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Highview Rest Home & Hospital

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At a glance
Highview Rest Home & Hospital
Rest Home
384 High St
Dunedin 9016
Postal Address
384 High Street
Dunedin Central
Dunedin 9016
Southern (Otago)
View Phone Number
View Email Address
Lee Nicol - 034770488
Phantom Eldercare
Lee Nicol - 034770488
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Highview Rest Home & Hospital is an elegant older house beautifully maintained with lots of character and charm. Our location offers convenience, privacy and stunning views of the Otago Harbour and Peninsula. Highview is committed to providing friendly individual care at all times.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 11 Dec 2023
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 22
Vacancy Yes
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Some Rooms from $5.00/day up to $15.00/day as at 23 Apr 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 24 May 2024
Mum has resided at Highview since January 2020. The level of compassion and care shown by the very professional and fun loving staff is very high. I visit mum most days and always find her clean, tidy and comfortable. With mums appetite for music, the live entertainment by some very talented musicians is always uplifting for both residents and visitors. Other activities including art group and outings prove to be very popular with residents.

I would highly recommend Highview to anybody contemplating a placement for their loved one.
C McKenzie
‘Mum had to shift from a dedicated dementia facility to Highview, due to mobility issues & the staff to residents ratio. After coming to Highview, the staff encouraged her to get up & make an effort to walk using a walker & we were surprised to see the improvement. This went on for about 6 months & then gradually there was a decrease in her use of the walker & now for a long time, she is not able to get up on her own & as expected, the dementia has got more severe.
Over the years even with staff changes, our experience is that the staff are very caring, understanding & respectful.They also work very well with the families of the residents & try & accommodate any requests as much as possible. If keeping stable health, the residents are encouraged to sit in the lounge, which also makes it practical for the staff to keep an eye & respond to any residents requests. Overall, Highview is a very homely place, with an atmosphere of love & laughter!!’

Shree Paranjpe
Updated: 2 Nov 2021
Type Hours Per Week Status Details
Registered Nurse 24/7 Yes We have a Registered Nurse on hand 24/7, 7 days a week.
Healthcare Assistants/Caregivers Yes Our Caregivers are all very skilled and trained. We have a high percentage of Caregivers that are trained to level 4.
Physiotherapist No Through referral from the GP or privately.
Occupational Therapist No Accessed when required.
Social Worker (on site) No Accessed when required.
Diversional Therapist 30 Yes Our activity programme is planned for group and individual activities. We have our own bus and we go out regularly. The bus has seat belts for all passengers.
Activities Co-ordinator Yes see Diversional Therapist.
Hairdresser 8 Yes Sarah is our hairdresser at Highview, she comes every Wednesday and does a fantastic job of caring for our residents and makes them look and feel great!
Podiatrist Yes We use Peak Podiatry, every second Tuesday Terry comes to Highview, resident's privately pay for this service.
Dietitian No A dietitian has assisted with planning a nutritious menu. Individual nutritional assessments are completed. The community dietitian is asked to help if & when required.
Accredited Visitors No This may be arranged as required.
Kaumatua No We are able to access the services of local Kaumatua.
Chaplain/Spiritual Advisor Yes Roman Catholic minister visits every Friday morning.
Updated: 23 Apr 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Bariatric (Care of the very overweight) Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes Te Ara Whakapiri.
Dialysis Yes
Wound Care Yes Our Registered Nurse keep themselves updated on current wound care trends. We have access to the wound specialist at SDHB.
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Tracheotomy Care Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes
Updated: 16 Dec 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Other Short Stay Programme Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 22 Jul 2021
Feature Status Details
May Bring Own Furniture Yes You may bring any personal effects to make the room personal and homely.
Single Rooms Yes All rooms have a hand basin and TV connection.
Shared Rooms Yes We have one double room suitable for a couple, close friends or siblings.
Rooms suitable for a couple Yes Yes.
Ensuite No All bedrooms have a hand basin with a toilet & shower near by. If you prefer, you can have a commode in your room at night.
Alcohol Permitted Yes With discussion with the manager on a case by case basis.
Negotiate To Bring Own Pet Yes This would have to be negotiated with the manager.
Phone Access In Own Room Yes Portable phones are available. We have a number of lines into the home. Toll calls are only available through the office. Residents may have their own private telephone at their own cost.
Wifi Yes
Resident can adjust heating in own room Yes Rooms are individually heated and thermostatically controlled.
Cater for under 65 yrs with Disability Yes We have a commitment to meeting the needs of these younger people and foster their independence.
Lounges/seating areas Yes There are several different lounges and seating areas and separate dining rooms. This allows for more intimate groups of people.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes We have experience in palliative care and a good working relationship with the local hospice. We have a Registered Nurse working 24/7.
Palliative Care Contract Yes We do have expertise in palliative care and a good working relationship with the local hospice. We have a Registered Nurse working 24/7.
Day Programme for day stay clients Yes Highview is available for day care. We encourage you to perhaps come for a meal or join us in our activities programme. Talk to us about your requirements.
Outings Yes Highview has its own van and this is used for weekly outings, special functions eg fish n chips at Waihola, movies and dining out .
Whānau Room Yes Depends upon availability of rooms. We can arrange accomodation just off site as required.
Māori Kaupapa Yes We do aim to provide a culturally appropriate service to Maori Residents, their whanau, and people from other cultures who wish to stay here.
Residents Committee Yes This meeting gives residents a 'voice' in the running of Highview. We have meetings every 3 months to discuss as a team how Highview is meeting the needs of the residents. The meetings are a great platform to hear from the residents, we have an open door policy to the managers office at all times and residents often visit for a chat.
Family Committee Yes This is a newly formed group at Highview, we will be meeting for the first time this month and then monthly after that. We have a facebook page for residents families and we welcome all other residents family to join us to discuss how we can continue to ensure that raising the bar at Highview can make it the best!
Newsletter Yes A monthly newsletter is about to start up, this will be posted on the residents family face book page and hard copies held at the sign in book. This will keep families updated with what is going on within their loved ones home. The managers office is always open for families to chat about anything.
Policy for management of challenging behaviour Yes
Confused Residents Yes There can be many reasons for an elderly person becoming confused and we will be alert to these possibilities. Our staff are trained and committed to giving care and kindness.
Rural Setting No We have a beautiful garden area with plenty of outdoor seating. This is a safe area for walking.
Smoking Permitted Yes Outside in covered designated area.
Updated: 28 Feb 2024
Special Features
Special Features

Highview Rest Home is Certified to care for older people in a residential setting.

We are happy to admit any older person (subsidised or non subsidised) into our home .

It is our homes policy that any new resident is assessed by a ‘Needs Assessor” prior to coming into the home. This is essential if you need financial assistance now or may need help in the future.

Many people move into a rest home when they are having trouble caring for themselves. At Highview all your personal needs can be taken care of but we encourage people to be as independent as possible. If needed, we can provide assistance with:

* Bathing or showering

* Caring for your toenails

* Washing your hair or brushing your teeth

* Shaving or putting on makeup

Many people who move into a rest home do so because of health problems. We can provide assistance with any of the following issues:

* Taking medication

* Remaining continent

* Wound care

* Pain management

* Referral to other health providers


All information related to your care or your personal circumstances is only available to selected staff and health professionals who are part of providing your care.


Highview Rest Home cannot accept responsibility for the loss or damage of personal effects. Insurance for this is to be undertaken by you or your agent. Any items of value can be placed in our safe.


The home, as part of its service requirements uses Standard Precaution Infection Control practices to prevent the spread of infection.


We always want to hear if there are any problems. Highview has a process in place to ensure quality improvement and comments you make form part of how we improve our service. Please raise any issues with the nurse in charge in the first instance or the Facility Manager as soon as they arise.

We encourage involvement of families in all aspects of your care.


While you are living at Highview you have the following rights:

* Respect at all times

* Acknowledgement of your need for privacy

* Acceptance of your practices and beliefs

* Dignity and independence

* Safe care of an acceptable quality

* Sufficient information to make choices about the treatment and care you receive

* Have your questions answered

* Have an interpreter if required

* Know the names and positions of the people looking after you

* Decline treatment, request a second opinion and/or request care from a different health professional

* Have another person with you for support

* Decline to participate in teaching or learning experiences

* Comment on or make a complaint about any aspect of the care you receive

* To have your personal information held in confidence and kept secure

* Read your notes and correct any health information


Along with rights always come responsibilities:

* To take an active role in your care and treatment

* Respect the rights of other residents and staff

* To treat Highview property with care

* To make suggestions on how to improve the service

* Comply with any reasonable request from a staff member

* Use the designated smoking area
Updated: 22 Jul 2021
Interests & Activities
Interests & Activities
We recognise the need for you to remain as independent and busy as possible in your daily life. If appropriate, we will develop an individualised mobility and activity programme for you. The home has an activity co-ordinator who will also work with you individually.

The home owns a van and is happy within reason to transport residents to activities in the community and arrange appointments.

All birthdays and special occasions are celebrated and acknowledged.

The following are examples of some of the interests and activities of residents at Highview.

Age Concern, Alzheimer's Society and Blind Foundation, RSA members visit, Service Men and Women, Activity Programme (includes; art, craft, dancing, entertainment, exercise, indoor games), cards, cooking, gardening, happy hour, meal options, movies, videos, music, newpaper reading, quizzes, shopping, outings, Big print books, BBQ, Art, Advocacy, Board games, Breakfast in bed, Housie, Digital camera
Updated: 22 Jul 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not WHAT CAN HIGHVIEW OFFER YOU When you come to Highview you can expect full board and lodging. This will include the following: * Full laundry services * Toothpaste, shampoo, and soap * Cleaning services * All furniture, furnishings and bedding * Equipment for your general use if required including: wheelchairs, commodes, urine bottles, bathing and showering aids . If you need other special equipment please discuss it with us. PAYMENT FOR LIVING AT HIGHVIEW Payment will depend on whether or not you are a subsidised resident. In addition to living at Highview, non-subsidised residents may be required to pay for specialised equipment, continence and wound care supplies, medications, emergency transport and doctors visits, if not using the home’s doctor. Residents who are not subsidised may arrange payment for fees, by monthly direct credit. SERVICES HIGHVIEW DOESN’T FUND While the Home will take care of your day-to-day needs there are some costs that the home doesn’t cover. These include: * Dry cleaning * Personal newspaper * Hairdressing appointments * Preferred toothpaste, shampoo and soap * Optical, Audiology or Dental services; * Customised equipment; * Solicitors * Podiatry
Staffing qualifications and details We have a Facility Manager and Clinical Manager, one of whom is a Registered Nurse (RN) available during the day and a Registered Nurse covers 24 hours. Your care will be developed in partnership with you and your family and is recorded on a nursing care plan. This will be updated if there is any change in your health status. The home has two house doctors who visit weekly or more often if required. They will visit you depending on your health requirements. There is no charge for this service. You may wish to continue with your own GP. You are welcome to do this but, if you are subsidised, you may be asked to pay the difference in fees between your own doctor and the house doctor. Private residents meet costs of their own GP. If the doctor prescribes additional services e.g. physiotherapy, occupational therapy, this will be provided by the home, for subsidised residents. If you require a referral and transport to outside medical and assessment & rehabilitation services the home will provide this. If possible, you could arrange a friend or relative to accompany you. Where this is not possible, the home will supply a staff member. If you require an ambulance in an emergency the home will provide this for subsidised residents.
Details about meals All meals are cooked on site. If you have individual needs a special diet can be discussed.
Updated: 23 Apr 2024
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans No An interpreted can be provided.
Chinese No An interpreter can be provided.
English Yes
Filipino Yes An interpreter can be provided.
German No An in interpreter can be provided.
Korean No An interpreter can be provided.
Thai Yes
Updated: 5 Jan 2024
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Denominations/Faiths represented No We are happy to help residents attend their own place of worship.
Inter denominational Yes
Roman Catholic Yes The Priest takes communion weekly on Friday morning
Updated: 22 Jul 2021
Location Distance Details
Public Transport 0.01 Km Bus stop at the gate.
Shops 0.50 Km Mornington Shopping Centre.
Mall 2.00 Km Dunedin City Centre.
Parks 0.50 Km There are several parks in the vicinity, some have a childrens play area, there are walking tracks and a skate ramp.
Library 2.00 Km We can get books from the Dunedin Public Library.
Updated: 22 Jul 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Other details Yes Ongoing monthly staff training conducted by professional and inhouse staff.
Aged Care Association New Zealand (ACA)
Updated: 22 Jul 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.