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Ultimate Care Oakland
At a glance
- Vacancy
- Yes
- Name
- Ultimate Care Oakland
- Category
- Hospital Care
- Address
- 108 Thirteenth Avenue
Tauranga 3112 - DHB
- Bay of Plenty
- Phone
- 07 578 2514
- Fax
- 07 578 2257
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Lesley Sparke - 07 578 2514 Ext 702
- Owner
- Ultimate Care Group Ltd - 04 477 9358
Other services
Photos
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Map
Downloads
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| Preview | File | Description |
|---|---|---|
 Ultimate Care Oakland Brochure |
Reviews
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Description
Ultimate Care Oakland provides a full continuum of care in its rest home and hospital facilities ensuring that ongoing health requirements can be easily managed. The adjoining Oakland Lodge (Independent Living) offering independent and assisted living (see our Retirement Villages ('Purchase') page).
Residents, family, staff and visitors say, "There’s a real sense of community here". We have communal living areas where residents can spend time together relaxing and catching up, an open door policy for friends and families to visit and we promote individual choice and participation in all aspects of our residents lives .
All of our friendly nurses are specialists in aged care and we provide personal care plans along with tailor-made activity programmes. We can also accommodate couples in the same room. If you have a small pet, let us know, they may be able to reside here with you.
The original villa dates back to the 1800's and has a unique ambience.
Click our 'Downloads' tab above to download a copy of our brochure
Or call Lesley, our Facility Manager on (07) 578 2514 to arrange a personal tour.
Residents, family, staff and visitors say, "There’s a real sense of community here". We have communal living areas where residents can spend time together relaxing and catching up, an open door policy for friends and families to visit and we promote individual choice and participation in all aspects of our residents lives .
All of our friendly nurses are specialists in aged care and we provide personal care plans along with tailor-made activity programmes. We can also accommodate couples in the same room. If you have a small pet, let us know, they may be able to reside here with you.
The original villa dates back to the 1800's and has a unique ambience.
Click our 'Downloads' tab above to download a copy of our brochure
Or call Lesley, our Facility Manager on (07) 578 2514 to arrange a personal tour.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 8 Mar 2018 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 38 |
| Vacancy | Yes |
| Clean tidy room with garden view | |
| Impending vacancy | No |
| Premium Room Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 22 Oct 2020 | |
Testimonials
| "The family would like to say a big thank you for your compassionate care of our mum and grandma and your thoughtful gestures to the family on her passing. She was very content at Oakland's and enjoyed having laughs with her carers".
"Thank you to all staff at Oakland for making Mum's departure as good as it could be. I wish I had moved her to Oakland sooner". "Excellent personal service. The caregivers attended to my Mum beautifully and treated her like a princess - even through she was high level dementia care. I highly recommend your staff”. |
| Updated: 11 Oct 2018 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of registered nurses that work 24 hours round the clock. They are supervised by a Clinical Services Manager | |
| Enrolled Nurse | Yes | Our Enrolled Nurses work alongside our registered nurses to support them. | |
| Healthcare Assistants/Caregivers | Yes | We are pleased to say our caregivers attend a high number of education days and they are all working with career force to ensure they deliver the best possible care to our residents | |
| Physiotherapist | Yes | We have a physiotherapist that is contracted to work Tuesdays and Thursday at the facility. | |
| Occupational Therapist | No | If an occupational therapist is required, we will source one from the DHB based on the individual needs of each resident | |
| Social Worker (on site) | No | We can easily request the social work services from the Needs Assessment teams in the community. | |
| Diversional Therapist | Yes | We have a full time Divertional Therapist who works on site with her team Monday to Friday. We have a great activities programme | |
| Activities Co-ordinator | Yes | Our activities co-coordinator assists the Diverstional Therapist to deliver a fantastic activities programme | |
| Hairdresser | Yes | We have a hairdresser that comes on site each Thursday every week. | |
| Podiatrist | Yes | We have a podiatrist that conducts monthly visits and they are each Thursday. | |
| Dietitian | Yes | All of our menu's are approved by a dietitian. We refer any residents that we are concerned about eating well to the DHB dietician | |
| Chaplain/Spiritual Advisor | Yes | Inter-denominational support and services available on request | |
| Other Personnel | Yes | We have a National Support Office based in Wellington with additional clinical support from a National Clinical Coach, National Quality Manager | |
| Updated: 26 Feb 2018 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | If oxygen is prescribed we have a team of registered nurses who can ensue this is managed as required. |
| Gastronomy/Nasogastric Management | Yes | We are able to manage and resident that requires any Gastro/Nasogastric care. |
| Bariatric (Care of the very overweight) | Yes | Each case is taken on an individual basis |
| Palliative Care (Contracted) | No | Although we do not have a palliative care contract. All of our residents receive the highest possible standard of care at their time of need. |
| End of Life/Palliative Care | Yes | We have a close relationship with Waipuna Hospice. Our registered nurses are trained to deliver the best care for our residents at the end stage of life. |
| Dialysis | No | Dialysis is indeed a specialty. We are not able to offer support with this at this time. |
| Wound Care | Yes | Registered Nurses have training and competence to manage any wounds. |
| Diabetic Care | Yes | Our registered nurses are more than capable to manage your diabetic needs |
| Continence Advice | Yes | Our registered nurses can assess any of our residents for a continence assessment. |
| Stomal Therapy | Yes | Should you require stomal care our nurses can provide this for you and support your needs. |
| Stroke Rehabilitation | Yes | We are more than happy to assess and assist you with your needs should you unfortunately suffer a stroke |
| Tracheotomy Care | Yes | This is assessed on a case by case situation |
| Spinal Injuries Care | No | We are not able to provide the level of care required for spinal injuries |
| Infection Control | Yes | We have a a very good infection Control programme that is monitored by our Clinical team based at the National Support Office in Wellington |
| Surgical Followup | Yes | If you have recently had surgery and need to recover or rehabilitate we can meet your needs. |
| Psychiatric Care | No | We do not provide this level of service |
| Clinical Management | Yes | Our Clinical Services Manager works full time and supports our registered nurses through education and mentoring. |
| Updated: 11 Oct 2018 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We can provide respite care to suit your needs. Please do not hesitate to contact us for further information |
| Carer Support | Yes | We can assist you if you are entitled to carer support |
| Subsidised | Yes | We provide the best quality of care for both private and subsidised residents. |
| Private Paying | Yes | We have a number of private paying residents. Please don't hesitate to contact us for further information. |
| Booking can be made in advance | Yes | We are more than happy to accommodate your needs all you need to do is call us. |
| Updated: 8 Mar 2018 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are encouraged to bring any items that make their room homely, including any pieces of furniture they may want. They will need to bring a TV for their room if they require one. |
| Single Rooms | Yes | We have a number of single rooms that you can choose from. Each room is comfortable and accomodate most personal effects |
| Shared Rooms | No | We do not have any shared rooms |
| Rooms suitable for a couple | Yes | We have a couple of rooms that would accommodate a couple. We can also have different levels of care. One could require rest home level and one hospital level. Please enquire |
| Ensuite | Yes | Shared ensuite $4.50 per day, Private ensuite $7.50 per day |
| Alcohol Permitted | Yes | To be monitored by Registered Nurse (medical condition permitting) and approved by G.P. |
| Pets In Residence | Yes | This is negotiable on case by case |
| Negotiate To Bring Own Pet | Yes | We are pet friendly and animals are permitted at the discretion of the Facility Manager. All pets must be well behaved and if the resident goes on holiday at any time the pet must be placed in pet accommodation for the period of holiday. |
| Phone Access In Own Room | Yes | This is optional and is paid for by the resident. |
| Wifi | Yes | We have a guest a Wi-FI service to our residents |
| Resident can adjust heating in own room | Yes | Each room has individual heating options to suit individual neds |
| Cater for under 65 yrs with Disability | Yes | We like to think we can provide care for those under 65. We do this on a case by case situation. |
| Lounges/seating areas | Yes | Each of our wings have their own lounges that are comfortable with lounge chairs and televisions. |
| Provide End of Life/Palliative Care | No | Our registered nurses give the best possible care for those who are at end stage of life. |
| Palliative Care Contract | Yes | Individual contracted by BOP DHB. |
| Day Programme for day stay clients | Yes | We can negotiate private daycare please don't hesitate to ask should you require it. |
| Outings | Yes | The Activities team plan outings and events and have access to a van. |
| Whanau Room | Yes | Quiet room available for bookings. |
| Residents Committee | Yes | Our residents have monthly meetings to give feedback and can make suggestions to improve any services, have input into activities programme and regularly give feedback on meals etc: |
| Family Committee | Yes | Regular family meetings are held as required to keep family / whanau informed of resident's progress. |
| Newsletter | Yes | We provide a bi-monthly newsletter for residents and families. |
| Policy for management of challenging behaviour | Yes | Our organisation has a policy for management of challenging behavior. All our staff receive training on this topic also. |
| Confused Residents | Yes | At times some of our residents can become confused as part of their illness or just the aging process. Our staff are trained to manage this and take care of the residents during this phase of confusion |
| Smokers Room | No | We do not encourage smoking at our facility but we will provide an adequate outdoor area for any residents requesting it. |
| Smoking Permitted | Yes | In designated outside area |
| Semi-Secure | No | We do not provide semi-secure areas |
| Updated: 26 Feb 2018 | ||
Special Features
| Ultimate Care Oakland is centrally located in Thirteenth Avenue, Tauranga, close to shops, supermarkets, doctors, hospitals and churches. It is part of the Ultimate Care Group Ltd, a NZ owned and operated group of facilities. Ultimate Care Oakland prides itself on retaining a homely environment and personal touch with our residents and families. |
| Updated: 11 Oct 2018 |
Interests & Activities
| Activity programme, Big print books, Board games, Breakfast in bed, Church services, Concerts, Entertainment, Exercises, Games, Happy Hour, Housie, Indoor Games, Music, RSA, Shopping, Sing-a-longs, Videos, Outings, BBQ, Bingo, Breakfast in bed, Canine friends, Children, Cooking, Electric beds, Internet, Minibus, Newspaper reading, Quizzes, Tai Chi |
| Updated: 11 Oct 2018 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Our 4 weekly rotating menu is reviewed by a Dietician and prepared fresh daily, onsite to meet the preferences of all our residents. On admission we record likes and dislikes and preferences. | |
| Staffing Qualifications and Details | Our friendly and trained staff can care for you and your family to give peace of mind to everyone. The staff is led by our onsite Facility Manager - Lesley Sparke, Clinical Services Manager - Carolyn Gilmour and our R.N's. They are supported by National Office at Ultimate Care Group Ltd who have extensive experience and expertise in the Residential Health Sector and therefore understand the complexities and requirements of our residents. | |
| Associated Complexes | We are a part of the Ultimate Care Group of facilities - 17 facilities throughout New Zealand. We are supported by our National Office in Wellington and Head Office in Auckland. | |
| What's included in your fees and what's not | Telephone Ensuite Premium Room | |
| Updated: 11 Oct 2018 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Chinese dialect | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Maori - Te Reo | Yes | |
| Rumanian | Yes | |
| Russian | Yes | |
| Other Information | Yes | We are happy to recommend translator services |
| Updated: 11 Oct 2018 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Christian | Yes | |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Updated: 11 Oct 2018 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 km | Buses leave from Fraser Street |
| Shops | 0.50 km | 11th Avenue, Countdown, Foodtown |
| Mall | 1.00 km | 11th Avenue Shopping centre, close to Fraser Cove |
| Parks | 1.00 km | Memorial Park, 11th Avenue |
| Library | 2.00 km | Tauranga Central Library |
| Updated: 11 Oct 2018 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| CareerForce | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
| Rest Home MOH Audit Report Available. | Yes | http://www.ultimatecare.co.nz/homes-and-villages/bay-of-plenty/oakland.html |
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| Updated: 11 Oct 2018 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
