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Crestwood - Metlifecare Care Home

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Crestwood - Metlifecare Care Home
Rest Home
38 Golf Road
New Lynn, West Auckland
Auckland 0600
Postal Address
Same as above
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Briene Membrere - 09 826 2000
Metlifecare - 0800 909 303
Other services
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Care at Metlifecare is deeply personal and always personalised.

Our Aged Residential Care supports every resident to live a fulfilling life in a safe and welcoming setting that feels like home.

We take time to get to know you, so we can better support and care for you. We’ll develop a personalised care plan with you – to understand your preferences and help you to continue doing the things you love.

Your friends and family will always be welcome to spend time with you, and they can join in for meals and celebrations as well as pop in for a cup of tea and chat.

The need for care can be unpredictable, making it hard to guarantee that a care place will be available at times. Although we can’t always control availability, we encourage you to get in touch - we are here to help. People come first, always. That’s our Care Promise.

Explore how our Aged Residential Care can support you: https://www.metlifecare.co.nz/aged-care


Welcome to a world of wonderful support.

When you need full time care, all you really want to know is that you are in the best of hands. You can now find this personal, professional support at CRESTWOOD. Nestled amongst six hectares of glorious gardens in New Lynn, this established village offers a quality care home. We have 41 dual use beds.

The best care is the care that is personalised.

We believe that each resident deserves to be treated with dignity and respect. For our residents, CRESTWOOD is their home, to us this means providing tailored services and care requirements that each person may need, delivered with kindness and compassion. As well as consulting with our residents on all aspects of village life.

We pride ourselves on the quality of our staff because they make a big difference to our residents.

To ensure residents remain at the centre of what we do we embrace a philosophy of resident-directed care which is a part of our daily lives in the village. Here are just some examples:

* Removing showering schedules and letting residents decide when they would like to shower.
* Offering a range of spontaneous unscheduled events to have fun and engage in meaningful activities that provide variety and build social bonds.
* For our residents the village is their home and we are very respectful of that fact.
* We welcome pets, so when you visit us meet our dogs, cats and birds.
* Inviting the community into Crestwood keeps the environment vibrant and relevant.

These initiatives are incredibly rewarding for the residents and staff alike and further enhances the feeling of community and family that Crestwood is known for.

To know about our care pricing , please visit our website.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 25 Sep 2013
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 14
Vacancy No
We support RESIDENT-DIRECTED CARE and work with our residents to make Crestwood the best home possible.
Impending vacancy No - 1
Short stay considered Yes
Premium Accommodation Charges Yes from $10.56/day up to $27.00/day as at 01 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 29 May 2024
"I don’t know how other villages operate but I spread the word about Crestwood as an excellent example of the how every aspect of the life of an elderly person can be accommodated.

I hope Crestwood gets recognised for their excellence and by that I mean to a large extent, the staff – from food catering, carers, nursing, gardeners. So frequently they go above and beyond what is asked, their job descriptions being well exceeded with the level of care and giving displayed."

Testimonial from Daughter of Crestwood resident
Updated: 15 Apr 2016
Type Hours Per Week Status Details
Registered Nurse Yes
Enrolled Nurse Yes
Physiotherapist Yes Advanced Rehab visit twice a week
Occupational Therapist Yes
Activities Co-ordinator Yes We have an experienced Activities Co Ordinator who schedules the ActivitiesProgramme for the Residents. We run sessions seven days of the week.
Hairdresser Yes
Podiatrist Yes A podiatrist holds a clinic here at Crestwood once a month
Dietitian Negotiable Access to a Dietician
Accredited Visitors Negotiable
Kaumatua Negotiable
Chaplain/Spiritual Advisor Negotiable We have a Church Service held here at Crestwood each Sunday morning
Other Personnel Yes
Updated: 15 Jan 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Our staff are trained in the management of Oxygen
Wound Care Yes Our Staff are trained in the Management of Wound Care and we also have access to Wound Care Specialist from the Waitemata Distict Health Board
Diabetic Care Yes Our staff are trained in the Management of Diabetes
Continence Advice Yes
Stomal Therapy Yes
Infection Control Yes We have an Infection Control Advisor and Infection Control Committee on site
Psychiatric Care Yes
Clinical Management Yes Our Nurse Manager is a Registered Nurse
Updated: 25 Sep 2013
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Carer Support Yes
Subsidised Yes
Private Paying Yes
Updated: 25 Sep 2013
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes All Residents have Single rooms
Ensuite Yes
Alcohol Permitted Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes
Outings Yes We have fortnightly Bus Trips
Māori Kaupapa Yes
Residents Committee Yes Resident Meetings are held each month
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes We are located between New Lynn, Green Bay and Titirangi and have 13 acres of Retirement Village with extensive gardens around the Care Facility
Smoking Permitted Yes Residents who are smokers have an allocated area outside
Updated: 15 Jan 2016
Special Features
Special Features
Spending quality time with family and friends, sharing stories, laughing together, these are some of the life experiences we truly cherish. However, when you live by yourself in the family home, it is easy to miss out on all these wonderful things.

At Crestwood we also offer serviced apartments where you or your loved one can live in a modern, self contained apartment but have delicious daily meals, weekly cleaning and laundry taken care of. We will also work with you to create a tailored support service package if necessary. To find out more call Helena Pearson on 09 826 2018.
Updated: 10 Dec 2014
Interests & Activities
Interests & Activities
Activity programme, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Canine friends, Church, Concerts, Cooking, Craft, Digital camera, Electric beds, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Happy Hour,, Indoor Games, Jigsaw, Library, Movies, Music, Newspaper reading, Pastoral care, Quizzes, Reading, Shopping,

We encouage Family participation and hold Family Functions throughout the Year.
Updated: 25 Sep 2013
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Malayalam Yes
Niuean Yes
Russian Yes
Samoan Yes
Sri Lankan Yes
Thai Yes
Tongan Yes
Updated: 15 Jan 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Inter denominational Yes
Roman Catholic Yes Visit the Carehome weekly
(Other comments) Yes A Church Sevice is held in the Community Centre at Crestwood each Sunday Morning for Village and Resthome Residents
Updated: 15 Jan 2016
Location Distance Details
Public Transport Bus to New Lynn at Astley Avenue which is just across the Golf Road entrance to the village.
Shops Green Bay and Blockhouse Bay shops within 2kms.
Mall New Lynn Mall 2kms.
Parks Craig Avon Park 1.5km.
Library New Lynn library or Crestwood village has its own library.
Updated: 25 Sep 2013
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 22 Sep 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.