Jump to Content

Search our directory

Bupa Whitby Care Home

Send me an
Information Pack
At a glance
Bupa Whitby Care Home
Psychogeriatric Care
4 Observatory Close
Porirua 5024
Postal Address
4 Observatory Close
Porirua 5024
Capital & Coast
(04) 234 7981
(04) 234 7709
View Email Address
Visit Website
Find us on Facebook
Karin Hall - (04) 234 7981
Bupa Care Services - 0800 60 80 99
Other services
Tap to view all photos 1/4

This service provider has not received any reviews yet.

No visitors
During COVID-19 Alert Level 4 we are closed to visitors. However, for admissions enquiries we are providing alternative ways of viewing our care home, so please call us to discuss.

• Rest Home Hospital
• Dementia care

Residents always come first at Whitby Care Home. Dignity, respect and family involvement are our focus in providing quality care in a comfortable, safe and stimulating environment.

We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents has no family to help with mending her clothing, so one of our carers kindly does that for her. She’s very grateful for the extra help.

Whitby is known in the local community for our homely atmosphere and for the excellent care provided by our friendly staff.

We make sure we get to know each of our residents well, so that we can give care in the way they like. Through something we call the Map of Life, we understand each person’s preferences, likes and dislikes, as well as the things that have been important in each person’s life.

We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.

Our care home offers peace and tranquillity, with views of the Pauatahanui Inlet, lovely outdoor living and well maintained gardens. It’s set on a quiet, residential street close to all amenities. We have strong community links and residents are actively supported by community groups.

We would be delighted to have the opportunity to talk with you about our care. Please phone Karin Hall, our Care Home Manager, or feel free to drop in at any time.
Service/Facility Details
Service/Facility Details
Contract with DHBUnknown
ORA Applies No
Updated: 25 Jun 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 17
Vacancy No
Impending vacancy No
Premium Room Charges Some Rooms as at 09 Jan 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 3 Apr 2020
The staff are always smiling and happy and they make me laugh.

The staff are amazing and they make me feel safe and comfortable in this rest home.

Every single person involved at Whitby is amazing, they go out of their way to be helpful. Always a very happy & comfortable atmosphere from the time you walk in the door.

My partner is presently happier and healthier than she has been for some time. Thank you Whitby.

So happy I chose this home for my mother.
Updated: 25 Jun 2015
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Social Worker (on site) No As required.
Diversional Therapist No As required.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits every Monday, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits regularly.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Weekly visits
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call
Updated: 25 Jun 2015
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 25 Jun 2015
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Psychiatric Care Yes We will provide referrals to other services as required.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our Clinical Manager is a registered nurse and works alongside the Registered Nurses and Caregivers to ensure seamless care is provided
Other Specialties Yes Available as required.
Updated: 25 Jun 2015
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes We have under-floor heating that is adjusted in each section of the building.
Lounges/seating areas Yes
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whanau Room Yes
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smoking Permitted Yes Smoking permitted in the designated area.
Semi-Secure Yes
Updated: 25 Jun 2015
Special Features
Special Features
Whitby is situated in a quiet suburban location close to Pauatahanui Inlet and easy access to Porirua shopping centre.

Whitby Rest Home and Hospital is owned by Bupa Care Services, one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our specialty. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways.

Bupa Care Services is a New Zealand company, part of the Bupa group, based in the UK. We are a private company, with no shareholders. As such, our primary concern is for our residents, with surpluses reinvested to enable Bupa to continually enhance our care.

The team at Bupa Care Services is passionate about helping older New Zealanders to get the most out of life. Our strong caring ethics, dedication and respect are valued by people at some of the most vulnerable times in their lives so trust is intrinsic to the way we work.
Updated: 25 Jun 2015
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 25 Jun 2015
Additional Information
Additional Information
Details about Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Qualifications and Details Whitby meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Updated: 25 Jun 2015
Languages Spoken
Languages Spoken
Afrikaans Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Fijian Indian Yes
Interpreter Yes We are happy to arrange this service.
Maori - Te Reo Yes
Samoan Yes
Tongan Yes
Updated: 25 Jun 2015
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Christian Yes
Inter denominational Yes
Presbyterian Yes
Roman Catholic Yes
(Other comments) Yes We respect all residents spiritual and religious beliefs and cater for these.
Updated: 25 Jun 2015
Public Transport 0.10 km Local bus service is available immediately outside facility
Shops 1.00 km Whitby Village shopping centre includes a variety of shops and provides ample parking
Mall 5.00 km North City Shopping Centre is the nearest Mall
Parks 3.00 km Aotea Lagoon Park situated in Papakowhai is the nearest Park
Library 5.00 km Whitby Library is situated in Whitby Village
Updated: 25 Jun 2015
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
CareerForce Rest Home MOH Audit Report Available.
Updated: 25 Jun 2015

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.