Aroha
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At a glance
- Vacancy
- No
- Name
- Aroha
- Category
- Hospital
- Address
- 128 Monrad Street
Highbury
Palmerston North 4412 - Postal Address
- Same as above
- Region
- Manawatū-Whanganui
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Brenda De'Adman - 027 455 0079
Other services
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| Preview | File | Description |
|---|---|---|
 Aroha Brochure
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At Alden, we believe that all our elders deserve compassionate, trusted and respectful care, no matter their means or background. Alden Aroha is set in picturesque surroundings. We have a wonderful, relaxed atmosphere, a varied activities programme, companionship and security.
With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.
Facility Features:
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• A full and varied Activities Programme – 7 days a week
• Visiting Hairdresser and Podiatrist
• Regular happy hour
• Dietician-approved meals and catering for special diets
• Sky TV
Close to:
• Supermarket
• Medical centre
• Local churches
• Shopping centre
• Aquatic Centre
• Parks
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
For more information, visit our website at alden.co.nz
With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.
Facility Features:
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• A full and varied Activities Programme – 7 days a week
• Visiting Hairdresser and Podiatrist
• Regular happy hour
• Dietician-approved meals and catering for special diets
• Sky TV
Close to:
• Supermarket
• Medical centre
• Local churches
• Shopping centre
• Aquatic Centre
• Parks
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
For more information, visit our website at alden.co.nz
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 29 Sep 2025 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 19 |
| Vacancy | No |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | Some Rooms from $10.00/day up to $25.00/day as at 20 Aug 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
|
Updated: 14 Oct 2025 |
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Testimonials
| "Staff are wonderful and smiling, they are like family". "I have enjoyed going on outings with residents and staff. Have also enjoyed the various groups that come into Aroha especially when the residents sing along with them. When the canine friends company visit with their dogs it is awesome to see the interactions with the residents". "Very dedicated, homely environment". |
|
Updated: 29 Sep 2025 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of committed Registered Nurses who strive to ensure residents' needs are being met. Our team of Registered Nurses cover all shifts 24/7. | |
| Enrolled Nurse | Yes | Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers. | |
| Healthcare Assistants/Caregivers | Yes | We have a team of Caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education. | |
| Physiotherapist | Yes | Our Physiotherapist visits regularly, by appointment/referral. These services are fully funded. | |
| Occupational Therapist | Negotiable | We have access to a qualified Occupational Therapist who can assess our residents' needs. | |
| Social Worker (on site) | Negotiable | We have access to a community Social Worker that can be arranged on an individual basis as required. | |
| Activities Co-ordinator | Yes | Our Activities Coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme. | |
| Hairdresser | Yes | Our Hairdresser visits regularly, by appointment. These services are provided at the residents own cost. | |
| Podiatrist | Yes | Our Podiatrist visits regularly, by appointment. These services are fully funded. | |
| Dietitian | Yes | All of our menus have been approved by a Dietitian. We can make a referral to dietitian services if this is required for individual consultation | |
| Kaumatua | Negotiable | We have access to Maori cultural groups and this can be arranged on an individual basis as required. | |
| Chaplain/Spiritual Advisor | Yes | We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required. | |
| Other Personnel | Yes | We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld. | |
|
Updated: 7 Oct 2025 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We can provide if prescribed by a Doctor. |
| Gastronomy/Nasogastric Management | Yes | Our Registered and Enrolled Nurses can manage any gastric or naso-gastric requirements. |
| Palliative Care (Contracted) | Yes | Our facility is associated with a palliative care team working with the local hospice who provide guidance and support. |
| End of Life/Palliative Care | Yes | We are committed to providing palliative care and support in each of these areas: physical comfort, mental and emotional needs, spiritual issues and practical tasks. |
| Wound Care | Yes | We have access to Wound Care Specialists, and our wound care practices education, and products are current. |
| Diabetic Care | Yes | We are able to support you with your diabetic needs. |
| Continence Advice | Yes | All of our Registered Nurses are more than capable of assessing your needs for continence requirements |
| Stomal Therapy | Yes | We have internal staff that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs. |
| Stroke Rehabilitation | Yes | We provide conservative care, and can arrange for Allied Health to support individual rehab needs. |
| Infection Control | Yes | Robust systems and processes to manage outbreaks and other infection control issues |
| Surgical Followup | Yes | If you have a surgical procedure we are more than happy to be part of your post-op recovery. |
| Community Health | Yes | |
| Clinical Management | Yes | We have a full-time Clinical Nurse Manager who provides support to our nurses and caregivers, and all clinical care of our Residents. |
| Other Specialties | Yes | |
|
Updated: 7 Oct 2025 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability. |
| Carer Support | Yes | If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities. |
| Private Paying | Yes | Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy. |
| Booking can be made in advance | Yes | We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities. |
|
Updated: 29 Sep 2025 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to bring their own furniture with them (subject to space and safety constraints). |
| Single Rooms | Yes | We have homely single rooms. Please contact us for more information and availabilities. |
| Ensuite | Yes | We have rooms with their own ensuites. Please contact us for more information and availabilities. |
| Alcohol Permitted | Yes | Happy hour is held on a regular basis. Residents are able to have their own alcohol within reason. |
| Pets In Residence | Yes | We welcome pets to come and visit. Some pets may be permitted to stay, with terms and conditions. Please contact our Facility Manager to discuss. |
| Phone Access In Own Room | Yes | A personal phone line can be arranged with a private provider to have a telephone connected to your room. Additional fees may apply. |
| Wifi | Yes | We have free wi-fi throughout our facility for all our residents and families visiting. |
| Resident can adjust heating in own room | No | Our heating is regulated by the main control switch and is adjusted according to season changes. Residents also have individual heaters in their rooms for personal use. |
| Cater for under 65 yrs with Disability | Yes | We can assess your needs to ensure we can meet them if you are under 65 yrs of age |
| Lounges/seating areas | Yes | We have a variety of locations for residents and their families to meet in. |
| LGBTQIA+ Friendly | Yes | Our care facility welcomes and values all residents, regardless of their sexual orientation, gender identity, or expression. We are committed to providing a safe, inclusive, and supportive environment for everyone. |
| Provide End of Life/Palliative Care | Yes | We are committed to providing palliative care and support in each of these areas: physical comfort, mental and emotional needs, spiritual issues and practical tasks. |
| Palliative Care Contract | No | Our facility is associated with a palliative care team working with the local hospice who provide guidance and support. |
| Outings | Yes | We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed. |
| Whānau Room | Yes | We have a family room that is available for quiet times. Our room has tea and coffee available for your convenience. |
| Māori Kaupapa | Yes | We have a specific cultural policy which we follow at all times. |
| Residents Committee | Yes | Combined Resident/Family meetings are held monthly. Families are welcome to attend and we encourage their involvement. |
| Newsletter | Yes | This is produced once every two months and is sent to families as well as being available to residents. |
| Policy for management of challenging behaviour | Yes | Please contact the manager if you wish to see a copy of this policy. |
| Confused Residents | Yes | Specific actions are in place to ensure their safety and the privacy of other residents. |
| Smoking Permitted | Yes | The Alden Group is a smoke-free facility. Smoking is permitted outside in a designated area. |
| Semi-Secure | Yes | We have alarmed doors. |
|
Updated: 29 Sep 2025 |
||
Special Features
| Alden Aroha is a Care Facility that offers Rest Home, Dementia, Hospital, Palliative and Respite levels of care. Just minutes from Palmerston North’s comprehensive range of shops and amenities, our residents can stay independent and connected to their community while enjoying culturally inclusive care. Our 24-hour, 7-day-a-week care gives our residents and their families peace of mind. Our residents enjoy a full and varied Activities Programme with something happening here every day of the week. |
|
Updated: 29 Sep 2025 |
Interests & Activities
|
On-site activities include: • Bingo • Carpet bowls • Fortnightly happy hours with entertainers • Church singers and services • Monthly boil-up • Gardening • Arts & crafts • Group exercise • Board games • Music appreciation • Tea parties • Nail spa • Karaoke • Movie afternoons • Birthday celebrations • Quizzes Off-site activities include: • Van outings to local beaches, cafes, and scenic lookouts • Attendance at community events such as the monthly Senior Network and library-hosted gatherings • Resident shopping trips • Shopping for activity supplies |
|
Updated: 7 Oct 2025 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact us for a detailed price list. | |
| Staffing qualifications and details | Our staff go through an orientation programme and continue with on-going education | |
| Details about meals | All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist. | |
| Visitor information | Open-ended visiting hours. | |
| Associated Complexes | Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, Dementia Care and Palliative Care. Alden Aroha operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide. | |
|
Updated: 29 Sep 2025 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Māori - Te Reo | Yes | |
| Other Information | Yes | We can arrange a translator service should you require them. |
|
Updated: 29 Sep 2025 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| (Other comments) | Yes | Faiths can be sourced by the Facility to see if there's a local representation. |
|
Updated: 29 Sep 2025 |
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Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Other | Yes | All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures. |
|
Updated: 29 Sep 2025 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 1.00 Km | The local bus route is within 1 km of the Facility. We can arrange transport for residents upon request. |
| Shops | Highbury shops are within 1 km of the Facility and the Palmerston North CBD is minutes away by car. | |
| Mall | 5.00 Km | |
| Parks | 1.00 Km | |
| Library | 5.00 Km | |
|
Updated: 29 Sep 2025 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | At present we have two fully trained Diversional Therapists working here. |
| Aged Care Association New Zealand (ACA) | Yes | We are members of NZACA |
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Updated: 29 Sep 2025 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
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