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48a Sunnyvale Street
Bell Block
New Plymouth 4312
Postal Address
48A Sunnyvale Street
Bell Block
New Plymouth 4312
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Natalie Fernandes
Bill Hamilton
Other services
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Visitors as usual (but not if you're unwell or recently returned from overseas)
The Management and Staff of Sunhaven aim to provide optimum care and ensure our residents may live in an atmosphere of respect and friendliness and have their physical and psychological needs met regardless of culture, creed or race, the same, as we would envisage for ourselves.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 9 Dec 2022
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 26
Vacancy Yes
Impending vacancy Yes - vacancy for psychogeriatric be
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 22 Feb 2024
Sunhaven Rest Home
48A Sunnyvale Street
Bell Block
New Plymouth

22 July 2022
Dear Natalie
RE: James and Letter to Lawyers.
Thank you and Bill so much for handling the situation with James and his belief that he had been the recipient of an inheritance from his aunty.
It has been a very difficult time for James as he believed there was this money available to him and it was not forthcoming.
How you sat down with him and discussed the situation so it could all be resolved in his mind so to keep him from severe distress has been amazing.
I will endeavour to follow up this next week so it all can be put to rest.
In the letter he wrote he vented at me as he has for years as he feels safe and knows he can do this with out any retaliation from my part. I have no issue with this as it is a release of anger, disappear and frustration at a life he does not really understand and a world he has never found a place in.
In this said letter he also vented at Bill Hamilton, whilst those who do not understand James, it may seem a bad reflection on Bill. However, in the world of James it is an acknowledgement that James feels safe and trusts Bill completely, and for James to have this trust and believe in Bill is amazing as James can be rather confronting at times.
Please pass on my thanks to Bill for his ongoing role in James’s life as he has broken through the barrier James has put up for his hole life to keep himself safe and this needs to be acknowledge. Bill has gone above the level of reasonable care to an exceptional level of care with regards to how he is supporting of James in his life journey.
I have been caring for James for over 25 years and since James has been at Sunhaven for the first time in his life I believe he feels safe. This statement is based on the fact that he does not just walk off as he would have done at any facility he has previously stayed at.
Thank you.
Kind regards
Mary Conaglen
(James’s sister and Welfare Guardian)

Sunhaven Rest Home
48A Sunnavale Street
Bell Block
New Plymouth

15th June 2022

Dear Natalie

Appointment: James Conaglen

Today I finally had success getting James to his optometrist appointment which I have been trying to achieve for many years prior his residing in your care.

When prior appointments had been made, he would cancel on me when I arrived to pick him up. No offers of bribes or discussion would change his mind about attending the appointments.

Today I picked him up at the agreed time and once again he started to raise his voice and to get very stressed and refusing to attend appointment.

With the intervention of two of your staff members the angry outburst from James resulted in the situation been quickly deescalated, resulting in James being more receptive to discussions with regards the appointment. (Sorry I have forgotten the two staff members names even though they are always to been seen on any visits I make to see James.)

Please do pass on my thanks to your caring and capable team for how they care and support not only James but myself as well. As I often say to my friends he is so well looked after and in the best physical and mental state I have ever known him to be in.

Thank you.

Kind regards

Mary Conaglen
(James’s sister/EPOA)


Good morning Hillary, Natalie and Bill,

It is now 2 weeks since Dad ( Brian ) has passed. Hard to believe. Thank you so much for attending Dad's funeral, the family really appreciated your attendance.

We miss the ever so dedicated RN's, Sue, Trish, Janita, Ru ( hope I haven't missed anyone), and the hardworking caregivers. Linda the cook, Suzie the cleaner, and the laundry ladies. We just miss you all.

How are Dad's friends, Ron, Robert, and Father also all the others. We miss them lots.

We miss the antics, the noise, the laughter, the tears, and watching the nurses work so hard.

Sadly, we also missed out sitting on Bill's new benches with Dad.

Sunhaven became part of our family for 9 months whilst caring for our much loved father. You accepted him and his behaviours, cared for him as if he was your own.
To this we are truly grateful.

We will come and visit sometime soon.

Regards and God bless
Gwenda, Coral, Beverley, Laurene, Gary and Dawn.



Good morning Natalie and Sher

Our special Dad, Brian Ogle, has now been at Sunhaven for 6 months. During this time the family have found the care and love towards Dad exceptional.

He is accepted for whatever mood he presents. He is always clean and dressed nicely and all his cares attended to daily . His room is kept clean and tidy and we love how his rugs are draped over his chair or bed.

The nurses and caregivers are outstanding, never rushing with Dad, and always aid and support him with love and passion.

The family are really appreciative in making Dad comfortable, and value the friendliness and care from management and all staff.

Mum struggles to come to terms with being separated from Dad. However she's very appreciative of his care and respects she still has Dad to talk to and hug.

We now look forward to celebrating Dad's 90th birthday on 29th November.



11 June 2011



It is with pleasure and gratitude that I commend “Sunhaven” for the genuine care help and understanding which was afforded my ninety one year old mother, during her six year stay at “Sunhaven”. Mum had a lovely sunny room which was made to feel like home in so many ways. Her clothes were laundered and Mum always looked clean and tidy. The food was always home made and when ever I was there at meal times, it looked very tasty. The chef always seems to go that extra mile looking after individual needs with care and satisfaction.

The respect and dignity shown over the years to Mum, by Cher and all of the staff, has been a comfort to me and I am sure was acknowledged

by Mum in her own special way.

Alzheimer’s is a frustrating disease for the patient and equally sad for the family. Your patience through this protracted period

was truly appreciated.

Such was the love and support shown, we elected to have mum stay at “Sunhaven” rather than transfer to the hospital for her final days.

I could feel the genuine love for mum from, the caregiver’s, nurses and administration staff in mum’s final day.

It just felt like a large extended family saying goodbye to a well loved Mum.

I have know hesitation in recommending “Sunhaven” for your dearly loved family member to be cared for.

“They really care”

“Many thanks”!

Carol Campbell (Daughter)
Updated: 9 Dec 2022
Type Hours Per Week Status Details
Registered Nurse Yes 24 hours/day
Nurse Practitioner Yes Clinical Manager on site Mon-Friday and is on call on weekends.
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Available on request
Occupational Therapist Yes Use TDHB
Social Worker (on site) Negotiable Use TDHB social workers
Diversional Therapist Yes We have a qualified D.T in our facility. He looks after the recreational side of the programme and draws up a plan to keep our residents stimulated
Activities Co-ordinator Yes We have an activities programme for our residents listed out weekly. Residents are encouraged to participate in activities.
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Accredited Visitors Negotiable
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Updated: 9 Dec 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Other Short Stay Programme Yes
High Care Needs Yes
Booking can be made in advance Yes We also take emergency bookings
Updated: 9 Dec 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
ACC Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes
Updated: 9 Dec 2022
Feature Status Details
May Bring Own Furniture Yes Personal effects that may help alleviate the confusion and so benefit the resident are encouraged, e.g. Photos, pictures and ornaments.
Single Rooms Yes Nearly all residents have their own room and designed in such a way that most rooms have ranchsliders.
Alcohol Permitted Yes Depending on individuals routine/past habits etc
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes can be arranged. Portable phone available.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes Sunhaven has a program of activities run by the D.T throughout the year. The Activities Person arranges outings as part of the program. Consent is obtained before residents participate in this aspect of the program.
Whānau Room No We provide an area for those people who wish to spend a relaxing private time with their loved one away from others.
Māori Kaupapa Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smokers Room Yes Smoking is allowed in designated area only. Residents must be supervised at all times and are not allowed to carry matches, lighters or cigarettes or other devices that could cause harm.
Smoking Permitted Yes Visitors who wish to smoke with their relatives please check with staff first before giving residents cigarettes and matches/lighters and check with staff for the location of smoking areas.
Semi-Secure Yes Full secure 2 metres high fence right round the facility.
Updated: 9 Dec 2022
Special Features
Special Features
Sunhaven prides itself that its Philosophy offer Residents the opportunity to retain their freedom and wander safely, and uses minimal medication and no physical restraint.

The extended family are encouraged to participate (but not expected to) in the ongoing clinical, social and cultural support of the residents.

We are providing the following for your information.


Choosing a Specialised Facility that will meet all your relative’s needs can be a difficult task.

The time of decision to put your family member into care can be heartbreaking especially for a husband or wife who have been together for many years. There is a grieving process, which can be slow, progressive or rapid.

The transition from home to full time care is very upsetting to the family, but often less so for a person who has advanced dementia. We find that these people get along suprisingly well together, they talk to each other and organise some of their own activities, even though the activities may be continually repeated.

Each person admitted to care may have a behaviour that is socially unacceptable, and it is impossible to teach new tasks or ways to behave appropriately. With this in mind, each person should be accepted as they are, at their own level, maintaining as much independence as is within their capabilities.

You will probably have many questions to ask about the quality of life and care the folks receive while in care, about the standard of accomodation, service and food, the number of staff on duty, how medical services are assessed and lots more questions.

Collecting a comprehensive Social History, of values and interests for each Resident, enables a greater individualisation of approaches and possible intervention that might bring pleasure and minimise stress.
Coming to terms with the devastation of a Dementia diagnosis is not easy for friends, relatives and whanau. Our expert team is well qualified to support you.

The person who comes to live at Sunhaven usually will be different from the one the family used to know,but with your information, support and assistance we will endeavour to care for them as you would wish. They are all especially individual, as they were in society, but due to their Dementia their behaviour has become difficult for them to be cared for at home.


As this is our residents “home” it is courteous to make a time that is convenient to our residents for you to visit.

Contact the facility and arrange to discuss your needs with the Manager, Licensee/Director or Care Manager. Allow yourself enough time to have a good look around, as you are about to make a very important decision.

Have a list of questions if you wish. Our management team are very skilled in caring for persons with dementia and can provide support at this time

You may feel more comfortable bringing someone with you when you visit.


* We forget instructions and do not understand what you expect us to do

* We may say “yes” and then do not act as you have asked

* We may be in pain but we cannot tell the people at the right time and we do not remember to ask for pain relief

* Most of the time we do not know where we are

* We do not understand what the bell is for. We cannot remember where the bell is anyway – however many times you explain

* When in the toilet, we sometimes cannot remember why we are there

* We cannot remember instructions, so please do not leave us alone in strange places

* We feel the need to go to the toilet but cannot remember to ask for help at the right time

* In our confusion, we may try to find a familiar place and get into trouble

* We cannot cope with more than one piece of information or one instruction at a time

* Making choices from several alternatives, such as a menu, is beyond our ability

* Please find a simple way to get information

* We may need reminding over and over again about things which others remember after one instruction. For example, we may need to be told every time where there is a meal to be eaten

* We are not acting in a confused way to be deliberately annoying. We have lost the ability to remember things and we often feel lost in places which are strange to us

Updated: 9 Dec 2022
Interests & Activities
Interests & Activities
Recreation and diversional therapy are an important part of life for residents at Sunhaven. It is important to us, at Sunhaven, that our residents retain their dignity and freedom of choice, so although they are all encouraged to take part in an activity, they still have the right to say no. Outings, Music, Walks, Books, Art, Bowls, Cards, motivational and diversional therapy as well as entertainment are part of our daily routine at Sunhaven. Sunhaven offers large landscaped gardens, which are secure, and provide residents with a tranquil setting that they are free to wander in and enjoy at any time., Alzheimer's Society, Bingo
Updated: 9 Dec 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not HOW MUCH DOES IT COST? The fees may vary. Ask our Facility Manager who will give you all the necessary information as there will be set policies on how much your fees will be, how they will be charged etc You may qualify for a subsidy which is paid to Sunhaven by the government. The Clinical Co-ordinators/Facility Manager will also be able to explain how these are granted and provide you with the latest brochure from the government. APPLYING FOR A SUBSIDY Arrangements for subsidies through the Government Funding Agency sometimes take time. It is advisable that you let the Clinical Co-ordinators/Facility Manager know as soon as possible of impending arrivals. You are responsible for the payment of fees from the date of entering Sunhaven. There is usually a period of delay before the subsidy payments are made to Sunhaven and the payment of your pension to you is stopped. As pension payments make up part of your fees, you will be requested to sign an authority that will forward your pension payments to Sunhaven. This also have a delay so you must make a manual cheque payment of your pension until WINZ has actioned your pension to Sunhaven PRIVATE FEES On admission fees are to be paid within 14 days in advance then an automatic payment is to be setup every 14 days thereafter. Fees are charged from the day of admission to the day of discharge and in some cases the day after discharge. Fees may vary on the subsidy that we receive. The Facility Manager will be able to assist you with this. In addition you will be charged for any disbursements incurred by you if they have been paid for by Sunhaven. You are advised that the total fees and disbursements are your responsibility and, as stated above must not extend beyond 14 days. It is very important if you are a private payer that you ensure that you are fully aware of the amount of funds you are able to keep before you apply for a subsidy as sometimes you can be disadvantaged if you are not fully informed SUBSIDISED RESIDENTS All residents on a subsidy have their fees automatically direct credited to Sunhaven’s account every 14 days. You are given a comfort allowance every 14 days. This is automatically direct credited to your own bank account, or, in some circumstances, to Sunhaven’s Residents trust Account. Sunhaven is responsible to pay all your primary health care costs but is not necessarily responsible for all medical care or costs incurred by Residents. However, should you prefer alternative medicine options or a General Practitioner who charges in excess of our contracted General Practitioner these additional costs will be your responsibility. YOUR ABSENCE FROM THE FACILITY Should you be absent from the home due to admission to hospital, or away on holiday or absent for any other reason you will continue to be charged the current weekly fee in order to hold your room. Should you allow Sunhaven to use your room for an alternative care resident, then your weekly fee will be negotiated.
Staffing qualifications and details Our Registered Nurses are dedicated to caring for people with dementia, as are our caregivers, and we provide holistic individual care. We pride ourselves in having some of the best trained and dedicated staff in Taranaki. We have a regular GP, so changes in medical needs are diagnosed quickly. We have visits from psycho geriatrician, hair dresser and a podiatrist. We have specialised staff for laundry, household cleaning and cooking.
Details about meals Meals are prepared by our experienced cooks, who always try to please our residents and cook their favourites. Our menus are audited regularly by our dietetic advisor, who ensures we meet the expected nutritional standard. Meals are usually consumed in the dining room but we meet the needs of our residents and if that means feeding them food while they are in their room or wandering then that is what we do. If our residents do not wish to have their meals at specific meal times we accommodate them by offering it to them at a later time.
Updated: 9 Dec 2022
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Czechoslovaki Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Gujarati Yes
Hindi Yes
Interpreter Yes
Kannada Yes
Malayalam Yes
Māori - Te Reo Yes
Marathi Yes
Nepali Yes
Punjabi Yes
Samoan Yes
Tagalog Yes
Tamil Yes
Telugu Yes
Urdu Yes
Updated: 9 Dec 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Non denominational Yes Church services and visits from various churches are encouraged, but should you require additional religious considerations (i.e. Communion), these can be arranged with the Clinical Co-ordinators, Facility Manager or staff.
Roman Catholic Yes
Updated: 9 Dec 2022
Ethnic Diets
Ethnic Diets
Ethnic Diet Status Details
Other Yes We do provide boil ups and chopsuey to residents on their request
Vegetarian Yes
Updated: 9 Dec 2022
Location Distance Details
Public Transport 0.50 Km Buses
Shops 0.50 Km Parklands, Warehouse, Superette, takeaways, gym, pub
Parks 0.50 Km Beach 1 km away , plus other parks closer
Library Bell Block Library is very close to the facility
Updated: 9 Dec 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes
Police checked Yes
Care Association New Zealand
Updated: 9 Dec 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.