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Ultimate Care Oakland
At a glance
- Vacancy
- Yes
- Name
- Ultimate Care Oakland
- Category
- Hospital Care
- Address
- 108 Thirteenth Avenue
Tauranga - DHB
- Bay of Plenty
- Phone
- (07) 578 2514
- Fax
- (07) 578 2257
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Raewyne Winiata - (07) 578 2514 (Ext 702
- Owner
- Ultimate Care Group Ltd - (04) 477 9358
Other services
Photos
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Map
Description
Up an oak-lined driveway, situated in beautiful gardens, is a fabulous kauri villa which has been converted into a two-storey rest home and hospital facility. Ultimate Care Oakland is located in the heart of residential Tauranga and is one of the longest established rest home and hospital facilities in the Bay of Plenty.
With the adjoining Copper Beech Apartments offering independent and assisted living, Ultimate Care Oakland provides a full continuum of care, its rest home and hospital facilities ensuring that ongoing health requirements can be easily managed.
Staff say, "There’s a real sense of community here. We have communal living areas where residents can spend time together relaxing and catching up and an open door policy when friends and families visit.
All of our friendly nurses are specialists in aged care and we provide personal care plans along with tailor-made activity programmes. We can also accommodate couples in the same room."
With the adjoining Copper Beech Apartments offering independent and assisted living, Ultimate Care Oakland provides a full continuum of care, its rest home and hospital facilities ensuring that ongoing health requirements can be easily managed.
Staff say, "There’s a real sense of community here. We have communal living areas where residents can spend time together relaxing and catching up and an open door policy when friends and families visit.
All of our friendly nurses are specialists in aged care and we provide personal care plans along with tailor-made activity programmes. We can also accommodate couples in the same room."
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Some Rooms |
| Updated: 30 Mar 2017 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 58 |
| Long term vacancy | Yes |
| Short term vacancy | Yes |
| Please give us a call we have a number of rooms you can choose from | |
| Impending vacancy | Yes |
| Updated: 22 Jun 2017 | |
Testimonials
| "The family would like to say a big thank you for your compassionate care of our mum and grandma and your thoughtful gestures to the family on her passing. She was very content at Oakland's and enjoyed having laughs with her carers".
"You all do a fabulous job in caring for the residents of Oakland". "Thank you for her care. You made her last months wonderful and her last days bearable”. |
| Updated: 30 Mar 2017 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of registered nurses that work 24 hours round the clock. They are supervised by a Clinical Services Manager | |
| Enrolled Nurse | Yes | Our Enrolled Nurses work alongside our registered nurses to support them. | |
| Healthcare Assistants/Caregivers | Yes | We are pleased to say our caregivers attend a high number of education days and they are all working with career force to ensure they deliver the best possible care to our residents | |
| Physiotherapist | Yes | We have a physiotherapist that is contracted to work Tuesdays and Thursday at the facility. | |
| Occupational Therapist | No | If an occupational therapist is required, we will source one from the DHB based on the individual needs of each resident | |
| Own Social Worker | No | We can easily request the social work services from the Needs Assessment teams in the community. | |
| Diversional Therapist | Yes | We have a full time Divertional Therapist who works on site with her team Monday to Friday. We have a great activities programme | |
| Activities Co-ordinator | Yes | Our activities co-coordinator assists the Diverstional Therapist to deliver a fantastic activities programme | |
| Hairdresser | Yes | We have a hairdresser that comes on site each Thursday every week. | |
| Podiatrist | Yes | We have a podiatrist that conducts monthly visits and they are each Thursday. | |
| Dietitian | Yes | All of our menu's are approved by a dietitian. We refer any residents that we are concerned about eating well to the DHB dietician | |
| Chaplain/Spiritual Advisor | Yes | Inter-denominational support and services available on request | |
| Other Personnel | Yes | We have a National Support Office based in Wellington with additional clinical support from a National Clinical Coach, National Quality Manager | |
| Updated: 30 Mar 2017 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Palliative Care Contract | No | Although we do not have a palliative care contract. All of our residents receive the highest possible standard of care at their time of need. |
| End of Life/Palliative Care | Yes | We have a close relationship with Waipuna Hospice. Our registered nurses are trained to deliver the best care for our residents at the end stage of life. |
| Gastronomy/Nasogastric Management | Yes | We are able to manage and resident that requires any Gastro/Nasogastric care. |
| Oxygen Management | Yes | If oxygen is prescribed we have a team of registered nurses who can ensue this is managed as required. |
| Surgical Followup | Yes | If you have recently had surgery and need to recover or rehabilitate we can meet your needs. |
| Wound Care | Yes | Registered Nurses have training and competence to manage any wounds. |
| Diabetic Care | Yes | Our registered nurses are more than capable to manage your diabetic needs |
| Continence Advisor | Yes | Our registered nurses can assess any of our residents for a continence assessment. |
| Infection Control | Yes | We have a a very good infection Control programme that is monitored by our Clinical team based at the National Support Office in Wellington |
| Stomal Therapist | Yes | Should you require stomal care our nurses can provide this for you and support your needs. |
| Psychiatric Care | No | We do not provide this level of service |
| Stroke Rehabilitation | Yes | We are more than happy to assess and assist you with your needs should you unfortunately suffer a stroke |
| Tracheotomy Care | Yes | This is assessed on a case by case situation |
| Dialysis | No | Dialysis is indeed a specialty. We are not able to offer support with this at this time. |
| Spinal Injuries | No | We are not able to provide the level of care required for spinal injuries |
| Specialised Dementia Care | No | We do not at this time provide specialised dementia care |
| Gerontological Care | Yes | Our organisation is committed to gerontology. We have a team of experts that assist our registered nurses to provide some of the best quality of care in gerontology. |
| Urology | No | We are not specialised in this topic |
| Clinical Manager | Yes | Our Clinical Services Manager is full time and is very supportive of our registered nurses. |
| Psychologist | No | This can be sourced privately |
| Psychiatrist | No | We have access to Health of Older People services |
| Updated: 30 Mar 2017 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We can provide respite care to suit your needs. Please do not hesitate to contact us for furthe rinformation |
| Carer Support | Yes | We can assist you if you are entitled to carer support |
| Subsidised | Yes | We provide the best quality of care for both private and subsidised residents. |
| Private Paying | Yes | We have a number of private paying residents. Please don't hesitate to contact us for further information. |
| Booking can be made in advance | Yes | We are more than happy to accommodate your needs all you need to do is call us. |
| Updated: 22 Jan 2017 | ||
Features
| Feature | Status | Details |
|---|---|---|
| Under 65 yrs with Disability | Yes | We like to think we can provide care for those under 65. We do this on a case by case situation. |
| Day Care | Yes | We can negotiate private daycare please don't hesitate to ask should you require it. |
| Palliative Care Contract | Yes | Individual contracted by BOP DHB. |
| Other End of Life/Palliative Care | No | Our registered nurses give the best possible care for those who are at end stage of life. |
| Whanau Room | Yes | Quiet room available for bookings. |
| Rooms (Single) | Yes | We have a number of single rooms that you can choose from. Each room is comfortable and accomodate most personal effects |
| Rooms (Shared) | No | We do not have any shared rooms |
| Rooms (Suit Couple) | Yes | We have a couple of rooms that would accommodate a couple. We can also have different levels of care. One could require rest home level and one hospital level. Please enquire |
| Ensuite | Yes | Shared ensuite $4.50 per day, Private ensuite $7.50 per day |
| May Bring Own Furniture | Yes | Residents are encouraged to bring any items that make their room homely, including any pieces of furniture they may want. They will need to bring a TV for their room if they require one. |
| Alcohol Permitted | Yes | To be monitored by Registered Nurse (medical condition permitting) and approved by G.P. |
| Pets In Residence | Yes | This is negotiable on case by case |
| Negotiate To Bring Own Pet | Yes | We are pet friendly and animals are permitted at the discretion of the Facility Manager. All pets must be well behaved and if the resident goes on holiday at any time the pet must be placed in pet accommodation for the period of holiday. |
| Phone Access In Own Room | Yes | This is optional and is paid for by the resident. |
| Wifi | No | We are almost at the point of offering a Wi-FI service to our residents |
| Resident can adjust heating in own room | Yes | Each room has individual heating options to suit individual neds |
| Residents Committee | Yes | Our residents have monthly meetings to give feedback and can make suggestions to improve any services, have input into activities programme and regularly give feedback on meals etc: |
| Family Committee | Yes | Regular family meetings are held as required to keep family / whanau informed of resident's progress. |
| Newsletter | Yes | We provide a bi-monthly newsletter for residents and families. |
| Policy for management of challenging behaviour | Yes | Our organisation has a policy for management of challenging behavior. All our staff receive training on this topic also. |
| Confused Residents | Yes | At times some of our residents can become confused as part of their illness or just the aging process. Our staff are trained to manage this and take care of the residents during this phase of confusion |
| Lounges/seating areas | Yes | Each of our wings have their own lounges that are comfortable with lounge chairs and televisions. |
| Outings | Yes | The Activities team plan outings and events and have access to a van. |
| Smokers Room | No | We do not encourage smoking at our facility but we will provide an adequate outdoor area for any residents requesting it. |
| Smoking Permitted | Yes | In designated outside area |
| Semi-Secure | No | We do not provide semi-secure areas |
| Sprinklers | Yes | Our building has a building warrant of fitness certificate and as such each of our rooms are fitted with Sprinklers |
| Audit report available | Yes | Our latest audit report can be found on the Ministry of Health website. |
| Updated: 22 Jan 2017 | ||
Special Features
| Ultimate Care Oakland is centrally located in Thirteenth Avenue, Tauranga, close to shops, supermarkets, doctors, hospitals and churches. It is part of the Ultimate Care Group Ltd, a NZ owned and operated group of facilities. Ultimate Care Oakland prides itself on retaining a personal touch with our residents and families. |
| Updated: 30 Mar 2017 |
Interests & Activities
| Activity programme, Big print books, Board games, Breakfast in bed, Church services, Concerts, Entertainment, Exercises, Games, Happy Hour, Housie, Indoor Games, Music, RSA, Shopping, Sing-a-longs, Videos, Outings. |
| Updated: 8 Sep 2015 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details re Meals | Our 6 weekly rotating menu is reviewed by a Dietician and prepared fresh daily, onsite to meet the preferences of all our residents. On admission we record likes and dislikes and preferences. | |
| Staffing Details | Our friendly and trained staff can care for you and your family to give peace of mind to everyone. The staff is led by our onsite Facility Manager - Anne Bruning, Clinical Services Manager - Wendy Ellerson and our R.N's. They are supported by National Office at Ultimate Care Group Ltd who have extensive experience and expertise in the Residential Health Sector and therefore understand the complexities and requirements of our residents. | |
| Associated Complexes | We are a part of the Ultimate Care Group of facilities - 18 facilities throughout New Zealand. We are supported by our National Office in Wellington. | |
| Fees Details/Fees Do Not Include | Telephone Ensuite Premium Room | |
| Updated: 22 Jan 2017 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Chinese dialect | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Maori - Te Reo | Yes | |
| Rumanian | Yes | |
| Russian | Yes | |
| Other Information | Yes | We are happy to recommend translator services |
| Updated: 30 Mar 2017 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Christian | Yes | |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Updated: 30 Mar 2017 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 km | Buses leave from Fraser Street |
| Shops | 0.50 km | 11th Avenue, Countdown, Foodtown |
| Mall | 1.00 km | 11th Avenue Shopping centre |
| Parks | 1.00 km | Memorial Park, 11th Avenue |
| Library | 2.00 km | Tauranga Central Library |
| Updated: 30 Mar 2017 | ||
Credentials & Membership
| Credentials & Membership | Status | Details |
|---|---|---|
| CareerForce | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
| Rest Home MOH Audit Report Available. | Yes | |
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| Updated: 20 May 2015 | ||