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Brittany House Residential Care - Rest Home

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At a glance
Brittany House Residential Care
Rest Home
Brittany House
221 Wolseley Street
Hastings 4122
Postal Address
Same as above
Hawke's Bay
View Phone Number
View Email Address
Visit Website
Susan McDade - (06) 878 5606
TerraNova Homes & Care Ltd - 0800 00 55 11
Other services
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors as usual (but not if you're unwell or recently returned from overseas)
Home is not a place, it’s a feeling

You’ll experience that feeling as soon as you walk through the doors of our historic home. It’s a feeling we take pride in at Brittany House, the feeling that you’re in the right home, a feeling that comes with care, people and soul.

- a home with a soul, with character
- offering the right care, at the right time
- with people who feel like family

Don’t take our word for it, here are comments we have received recently regarding our care:

“It was obvious Mum and her holistic needs were at the centre of Brittany House’s care”
“Thank you for your care, your honesty, your respect and your generosity to our Mum and our whole family from the
moment we met”

Brittany House is a boutique 62 bed residential home in Hastings on an impressive 1.3 hectares of grounds offering:
- respite, rest home, hospital and palliative care
- flexible accommodation options including single, couple and companion rooms
- excellent resident-focused care provided by a dedicated clinical team
- a wide variety of services, activities, and indoor and outdoor spaces to help you create new routines and traditions
- AND we’re a family that looks out for each other and looks out for you

Our bed rooms are all of an especially large size, and provide plenty of living space for added comfort. The large size of our rooms is unusual in Residential Care homes, and is just another great feature you’ll enjoy at Brittany House.

Come visit and feel the difference of our home at Brittany House, we’d love to understand your needs and show you around our home.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 14 Mar 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 41
Vacancy No
Premium charges apply
Impending vacancy No
Premium Room Charges Some Rooms from $11.00/day up to $33.50 -$45.00/day as at 10 Nov 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 11 Aug 2022
I have lived here for four years and enjoy every day. After all we are a family home – look after one another – if that is not love, what is? Here at Brittany House there are people coming here for the first time from other homes, but it's not long after moving in before friendships start up very quickly."
- James
Updated: 31 May 2021
Type Hours Per Week Status Details
Registered Nurse Yes We have a highly capable team of RN's staffing Brittany House 24/7/365. The clinical team is led by Jacinda, our Clinical Manager, who is backed up by Lorraine (Clinical Coordinator).
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Our well trained Healthcare Assistants are kind and caring treating our residents as family.
Physiotherapist Yes We have a large well appointed Physiotherapy room. We have a Physiotherapist who completes the assessment and planning with individual residents.
Occupational Therapist Negotiable
Activities Co-ordinator Yes Rose works with all the residents and is based out of the centre for our social activities, The Hub.
Hairdresser Yes We have a group of hairdressers who visit and base themselves in our amazing new Salon. Many residents see treatments as a highlight of their week.
Podiatrist Yes As required, typically through monthly visits on-site.
Dietitian Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes We are visited weekly and can provide comfort and support for people of all faiths and beliefs.
Updated: 31 May 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes Our team work closely with the local hospice.
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes Modern products and knowledge allow us to achieve great outcomes for residents who need assistance. In turn we are supported by expert continence advisors who regularly visit us.
Stomal Therapy Yes
Tracheotomy Care Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes
Other Specialties Yes
Updated: 21 Jan 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Our respite and short stay residents can expect to enjoy the same great service we are known to provide for our long term residents. Come in, put your feet up, and enjoy being part of our family. We cannot pre book respite care but will endeavor to help when rooms are available.
Carer Support Yes
Other Short Stay Programme Yes We have really vibrant day-care programme - and often find this service provide a transitional period for some clients as they build their confidence and trust in the new environment.
High Care Needs Yes
Subsidised Yes Contracted services available.
Private Paying Yes
Updated: 17 Sep 2020
Feature Status Details
May Bring Own Furniture Yes We would love you to personalise YOUR room at Brittany House. Most residents bring a few cherished items and many pictures to help tell us the story of their life.
Single Rooms Yes Yes, with a range of features but consistently large and delightful rooms.
Shared Rooms Yes We have a limited number of these rooms - some residents love the company and activity that this style of accommodation can provide.
Rooms suitable for a couple Yes We have a limited number of these rooms but they are always popular.
Ensuite Yes All of our dedicated Rest home rooms have ensuites as do many of the others. There will be a small premium charge for these superior rooms.
Alcohol Permitted Yes Though as with everything in a residential community, we recommend moderation and respect for others.
Pets In Residence Yes We love having regular visits from a menagerie of pets from within the community.
Negotiate To Bring Own Pet No but do talk with us if this is particularly important to you and we will see how we can help.
Phone Access In Own Room Yes This can be arranged - though most residents find it more convenient to organise a personal mobile phone.
Wifi Yes We are installing a great new Wifi system across the facility as we speak.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have so many areas - we don't know where to start but they range from areas that can hold a party to those equally important 'quiet spots'.
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes Our Activities Programme ensures that our residents get on outings frequently - and that those trips are to the places they want to get (be it the beach or the local café with the best cake!)
Whanau Room No Available upon request
Maori Kaupapa Yes
Residents Committee Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes Strictly speaking we are NOT rural but our 1.3ha of grounds backing on to the playing fields of St John's College certainly make it feel like that :)
Smoking Permitted Yes In designated outside areas.
Updated: 21 Jan 2020
Special Features
Special Features
Our 'Spanish mission' style building was constructed in a time that was less concerned with efficiency and economy hence we find ourselves blessed with a range of unusually large areas. Recently we have commissioned some amazing new activity zones that help make Brittany House truly special and we think you will genuinely be surprised and like:
* The permanent Indoor Bowling Green
* And the dedicated Events Cinema
* Or perhaps you prefer to enjoy a coffee or juice at The Confessional Café ! (which is a great example of finding a new purpose for an older icon).
Updated: 21 Jan 2020
Interests & Activities
Interests & Activities
In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contributions.

Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy.

Activities programs are daily events staff facilitate with residents based on their preferences. Upon admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program.

Our unique activities program is run on a daily basis, and planned a week in advance. This means our residents and families can see what activities we are planning, and even make special requests.

Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can.

Please ask your local Manager about how we can accommodate you preferences in our activities programs.
Updated: 14 Mar 2017
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not We closely follow the industries policies and practises in our business and strive to be 'fair and reasonable'. Because everyone's needs are different, please enquire with our Facility Manager (Mrs Nicky Davies) for the specific details for your arrangements.
Staffing qualifications and details Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care.
Details about meals When we say "home cooked", we mean it! All meals are designed by professional chefs, and reviewed by a leading dietician. We can and do cater to all diets.
Associated Complexes Brittany House Residential Care is part of the TerraNova Group - who have owned and operated aged-care facilities for over 20 years.
Updated: 21 Jan 2020
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Dutch Yes
English Yes
Filipino Yes
Hindi Yes
Interpreter Yes Available on request
Maori - Te Reo Yes
Updated: 21 Jan 2020
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Non denominational Yes All faiths are welcome
(Other comments) Yes The building at Brittany House had a proud heritage as a catholic care facility. However it was bough by TerraNova in 2004 and has not had any religious affiliation since then - though we all love the 'grace and aroha' that its past adds to the facility today.
Updated: 21 Jan 2020
Location Distance Details
Public Transport 2.00 Km In the centre of Hastings. We also have a mobility scooter able to be booked and used by arrangement. For urgent transport, Brittany House have its own van and car.
Shops 0.20 Km A full range of food & Beveridge and convenience shops are nearby
Mall 2.00 Km Hastings City Mall
Parks 0.50 Km To the fabulous Splash Planet water park and surrounding parklands of Windsor Park itself.
Library 2.00 Km To Hastings War Memorial Library
Updated: 21 Jan 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 14 Mar 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.