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Ultimate Care Madison

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Ultimate Care Madison
144 Queen Street West
Levin 5510
Postal Address
144 Queen Street West
Levin 5510
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Sonya Smith - 06 367 2305
Ultimate Care Group
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Visitors with limitations - please call us first
Ultimate Care Madison is a friendly and well-established Aged Care Facility that provides a high standard of care for our Rest Home and Hospital level care residents.

Madison has been part of the Levin community for over 20 years. Situated in a picturesque setting, our well-appointed 53 bed facility is built around well-maintained grounds with a spacious private courtyard which is enjoyed by residents and families.

On our site we also have 18 independent Villas, whose residents can access some services from our facility. Also they have the added peace of mind that the Facility offers Rest home or Hospital care if their needs change.

In the facility we have spacious communal lounges and 2 dining rooms where we offer nutritious home cooked meals from our onsite kitchen.

You may wish to join in with our busy activities schedule which would see you socializing in a friendly environment with likeminded people.
Respite care is available however some conditions may apply.

Premium room charges may apply for some rooms at our facility with a minimum charge of $10.00 per day to a maximum charge of $25.00 per day for a new resident
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 10 Dec 2020
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 24
Vacancy No
Impending vacancy No
Premium Room Charges Some Rooms from $10.00/day up to $25.00/day as at 18 Oct 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 19 Aug 2022
"Mum is really well cared for and the most important aspect for the family is the genuine care and friendly banter we see from the staff".

"You have the kindest Caregivers and Nurses who make our parents very happy. Well done for the great staff and facility atmosphere".

"We appreciate the care and commitment by all staff to keep our family member happy and safe. We were very confident that they are cared for to a high standard and really appreciate the photos being sent through regularly as we have immediate family all around the world and this is of great comfort to them".
Updated: 19 Mar 2021
Type Hours Per Week Status Details
Registered Nurse Yes We have a team of dedicated registered nurses who are committed to providing the highest standard of nursing care.
Enrolled Nurse Yes We have two enrolled nurses who work varied days and shifts
Healthcare Assistants/Caregivers Yes All our care staff are working towards Career Force qualification. As you enter Madison you will see a honours board that records our staff's achievements
Physiotherapist Yes We have a physio who visits weekly.
Occupational Therapist Negotiable
Social Worker (on site) Negotiable
Diversional Therapist Yes Our DT has been with us for over 10 years andruns a very comprehensive programme that caters for every level of care.
Activities Co-ordinator Yes We have volunteers that come and helps iur DT on a regular basis.
Hairdresser Yes Our salon is situated in Brooklyn wing. Our hairdresser is available Tuesday afternoons - bookings made with receptionist.
Podiatrist Yes Our mobile podiatrist visits approximately every 6 weeks.
Dietitian Yes We have a dietitian who oversees our 4-week cycle menu. She is also available for consultation over specific diets if required.
Accredited Visitors Yes The facility is visited by a number of allied services.
Kaumatua Negotiable A Kaumatua is available on request.
Chaplain/Spiritual Advisor Yes We can access a Chaplin through the various church groups which visit. This can be arranged on an individual basis as required.
Other Personnel Yes We have a team of clinical experts at our National Support Office who ensure we delivery the best possible care for our residents
Updated: 10 Dec 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We are able to manage any oxygen therapy your GP has prescribed for you
Gastronomy/Nasogastric Management Yes Our registered nurses can manage any gastric requirement
End of Life/Palliative Care Yes We are committed to providing palliative care. Our team are dedicated in this area of specialty and work closely with the team at the hospice
Wound Care Yes Our nurses are trained in managing wounds as well as being able to access wound care specialists if required
Diabetic Care Yes We can assist you with the management of your diabetes
Continence Advice Yes All our trained staff are able to assess your continence requirements
Stomal Therapy Yes Access as required
Stroke Rehabilitation Yes We can be part of your stroke recovery plan
Infection Control Yes Our organisation has a very robust Infection Control Programme that has been endorsed by the Medical Officer of Health Canterbury
Surgical Followup Yes If you require a surgical procedure we are happy to be part of your post-op recovery plan
Clinical Management Yes We have a full time clinical services manager who oversees the care plans and the nursing teams
Updated: 10 Dec 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We have a specific respite room available. If Supportlinks have identified that respite is required, please ring or come in and talk with us. Process will be explained at time of visit
Subsidised Yes Yes, we provided subsidised services should you meet the requirements.
Booking can be made in advance Yes Bookings can be made in advance, please contact us discuss your needs and availabilities.
Updated: 10 Dec 2020
Feature Status Details
May Bring Own Furniture Yes A bed, overtable and bedside cabinet are supplied in rooms. Residents are encouraged to bring in other belongings that makes the room feel more homely as long as the environment is clutter free - safety issue
Single Rooms Yes Manhattan Wing rooms have a shared ensuite - situated between two rooms
Rooms suitable for a couple Yes We do have double rooms at the front of the facility that can accommodate a couple
Ensuite Yes Shared ensuites on Manhattan wing
Alcohol Permitted Yes Residents are able to have their own alcohol within reason.
Pets In Residence Yes We have a facility cat named Maddie. We welcome visits from other pets.
Negotiate To Bring Own Pet Yes Whilst we cannot accommodate everyone's pet as much as we would love to, we are happy to accommodate any pets that would like to pop in for a visit.
Phone Access In Own Room Yes A personal phone line can be arranged with a private provider to have a telephone connected to your room. Additional fees may apply.
Wifi Yes We have free wi-fi throughout our facility for all our residents and families visiting.
Resident can adjust heating in own room No The facility has gas under floor heating ensuring the facility is warm at all times.
Cater for under 65 yrs with Disability Yes Our core business is Aged Care and if you are close to 65 we are more than happy to discuss your needs individually. Please feel free to call our manager.
Lounges/seating areas Yes We have two lounges (one that can be booked for birthdays, anniversaries etc) and a community hall. The Manhattan lounge has tea/coffee facilities for visitors.
Provide End of Life/Palliative Care Yes We are committed to providing palliative care under our palliative care contract. Our team are dedicated in this area of specialty working with local hospice.
Day Programme for day stay clients Yes Our day care residents are encouraged to join in with the facility activities programme.
Outings Yes Our Diversional Therapist runs a very robust activity programme which includes outings .
Whanau Room Yes We have a private room available for meetings should you require one.
Residents Committee Yes Two monthly resident meetings are held. Families are encouraged to attend. Date is displayed on wall beside the sign in register.
Family Committee No Families are welcome to meet with management/RNs at any time
Newsletter Yes Quarterly newsletters will be emailed to families, or available at reception.
Policy for management of challenging behaviour Yes Our organisation has a range of policies that staff are required to follow. We do have a management of challenging behaviour
Confused Residents Yes At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times.
Smoking Permitted Yes The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Updated: 10 Dec 2020
Special Features
Special Features
We have a lovely courtyard in the middle of the facility that has a fish pond and an aviary for residents enjoyment. Sky TV in the Manhattan lounge for all the exciting sporting events.
Updated: 10 Dec 2020
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, BBQ, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, , Companion Club, Concerts, Cooking, Craft, Digital camera, Electric beds, Email, Entertainers, Exercises, Fax, Flower arranging, Games, , Garden, Golf, Happy Hour, Indoor Games, , Library, Lotto,Mobility Van, Music, Newspaper reading, Organ, Outings, Parties, Pastoral care, Pianist, Pool, Sing-a-longs, Shopping, Videos
Updated: 10 Dec 2020
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Standard fees apply. Other costs may be incurred for resident/epoa/family preference. Please contact us for a detailed price list.
Staffing qualifications and details Our staff go through an orientation programme and continue with on-going education. All our staff are committed to providing the best quality of care and maintaining our philosophy of 'We Promise to Care"
Details about meals All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist.
Associated Complexes Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide.
Updated: 10 Dec 2020
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Filipino Yes
Maori - Te Reo Yes
Samoan Yes
Other Details Yes We can arrange a translator service should you require them.
Updated: 10 Dec 2020
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes Communion monthly
Inter denominational Yes Weekly Religious Studies
Methodist Yes
Roman Catholic Yes Communion weekly on a Sunday
Salvation Army Yes Regular visitors
(Other comments) Yes Other Faiths can be sourced by the Facility to see if there's a local representation.
Updated: 10 Dec 2020
Location Distance Details
Public Transport 0.30 Km
Shops 0.50 Km
Mall 0.50 Km
Parks 0.30 Km
Library 0.50 Km
Updated: 10 Dec 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Retirement Village Accreditation (Expiry date) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 10 Dec 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.