Jump to Content

Benhaven Rest Home

Send me an
Information Pack
At a glance
Benhaven Rest Home
Rest Home
29 Golders Road
Upper Hutt
Upper Hutt 5018
Postal Address
29 Golders Road
Upper Hutt 5018
Hutt Valley
View Phone Number
View Fax Number
View Mobile Number
View Email Address
Gaylene Rielly - 0274677112
Benhaven Care Ltd - 0212627832
Other services
gallery image 1
Tap to view all photos 1/4

We have disabled our ‘feedback’ feature. We apologise for any inconvenience. Find out more here: I want to read reviews of rest homes

Visitors as usual (but not if you're unwell or recently returned from overseas)
“Love and a Safe environment”


Unlike the larger facilities our home is small and provides a friendly, safe and supportive environment with a warm homely atmosphere.

We pride ourselves on our service, which ensures that each resident is cared for by carers who have the time to get to know them and their needs.

Families quickly become part of the Benhaven community and are welcome at all times.

"Benhaven’s very personal and homely atmosphere, the wonderful food and warm welcome to us all, provided the next best thing to having Mum at home. But most of all we were truly blessed by the genuine love and care shown to Mum, in the way the staff supported the whole family in this journey by sharing in our sorrow and our laughter."
extract from family testimonial....

Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 31 Jan 2023
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 21
Vacancy No
Impending vacancy No - X1 bed in a shared room.
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 24 May 2024
We have testimonials from families of former residents available upon application. The following is an extract from a testimonial:-

"We were offered placement for Mum at Benhaven Rest Home.
We expected that the care provided at Benhaven would be kind and competent.
What we didn’t expect, but were delighted to discover, was that Benhaven staff were genuinely interested in all aspects of Mum’s care, were very loving to her, and very supportive of the whole family."
Updated: 31 Jan 2023
Type Hours Per Week Status Details
Registered Nurse 40 Yes Trained in management, Clinical care, and cultural diversity.
Healthcare Assistants/Caregivers Yes All care staff certified, or working towards certification.
Physiotherapist Yes Through DHB referrals. Families welcome to use their own Physio, at their expense.
Occupational Therapist Yes Through DHB referrals. Families welcome to use their own Occupational Therapist, at their expense.
Activities Co-ordinator Yes We have two Activity Officers who work towards fun, participation and enjoyment, ensuring all residents requirements are catered for.
Hairdresser Yes Visits every 6 weeks.
Podiatrist Yes Visits every 6 weeks.
Dietitian Yes Menus reviewed annually by recognised Nutritionist.
Accredited Visitors Yes Well known and very popular music entertainer visits weekly. Facility GP see's all residents at the facility at lest every 3 months. Available for clinic visits as required.
Kaumatua Yes Visits occasionally and upon request.
Chaplain/Spiritual Advisor Yes Visits weekly.
Other Personnel Yes Benhaven are proud to support students working towards their certificate in Health and Disability. We also have volunteers that enjoy spending time with our residents and pampering them.
Updated: 31 Jan 2023
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Under GP permission and guidance.
Gastronomy/Nasogastric Management Yes Under GP permission and guidance.
Palliative Care (Contracted) Yes Alongside whanau, GP and Hospice team.
End of Life/Palliative Care Yes RN certified as a Link Nurse, trained by Hospice.
Wound Care Yes
Diabetic Care Yes Registered Nurse trained in Diabetes care.
Continence Advice Yes
Stomal Therapy Yes Referral can be made to HVDHB.
Stroke Rehabilitation Yes
ACC Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Community Health Yes
Clinical Management Yes Registered Nurse.
Other Specialties Yes RN has been trained in Respiratory, Diabetes Cardiac and Palliative care.
Updated: 31 Jan 2023
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Upon bed availability.
Carer Support Yes Upon bed availability.
Other Short Stay Programme Yes Day stays available upon number of spaces and care needs required.
High Care Needs Yes Alongside other multi disciplinary services.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Upon availability.
Updated: 31 Jan 2023
Feature Status Details
May Bring Own Furniture Yes Rooms are cosy, Bed, bedside table and dresser available but your own furniture can be put in if preferred. Pictures on walls are welcomed. TV and phone can also be put in the room at own cost.
Single Rooms Yes
Shared Rooms Yes
Rooms suitable for a couple Yes Any one of our double rooms can be suitable for a couple, upon availability.
Ensuite Yes Some rooms have toilet and hand basin facilities.
Alcohol Permitted Yes Under strict supervision, and stored away in locked cupboard.
Negotiate To Bring Own Pet Yes Conditional
Phone Access In Own Room Yes
Wifi Yes Wifi is available but unfortunately, reception is not very good.
Resident can adjust heating in own room No Full central heating.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes 2 lounge areas
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes In partnership with Te Omanga Hospice.
Palliative Care Contract Yes
Day Programme for day stay clients Yes We can offer day care from 0800-1730. We may also be able to pick up and drop off.
Outings Yes We have our own vehicle called the "Benhaven Express". We try to go for outings at least weekly, depending on the weather.
Whānau Room Yes This can be made available with prior notice.
Māori Kaupapa Yes Manager is proud of her Ngati Porou Heritage and knowledge of Tikanga Maori.
Residents Committee Yes
Family Committee Yes Work in progress.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Designated outdoor area for this.
Semi-Secure Yes Semi security gate, sign posted.
Updated: 31 Jan 2023
Special Features
Special Features
We are small, very personal and not in the least institutional.
We have great staff, and offer excellent care. Our current residents have been with us for an average of 3.93 years each.

We cater for those who have special needs and are sought out specifically, by DHB staff both in Hutt Valley and Capital Coast due to our reputation in working with:
• Challenging behaviours.
• Intellectual disabilities.
• Physical disabilities.
• Behavioural problems.
• Mental Health/dual diagnoses problems.

Other aspects of our facility include:
• We have regular activities and entertainment.
• We are an “open” facility but can, and do cater for those with some level of dementia or wandering.
• We cater for people in wheelchairs, as long as they can transfer (able to stand and move short distances)
• We are certified by the Ministry of Health to provide care for the elderly and for those under 65 who suffer from Physical or Intellectual disabilities.
Updated: 29 Jan 2018
Interests & Activities
Interests & Activities
We arrange a wide variety of activities for our residents. These can be in house or part of a planned outing by Rest Home or one of its support groups.

We try to provide everyone with what they want.

The following are available and have been utilised by residents in the past.
BBQ, Big print books, Blind Foundation talking books, Board games, Bowls, Breakfast in bed, Care and Craft, , Concerts, Digital camera, Email, Entertainers, Entertainment, Exercises, Fax, Garden, Gardening, Hydrotherapy, Interdenominational services, Internet, Massage, Meal choices, Movies, Music, Newspaper reading, Outings, Parties, Petanque, RSA, Rotary, Service women (Soroptimists), Sing-a-longs, Sky TV, Videos, Visitors (always welcome)
Updated: 25 Jul 2016
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Specialist care such as Dental, Optometrist, etc. Any specialist care will be arranged if needed at resident or family cost.
Staffing qualifications and details Our owner is the administrator of the home and is available most times to address concerns of residents or their families or to just be there to listen. We have a Nurse Manager who is responsible for the medical/clinical operation of the facility, oversees experienced Care staff in their role to deliver optimum care to our residents. Some of these Caregivers have been at Benhaven for 13 plus years and are valued members of the team. We have a mix of male, female and several nationalities to cover a wide mix of needs and culture to the team.
Details about meals We have the most wonderful cooks who provides meals that are attractive and good for you. We work on a three week menu that changes daily. Benhaven meals are a talked about specialty!
Updated: 29 Jan 2018
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
English Yes
Fijian Indian Yes
Mandarin Yes
Māori - Te Reo Yes
Updated: 25 Jul 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Christian Yes
Inter denominational Yes
Roman Catholic Yes
Updated: 12 Dec 2017
Location Distance Details
Public Transport 0.50 Km on Fergusson Drive
Shops 2.00 Km Upper Hutt City
Mall 2.00 Km Logan Plaza
Parks 2.00 Km Maidstone Park
Library 2.00 Km Upper Hutt Library
Updated: 25 Jul 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.