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Bupa Mary Shapley Care Home

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At a glance
Bupa Mary Shapley Care Home
Rest Home
4 Spence Lane
Whakatane 3120
Postal Address
4 Spence Lane
Whakatane 3120
Bay of Plenty
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Robyn Filipo - 07 308 8980
Bupa Care Services - 0800 60 80 99
Finance Administrator
Janine Cornes - (07) 308 8980
Other services
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At Mary Shapley we will do our very best to make you feel at home. Our wonderful, kind staff focuses on what makes your day the best it can be. That’s why we say, ”there’s only one way to care – your way.”

We bring together high quality nursing and genuine care, making sure you choose how you want to fill your days, and we’ll always make your visitors feel welcome, any time. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.

We are located in central Whakatane across the road from the public hospital. Our residents can enjoy being outdoors, enjoying the sun and friendship of other residents, in several garden areas around our home.

We can also guide and support you through the process of coming to live at Mary Shapley, if you wish.

We would be delighted to have the opportunity to talk with you about our care. Please phone Louise Whiting, our Care Home Manager on (07) 308 8980.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 28 Oct 2021
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 42
Vacancy Yes
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $10.00/day up to $21.00/day as at 14 Sep 2023
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 1 Mar 2024
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Social Worker (on site) Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our Activities Assistant is on site 52.5 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits twice a week, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits on first week of the month.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Our Chaplain provides pastoral care, visits once a week and is on call as required. Inter-denominational Church Service ~ Thursday afternoon 3:45pm.
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call.
Updated: 28 Oct 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Palliative Care (Contracted) Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Spinal Injuries Care Yes Your special needs can be discussed prior to admission.
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care No We will provide referrals to other services as required.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our manager is a registered nurse.
Other Specialties Yes Available as required.
Updated: 28 Oct 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 28 Oct 2021
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes
Ensuite Yes 25 Rest Home bedrooms with ensuites.
Alcohol Permitted Yes
Pets In Residence Yes One georgeous over loved bird called BUBBLE!
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Wifi Yes
Resident can adjust heating in own room Yes We have under-floor heating that is adjusted in each section of the building.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Various seating areas including small lounges which are available if you wish a quiet place to sit with your family.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whānau Room Yes We have areas available where residents and their families can spend quiet time together.
Māori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smoking Permitted Yes We have a designated smoking area.
Updated: 28 Oct 2021
Special Features
Special Features
Mary Shapley Rest Home and Hospital has a strong family spirit and a reputation for providing wholehearted care.

Our recently refurbished rest home and hospital is warm and comfortable and we enjoy wonderful support and involvement from the local community. Mary Shapley Village, with its independent units and serviced apartments, completes the close-knit community.

Mary Shapley is centrally located within easy walking distance of Kopeopeo shopping centre and is located across the road from Whakatane Public Hospital.

Our wonderful staff are dedicated to providing wholehearted care and continually go beyond what is basic requirement to truly understand individual needs. Our care comes from the heart as well as the head. We treat our residents with respect and compassion.

We have an extensive activities programme including regular outings, entertainment, concerts, exercise therapy, visiting library service, newspaper readings, music and sing-alongs, housie, quizzes and happy hours. An interdenomination church service is held weekly.

Enjoy the Whakatane lifestyle with us.
Updated: 1 Feb 2024
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 28 Oct 2021
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Staffing qualifications and details Kauri Coast meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements. Tea 5:30pm Supper 7:30pm
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Updated: 28 Oct 2021
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Filipino Yes
Interpreter Yes Relatives and their families who are not able to communicate effectively in the English language and whose mother tongue is not English will be offered access to appropriate Interpreter Services.
Māori - Te Reo Yes
Other Information Yes If you have any special needs/practices/preferences relating to your ethnic background, please let us know so that we can ensure these are met empathetically and with consideration. We have a Maori Health Plan in place and this is kept updated.
Updated: 28 Oct 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
(Other comments) Yes We are an inter-denominational facility and ensure all residents have access to spiritual and pastoral care of their own choice. This is so residents unique and individual needs are met.
Updated: 28 Oct 2021
Location Distance Details
Public Transport 0.00 Km
Shops 0.30 Km Kopeo Shopping Centre is in close vicinity and within walking distance.
Mall 3.00 Km Whakatane Town Centre
Parks 0.00 Km
Library 0.01 Km There is a range of library books in our on site library and a library service is available fortnightly.
Updated: 28 Oct 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 28 Oct 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.