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Ultimate Care Aroha

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Information Pack
At a glance
Vacancy
Yes
Name
Ultimate Care Aroha
Category
Hospital Care
Address
128 Monrad Street
Highbury
Palmerston North 4412
Postal Address
Same as above
DHB
MidCentral
Phone
06 358 8093
Fax
06 358 8029
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Helen Manoharan - 06 3588093
Owner
Ultimate Care Group
Other services
Photos
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Ultimate Care Aroha Brochure Ultimate Care Aroha Brochure Ultimate Care Aroha Brochure

Contact us today and see what a positive move to Ultimate Care Aroha can make to your life.

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors as usual (but not if you’re unwell or recently returned from overseas)
Description
Located in Palmerston North, Ultimate Care Aroha is a well established and respected rest home and hospital which includes specialist dementia care. Our staff are committed to providing the best possible healthcare services to residents and families.

Situated in a picturesque setting, the facility has a beautiful outdoor courtyard, complete with an aviary. With many spacious bedrooms, there is certainly space for residents to add their own personal touch.

Our site is just minutes from Palmerston North’s wide variety of shops and medical amenities. We have a wonderful, relaxed atmosphere, a varied activities programme and we provide security and companionship.

Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training. They are provided with ongoing training and professional development.

We offer comfortable home-like facilities and deliver the very best in care.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 1 Dec 2020
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 19
Vacancy Yes
Impending vacancy No
Premium Room Charges Some Rooms from $10/day up to $25/day as at 05 Nov 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 27 Jan 2021
Testimonials
Testimonials
My sister, daughter and I called in to Aroha a couple of weeks ago to see the dementia unit. We were welcomed by Jo Aan who was on duty that weekend. I would like to let you know that we found him to be very professional. His uniform was immaculate and he was very helpful. We saw how he was interacting with the residents and we were very impressed. MD


To all the staff at Aroha Lifecare. On behalf of Rick's family I would like to say thank you for all the loving care you all gave him during his time with you. I know he gave you a bit of stick at times, but he told me several times that he was being looked after well. Than you also for the support you gave us all while he was there. You were always honest, sensitive and genuinely caring. We always felt welcome and that it was "Dad's Place". It meant a lot to us that his last days were comfortable and peaceful. Arohanui, Faith. M

Throughout our dealings the staff here have been patient and seem genuinely caring. Facilities are tidy and well kept. AS
Updated: 1 Dec 2020
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes We have a team of committed registered nurses who strive to ensure residents needs are being met. Our team of registered nurses cover all shifts 24/7.
Healthcare Assistants/Caregivers Yes We have a team of caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education and audits.
Physiotherapist Negotiable We can arrange a Physiotherapist upon request.
Occupational Therapist Negotiable We can arrange an Occupational Therapist upon request through a referral from GP.
Social Worker (on site) Negotiable We can arrange a Social Worker upon request through a referral from Hospital and GP.
Diversional Therapist Yes Our Diversional Therapist is available from Mon - Fri.
Activities Co-ordinator Yes Our Activities Co-ordinator is available from Mon - Fri.
Hairdresser Yes Our Hairdresser is available on Monday's upon request.
Podiatrist Yes Our Podiatrist visits monthly upon request.
Dietitian Yes All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation
Accredited Visitors Negotiable This can be arranged. Please contact us fore more information and assistance.
Kaumatua Negotiable We have access to Maori cultural groups and this can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor Yes We can access a Chaplin through the various church groups which visit. This can be arranged on an individual basis as required.
Other Personnel Yes We have a team of experts at our National Support Office. Our clinical experts offer support to our key clinical staff ensuring we deliver a high quality of care.
Updated: 1 Dec 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We can provide if prescribed by a doctor, and oxygen management.
Gastronomy/Nasogastric Management Yes Are clinical staff are skilled in any gastric/gastric management
End of Life/Palliative Care Yes Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life.
Wound Care Yes We have a dedicated Wound Care Nurse working within our organisation as well as access to Wound Care Specialists.
Diabetic Care Yes We are able to support you with your diabetic needs.
Continence Advice Yes All of our registered nurses are more than capable of assessing your needs for continence requirements
Stomal Therapy Yes We have internal staff that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs.
Stroke Rehabilitation Yes We can work with any stroke rehabilitation programme
Infection Control Yes Our organisation has a very robust infection control programme that has been endorsed by the Medical Officer of Health in Canterbury.
Surgical Followup Yes If you have a surgical procedure we are more than happy to be part of your post-op recovery.
Community Health Yes
Clinical Management Yes We have a full-time Clinical Services Manager who provides support to our Nurses and Caregivers and all care of our Residents.
Other Specialties Yes
Updated: 1 Dec 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Carer Support Yes If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities.
Private Paying Yes Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy.
Booking can be made in advance Yes We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities.
Updated: 1 Dec 2020
Features
Features
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to bring their own furniture with them. Subject to space and safety constraints, please contact us prior.
Alcohol Permitted Yes We have regular happy hours
Pets In Residence No We have a delightful bird aviary outside in our gardens
Negotiate To Bring Own Pet No We generally do not permit permanent pets to stay but they are more than welcome to visit anytime.
Phone Access In Own Room Yes Should you require your own personal telephone we are more than happy to assist you with contacting a private provider. Your contract will be with the provider and not with the facility.
Wifi Yes Wi-Fi is available for all residents and families.
Resident can adjust heating in own room No Our heating is regulated by the main control switch and is adjusted according to season changes.
Cater for under 65 yrs with Disability Yes As an organisation our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs.
Lounges/seating areas Yes We have a variety of locations for residents and their families to meet in.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. it is our goal to provide all of this at the end stage of life.
Day Programme for day stay clients Yes We can provide daycare for any of our residents
Outings Yes Yes, we have regular trips out and about that are very popular with our residents.
Whanau Room Yes We have a dedicated Whanau / family room for you.
Newsletter Yes
Policy for management of challenging behaviour Yes Our organisation has a very robust policy framework and we have a policy for the management of challenging behaviour.
Confused Residents Yes At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times.
Smoking Permitted No The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Semi-Secure No We have alarmed doors.
Updated: 1 Dec 2020
Special Features
Special Features
Dementia Care

Registered Nurse on site 24 hours a day

Open-ended visiting hours

activities programme

Hairdresser and Podiatrist

Regular Happy Hour

Dietician - approved meals and catering for special diets

Sky TV

Close to Supermarket, Medical Centre, Local Churches & Shopping centre
Updated: 1 Dec 2020
Interests & Activities
Interests & Activities
Activity programme, BBQ, Concerts, Cooking, Craft, Electric beds, Entertainment, Exercises, Garden, Happy Hour, Newspaper reading, Outings, Senior Citizens, RSA, Age Concern, Alzheimer's Society, Arthritis society, Big print books, Blind Foundation, Board games, Breakfast in bed, Canine friends, Church, CMA, Digital camera, Flower arranging, Gardening, Minibus, Parkinson's Society, Organ, Parties, Quizzes, Vegetarian, Email, Fax, Roses, Shopping, Sing-a-longs, Singing, Advocate
Updated: 1 Dec 2020
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Standard fees apply. Other costs may be incurred for resident/epoa/family preference. Please contact us for a detailed price list.
Staffing qualifications and details Our staff go through an orientation programme and continue with on-going education
Details about meals Daily home baking and dietician approved menus. We can cater for vegetarian, mulee, diabetic, gluten free options.
Associated Complexes We also offer hospital-level care, respite care and palliative care services. Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide.
Updated: 1 Dec 2020
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
Cook Island Maori Yes
Dalmatian Yes
Danish Yes
Dutch Yes
English Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes
Updated: 1 Dec 2020
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes We can arrange a visit upon request.
Baptist Yes We can arrange a visit upon request.
Brethren Yes We can arrange a visit upon request.
Christian Yes We can arrange a visit upon request.
Jehovah Witness Yes We can arrange a visit upon request.
Methodist Yes We can arrange a visit upon request.
Pentecostal Yes We can arrange a visit upon request.
Presbyterian Yes We can arrange a visit upon request.
Ratana Yes We can arrange a visit upon request.
Roman Catholic Yes We can arrange a visit upon request.
Salvation Army Yes We can arrange a visit upon request.
Seventh Day Adventist Yes We can arrange a visit upon request.
Tao Yes We can arrange a visit upon request.
The Church of Jesus Christ Latter-Day Saints Yes We can arrange a visit upon request.
(Other comments) No Other Faiths can be sourced by the Facility to see if there's a local representation.
Updated: 1 Dec 2020
Distances
Distances
Location Distance Details
Public Transport 1.00 Km The local bus route is within 1 km of the Facility. We can arrange transport for residents upon request.
Shops Highbury shops are within 1 km of the Facility and the Palmerston North CBD is minutes away by car.
Mall 5.00 Km
Parks 1.00 Km
Library 5.00 Km
Updated: 1 Dec 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes At present we have two fully trained Diversional Therapists working here.
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes We are members of NZACA
Rest Home MOH Audit Report Available. Yes https://www.health.govt.nz/sites/default/files/prms/audit_summaries/AuditSummary_PRMS_CommunicatePublish_000013984004.pdf
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 1 Dec 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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