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Independent Living Charitable Trust

At a glance
Independent Living Charitable Trust
Mobility aids & useful products
14 Erson Avenue
Royal Oak
Auckland 1061
Postal Address
Same as above
Auckland, Waitemata, Counties Manukau
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Karen Beard-Grear
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Independent Living is a not-for-profit organisation, committed to making daily living easier. We’re your friendly community experts on all things related to disability and maintaining independence.

From generic information through to walking stick testing, products for sale and hire, we can also help you navigate the health and disability sector and access funding options. We offer brochures and information in a wide variety of languages, and we sell a huge tried-and-tested range of daily living aids.

Most importantly, we care about what people can do. We focus on abilities, we find solutions, and we work to understand the unique situation of everyone who comes to us. Many of us have experienced disability ourselves, so what we do has deep personal meaning to us.

Empowering you to live your best life, with ease.

All products can be purchased online at www.ilsnz.org, over the telephone or in-store at Royal Oak, Botany or Browns Bay.

Products include:
* Aids for daily living - reachers, magnifiers, book seats, cleaning products
* Bathroom products - toilet seat raisers, bidets, urinals, grab rails, shower stools, bath and shower mats, waterproof limb protectors
* Bedroom products - electric hi-lo beds, over bed tables, back rests, mattress protectors, dressing aids, continence wear
* Home Living - electric lift chairs, orthopaedic height adjustable chairs, cushions
* Kitchen - jar & can openers, bottle openers, cups, cutlery and plates, vegetable peelers, kettles & trolleys
* Mobility - mobility scooters, powerchairs, wheelchairs, walkers, walking sticks, crutches, ramps, lifting and transfer products
* Wellbeing - aircycles, pedal exercisers, flavour creations food, garden kneelers, pressure stockings, hip & limb protectors.

Other services we offer are:
* a range of hire equipment - wheelchairs, walkers, bathroom equipment, mobility scooters and crutches
* servicing and repairs - from new batteries and tyres to repairs and yearly servicing, we can now help you sort it out
* cleaning your mobility and bathroom equipment (non-electrical) through our hospital grade Hubscrub cleaning service

Independent Living have three locations within the Auckland area:
*ROYAL OAK STORE: 14 Erson Ave, Royal Oak, ph 09 625 0322, email info@ilsnz.org

*BOTANY STORE: 308 Te Irirangi Drive, Botany South, ph 09 281 5027, email botany@ilsnz.org

*BROWNS BAY STORE: 13-15 Bute Road, Browns Bay, ph 550 3387, email brownsbay@ilsnz.org
Service Description
Service Description
From FREE advice on disability services, seeking funding and home support, through to the correct height for a walking stick, Independent Living is the one stop service for all things mobility:
* advisory service
* wheelchair, scooter, walker and walking stick fitting services
* scooter and wheelchair repairs
* equipment cleaning
* equipment hire

Updated: 10 Mar 2022

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Greater Auckland for hire, repairs, cleaning
nationwide - online store at www.ilsnz.org and advisory service on 0800 625 100

Updated: 10 Mar 2022

Meeting the needs of older people
Meeting the needs of older people
From Arthritis to a hip replacement, keeping mobile becomes more difficult with age. We are the experts at maintaining independence regardless of the mobility issue. Through advice, technical support and tested and approved products, we have the solution for you.

Updated: 13 Mar 2023

Access Status Details
A mobile service Yes Equipment repairs (with a funded repairs service in Auckland by application if you cannot afford the cost of repairs https://ilsnz.org/pages/funded-repairs) Mobility scooter & wheelchair demonstrations Group presentations
Easy access Yes ramp access and wide aisles

Updated: 28 May 2024

After Hours
After Hours
After Hours Status Details
After Hours No leave a message on 0800 625 100 for next day reply or contact info@ilsnz.org

Updated: 10 Mar 2022

Payment Status Details
SuperGold Card Discount Yes Wheelchairs, mobility scooters, beds and walkers all receive superfood discount
Free Yes Our advisory service and group presentations are free.

Updated: 10 Mar 2022

Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes Mandarin & Cantonese
Korean Yes
Mandarin Yes
Sign Language Yes by prior arrangement (to book staff on)

Updated: 10 Mar 2022

Equipment & Products
Equipment & Products
Equipment & Products Status Details
Clothing Yes *Continence wear - disposable and washable *Hip & Limb protectors *Pressure stockings *Non-slip socks *Sock aids *Dressing aids
Linen Yes *Brolly sheets *Waterproof sheets *Duvet protectors *Mattress protectors *Pillow protectors *Chair pads
Equipment/Aids Yes *Toilet seat raisers *Grab rails *Bidets *Non slip mats *Electric beds *Electric lift & orthopaedic chairs *Openers *Cups *Cutlery *Plates *Kettles *Mobility scooters *Wheelchairs *Walkers *Walking sticks *Pedal Exercisers *Food supplements

Updated: 10 Mar 2022

Equipment Options
Equipment Options
Equipment Options Status Details
Service/Repair Yes IL offer a repairs and servicing service - whether you've got a powerchair, mobility scooter, walker, wheelchair or other mobility product we can take a look: * servicing and repairs * tyres and inner tubes * puncture repairs * brake cable replacement * battery testing and replacement We have a funded repairs service in Auckland by application if you cannot afford the cost of repairs - see the webpage at https://ilsnz.org/pages/funded-repairs
Hire/Lease Yes IL hire the following products at competitive rates for short or long term rental: * Wheelchairs * Walkers * Mobility Scooter * Ramps * Crutches
Purchase Yes *Toilet seat raisers *Grab rails *Bidets *Non slip mats *Electric beds *Continence wear *Electric lift & orthopaedic chairs *Openers *Cups *Cutlery *Plates *Kettles *Mobility scooters *Wheelchairs *Walkers *Walking sticks * Aircycles *Pedal Exercisers

Updated: 28 May 2024

Additional Branch Locations
Additional Branch Locations
Independent Living Botany Store
Address308 Te Irirangi Drive
SuburbBotany South
DistrictEast, South
Phone09 281 5027
Email View Email Address
Website https://ilsnz.org/

Independent Living Browns Bay Store
Address13 Bute Rd
SuburbBrowns Bay
Phone09 550 3387
Email View Email Address
Website https://ilsnz.org/

Independent Living Royal Oak Store
Address14 Erson Ave
SuburbRoyal Oak
Phone09 625 0322
Email View Email Address
Website https://ilsnz.org/

Updated: 13 Jun 2024

What's New
What's New

Funded Mobility Equipment Repairs in Auckland - If you (or a loved one) are living in Auckland and cannot afford to have your mobility equipment repaired, Independent Living may be able to help.

We have a targeted fund for equipment repairs for disabled or elderly people on a low income. We can fix walkers, scooters, wheelchairs and more.

If you think you might qualify for this funding (we'll just ask you a couple of simple questions about your income) please email us at repairs@ilsnz.org or check out more info on our Funded Repairs webpage at www.ilsnz.org/pages/funded-repairs. Or pop into one of our stores at Botany (308 Te Irirangi Dr), Royal Oak (14 Erson Ave) and Browns Bay (13 Bute Rd) for more information.

We look forward to getting you mobile :) Have a lovely day.

The Team at Independent Living

Updated: 11 Jul 2024