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Ultimate Care Aroha
At a glance
- Vacancy
- Yes
- Name
- Ultimate Care Aroha
- Category
- Hospital Care
- Address
- 128 Monrad Street
Highbury
Palmerston North 4412 - Postal Address
- Same as above
- DHB
- MidCentral
- Phone
- 06 358 8093
- Fax
- 06 358 8029
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Helen Manoharan - 06 3588093
- Owner
- Ultimate Care Group
Other services
Photos
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Map
Downloads
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| Preview | File | Description |
|---|---|---|
 Ultimate Care Aroha Brochure |
Contact us today and see what a positive move to Ultimate Care Aroha can make to your life. |
Reviews
Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.
Description
Located in Palmerston North, Ultimate Care Aroha is a well established and respected rest home and hospital which includes specialist dementia care. Our staff are committed to providing the best possible healthcare services to residents and families.
Situated in a picturesque setting, the facility has a beautiful outdoor courtyard, complete with an aviary. With many spacious bedrooms, there is certainly space for residents to add their own personal touch.
Our site is just minutes from Palmerston North’s wide variety of shops and medical amenities. We have a wonderful, relaxed atmosphere, a varied activities programme and we provide security and companionship.
Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training. They are provided with ongoing training and professional development.
We offer comfortable home-like facilities and deliver the very best in care.
Situated in a picturesque setting, the facility has a beautiful outdoor courtyard, complete with an aviary. With many spacious bedrooms, there is certainly space for residents to add their own personal touch.
Our site is just minutes from Palmerston North’s wide variety of shops and medical amenities. We have a wonderful, relaxed atmosphere, a varied activities programme and we provide security and companionship.
Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training. They are provided with ongoing training and professional development.
We offer comfortable home-like facilities and deliver the very best in care.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 1 Dec 2020 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 19 |
| Vacancy | Yes |
| Impending vacancy | No |
| Premium Room Charges | Some Rooms from $10/day up to $25/day as at 05 Nov 2020 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 27 Jan 2021 | |
Testimonials
| My sister, daughter and I called in to Aroha a couple of weeks ago to see the dementia unit. We were welcomed by Jo Aan who was on duty that weekend. I would like to let you know that we found him to be very professional. His uniform was immaculate and he was very helpful. We saw how he was interacting with the residents and we were very impressed. MD To all the staff at Aroha Lifecare. On behalf of Rick's family I would like to say thank you for all the loving care you all gave him during his time with you. I know he gave you a bit of stick at times, but he told me several times that he was being looked after well. Than you also for the support you gave us all while he was there. You were always honest, sensitive and genuinely caring. We always felt welcome and that it was "Dad's Place". It meant a lot to us that his last days were comfortable and peaceful. Arohanui, Faith. M Throughout our dealings the staff here have been patient and seem genuinely caring. Facilities are tidy and well kept. AS |
| Updated: 1 Dec 2020 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of committed registered nurses who strive to ensure residents needs are being met. Our team of registered nurses cover all shifts 24/7. | |
| Healthcare Assistants/Caregivers | Yes | We have a team of caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education and audits. | |
| Physiotherapist | Negotiable | We can arrange a Physiotherapist upon request. | |
| Occupational Therapist | Negotiable | We can arrange an Occupational Therapist upon request through a referral from GP. | |
| Social Worker (on site) | Negotiable | We can arrange a Social Worker upon request through a referral from Hospital and GP. | |
| Diversional Therapist | Yes | Our Diversional Therapist is available from Mon - Fri. | |
| Activities Co-ordinator | Yes | Our Activities Co-ordinator is available from Mon - Fri. | |
| Hairdresser | Yes | Our Hairdresser is available on Monday's upon request. | |
| Podiatrist | Yes | Our Podiatrist visits monthly upon request. | |
| Dietitian | Yes | All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation | |
| Accredited Visitors | Negotiable | This can be arranged. Please contact us fore more information and assistance. | |
| Kaumatua | Negotiable | We have access to Maori cultural groups and this can be arranged on an individual basis as required. | |
| Chaplain/Spiritual Advisor | Yes | We can access a Chaplin through the various church groups which visit. This can be arranged on an individual basis as required. | |
| Other Personnel | Yes | We have a team of experts at our National Support Office. Our clinical experts offer support to our key clinical staff ensuring we deliver a high quality of care. | |
| Updated: 1 Dec 2020 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We can provide if prescribed by a doctor, and oxygen management. |
| Gastronomy/Nasogastric Management | Yes | Are clinical staff are skilled in any gastric/gastric management |
| End of Life/Palliative Care | Yes | Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life. |
| Wound Care | Yes | We have a dedicated Wound Care Nurse working within our organisation as well as access to Wound Care Specialists. |
| Diabetic Care | Yes | We are able to support you with your diabetic needs. |
| Continence Advice | Yes | All of our registered nurses are more than capable of assessing your needs for continence requirements |
| Stomal Therapy | Yes | We have internal staff that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs. |
| Stroke Rehabilitation | Yes | We can work with any stroke rehabilitation programme |
| Infection Control | Yes | Our organisation has a very robust infection control programme that has been endorsed by the Medical Officer of Health in Canterbury. |
| Surgical Followup | Yes | If you have a surgical procedure we are more than happy to be part of your post-op recovery. |
| Community Health | Yes | |
| Clinical Management | Yes | We have a full-time Clinical Services Manager who provides support to our Nurses and Caregivers and all care of our Residents. |
| Other Specialties | Yes | |
| Updated: 1 Dec 2020 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability. |
| Carer Support | Yes | If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities. |
| Private Paying | Yes | Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy. |
| Booking can be made in advance | Yes | We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities. |
| Updated: 1 Dec 2020 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to bring their own furniture with them. Subject to space and safety constraints, please contact us prior. |
| Alcohol Permitted | Yes | We have regular happy hours |
| Pets In Residence | No | We have a delightful bird aviary outside in our gardens |
| Negotiate To Bring Own Pet | No | We generally do not permit permanent pets to stay but they are more than welcome to visit anytime. |
| Phone Access In Own Room | Yes | Should you require your own personal telephone we are more than happy to assist you with contacting a private provider. Your contract will be with the provider and not with the facility. |
| Wifi | Yes | Wi-Fi is available for all residents and families. |
| Resident can adjust heating in own room | No | Our heating is regulated by the main control switch and is adjusted according to season changes. |
| Cater for under 65 yrs with Disability | Yes | As an organisation our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs. |
| Lounges/seating areas | Yes | We have a variety of locations for residents and their families to meet in. |
| Gay / LGBT IQ Friendly | Yes | |
| Provide End of Life/Palliative Care | Yes | Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. it is our goal to provide all of this at the end stage of life. |
| Day Programme for day stay clients | Yes | We can provide daycare for any of our residents |
| Outings | Yes | Yes, we have regular trips out and about that are very popular with our residents. |
| Whanau Room | Yes | We have a dedicated Whanau / family room for you. |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | Our organisation has a very robust policy framework and we have a policy for the management of challenging behaviour. |
| Confused Residents | Yes | At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times. |
| Smoking Permitted | No | The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area. |
| Semi-Secure | No | We have alarmed doors. |
| Updated: 1 Dec 2020 | ||
Special Features
| Dementia Care Registered Nurse on site 24 hours a day Open-ended visiting hours activities programme Hairdresser and Podiatrist Regular Happy Hour Dietician - approved meals and catering for special diets Sky TV Close to Supermarket, Medical Centre, Local Churches & Shopping centre |
| Updated: 1 Dec 2020 |
Interests & Activities
| Activity programme, BBQ, Concerts, Cooking, Craft, Electric beds, Entertainment, Exercises, Garden, Happy Hour, Newspaper reading, Outings, Senior Citizens, RSA, Age Concern, Alzheimer's Society, Arthritis society, Big print books, Blind Foundation, Board games, Breakfast in bed, Canine friends, Church, CMA, Digital camera, Flower arranging, Gardening, Minibus, Parkinson's Society, Organ, Parties, Quizzes, Vegetarian, Email, Fax, Roses, Shopping, Sing-a-longs, Singing, Advocate |
| Updated: 1 Dec 2020 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Standard fees apply. Other costs may be incurred for resident/epoa/family preference. Please contact us for a detailed price list. | |
| Staffing qualifications and details | Our staff go through an orientation programme and continue with on-going education | |
| Details about meals | Daily home baking and dietician approved menus. We can cater for vegetarian, mulee, diabetic, gluten free options. | |
| Associated Complexes | We also offer hospital-level care, respite care and palliative care services. Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide. | |
| Updated: 1 Dec 2020 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Cook Island Maori | Yes | |
| Dalmatian | Yes | |
| Danish | Yes | |
| Dutch | Yes | |
| English | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Maori - Te Reo | Yes | |
| Updated: 1 Dec 2020 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | We can arrange a visit upon request. |
| Baptist | Yes | We can arrange a visit upon request. |
| Brethren | Yes | We can arrange a visit upon request. |
| Christian | Yes | We can arrange a visit upon request. |
| Jehovah Witness | Yes | We can arrange a visit upon request. |
| Methodist | Yes | We can arrange a visit upon request. |
| Pentecostal | Yes | We can arrange a visit upon request. |
| Presbyterian | Yes | We can arrange a visit upon request. |
| Ratana | Yes | We can arrange a visit upon request. |
| Roman Catholic | Yes | We can arrange a visit upon request. |
| Salvation Army | Yes | We can arrange a visit upon request. |
| Seventh Day Adventist | Yes | We can arrange a visit upon request. |
| Tao | Yes | We can arrange a visit upon request. |
| The Church of Jesus Christ Latter-Day Saints | Yes | We can arrange a visit upon request. |
| (Other comments) | No | Other Faiths can be sourced by the Facility to see if there's a local representation. |
| Updated: 1 Dec 2020 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 1.00 Km | The local bus route is within 1 km of the Facility. We can arrange transport for residents upon request. |
| Shops | Highbury shops are within 1 km of the Facility and the Palmerston North CBD is minutes away by car. | |
| Mall | 5.00 Km | |
| Parks | 1.00 Km | |
| Library | 5.00 Km | |
| Updated: 1 Dec 2020 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | At present we have two fully trained Diversional Therapists working here. |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | We are members of NZACA |
| Rest Home MOH Audit Report Available. | Yes | https://www.health.govt.nz/sites/default/files/prms/audit_summaries/AuditSummary_PRMS_CommunicatePublish_000013984004.pdf |
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| Updated: 1 Dec 2020 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
