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Millvale House Miramar - Dementia Care NZ

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Millvale House Miramar - Dementia Care NZ
60 Weka Street
Wellington 6022
Postal Address
60 Weka Street
Wellington 6022
Capital & Coast
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View Email Address
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Eden Mae Retuerto, Clinical Manager - 04 388 6780
Jim Haines and Andrew Sheard - 04 388 6780
Other services
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors with limitations - please call us first
We are open and accepting admissions!

We invite you to experience the very special character of Millvale House Miramar.

To accept all people with kindness and love
To provide peace, comfort and joy
To be proactive, innovative and courageous
To enrich each person, the community and the world

We strive to achieve this vision by working
with openness, honesty, integrity and passion

We establish trusting relationships based on
respect and acceptance
We encourage people’s participation in
companionship-based care in their small homes
We are privileged to accompany people as they
journey towards the end of their life
We welcome family/whanau and the wider
community as integral to people’s lives
We promote inclusion and the rights and
values of each person
We celebrate unity in diversity

Dementia Care New Zealand is one of New Zealand’s highly regarded aged care providers.
We provide a full range of residential care including general rest home care, dementia rest home care, general hospital level care, and dementia hospital level care. At many of our facilities, a full continuum of care is available.
We specialize in person-centred care for people who live with dementia. This is the work we have passionately chosen to do.
We care for people in small, cosy homes with a loving, warm and homely atmosphere where each person is supported to experience each moment richly. Our small homes concept means that people with dementia experience life in a less clinical and more normalised, familiar way. Small homes that inter connect, also bring a sense of ‘community’ for a person with dementia.

We offer 24 hour Registered Nurse coverage to all of our residents at Millvale House Miramar.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 14 Oct 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 26
Vacancy Yes
We provide care in two small and homely) Contact Mary Calonzo on 388 6780 if you wish to come and view our home and meet our people. We would love to meet with you.Please see our comprehensive web site for further information about Millvale House Miramar.
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 23 Jun 2022
June 2018:

Our father John Jamieson has spent the last 4 - 5 months of his life at Millvale. He recently died through his 4th heart attack.
The last 2 years have been very hard for the family as Dad’s body and mind started to fail him.
The last 8 months especially traumatic, as he ended up at 4 different rest or dementia centres, with his level of dementia deteriorating to a point he needed to go to Millvale.
We have nothing but wonderful things to say about the staff and facility.
Dad was prone to angry outbursts and at times utter confusion, along with falling regularly.
The team at Millvale, assessed him, listened to us, spoke to previous caregivers, then put procedures in place to protect him, them and his dignity.
My family and I (3 of us) would call on Dad 2 - 3 times a week each, all at irregular, un booked, unplanned times.
During those 7 - 9 visits a week, we always observed engaged, attentive and caring staff.
Dad was always well groomed, dressed, usually involved in an activity (baking, singing, dancing, church service, puzzles, reading) or just sitting talking with staff.
They regularly contacted us about ways they / we could make his last few months / years better, their communication with us was top shelf.
Dad loved eggs and porridge and they ensured he got plenty of what he liked to eat (plus ensuring a balanced diet).
I could not tell you the number of times that I walked out of Millvale, thanking the Lord for them and their staff and the way they cared for our much loved Dad.
After having him moved from various other rest homes (sometimes quite unceremoniously) to have him in a place equipped for his level of dementia, but looking through that and seeing the man, was so reassuring for our family. Of all the rest homes we have experienced so far, Millvale are a shining light.
To see the staff shedding tears when Dad died, the way they presented his body for us (pending the funeral home collection) ……. just so lovely, so respectful, so thoughtful.
We have recently been in and presented a gift to each of the 27 staff, as a way of showing our appreciation.

PS : Whilst giving accolades, the OPRS team at Hutt Hospital - amazing!!

Yours sincerely,

Ross Jamieson

17th March 2018

To Whom It May Concern

Re: Milvale House Miramar

When I was informed that my Mother had to be moved to the next level of Dementia Care my heart sank and I dreaded the next move in the progression of both her illness and the supervised care she would need.

We arrived at Milvale in the summer of 2013. I knew that my Mother was very unwell when we arrived and the staff called the local doctor immediately. She was diagnosed with pneumonia and was promptly put on medication. The staff at Millvale House could not have been more welcoming, kinder or more helpful to us at our personal time of great distress and need.

I have spent a considerable amount of time at Millvale over the years and can only really admire the way the facility is managed. Each of the individual patients is cherished for who they are and what they need as individuals. There are no “strict” rules at Millvale – difficult and challenging situations are discreetly handled.

I congratulate all the team at Millvale for showing such a generous commitment to the wellbeing and health of my Mother and others at the time when she is most vulnerable. I will always remember with deep gratitude the gentle caring, respect and patience that she receives. I know in my heart that my Mother is very content at Millvale and feels safe and cared for.

Best wishes,


“ My much-loved companion has been living at Millvale House for over three years now, after hospital stays and four previous placements due to changing assessments. His family and I have found Millvale to be a good and welcoming place, with its home-like layout, accessible nursing station and caring staff, whose ethos, skills, affection and respect for the individuality of each resident are constant and heart-warming. The continuity of his carers, unfailingly kind and thoughtful, is very reassuring."
Jessie March 2018.

I would just like to pass on my gratitude to your team who are taking care of my mother. My sister and I talk every week and she always lets me know how gentle and kind your staff are at Millvale.
It gives me great peace to know that my mother is cared for well as she was a very devoted mother and it was so difficult for all of us to have her placed in care. I am so grateful for their care to my mother. I also work at a hospital so I know how important it is to have vulnerable people cared for. Please pass on my heartfelt gratitude to all your staff and all their efforts. --- A.M.

“My mother is a resident at Millvale House. I have approximately eight years experience in aged care working initially as a carer and for the last four years as a diversional therapist. From my experience, a home having great staff as well as a high standard of care are the two top requirements when placing a family member.

I could not be happier in both regards when it comes to my mother. Every staff member shows a genuinely high level of commitment to residents, motivated by a good heart. To observe my mother’s interaction with staff I can see how much she likes the staff and feels safe with them. This trust is essential and allows family members to feel as happy as they can about their family member being in care, especially in dementia specific care.

I am grateful to the staff for their loving care and support. --- W.M

My father was transferred from a stage 3 facility to Millvale Miramar a couple of months ago. My first impressions of Millvale Miramar were that of a calm and caring environment, where the mangers and staff members genuinely care for their residents. Each time I visit I am aware of this calm and caring and peaceful atmosphere. My father's settling-in period has been very successful due to the ability, knowledge and care of the staff. I have noticed the staff respect my father as an individual, not just as a Dementia patient. The Family Orientation meetings organised by Jan, have been very informative. They gave me a clearer understanding of how Millvale operates and of the support available for the family. --- F.B.

Updated: 15 Jul 2018
Type Hours Per Week Status Details
Registered Nurse 40+ Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Occupational Therapist Yes
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes Our hairdresser visits regularly.
Podiatrist Yes Our Podiatrist visits regularly.
Dietitian Yes
Kaumatua Negotiable
Chaplain/Spiritual Advisor Yes All denominations
Updated: 10 Dec 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes
Psychiatric Care Yes
Clinical Management Yes Eden Retuerto is our Clinical Manager. Eden advises and mentors the registered nurse team and also knows each resident and their requirements. Should you have any concerns or queries regarding the health of your loved one, please contact Eden.
Other Specialties Yes Simon Hamley is a Registered Mental Health Nurse and our Education Coordinator. He ensures staff compliance with their training, coordinates staff in-services and special training programs, and instructs Managing of Actual or Potential Aggression (MAPA).
Updated: 1 Jun 2021
Feature Status Details
May Bring Own Furniture Yes We encourage families to bring items that help create a sense of familiarity.
Single Rooms Yes
Pets In Residence No family pets may visit
Negotiate To Bring Own Pet Yes
Lounges/seating areas Yes
Outings Yes
Newsletter Yes monthly newsletter
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Smoking is permitted outside in the designated smoking area.
Updated: 30 Nov 2011
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Alzheimer's Society, Aromatherapy, Art, Bingo, Big print books, Board games, Bowls, Canine friends, Cards, Care and Craft, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Entertainers, Exercises, Flower arranging, Games, Garden, Happy Hour, Hydrotherapy, Jigsaw, Massage, Music, Newspaper reading, Parties, Reading, Sing-a-longs, Vegetarian
Updated: 30 Nov 2011
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Filipino Yes
Indonesian Yes
Maori - Te Reo Yes
Samoan Yes
Tuvalu Yes
Updated: 22 Feb 2011
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Inter denominational Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 22 Feb 2011
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Other details Yes Our Education Coordinator Simon Hamley is a trained instructor for Management of Actual or Potential Aggression (MAPA) from the Crisis Prevention Institute. Simon works across all facilities ensuring all our staff are trained in this valuable course.
Updated: 1 Sep 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.