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Netsafe

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Name
Netsafe
Category
IT & communications
Address
Auckland
Regions
Capital & Coast, Northland, Waitemata, Auckland, Counties Manukau, Waikato, Bay of Plenty, Lakes, Tairawhiti, Taranaki, Whanganui, Hawke's Bay, Wairarapa, MidCentral, Hutt Valley, Nelson Marlborough, West Coast, Canterbury, South Canterbury, Southern (Otago), Southern (Southland)
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As New Zealand’s trusted national online safety organization with a 25-year history, Netsafe’s work benefits hundreds of thousands of New Zealanders each year.

Our national awareness campaigns and outreach initiatives are aimed at educating the public. In today’s increasingly digital world, this mission has never been more important, with more and more New Zealanders falling victim to scams, bullying, grooming, impersonation, and threatening behaviour via social media and other channels.

Netsafe also provides a free support service and confidential advice to the people of Aotearoa seven days a week via our helpline. The volume of reports we receive gives an indication of the level of harm occurring in our communities with around 475 weekly requests for help related to online safety issues.

We all benefit from a reduction in online harm, but especially our most vulnerable communities. This includes our family members, our colleagues, our neighbours and friends.

Connecting Seniors safely provides a range of benefits for them, and society overall:
• Increased confidence in digital technology leads to improved sense of safety and courage to try new things
• Increased awareness of potential risks to online safety and how to prevent or deal with situations that arise
• Increased communication with family and friends via digital technology for social connection
Service Description
Service Description
Netsafe is New Zealand’s independent, non-profit online safety organisation. Taking a technology-positive approach to the challenges digital technology presents, we work to help people in New Zealand take advantage of the opportunities available through technology by providing practical tools, support and advice for managing online challenges.

Netsafe provides free and confidential advice and support to people in New Zealand seven days a week. Each week we answer about 450 requests for help related to online safety topics including scams, bullying, grooming, illegal content and abuse. We also provide support to schools and kura under a contract with the Ministry of Education.

Our service is free and confidential, and we provide specialist incident advice. You can report harmful content or concerning incidents online, affecting you or someone you know, to:

Text ‘Netsafe’ to 4282
Email help@netsafe.org.nz
Call toll free on 0508 NETSAFE (0508 638 723)
Online report form at netsafe.org.nz/report

Our contact centre is open 8am – 8pm weekdays and 9am – 5pm on weekends and public holidays.

If you are concerned about the immediate safety of you or someone else, please call 111.
Updated: 3 Mar 2023
Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Nationwide
Updated: 3 Mar 2023
Meeting the needs of older people
Meeting the needs of older people
Netsafe provides free and confidential advice and support to people in New Zealand seven days a week. Each week we answer about 450 requests for help related to online safety topics including bullying, grooming, illegal content and scams.

Our service is free and confidential.

You can report harmful content or concerning incidents online affecting you or a family member to:

Text ‘Netsafe’ to 4282
Email help@netsafe.org.nz
Call toll free on 0508 NETSAFE (0508 638 723)
Online report form at netsafe.org.nz/report

Our contact centre is open 8am – 8pm weekdays and 9am – 5pm on weekends and public holidays.
Updated: 3 Mar 2023
Payment
Payment
Payment Status Details
Free Yes
Updated: 3 Mar 2023
Languages Spoken
Languages Spoken
Language Status Details
Other Information Yes Our Parent Toolkit with basic online safety advice is available in Te Reo Māori, Tongan, Samoan and Simplified Chinese: https://netsafe.org.nz/parenttoolkit/
Updated: 3 Mar 2023
Special Features
Special Features
Funding-dependent, Netsafe can provide tailored presentations for schools, Communities of Learning, organisations and businesses, and community groups throughout New Zealand. Our presentations are facilitated by one of our online safety experts. In addition to offering presentations, Netsafe can also facilitate online safety discussions, host workshops or provide consultation services by phone.

Request a presentation here: https://netsafe.org.nz/the-kit/request-a-netsafe-presentation/
Updated: 3 Mar 2023
What's New
What's New
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Toolkit To Empower Seniors With Scam-proofing Savvy And Online Safety Smarts

 

Arming older New Zealanders with the skills and know-how to keep themselves safe online, is the focus of a new initiative launched nationwide by Netsafe today.

A joint project with Chorus, the Get Set Up for Safety programme includes a toolkit of free guides, videos, and other resources with practical advice on everything from fundamental online safety and security habits through to protection from financial scams and safer online shopping and socialising.

According to research conducted by Netsafe in 2023 as part of the Annual Population Survey almost half (47%) of over 70s expressed interest in learning more about online safety and how to protect themselves against scams. A similar number (49%) said they require assistance at least occasionally when using digital devices.

Senior sector organisations including Digital Seniors, Age Concern and the 20/20 Trust, who were consulted during the development of the toolkit, echoed this feedback, highlighting the need for better resources on these issues.

“The ability to identify scams and protection from financial fraud are key issues for seniors, however we also know older adults want more support and information so they can fully enjoy the benefits of the digital world,” says Netsafe Chief Online Safety Officer Sean Lyons.

“Get Set Up for Safety is designed to help seniors feel more comfortable and knowledgeable when they are online and to demystify the digital world for those who aren’t yet confident in the digital space, which is often due to concerns about safety and security.

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“Scams are understandably a top concern among older adults, so as part of the Get Set Up for Safety programme we’re introducing a new easy-to-remember acronym to help people recognise the red flags, SCAMS = Surprise, Control, Access, Money, Stop”.

The Get Set Up for Safety programme includes free printable guides, pamphlets and a series of videos covering topics such as:

  • Safe online shopping and banking
  • How to spot a scam
  • Social media settings and safety
  • Setting up devices securely
  • User-friendly device settings
  • Glossary of terminology

Hannah Taylor, Chorus Head of Sustainability says Chorus is very proud to support Netsafe’s important mahi on behalf of older adults in Aotearoa,

“This partnership has been driven out of a desire to empower people and keep them safe online,” she says.

“In an age where online safety issues such as scams are becoming hugely problematic and digital skills are a basic life necessity, it’s clear these resources are much needed.

“This mahi has been truly collaborative, with input from many different organisations who share a common goal of enabling older adults to embrace the benefits of the digital world”.

With over one million New Zealanders expected to age into the 65+ bracket by 2028 and essential services increasingly moving online, the programme fills an important resource gap for many public-facing organisations such as public libraries, community groups and charity organisations, that older adults often turn to for assistance with digital matters.

The Get Set Up for Safety resources will be freely available to access, download, or print out from the Netsafe website at www.netsafe.org.nz/olderpeople.

Printed pamphlets and other collateral will also be available nationally over the coming months, at public libraries, Citizens Advice Bureaus, Chorus community events, Digital Seniors hubs and Age Concern regional offices, among other locations.

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Updated: 14 Feb 2024