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Millvale House Levin - Dementia Care NZ

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Millvale House Levin - Dementia Care NZ
42 Mako Mako Road
Levin 5510
Postal Address
PO Box 1131
Levin 5540
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Operations Coordinator Maria Taocta - 06 3672027
Andrew Sheard and Jim Haines - (03) 385 1286
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We are open and accepting admissions!

We invite you to experience the very special character of Millvale House Levin.

To accept all people with kindness and love
To provide peace, comfort and joy
To be proactive, innovative and courageous
To enrich each person, the community and the world

We strive to achieve this vision by working
with openness, honesty, integrity and passion

We establish trusting relationships based on
respect and acceptance
We encourage people’s participation in
companionship-based care in their small homes
We are privileged to accompany people as they
journey towards the end of their life
We welcome family/whanau and the wider
community as integral to people’s lives
We promote inclusion and the rights and
values of each person
We celebrate unity in diversity

Dementia Care New Zealand is one of New Zealand’s highly regarded aged care providers.
We provide a full range of residential care including general rest home care, dementia rest home care, general hospital level care, and dementia hospital level care. At many of our facilities, a full continuum of care is available.
We specialize in person-centred care for people who live with dementia. This is the work we have passionately chosen to do.
We care for people in small, cosy homes with a loving, warm and homely atmosphere where each person is supported to experience each moment richly. Our small homes concept means that people with dementia experience life in a less clinical and more normalised, familiar way. Small homes that inter connect, also bring a sense of ‘community’ for a person with dementia.

We offer 24 hour Registered Nurse coverage to all of our residents at Millvale House Levin.

In all our homes, care is provided in a relaxed small-home environment as much like a family home as possible. There are open plan living areas, small kitchenettes, and gardens with
sheltered spots to sit and enjoy the sun and the sound of birds. People are encouraged to maintain their familiar roles if they wish, taking part in homely activities such as baking, flower arranging and gardening. This supports a sense of purpose and value.

Our staff are trained in the ‘Best Friends’ model of care, connecting with each person as we would a very best friend. We accept you as you are, believe in you, respect you, really listen to you, joke with you, and love to hear you laugh.

We believe that our philosophy of care gives people the greatest possible opportunity of being as happy and healthy as they are able to be.

We are a small facility looking after only 30 residents.

Millvale House is divided into two small homes, both with easy access to a garden. Haumaru has wooden decking outside for the residents to enjoy, while the Aroha Nui garden has a more extensive walking area, as well as a sensory garden and a vegetable garden. All rooms have garden views.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 22 Aug 2012
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 23
Vacancy No
Impending vacancy No
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 28 May 2024
My situation is a little different from many as K is not family. I became her EPOA many years ago when she was going into hospital, seeing it as a temporary measure ... not ever thinking that this would become a lifetime commitment.
I care about K, visit regularly, and see she has whatever she needs.I will be there till the end.
I do appreciate the staff’s care and commitment to their residents. I know it is a challenging occupation, and I have never heard them impatient or cross which in today’s world is really something!

Kind Regards,

R. R. July 2022
Updated: 12 Jul 2022
Type Hours Per Week Status Details
Registered Nurse Yes There is a registered nurse on site at all times. Should you require any information regarding your loved one the nurse on duty is the person to see.
Enrolled Nurse Yes We have an enrolled nurse working as part of our team at Millvale House in Levin.
Physiotherapist Yes Our physiotherapist works with us each fortnight. She assesses each resident's needs and develops a safe handling plan for each resident. She also trains the staff to transfer residents safely.
Diversional Therapist 40 Yes Our diversional therapists know each resident very well and know what works for each person. They provide mainly one on one activities. One of our diversional therapists plays the guitar and sings with our residents. They love this.
Hairdresser Yes Visits monthly and more often if necessary.
Podiatrist Yes We have a podiatrist who comes on a regular basis to attend to the needs of the residents.
Dietitian Yes Our dietitian comes to Millvale House monthly to review nutritional requirements of the residents.
Chaplain/Spiritual Advisor Yes Millvale House is interdominational so we have people from several demoninations that visit. Should you require an individual visit this can be arranged.
Other Personnel Yes We have a person who facilitates a support group for family members of people who live at Millvale House. Many people find talking with others very helpful. She is also available by phone for any family member who just need someone to talk with.
Updated: 3 Feb 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
End of Life/Palliative Care Yes Our registered nurses have received training in caring for people as they experience the final stages of their life journey. Te Ara Whakapiri - Principles and guidance for the last days of life.
Wound Care No Wound care specialist care is available on referral
Diabetic Care No Specialist care is available on referral
Continence Advice Yes We have a continence advisor who calls on us regulary. She also runs in house training sessions for staff and is available to be contacted when we require her service.
Stomal Therapy No Specialist care input is available on referral
Stroke Rehabilitation No Specialist care input is available on referral
Infection Control Yes We have a registered nurse who does special training in infection control and who has a role in infection control at Millvale House. Specialist care input is available on referral
Psychiatric Care No Specialist care input is available on referral
Clinical Management Yes Our clinical manager advises and mentors the registered nurse team and knows each resident and their requirements. Should you have any concerns or queries regarding the health of your loved one, please contact us.
Other Specialties Yes Simon Hamley is a Registered Mental Health Nurse and our Education Coordinator. He ensures staff compliance with their training, coordinates staff in-services and special trainings.
Updated: 12 Jul 2022
Feature Status Details
May Bring Own Furniture Yes You are able to bring your own furniture subject to space and safety contraints. It can be very nice for a resident to have their own things about them - this reminds them of home.
Single Rooms Yes
Ensuite Yes We have one room with an ensuite.
Alcohol Permitted Yes We have a regular happy hour.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes We have a contract with the DHB for these services
Lounges/seating areas Yes We have 2 separate lounges. Two open out to the gardens and one is a private lounge.
Outings Yes We have weekly outings in our van.
Whānau Room No We have a quiet room that can be used by family requiring a quiet and private space.
Māori Kaupapa Yes
Residents Committee No A meeting is held regularly with residents. It is important that they have opportunity to give feedback and to talk about how they would like their home run.
Family Committee No Many residents come from areas outside Levin. Many family members also live a long distance away. Meetings are difficult. We encourage family members to give feedback whenever possible. Ideas, complaints, improvement suggestions are welcomed.
Newsletter Yes We have a newsletter four times a year.
Policy for management of challenging behaviour Yes We work to minimise resident's symptoms of dementia in a creative and loving way. There is regular and ongoing staff training.
Confused Residents Yes Many of our residents are confused. These are the people we have chosen to care for. This is our work. We are very skilled in working with people who are confused.
Smoking Permitted Yes We have an area set aside on the veranda outside.
Semi-Secure Yes
Updated: 3 Feb 2016
Special Features
Special Features
Our home for people who need care because they have dementia is highly specialised. Each resident is loved and known. Each person is very precious. Our team is highly skilled in managing behavioural and psychological symptoms of dementia. We love this work - it is hugely satisfying to enrich these peoples lives.
Updated: 9 Jul 2009
Interests & Activities
Interests & Activities
We have diversional therapists who are trained or training, one for each home. They work with residents to help them to get to know each other, have fun, develop interests, exercise their bodies and stimulate their minds. Entertainers come into the home on a regular basis for the residents' enjoyment.

We have an activity programme which includes art, bingo, bowls, care and craft, weekly church services, cooking, craft, dancing, visits from entertainers, flower arranging, games, Happy Hour, housie, jigsaws, music, daily newspaper reading, quizzes and sing-a-longs.

Exercises include regular walks, quoits, "bobs" and balloon tennis. We also have a lovely garden with roses and also a vege garden and residents are free to assist with these if they wish.

We have links with or can assist with contact with the following community groups: Age Concern, Alzheimer's Society, Blind Foundation, RSA and Senior Citizens.

At Millvale House Levin we also have on site or can provide access to aromatherapy, a BBQ, a range of big print books, board games, classical music, a piano, picnic facilities, a library, a van for outings and Lotto. Sky TV can be arranged at the individual resident's expense.

A volunteer from the community acts as an advocate for our residents should they have any problems or concerns.

Residents are able to have breakfast in bed at any time if they wish.

We also encourage visits from canine friends and children.
Updated: 21 Jul 2017
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please refer to management for details regarding fees.
Staffing qualifications and details We have a staff education programme and we actively encourage all our staff to further their qualifications. Our clinical manager has an extensive background in education.
Details about meals We do our own inhouse cooking. Our main meal is served in the evening and includes roasts twice a week. We will cater to individual preferences. Morning and afternoon tea consists of home baked goodies.
Updated: 9 Jul 2009
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
Dutch Yes
Filipino Yes
Māori - Te Reo Yes
Updated: 3 Feb 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes We care people from all faiths and denominations. We want people from all cultures, religions, faiths and denominations to feel comfortable. Family only need ask and we will endeavour to provide any spiritual care that is necessary.
Inter denominational Yes We have a weekly church service which is conducted on a rotating basis by each of the local churches. We also have a weekly bible study conducted by a volunteer from the community. Roman Catholic Holy Communion is also held once a week.
Roman Catholic Yes
Updated: 3 Feb 2016
Location Distance Details
Shops 0.00 Km We have a dairy across the road.
Mall 1.00 Km The main shopping area in Levin
Parks 0.50 Km The park has a very nice childrens playground. There are lots of other parks and gardens in close proximity.
Library 1.00 Km We are members of the Levin Library
Updated: 7 Jul 2008
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Other details Yes Our Education Coordinator Simon Hamley is a trained instructor for Managing of Actual or Potential Aggression (MAPA) from the Crisis Prevention Institute. Simon works across all facilities ensuring our staff are trained in this valuable course.
Aged Care Association New Zealand (ACA)
Updated: 1 Sep 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.