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Radius St Helenas

At a glance
Name
Radius St Helenas
Category
Respite / short term care
Address
392 Barbadoes Street
Christchurch Central
Christchurch 8013
Region
Canterbury
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Ana Bastias - 03 365 6700
Owner
Radius Care Limited - 03 365 6700
Other services
Media
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Radius St Helenas is centrally located in the Christchurch City area right on the edge of the CBD and is close to the main Christchurch arterial routes.

The entire St Helenas facility is easily accessible, parking on site, handicap parking available. All of the rooms having their own full ensuites attached for the privacy and independence of our residents. St Helenas is undergoing a room refurbishment stage and currently have fully refurbished rooms available for your inspection.

At Radius St Helenas we pride ourselves on our excellence of care and we are dedicated to maintain the wellbeing and independence of our residents. We encourage residents to bring their favourite possessions to help personalise their room, so they remain as much as possible with familiar surroundings. All of our rooms are a good size and have full ensuites attached.

Family and friends are always welcome to visit at any time and we encourage them to participate in our activities programme.
For residents' comfort and relaxation there are two privates centrally situated courtyards with gardens and a BBQ area. Around the facility we have beautiful colorful flowers for them to admire as they walk on the pathway surrounding the facility.

All our staff receive ongoing education in elder care. We have 24/7 Nurses coverage, and our experienced team of Caregivers are professional and compassionate.

We currently have rooms available for either Rest Home or Hospital Care.
Our Services Offering Respite / Short Stay
Level of Care Vacancy Care Suites Vacancy
Rest Home Yes View Details
Hospital Yes View Details

Updated: 14 Jun 2024

Testimonials
Testimonials
Dear Mr Cree,

Recently our mother passed away at one of your facilities, St Helena's, in Christchurch. We feel it is important that we share some of our experiences of that time with you.

For some years Mum had suffered from dementia and had been in a secure rest home. As her dementia increased so did her aggression and unrest and eventually she needed a higher level of care. Unfortunately at that time such placements were hard to come by in Christchurch and we had no choice in the facility she was sent to.

From the outset we were very unhappy with her care and almost immediately her physical health took a downturn. We sought a new placement for her and were waiting for St Winifred's to open their new wing when she became very unwell. We knew Mum had reached her final days but we still felt that she was not getting the care she deserved and that we wanted for her.

We sought help from the manager at St Helena's and she was able to assist us in facilitating an urgent reassessment of Mum and her admission to St Helena's.

Mum was in pain and we were very stressed when she was admitted to St Helena's. Within a few short hours her pain and stress had been much relieved. The following day we all enjoyed some quality time with Mum who for a brief time was alert and lucid.

During the next few days and nights Mum and indeed our whole family received outstanding care and attention. It was impressive to watch the quite professional, but loving way our mother was cared for at all times.

We were greeted with good humour and smiles at any time of the day or night. There was always a ready offer of food or cups of tea or coffee and we were never made to feel we were in the way.

Most of all we were able to enjoy the priceless gift of a quiet few days with Mum and know she was no longer in pain. We are all so grateful for the incomparable care offered to us at this time. In the circumstances Thank You seems so inadequate.

In the last few years we have experienced the good, the bad and the ugly of aged care. The team at St Helena's offer the exceptional.

Please convey our heartfelt gratitude to them.

Yours sincerely

Updated: 6 Mar 2024

Service Description
Service Description
We accept all length of respite Care as short as 1 week and as long as required.
We often care for residents who stay with us for a week or two while their partner or family take a break.
Other Short Stay Programme: ACC. Post Operative Care. End of Life Care.
High Care Needs: Yes
Subsidised: Yes
Private Paying: Yes. We can provide accommodation on a private paying option as required.
Booking can be made in advance: Yes. We can book weeks in advance or the day before, we will cater to your requirements to the best of our ability.

Updated: 6 Mar 2024

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please see the manager.
Staffing qualifications and details The staff at Radius St Helenas are caring and gentle people; all are trained in providing services to the elderly. There is a Registered Nurse on duty 24 hours per day. Our clinical manager is an experienced registered nurse. Our staff bring many years of health care experience to the rest home. The majority of our caregiving staff have completed the Aged Care Education Programme and a number of staff are working towards the National Certificate in Support of the Elder Person. Our other employees, housekeepers, laundry, activities and kitchen staff, all receive regular education and training so that they can provide the best services possible.
Details about meals Meals are an important part of life at Radius St Helenas. Our meals are provided by Cibus Catering. Our kitchen staff take pride in presenting tasty and attractive meals to our residents. All special therapeutic and cultural dietary needs are acknowledged and honoured. Morning and afternoon tea times are served daily. A four-week seasonal menu cycle is prepared by a dietitian.
Visitor information We encourage families to come and visit their loved ones. Life can get busy sometimes. But if after work you have a few minutes you are welcome to visit anytime.
Internet access Wi Fi is free and unlimited for residents and guests. Ask the receptionist to get access to it.
Transport We owe a Van wheelchair accessible for outings.
Associated Complexes Radius Care is a New Zealand owned and operated company that specialises in delivering the very best levels of Rest Home and Private Hospital care for our elderly population and our young disabled who require special care.

Updated: 6 Mar 2024

Features
Features
Feature Status Details
May Bring Own Furniture Yes We encourage our residents to personalise their rooms with their own belongings.
Single Rooms Yes All of our rooms are fully en suited. A 19" TV is available on request.
Ensuite Yes All of are rooms are fully en suited with their own shower, toilet and handbasin.
Alcohol Permitted Yes With supervision only. Happy hour weekly.
Pets In Residence Yes We have 2 cats by the names of Inky and Ginger. Inky is jet black and Ginger is a tabby. They are very good friends and enjoy snoozing in the Avenue lounge or wherever the sun is!
Negotiate To Bring Own Pet Yes By pre-admission agreement only
Phone Access In Own Room Yes Our facility cordless phones can be used in our resident's room. We could provide a phone at request with big numbers at $35 monthly. You can bring your own number. Unlimited calls national and Internationals.
Wifi Yes We have free unlimited wi-fi for our residents and their families.
Resident can adjust heating in own room Yes Each room has its own wall heater which can be adjusted to your own comfort. There is a heater inside the bathroom to keep it warm when in the toilet or having a shower.
Cater for under 65 yrs with Disability Yes We have residents at our facility who are under 65 years of age but require care due to a disability or Chronic Health conditions.
Lounges/seating areas Yes Adjoining the dining room, we have a main lounge where most of our residents congregate for entertainment, activities and fellowship. If you want a quieter area, there is a smaller lounge. with a Smart Tv, comfortable chairs, books and board games.
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes Our experienced team accommodate Palliative Care and End of Life residents. We are proud of providing families and residents excellent care helping them to get through those last days of life.
Palliative Care Contract Yes
Day Programme for day stay clients Yes We are more than happy to accommodate day care residents while family members enjoy a much needed break or are at work.
Outings Yes We plan resident's outings every week. They are done by our Activities Coordinator Maxine.
Whānau Room Yes In our smaller lounge there is a small kitchenette where you can make a cuppa and enjoy some quality time with your family.
Residents Committee No We do not have a residents committee, but every 2 months we have a resident meeting to discuss any concerns you may have or changes you'd like to see implemented.
Newsletter Yes Our Newsletter runs every 2 months. We do Have as well a platform called EDUCA where we update families with pictures from the latest activities and what's on in our facility.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting No We are one of only 2 facilities located within the main 4 avenues.
Smokers Room No There is an outside courtyard with a Gazebo within the facility where the smokers can go. There is a footpath with benches surrounding the facility that can be used as a smoking station too. Smoking is not allowed inside.
Smoking Permitted Yes In designated smoking areas.
Semi-Secure Yes We have CCTV cameras for our outside areas that provide security to our residents, families and our staff.

Updated: 6 Mar 2024

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We accept all length of respite Care as short as 1 week and as long as required.
Carer Support Yes We often care for residents who stay with us for a week or two while their partner or family take a break.
High Care Needs Yes
Subsidised Yes
Private Paying Yes We can provide accommodation on a private paying option as required
Booking can be made in advance Yes We can book weeks in advance or the day before, we will cater to your requirements to the best of our ability

Updated: 19 Oct 2023

Languages Spoken
Languages Spoken
Language Status Details
Croatian Yes Staff member
English Yes
Fijian Yes
Fijian Indian Yes Staff member
Filipino Yes Staff member
Interpreter Yes Available as required
Malayalam Yes
Punjabi Yes
Samoan Yes Staff Member
Serbo-Croatian Yes Staff Member
Spanish Yes Staff Member
Tagalog Yes

Updated: 19 Oct 2023