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Millvale House Miramar - Dementia Care NZ

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Millvale House Miramar - Dementia Care NZ
Psychogeriatric Care
60 Weka Street
Wellington 6022
Postal Address
60 Weka Street
Wellington 6022
Capital & Coast
(04) 388 6780
View Email Address
Visit Website
Eden Retuerto, Clinical Manager - 04 388 6780
Jim Haines and Andrew Sheard - 04 388 6780
Other services
Tap to view all photos 1/3

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors with limitations - please call us first
We invite you to experience the very special character of Millvale House Miramar.

To accept all people with kindness and love
To provide peace, comfort and joy
To be proactive, innovative and courageous
To enrich each person, the community and the world

We strive to achieve this vision by working
with openness, honesty, integrity and passion

We establish trusting relationships based on
respect and acceptance
We encourage people’s participation in
companionship-based care in their small homes
We are privileged to accompany people as they
journey towards the end of their life
We welcome family/whanau and the wider
community as integral to people’s lives
We promote inclusion and the rights and
values of each person
We celebrate unity in diversity

Dementia Care New Zealand is one of New Zealand’s highly regarded aged care providers.
We provide a full range of residential care including general rest home care, dementia rest home care, general hospital level care, and dementia hospital level care. At many of our facilities, a full continuum of care is available.
We specialize in person-centred care for people who live with dementia. This is the work we have passionately chosen to do.
We care for people in small, cosy homes with a loving, warm and homely atmosphere where each person is supported to experience each moment richly. Our small homes concept means that people with dementia experience life in a less clinical and more normalised, familiar way. Small homes that inter connect, also bring a sense of ‘community’ for a person with dementia.

We offer 24 hour Registered Nurse coverage to all of our residents at Millvale House Miramar.

Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 14 Oct 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 27
Vacancy Yes
We provide care in two small and homely) Contact Mary Calonzo on 388 6780 if you wish to come and view our home and meet our people. We would love to meet with you.Please see our comprehensive web site for further information about Millvale House Miramar.
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 18 Jun 2021
June 2018:

Our father John Jamieson has spent the last 4 - 5 months of his life at Millvale. He recently died through his 4th heart attack.
The last 2 years have been very hard for the family as Dad’s body and mind started to fail him.
The last 8 months especially traumatic, as he ended up at 4 different rest or dementia centres, with his level of dementia deteriorating to a point he needed to go to Millvale.
We have nothing but wonderful things to say about the staff and facility.
Dad was prone to angry outbursts and at times utter confusion, along with falling regularly.
The team at Millvale, assessed him, listened to us, spoke to previous caregivers, then put procedures in place to protect him, them and his dignity.
My family and I (3 of us) would call on Dad 2 - 3 times a week each, all at irregular, un booked, unplanned times.
During those 7 - 9 visits a week, we always observed engaged, attentive and caring staff.
Dad was always well groomed, dressed, usually involved in an activity (baking, singing, dancing, church service, puzzles, reading) or just sitting talking with staff.
They regularly contacted us about ways they / we could make his last few months / years better, their communication with us was top shelf.
Dad loved eggs and porridge and they ensured he got plenty of what he liked to eat (plus ensuring a balanced diet).
I could not tell you the number of times that I walked out of Millvale, thanking the Lord for them and their staff and the way they cared for our much loved Dad.
After having him moved from various other rest homes (sometimes quite unceremoniously) to have him in a place equipped for his level of dementia, but looking through that and seeing the man, was so reassuring for our family. Of all the rest homes we have experienced so far, Millvale are a shining light.
To see the staff shedding tears when Dad died, the way they presented his body for us (pending the funeral home collection) ……. just so lovely, so respectful, so thoughtful.
We have recently been in and presented a gift to each of the 27 staff, as a way of showing our appreciation.

PS : Whilst giving accolades, the OPRS team at Hutt Hospital - amazing!!

Yours sincerely,

Ross Jamieson

17th March 2018

To Whom It May Concern

Re: Milvale House Miramar

When I was informed that my Mother had to be moved to the next level of Dementia Care my heart sank and I dreaded the next move in the progression of both her illness and the supervised care she would need.

We arrived at Milvale in the summer of 2013. I knew that my Mother was very unwell when we arrived and the staff called the local doctor immediately. She was diagnosed with pneumonia and was promptly put on medication. The staff at Millvale House could not have been more welcoming, kinder or more helpful to us at our personal time of great distress and need.

I have spent a considerable amount of time at Millvale over the years and can only really admire the way the facility is managed. Each of the individual patients is cherished for who they are and what they need as individuals. There are no “strict” rules at Millvale – difficult and challenging situations are discreetly handled.

I congratulate all the team at Millvale for showing such a generous commitment to the wellbeing and health of my Mother and others at the time when she is most vulnerable. I will always remember with deep gratitude the gentle caring, respect and patience that she receives. I know in my heart that my Mother is very content at Millvale and feels safe and cared for.

Best wishes,


“ My much-loved companion has been living at Millvale House for over three years now, after hospital stays and four previous placements due to changing assessments. His family and I have found Millvale to be a good and welcoming place, with its home-like layout, accessible nursing station and caring staff, whose ethos, skills, affection and respect for the individuality of each resident are constant and heart-warming. The continuity of his carers, unfailingly kind and thoughtful, is very reassuring."
Jessie March 2018.

I would just like to pass on my gratitude to your team who are taking care of my mother. My sister and I talk every week and she always lets me know how gentle and kind your staff are at Millvale.
It gives me great peace to know that my mother is cared for well as she was a very devoted mother and it was so difficult for all of us to have her placed in care. I am so grateful for their care to my mother. I also work at a hospital so I know how important it is to have vulnerable people cared for. Please pass on my heartfelt gratitude to all your staff and all their efforts. --- A.M.

“My mother is a resident at Millvale House. I have approximately eight years experience in aged care working initially as a carer and for the last four years as a diversional therapist. From my experience, a home having great staff as well as a high standard of care are the two top requirements when placing a family member.

I could not be happier in both regards when it comes to my mother. Every staff member shows a genuinely high level of commitment to residents, motivated by a good heart. To observe my mother’s interaction with staff I can see how much she likes the staff and feels safe with them. This trust is essential and allows family members to feel as happy as they can about their family member being in care, especially in dementia specific care.

I am grateful to the staff for their loving care and support. --- W.M

My father was transferred from a stage 3 facility to Millvale Miramar a couple of months ago. My first impressions of Millvale Miramar were that of a calm and caring environment, where the mangers and staff members genuinely care for their residents. Each time I visit I am aware of this calm and caring and peaceful atmosphere. My father's settling-in period has been very successful due to the ability, knowledge and care of the staff. I have noticed the staff respect my father as an individual, not just as a Dementia patient. The Family Orientation meetings organised by Jan, have been very informative. They gave me a clearer understanding of how Millvale operates and of the support available for the family. --- F.B.

Updated: 15 Jul 2018
Type Hours Per Week Status Details
Registered Nurse 40+ Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Occupational Therapist Yes
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes Our hairdresser visits regularly.
Podiatrist Yes Our Podiatrist visits regularly.
Dietitian Yes
Kaumatua Negotiable
Chaplain/Spiritual Advisor Yes All denominations
Updated: 10 Dec 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes
Psychiatric Care Yes
Clinical Management Yes Eden Retuerto is our Clinical Manager. Eden advises and mentors the registered nurse team and also knows each resident and their requirements. Should you have any concerns or queries regarding the health of your loved one, please contact Eden.
Other Specialties Yes Simon Hamley is a Registered Mental Health Nurse and our Education Coordinator. He ensures staff compliance with their training, coordinates staff in-services and special training programs, and instructs Managing of Actual or Potential Aggression (MAPA).
Updated: 1 Jun 2021
Feature Status Details
May Bring Own Furniture Yes We encourage families to bring items that help create a sense of familiarity.
Single Rooms Yes
Pets In Residence No family pets may visit
Negotiate To Bring Own Pet Yes
Lounges/seating areas Yes
Outings Yes
Newsletter Yes monthly newsletter
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Smoking is permitted outside in the designated smoking area.
Updated: 30 Nov 2011
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Alzheimer's Society, Aromatherapy, Art, Bingo, Big print books, Board games, Bowls, Canine friends, Cards, Care and Craft, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Entertainers, Exercises, Flower arranging, Games, Garden, Happy Hour, Hydrotherapy, Jigsaw, Massage, Music, Newspaper reading, Parties, Reading, Sing-a-longs, Vegetarian
Updated: 30 Nov 2011
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Filipino Yes
Indonesian Yes
Maori - Te Reo Yes
Samoan Yes
Tuvalu Yes
Updated: 22 Feb 2011
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Inter denominational Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 22 Feb 2011
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Rest Home MOH Audit Report Available. Yes
Other details Yes Our Education Coordinator Simon Hamley is a trained instructor for Management of Actual or Potential Aggression (MAPA) from the Crisis Prevention Institute. Simon works across all facilities ensuring all our staff are trained in this valuable course.
Rest Home MOH Audit Report Available.
Updated: 1 Sep 2017
What's New
What's New
Facility Image

June 2021

We are delighted to formally announce that Eden Retuerto has accepted the position of Clinical Manager of Millvale House Miramar. 
We extend our thanks to Mary Calonzo for so ably filling this position while we identified just the right person for this key leadership role.
Eden has eight years’ professional experience as an overseas Health and Safety nurse specialist; however her primary interest has always been in geriatric and dementia care. This passion was inspired by caring for her own invalid grandmother and her aunt, who had dementia. Eden says, “The goal to provide holistic, quality, and culturally sensitive care to health consumers in their senior years is highly humbling and fulfilling.”

Eden has been working as a Registered Nurse for Millvale House Miramar since mid-2020, and has become a valued and highly respected senior member of our care team during that time. She brings sound clinical skills, a knowledge and understanding of our residents and staff team, and a comprehensive working knowledge of our policies, procedures and philosophy of care to her new role.
We join in congratulating Eden and wish her the very best as she takes on this new challenge.






 September 2020:

We know you will share our excitement as we confirm the appointment of Marianne Zamora as the new Clinical Manager of Millvale House Miramar.
Marianne commences her role on Thursday 17 September 2020.
Marianne brings a strong clinical background and sound knowledge of dementia to her new role, as well as an invaluable commitment to and understanding of our Vision and Values and philosophy of care. Continuity in terms of her relationships with staff, residents and families will ensure Marianne’s successful and smooth transition into this key leadership position.
We have all come to know Marianne well and to have the highest respect for her proficiency, compassion and integrity. In taking on this role Marianne pledges her commitment to “contribute my skills, knowledge, and ability with responsibility, dedication, and hard work for the development of my professional growth and in the best interests of this institution and the public.”
We join in congratulating her on this exciting career move and wish her the very best as she takes on this new challenge.


March 2018:

Easter is a special celebration for us here in our home. We love to enjoy loving time together and share memories evoked by the scent of fresh hot cross buns and the feeling of anticipation as we unwrap the first Easter egg.

We wish you all a safe and happy Easter with those you love.

As always, we welcome your visits and remind you that our visiting times are the same throughout the holidays.


September 2017:

The warm spring weather has inspired us to get our vegetable garden ready. It’s been all hands on deck here getting the raised beds ready for planting. We love getting our hands in the soil and can’t wait to plant, nurture and harvest our own fresh vegetables.

July 2017:

There’s something in the Miramar soil that not only breeds good characters but clearly some mighty good vegetables. Now that’s a carrot! We love growing our own vegetables here at Millvale House Miramar. There’s nothing as homely as tending to and harvesting your own healthy organic veges right out of the back yard.



New Website for Dementia Care NZ:

We have a wonderful new Website and we invite you to take a tour! www.dementiacarenz.co.nz
At a number of our homes we have been holding a weekly 'coffee club'.  This is a time for socialisation, reminiscing, sharing time with family and friends, creating magic moments. Out come the lovely table cloths, the special china, the flowers on the tables not to mention the lovely home baked goodies and coffee! If you would like to join your friend or loved one for coffee club, please conta...ct the operations manager of the facility for details. We would love to share this time with you.


Donya Nee, on behalf of the Diversional Therapy Team from Dementia Care NZ.






  • Our Vision and Values – Are the cornerstone of all we do. We select our staff based upon our vision and values. This means we attract the right people and have a great staff retention. Staff have a high level of job satisfaction and many opportunities to grow which naturally results in best performance and positively impacts upon our residents’ well being.
  • Open home – Our families are always welcome. You have an open invitation to share mealtimes with your loved one, at no charge. We want you to have as much special time with your loved one as possible. This benefits us all.
  •  Small Homes  – Small homes mean that the environment feels more normalised, and residents orientate to their environment more easily.. There is a family feel. We get to know our residents very well. There are fewer faces to get to know. There is a higher staff ratio than in many larger facilities.
  • Open Plan kitchens - Purpose designed kitchens mean that residents and their families have full, assisted and safe access to familiar homely activities. People can help rinse the dishes, make a cup of tea, wipe down the bench, and be part of the running of their home. Baking and cooking activities occur regularly.
  • Bedrooms – Are warm and cosy. There is under-floor heating as well as wall unit heating. People are encouraged to bring special things from home, to make their room feel familiar and homely. We provide all of the necessities.
  •  Family Support  – Our families have the opportunity to meet monthly with an independent facilitator to share thoughts, feelings and concerns about having a loved one in care. At Levin and Waikanae support is available over the phone.
  • Special Programmes for Families - We enjoy having two special courses for our families: ‘Orientation For Families’ and ‘Sharing the Journey’. These courses help people to settle into having a loved one in care, and provide information about dementia and improving the quality of the journey with your loved one in care.
  • Our team: Our staff team are hand-picked and are with us because they love working with people who have dementia. They are given many opportunities to grow within the organisation and are supported to be their very best. We provide them with free medical attention and  staff support from ‘Work Place Support’ . They are also given much in the way of Education. We are great believers in the power of education and support for growth.
  • Education - We have an Education Coordinator who coordinates , supports, motivates and encourages staff to grow and develop as much as possible.
  • Best Friends Approach to Dementia Care training – All our staff attend this training as a part of their comprehensive ‘orientation’ program. It is based on the ground-breaking work of Virginia Bell and David Troxell, and originated in the U.S.A. The main focus is on developing empathy, communication and an understanding of our residents’ needs.
  • Non Violent Crisis Intervention – This is an internationally recognised qualification that we encourage all staff members to participate in.  This course supports what is learnt in the Best Friends Approach to Care training.
  • Intercultural training – Our staff team have the opportunity to be a part of  comprehensive training around intercultural awareness. This training is designed to help staff understand the varying cultural needs  of our residents, as well as fellow staff members.
  • Occupational Therapy – We have a very experienced Occupational Therapist who leads our team of Diversional Therapists.  She is also available for consulting regarding residents’ specific needs and/or behaviours of concern.
  • Physiotherapist – Our Physiotherapist visits our home regularly.
  • Dietician – Our dietician is on site on a regular basis and is available for advice at anytime.
  • Community Care – We have a proactive approach  to education for the wider community around dementia care.
  • We speak at both national and international  conferences  on the subject of excellence in person-centred care. Community education, removing the stigma from dementia and increasing the quality of life for people who have dementia are  passions we love to share with others.











We are thrilled to announce that renovations have commenced at Millvale House Miramar.

We have new carpet, freshly painted walls and lovely new furniture for our people to enjoy.

We look forward to alterations in the near future including open plan kitchens in our  two small and homely units.


Updated: 1 Jun 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.