movies or attending work functions. Happy to have people convalesce for a few days at Hillcrest.
Subsidised Yes
Private Paying Yes Private paying daily rate is the same as the subsidised rate for rest home level care.
Booking can be made in advance Yes Respite care bookings essential. See "Bed and Vacancy details" section for available dates

Updated: 30 May 2024

Features
Features
Feature Status Details
May Bring Own Furniture Yes Small pieces of furniture for the bedroom or a favourite chair for the lounge.
Single Rooms Yes We have single and double rooms. We have two separate flatlets for independent residents.
Rooms suitable for a couple Yes Two rooms in the main building are ideally suited for couples who require a higher level of care. We also have two separate units which are ideal for singles or couples who are able to live independently while enjoying the benefits of residential care.
Ensuite Yes 4 rooms are ensuite.
Alcohol Permitted Yes Happy to negotiate.
Pets In Residence Yes Rosie, the tabby cat, lives at Hillcrest along with Cuddles, and more recently a litter of kittens have called Hillcrest home.
Negotiate To Bring Own Pet Yes This will depend on the pet and the circumstances. We have taken pets and will continue to do so.
Phone Access In Own Room Yes Resident's may use the rest home phone for short phone calls. Residents can have their own phone installed but it is more common for residents to use a mobile phone.
Wifi Yes At cost. TV aerials in most rooms but connection costs may apply.
Resident can adjust heating in own room Yes We have central heating systems with individual radiators in each bedroom.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Two lounges and an outside deck.
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes Private and subsidised care provided, 7 days per week.
Outings Yes A bus trip twice a week. Bowling fortnightly; Happy hour with Otatara Heights.
Whānau Room Yes We have a small private family room for residents' use.
Māori Kaupapa Yes
Residents Committee Yes A monthly Resident Meeting is held. Minutes are recorded and feedback provided by the Manager.
Family Committee No Families are invited to get-togethers regularly throughout the year.
Newsletter Yes Quarterly
Policy for management of challenging behaviour Yes Please see the Manager for details.
Confused Residents Yes
Rural Setting No Lovely views to the North and South from most of the rooms.
Smoking Permitted Yes Smoking allowed outside there is a sheltered area available for when the weather is less pleasant.
Semi-Secure Yes The front door is security coded. The remainder of property is fenced.

Updated: 30 May 2024

Special Features
Special Features
Hillcrest is capable of caring for residents who need physical rehabilitation after an operation or fall. We work with occupational and physiotherapists who assist when required.

Updated: 22 Jul 2019

Interests & Activities
Interests & Activities
Activity programme for residents,
Able to access the following groups (Age Concern, Alzheimer's Society, Blind Foundation, Stroke Group, Parkinson's Society etc),
BBQ in summer, visitors may attend
Big print books, jigsaw puzzles
Bingo and board games,
Bowls (indoor),
Breakfast in bed (most residents have breakfast in the dining room),
Children (we welcome grandchildren etc visit),
Classical and folk music played throughout the day,
Craft,
Entertainers,
Flower arranging,
Garden and Gardening,
Happy Hour (usually on Sundays),
Meal choices,
Newspaper reading (daily - Dominion Post and/or Hawkes Bay Today),
Outings,
Parties to celebrate birthdays and events,
Piano on site, Picnic facilities (or go out for picnics),
Quizzes,
Religious services,
Shopping (use a family car for individual excursions),
Sing-a-longs,
Videos,
Vegetarian (as required),
Views (many rooms have a lovely view across the hills of Havelock North),
Visitors are welcome at any time., Art, Breakfast in bed, Electric beds, Games, Minibus, RSA, , Sky TV

Updated: 30 May 2024

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not With the exception of two purpose units the standard fee is the government approved per daily rate. Any additional charges incurred are explained in the agreement both parties sign when the resident moves into Hillcrest Rest Home.
Staffing qualifications and details Our Registered Nurse is at Hillcrest weekly and more as required, clinical team is on call 24/7. Our House Doctor is available 24/7 and is engages regularly with the health and well being of our residents. We support our experienced caregivers who provide care 24 hours a day.
Details about meals Our meals are home cooked, we provide all consideration for special diets e.g. vegetarian, low fat and diabetic etc. Fresh daily baking for morning and afternoon tea's. Our main meal is served at midday and our teatime is a savoury meal served after a soup followed by fresh fruit.
Transport Hillcrest has the use of a mobility van with wheelchair hoist access twice a week for a fun van ride. Hillcrest staff have the use of a Toyota Ractis car to use for attending appointments or personal shopping etc. This vehicle caters for walkers and wheelchairs.

Updated: 30 May 2024

Languages Spoken
Languages Spoken
Language Status Details
Deaf Blind Sign Language Yes
English Yes
Filipino Yes
Māori - Te Reo Yes
Samoan Yes
Vietnamese Yes

Updated: 30 May 2024

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes
(Other comments) Yes Inter-denominal services held onsite monthly.

Updated: 30 May 2024

Distances
Distances
Location Distance Details
Public Transport 0.40 Km Bus stop on Simla Ave
Shops 1.50 Km Fuel station and associated small store
Mall 2.20 Km Havelock North Village
Parks 1.50 Km Keirunga Gardens and Tainui Reserve
Library 2.10 Km Havelock North Village

Updated: 22 Jul 2019

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Police checked Yes
Aged Care Association New Zealand (ACA)

Updated: 30 May 2024

What's New
What's New
Facility Image

We have our new Chef in our new kitchen!

Updated: 30 May 2024


The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.