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Ultimate Care Aroha

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Ultimate Care Aroha
Hospital Care
128 Monrad Street
Palmerston North 4412
Postal Address
Same as above
06 358 8093
06 358 8029
View Email Address
Visit Website
Helen Manoharan - 06 3588093
Ultimate Care Group
Other services
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Aroha Brochure Aroha Brochure Aroha Brochure

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Located in Palmerston North, Ultimate Care Aroha is a well established and respected rest home and hospital which includes specialist dementia care. Our staff has a commitment to providing the best possible healthcare services to residents and families.

Set in a picturesque setting, the facility has a beautiful outdoor courtyard, complete with an aviary. With several spacious bedrooms in the dementia and hospital level areas, there’s certainly space for residents to add their own personal touch.

Our home is just minutes from Palmerston North’s wide variety of shops and amenities. Our Facility Manager comments, "There’s a wonderful relaxed atmosphere at Ultimate Care Aroha. We provide personal care plans, a varied activities programme, security and companionship. There’s a real sense of community here.

Our 24-hour emergency support gives our residents and their families peace of mind. Moreover, the continuum of care we offer minimises the need for residents to change their ‘home’ as their health needs change."
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 30 Aug 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 19
Vacancy Yes
Impending vacancy No - 0
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 21 Oct 2020
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have a dedicated team of registered nurses who are committed to providing good quality care for our residents. Our registered nurses cover 24/7
Healthcare Assistants/Caregivers Yes We have a team of committed care givers who are trained to deliver the standard of care we expect for our residents. All our caregivers have training and undergo regular audits
Physiotherapist Negotiable We have a contracted physiotherapist that can visit our facility when required
Occupational Therapist Negotiable available through referral from Hospital and GP
Social Worker (on site) Negotiable available through referral from Hospital and GP
Diversional Therapist Yes We have a Diversional therapist who is available to discuss any residents activities preferences.
Activities Co-ordinator Yes We have activities coordinator that assists with our activities programme.
Hairdresser Yes We have a hair dresser who visits our facility each week, so you can have a bit of a hair do without leaving home :)
Podiatrist Yes Our podiatrist will visit between 6-8 weekly visits
Dietitian Yes We have a National dietitian and nutritionist that oversees our menu. Our menus are designed with the elderly in mind and we have both Summer and Winter menus.
Accredited Visitors Negotiable can be arranged with discussion with management
Kaumatua Negotiable accessible on request
Chaplain/Spiritual Advisor Yes accessible on request
Other Personnel Yes We have a team of experts at our National Support Office. Our clinical experts offer support to our key clinical staff ensuring we deliver a high quality of care.
Updated: 30 Aug 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes If any oxygen therapy is required we have trained registered nurses who can manage this.
Gastronomy/Nasogastric Management Yes Are clinical staff are skilled in any gastric/gastric management
End of Life/Palliative Care Yes Generally speaking, people who are dying, need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks
Wound Care Yes Our Clinical Nurse Manager has oversight of any of our wound management requirements. As well as this we have access to wound care specialists
Diabetic Care Yes Any resident who is a diabetic we can also meet your needs and support you.
Continence Advice Yes All of our registered nurses are more than capable of assessing your needs for continence requirements
Stomal Therapy Yes We can assist with a referral if this service is required
Stroke Rehabilitation Yes We can work with any stroke rehabilitation programme
Infection Control Yes We have an infection control programme that has been approved by the Medical Officer of Health in Canterbury
Surgical Followup Yes If you have to have surgery, our team of clinical staff can take care of your post operative recovery.
Community Health Yes
Clinical Management Yes We have a full time clinical nurse manager who oversees all the clinical care for our residents
Other Specialties Yes
Updated: 30 Aug 2017
May Bring Own Furniture Yes We are more than happy to accommodate any furniture items you may wish to bring in with you.
Single Rooms No yes, we have single rooms
Alcohol Permitted Yes We have regular happy hours
Pets In Residence No We have a delightful bird aviary outside in our gardens
Negotiate To Bring Own Pet No We generally do not permit permanent pets to stay but they are more than welcome to visit anytime
Phone Access In Own Room Yes Should you require your own personal telephone we are more that happy to assist you with contacting a private provider. Your contract will be with the provider and not with the facility.
Wifi Yes We are working very hard to bring Wi-Fi into our facility for our residents and families. We hope to achieve this sometime early this year.
Resident can adjust heating in own room No Our heating is regulated by a mains control switch
Cater for under 65 yrs with Disability Yes We are committed to providing 'Aged Care' however if you are close to 65 years of age we can assess your needs. Please call our clinical nurse manager.
Lounges/seating areas Yes We have lounges and out door seating available.
Provide End of Life/Palliative Care Yes Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. it is our goal to provide all of this at the end stage of life.
Day Programme for day stay clients Yes We can provide daycare for any of our residents
Outings Yes We have our very own van to take our residents out and about
Whanau Room Yes We can provide a quiet private room for consultation.
Newsletter Yes We provide a regular newsletter
Policy for management of challenging behaviour Yes Our organisation complies with the Ministry of Health standards and as such we have many policies for our staff to guide them. Management of Challenging Behavior is one of them.
Confused Residents Yes At times we do have residents who may have moments of confusion. Our clinical staff are trained to manage this.
Updated: 30 Aug 2017
Interests & Activities
Interests & Activities
Activity programme, BBQ, Concerts, Cooking, Craft, Electric beds, Entertainment, Exercises, Garden, Happy Hour, Newspaper reading, Outings, Senior Citizens, RSA, Age Concern, Alzheimer's Society, Arthritis society, Big print books, Blind Foundation, Board games, Breakfast in bed, Canine friends, Church, CMA, Digital camera, Flower arranging, Gardening, Minibus, Parkinson's Society, Organ, Parties, Quizzes, Vegetarian, Email, Fax, Roses, Shopping, Sing-a-longs, Singing, Advocate
Updated: 30 Aug 2017
Additional Information
Additional Information
Staffing Qualifications and Details We have a team of registered nurses offering 24/7 care. Our registered nurses are supervised by our very experienced clinical services manager
Associated Complexes We are a part of the Ultimate Care Group of Aged Care Facilities
Updated: 30 Aug 2017
Languages Spoken
Languages Spoken
Chinese Yes
Cook Island Maori Yes
Dalmatian Yes
Danish Yes
Dutch Yes
English Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes A number of Residents and staff can speak fluently in Te Reo.
Updated: 30 Aug 2017
Public Transport   Our home is just minutes from Palmerston North’s wide variety of shops and amenities.
Updated: 30 Aug 2017
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Diversional Therapy Yes At present we have two fully trained Diversional Therapists working here.
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 30 Aug 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.