Eastcliffe
At a glance
- Vacancy
- No
- Name
- Eastcliffe
- Category
- Rest Home
- Address
- Eastcliffe
217 Kupe Street
Ōrākei
Auckland 1071 - Postal Address
- Same as above
- Region
- Auckland
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Merrin Gemmell - 09 5219015
- Owner
- Ngāti Whātua Ōrākei
- Nurse Manager
- Sue Macfarlane - 021 246 1642
- Village Manager
- Merrin Gemmell - 09 5219015
- Enquiries for Village & Care
- reception@eastcliffe.co.nz - 09 5219015
Other services
Photos
Tap to view all photos
1/3
Map
Let us give you a hand,
If it’s time for a bit of help with day-to-day tasks, we can give you a hand. We are here to help support you and your family, make the transition.
Our friendly caring team are on hand 24/7. Families are a key part of our care space, and we love seeing you visit.
Your new room will be spacious, with your own en-suite bathroom. Bring along your favorite things to put your stamp on it. Many of our rooms have been completely upgraded, with a neutral décor to work with anything you bring to make the space home.
If you fancy joining in with activities, we do bus outings, movies in our lounge, celebrations (we can even do the catering for your own event), attend the physiotherapy class or music therapy. Or simply enjoy happy hour or get something to eat and a decent coffee with visitors from our café.
We pride ourselves in our food, with high quality ingredients, and a team of in house chefs, our menu is seasonal, our team can assist if you have different food requirements, and we have great meals for people that have difficulty eating. You can also grab a bite at the café or a treat from the tuck shop. Whanau are also invited to join in for meals.
If your needs change, we have a small private hospital on site our hospital deals with more complex medical conditions, or palliative care.
Rest Home Level Care: Requires an assessment of needs by a NASCA (Needs Assessment and Services Coordination), you may be eligible for a residential care subsidy talk to WINZ . Care rates are set by the local DHB and are consistent for all facilities in their area. We do charge premium room rates – as all our rooms have en-suites and are roomy 18sqm.
If it’s time for a bit of help with day-to-day tasks, we can give you a hand. We are here to help support you and your family, make the transition.
Our friendly caring team are on hand 24/7. Families are a key part of our care space, and we love seeing you visit.
Your new room will be spacious, with your own en-suite bathroom. Bring along your favorite things to put your stamp on it. Many of our rooms have been completely upgraded, with a neutral décor to work with anything you bring to make the space home.
If you fancy joining in with activities, we do bus outings, movies in our lounge, celebrations (we can even do the catering for your own event), attend the physiotherapy class or music therapy. Or simply enjoy happy hour or get something to eat and a decent coffee with visitors from our café.
We pride ourselves in our food, with high quality ingredients, and a team of in house chefs, our menu is seasonal, our team can assist if you have different food requirements, and we have great meals for people that have difficulty eating. You can also grab a bite at the café or a treat from the tuck shop. Whanau are also invited to join in for meals.
If your needs change, we have a small private hospital on site our hospital deals with more complex medical conditions, or palliative care.
Rest Home Level Care: Requires an assessment of needs by a NASCA (Needs Assessment and Services Coordination), you may be eligible for a residential care subsidy talk to WINZ . Care rates are set by the local DHB and are consistent for all facilities in their area. We do charge premium room rates – as all our rooms have en-suites and are roomy 18sqm.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 17 Jun 2020 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 7 |
| Vacancy | No |
| Premium Room, Own Bathroom, sorry no respite currently | |
| Impending vacancy | No - Premium Room |
| Short stay considered | No |
| Premium Accommodation Charges | Yes from $45.00/day up to $95.00/day as at 11 Jul 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 13 Jul 2025 |
|
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have registered nurses on site 24 hours per day, 7 days per week. Our registered nurses work alongside our Nurse Manager, Clinical Lead and caregivers. | |
| Healthcare Assistants/Caregivers | Yes | Our caregiver staff are supported to ensure that they will have time to spend with residents and deliver care. Our team is engaged in ongoing training and learning. | |
| Physiotherapist | Yes | Our contracted physiotherapist supports residents' well-being and provides individualised exercise and physical therapy programs. | |
| Occupational Therapist | Negotiable | ||
| Social Worker (on site) | Negotiable | ||
| Diversional Therapist | Yes | Our experienced diversional therapist offers a mix of individual and group activities, including outings, music therapy, entertainers, and happy hour. We believe in a whole-person approach to provide meaningful activities and value each individual's preferences. | |
| Activities Co-ordinator | Yes | Our activities team, is responsible for supporting and encouraging the residents to be engaged every day in meaningful activities | |
| Hairdresser | Yes | Our newly updated hair salon and long-time hairdresser provides all the hairdressing services you associate with a high-end salon.- Including complementary coffee or tea. | |
| Podiatrist | Yes | Quality foot care is important and we have a contract with a visiting podiatrist who will ensure that our resident's feet are well looked after. | |
| Dietitian | Yes | Our menus are carefully curated by our Executive Chef and then reviewed by our contracted dietitian. Our team will consult with them to assist any residents with special nutritional requirements. | |
| Kaumatua | Yes | We align with the values of Ngati Whatua Orakei, who owns Eastcliffe. | |
| Chaplain/Spiritual Advisor | Yes | We support residents in maintaining spiritual wellbeing. We hold a church service every Friday | |
| Other Personnel | Yes | With our newly renovated salon, residents can enjoy a massage and beautician including manicures and pedicures. | |
|
Updated: 18 Dec 2023 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Palliative Care (Contracted) | Yes | Our staff are trained in the provision of compassionate dignified end-of-life care. |
| End of Life/Palliative Care | Yes | |
| Wound Care | Yes | Registered nurses are trained and competent in wound care management, and participate in ongoing training. |
| Infection Control | Yes | Staff are trained in infection control. Our care management provides infection prevention and control advice to all staff. |
| Clinical Management | Yes | We have a very experienced full-time Clinical Lead and a Nurse Manager who provides support & supervision to the care team. |
|
Updated: 18 Dec 2023 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
|
Updated: 12 Sep 2022 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage you to make yourself at home, our care team management can advise on what to bring. |
| Single Rooms | Yes | Our rooms are for individual resident use. Each has its own ensuite. |
| Rooms suitable for a couple | No | We don't have couples rooms, but if available we are happy to try and accommodate rooms next to each other. |
| Connecting Rooms | No | We have no connecting rooms |
| Ensuite | Yes | each room has it's own private ensuite. |
| Alcohol Permitted | Yes | Residents can enjoy a tipple in their room, or at Happy Hour - where we also serve non alcoholic wine and beer. |
| Pets In Residence | Yes | Our team has pets that are happy to visit care residents - we also have pet therapy. And a couple of village cats. |
| Phone Access In Own Room | Yes | Each room has a phone access point. It is up to residents to arrange their own landline. |
| Wifi | Yes | Each room has a ont It is up to residents to arrange their own internet. |
| Resident can adjust heating in own room | Yes | Each room has a heat pump so residents can adjust the heating to suit. |
| Lounges/seating areas | Yes | With a newly upgraded dining, and social area on our second floor, there are lovely spaces to enjoy. There are multiple intimate seating areas throughout the village- including our café area where. |
| Cafe | Yes | We have an onsite cafe open to all, coffee, and home made pies and meals are available. |
| Gay / LGBT IQ Friendly | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Outings | Yes | Residents enjoy trips out in our van weekly. |
| Māori Kaupapa | Yes | We are owned by the Ngati Whatua Orakei. |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | Our team are trained to deal with confused residents, we do not have a dementia or memory loss centre. |
|
Updated: 18 Dec 2023 |
||
Special Features
| Large premium rooms with private en-suite. Stunning location in the heart of the Eastern Bays, we have a café on site and roof top garden deck for our care facility. |
|
Updated: 21 Mar 2023 |
Interests & Activities
| Activity programme, Aromatherapy, Art, BBQ, Big print books, Breakfast in bed, Canine friends, Chapel, Children, Church, Classical Music, Cooking, Electric beds, Entertainers, Entertainment, Exercises, Flower arranging, Gardening, Garden, Games, Jigsaw, Indoor Games, Music, Movies, Newspaper reading, Pianist |
|
Updated: 12 Sep 2022 |
Distances
| Location | Distance | Details |
|---|---|---|
| Shops | Close to Eastridge and Mission Bay | |
| Mall | Eastridge mall is just up the road. | |
| Parks | Right beside Bastion Point, and the Michael Savage memorial. Mission Bay is just down the hill. | |
| Library | St Heliers | |
|
Updated: 21 Mar 2023 |
||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.