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Highlands Village - Metlifecare Care Home

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Highlands Village - Metlifecare Care Home
Rest Home
49 Aberfeldy Avenue
Highland Park
Auckland 2010
Postal Address
PO Box 82270
Highland Park
Auckland 2143
Counties Manukau
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Thembi Ngema - 09 533 0662
Other services
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors with limitations - please call us first
Highlands is a place like no other. Part retirement village, part resort, part country club, it is a special place with a well-deserved reputation for its community and camaraderie.

If you or your loved ones are starting to struggle with life at home our serviced apartments provides the perfect balance between support and care.

"When Mum was still at home we'd have to spend time doing the vacuuming, the laundry and things like that. Now we come in, enjoy each other's company and make the most of every moment we have together," says daughter of a Serviced Apartment resident.

Highlands is nestled amongst 12 acres of established, flat gardens and beautiful walkways,and offers a retirement lifestyle like no other. With an excellent, picturesque location in the heart of Auckland's Eastern suburbs, and a selection of spacious, established units and apartments, our lucky residents certainly live the good life.

If you ever need greater daily support, we offer a full continuum of care, with a residential hospital and rest home on-site. Knowing that you will be treated with dignity and respect means you and your family can be confident you will receive the highest level of assistance from people you already know and trust. This also enables couples to stay close by even if your needs become different, with one moving into care while the other remains in the village. Rest home care is also offered in selected serviced apartments should your needs change.

Come and enjoy a relaxed lifestyle with like-minded people.

To know about our care pricing , please visit our website.

For information on our hospital and rest home please contact Thembi on 09 533 0662 or 021 508 403
For more information on our serviced apartments and independent living, please call Sarah on 09 533 0610
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 28 Aug 2013
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 5
Vacancy No
Our care home which accommodates rest home and hospital level care is located on the first floor with views over our village and Lloyd Elsmore Park. Some rooms have en-suites. 12 acres of retirement village surrounds the main building. In addition to Rest Home and Hospital level of care, we have Serviced Apartments which come with service or care packages.
Impending vacancy No
Premium Room Charges Some Rooms from $10.50/day up to $25.50/day as at 16 Jun 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 23 Jun 2022
Type Hours Per Week Status Details
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Diversional Therapist Yes Sandy have stimulating activities for residents, some regular features and some special events each month.
Activities Co-ordinator Yes
Hairdresser Yes Deborah and Sue are on site 3 days per week to take care of all hairdressing needs.
Podiatrist Yes Holds a clinic every second week.
Accredited Visitors Yes
Chaplain/Spiritual Advisor Yes Gerald Sizoo has been part of the Metlifecare Highlands family for almost 14 years.
Updated: 6 Nov 2013
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
IV Antibiotic Capability Yes
Dialysis Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes
Clinical Management Yes
Other Specialties Yes
Updated: 6 Nov 2013
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Updated: 6 Nov 2013
Feature Status Details
May Bring Own Furniture Yes We encourage residents to bring their own furniture to personalise their rooms. Staff must have sufficient access to the room to provide care and in case of an emergency, we must be able to enter the room with emergency equipment.
Single Rooms Yes All 41 bedrooms are single occupancy
Shared Rooms No No shared rooms
Ensuite Yes 16 bedrooms have en-suite facilities with toilet and handbasin. 1 bedroom has a full en-suite with shower, toilet and handbasin.
Alcohol Permitted Yes We encourage residents to continue living 'as normal a life as possible', this includes having their favourite tiple in the evenings. As long as the consumption of alcohol does not impede on other residents and is of a reasonable limit.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes We have a connection fee and a set amount charged per month for local calls. Bring your own phone.
Resident can adjust heating in own room Yes Most rooms have oil heaters in the rooms, residents are encouraged to bring their own heaters with them, as long as they are safe to use.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have 2 lounges. One large open plan lounge broken up into many seating areas, to encourage interaction in small group and a smaller activities lounge. We also have a sun lounge off the main lounge.
Provide End of Life/Palliative Care Yes
Palliative Care Contract No we do not have a contract, however can provide palliative care.
Day Programme for day stay clients Yes We offer day care facilities to our Residents in the Serviced Apartments and Independent living villas, to join in with the Residents living in the Care Home.
Outings Yes We try to have an outing every week, the groups are small and not everyone gets to go out every week, however we try to encourge all residents to have at least 1 outing a month in the bus. We do many walks in the gardens durnig fine weather.
Whanau Room No We do have a sun lounge that is not utilised by the current resident group and we use that for families meetings and rest areas.
Newsletter Yes monthly Village newsletter x 2- one done by the Village residents and one done by the staff.
Policy for management of challenging behaviour Yes We do sometimes have residents with challenging behaviours. If the challenging behaviour begins to have an impact on the majority of residents living in the facility then we work with the families to consider alternative options.
Confused Residents Yes We do sometimes have confused residents & we manage them as best we can in their own environments. If the confusion begins to have an impact on the majority of residents living in the home, we work with the families to consider alternative options.
Updated: 24 Jun 2016
Special Features
Special Features
Situated in a safe and comfortable environment, the residental hospital and rest home are close to our other accommodations, so partners can visit easily. Our trained staff care for you with dignity and respect.
Updated: 6 Nov 2013
Interests & Activities
Interests & Activities
Activity programme, Advocate, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Church, Craft, Concerts, Entertainers, Exercises, Games, Happy Hour, Housie, Jigsaw, Minibus, Movies, Newspaper reading, Outings, Quizzes
Updated: 6 Nov 2013
Additional Information
Additional Information
Topic Details
Staffing qualifications and details all care staff attend ongoing in service education and ACE training.
Details about meals all meals prepared by chef and monitored by dietician.
Updated: 6 Nov 2013
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Arabic Yes
Cantonese Yes
English Yes
Fijian Yes
Hindi Yes
Samoan Yes
Tongan Yes
Urdu Yes
Updated: 6 Nov 2013
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes Our Village Chaplin is happy to meet, talk and prayer with anyone from any faith.
Updated: 6 Nov 2013
Location Distance Details
Public Transport 2.00 Km Bus stop on Pakuranga Highway
Shops 1.00 Km Highland Park Shops
Mall Botany Town Centre Mall is a few Km away
Library 0.00 Km There is a Village Resident run libraby on site and the Mobile Library visits weekly in the car park
Updated: 6 Nov 2013
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 6 Nov 2013

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.