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Netsafe

At a glance
Name
Netsafe
Category
IT & communications
Address
Auckland
Regions
Auckland, Northland, Waitemata, Counties Manukau, Waikato, Bay of Plenty, Lakes, Tairawhiti, Taranaki, Whanganui, Hawke's Bay, Wairarapa, MidCentral, Capital & Coast, Hutt Valley, Nelson Marlborough, West Coast, Canterbury, South Canterbury, Southern (Otago), Southern (Southland)
Phone
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Email
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Web
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Facebook
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Photos
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As New Zealand’s trusted national online safety organization with a 25-year history, Netsafe’s work benefits hundreds of thousands of New Zealanders each year.

Our national awareness campaigns and outreach initiatives are aimed at educating the public. In today’s increasingly digital world, this mission has never been more important, with more and more New Zealanders falling victim to scams, bullying, grooming, impersonation, and threatening behaviour via social media and other channels.

Netsafe also provides a free support service and confidential advice to the people of Aotearoa seven days a week via our helpline. The volume of reports we receive gives an indication of the level of harm occurring in our communities with around 475 weekly requests for help related to online safety issues.

We all benefit from a reduction in online harm, but especially our most vulnerable communities. This includes our family members, our colleagues, our neighbours and friends.

Connecting Seniors safely provides a range of benefits for them, and society overall:
• Increased confidence in digital technology leads to improved sense of safety and courage to try new things
• Increased awareness of potential risks to online safety and how to prevent or deal with situations that arise
• Increased communication with family and friends via digital technology for social connection
Service Description
Service Description
Netsafe is New Zealand’s independent, non-profit online safety organisation. Taking a technology-positive approach to the challenges digital technology presents, we work to help people in New Zealand take advantage of the opportunities available through technology by providing practical tools, support and advice for managing online challenges.

Netsafe provides free and confidential advice and support to people in New Zealand seven days a week. Each week we answer about 450 requests for help related to online safety topics including scams, bullying, grooming, illegal content and abuse. We also provide support to schools and kura under a contract with the Ministry of Education.

Our service is free and confidential, and we provide specialist incident advice. You can report harmful content or concerning incidents online, affecting you or someone you know, to:

Text ‘Netsafe’ to 4282
Email help@netsafe.org.nz
Call toll free on 0508 NETSAFE (0508 638 723)
Online report form at netsafe.org.nz/report

Our contact centre is open 8am – 8pm weekdays and 9am – 5pm on weekends and public holidays.

If you are concerned about the immediate safety of you or someone else, please call 111.

Updated: 3 Mar 2023

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Nationwide

Updated: 3 Mar 2023

Meeting the needs of older people
Meeting the needs of older people
Netsafe provides free and confidential advice and support to people in New Zealand seven days a week. Each week we answer about 450 requests for help related to online safety topics including bullying, grooming, illegal content and scams.

Our service is free and confidential.

You can report harmful content or concerning incidents online affecting you or a family member to:

Text ‘Netsafe’ to 4282
Email help@netsafe.org.nz
Call toll free on 0508 NETSAFE (0508 638 723)
Online report form at netsafe.org.nz/report

Our contact centre is open 8am – 8pm weekdays and 9am – 5pm on weekends and public holidays.

Updated: 3 Mar 2023

Payment
Payment
Payment Status Details
Free Yes

Updated: 3 Mar 2023

Languages Spoken
Languages Spoken
Language Status Details
Other Information Yes Our Parent Toolkit with basic online safety advice is available in Te Reo Māori, Tongan, Samoan and Simplified Chinese: https://netsafe.org.nz/parenttoolkit/

Updated: 3 Mar 2023

Special Features
Special Features
Funding-dependent, Netsafe can provide tailored presentations for schools, Communities of Learning, organisations and businesses, and community groups throughout New Zealand. Our presentations are facilitated by one of our online safety experts. In addition to offering presentations, Netsafe can also facilitate online safety discussions, host workshops or provide consultation services by phone.

Request a presentation here: https://netsafe.org.nz/the-kit/request-a-netsafe-presentation/

Updated: 3 Mar 2023