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At a glance
Rest Home
217 Kupe Street
Auckland 1071
Postal Address
Same as above
View Phone Number
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Visit Website
Merrin Gemmell - 09 5219015
Ngāti Whātua Ōrākei
Care Manager
Lynnie Manuel - 09 5219015
Village Manager
Merrin Gemmell - 09 5219015
Enquiries for Village & Care
reception@eastcliffe.co.nz - 09 5219015
Other services
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Let us give you a hand,

If it’s time for a bit of help with day-to-day tasks, we can give you a hand. We are here to help support you and your family, make the transition.

Our friendly caring team are on hand 24/7. Families are a key part of our care space, and we love seeing you visit.

Your new room will be spacious, with your own en-suite bathroom. Bring along your favorite things to put your stamp on it. Many of our rooms have been completely upgraded, with a neutral décor to work with anything you bring to make the space home.

If you fancy joining in with activities, we do bus outings, movies in our lounge, celebrations (we can even do the catering for your own event), attend the physiotherapy class or music therapy. Or simply enjoy happy hour or get something to eat and a decent coffee with visitors from our café.

We pride ourselves in our food, with high quality ingredients, and a team of in house chefs, our menu is seasonal, our team can assist if you have different food requirements, and we have great meals for people that have difficulty eating. You can also grab a bite at the café or a treat from the tuck shop. Whanau are also invited to join in for meals.

If your needs change, we have a small private hospital on site our hospital deals with more complex medical conditions, or palliative care.

Rest Home Level Care: Requires an assessment of needs by a NASCA (Needs Assessment and Services Coordination), you may be eligible for a residential care subsidy talk to WINZ . Care rates are set by the local DHB and are consistent for all facilities in their area. We do charge premium room rates – as all our rooms have en-suites and are roomy 18sqm.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 17 Jun 2020
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 15
Vacancy Soon
Impending vacancy Yes
Short stay considered No
Premium Accommodation Charges Yes from $45.00/day up to $95.00/day as at 31 Jan 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 22 Feb 2024
Type Hours Per Week Status Details
Registered Nurse Yes We have registered nurses on site 24 hours per day, 7 days per week. Our registered nurses work alongside our Nurse Manager, Clinical Lead and caregivers.
Healthcare Assistants/Caregivers Yes Our caregiver staff are supported to ensure that they will have time to spend with residents and deliver care. Our team is engaged in ongoing training and learning.
Physiotherapist Yes Our contracted physiotherapist supports residents' well-being and provides individualised exercise and physical therapy programs.
Occupational Therapist Negotiable
Social Worker (on site) Negotiable
Diversional Therapist Yes Our experienced diversional therapist offers a mix of individual and group activities, including outings, music therapy, entertainers, and happy hour. We believe in a whole-person approach to provide meaningful activities and value each individual's preferences.
Activities Co-ordinator Yes Our activities team, is responsible for supporting and encouraging the residents to be engaged every day in meaningful activities
Hairdresser Yes Our newly updated hair salon and long-time hairdresser provides all the hairdressing services you associate with a high-end salon.- Including complementary coffee or tea.
Podiatrist Yes Quality foot care is important and we have a contract with a visiting podiatrist who will ensure that our resident's feet are well looked after.
Dietitian Yes Our menus are carefully curated by our Executive Chef and then reviewed by our contracted dietitian. Our team will consult with them to assist any residents with special nutritional requirements.
Kaumatua Yes We align with the values of Ngati Whatua Orakei, who owns Eastcliffe.
Chaplain/Spiritual Advisor Yes We support residents in maintaining spiritual wellbeing. We hold a church service every Friday
Other Personnel Yes With our newly renovated salon, residents can enjoy a massage and beautician including manicures and pedicures.
Updated: 18 Dec 2023
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Palliative Care (Contracted) Yes Our staff are trained in the provision of compassionate dignified end-of-life care.
End of Life/Palliative Care Yes
Wound Care Yes Registered nurses are trained and competent in wound care management, and participate in ongoing training.
Infection Control Yes Staff are trained in infection control. Our care management provides infection prevention and control advice to all staff.
Clinical Management Yes We have a very experienced full-time Clinical Lead and a Nurse Manager who provides support & supervision to the care team.
Updated: 18 Dec 2023
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Updated: 12 Sep 2022
Feature Status Details
May Bring Own Furniture Yes We encourage you to make yourself at home, our care team management can advise on what to bring.
Single Rooms Yes Our rooms are for individual resident use. Each has its own ensuite.
Rooms suitable for a couple No We don't have couples rooms, but if available we are happy to try and accommodate rooms next to each other.
Connecting Rooms No We have no connecting rooms
Ensuite Yes each room has it's own private ensuite.
Alcohol Permitted Yes Residents can enjoy a tipple in their room, or at Happy Hour - where we also serve non alcoholic wine and beer.
Pets In Residence Yes Our team has pets that are happy to visit care residents - we also have pet therapy. And a couple of village cats.
Phone Access In Own Room Yes Each room has a phone access point. It is up to residents to arrange their own landline.
Wifi Yes Each room has a ont It is up to residents to arrange their own internet.
Resident can adjust heating in own room Yes Each room has a heat pump so residents can adjust the heating to suit.
Lounges/seating areas Yes With a newly upgraded dining, and social area on our second floor, there are lovely spaces to enjoy. There are multiple intimate seating areas throughout the village- including our café area where.
Cafe Yes We have an onsite cafe open to all, coffee, and home made pies and meals are available.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Outings Yes Residents enjoy trips out in our van weekly.
Māori Kaupapa Yes We are owned by the Ngati Whatua Orakei.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes Our team are trained to deal with confused residents, we do not have a dementia or memory loss centre.
Updated: 18 Dec 2023
Special Features
Special Features
Large premium rooms with private en-suite. Stunning location in the heart of the Eastern Bays, we have a café on site and roof top garden deck for our care facility.
Updated: 21 Mar 2023
Interests & Activities
Interests & Activities
Activity programme, Aromatherapy, Art, BBQ, Big print books, Breakfast in bed, Canine friends, Chapel, Children, Church, Classical Music, Cooking, Electric beds, Entertainers, Entertainment, Exercises, Flower arranging, Gardening, Garden, Games, Jigsaw, Indoor Games, Music, Movies, Newspaper reading, Pianist
Updated: 12 Sep 2022
Location Distance Details
Shops Close to Eastridge and Mission Bay
Mall Eastridge mall is just up the road.
Parks Right beside Bastion Point, and the Michael Savage memorial. Mission Bay is just down the hill.
Library St Heliers
Updated: 21 Mar 2023

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.