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The Willows Home & Hospital

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At a glance
The Willows Home & Hospital
Hospital Care
16 Princes St
South Auckland
Postal Address
as above
(09) 270 3516
(09) 2703516
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Diana Harding - (09) 270 3516
Diana Harding - (09) 270 3516
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The Willows Home & Hospital have a very special task, that of providing a home away from home for people who are unable to look after themselves.
Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 17 Oct 2012
Bed and Vacancy Details
Approximate number of beds at this level of care14
Long term vacancyYes
Short term vacancyYes
Our residents are cared for by experienced and caring staff 24/7. Registered nurses available 24/7. Let us care for your loved ones when you are no longer able.
Impending vacancyNo
Updated: 30 Mar 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes 24 hours a day, 7 days a week.
Enrolled Nurse Yes
Physiotherapist 0.00 Yes This service is available, arranged through the doctor or manager.
Hairdresser Yes Visiting
Podiatrist Yes Visits every 6 weeks.
Dietitian Yes On request or when required.
Chaplain/Spiritual Advisor Yes On Request.
Updated: 21 Jul 2008
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes Supported by Community Hospice Nurses.
Oxygen Management Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stomal Therapist Yes
Psychiatric Care Yes On Request.
Stroke Rehabilitation Yes
Tracheotomy Care Yes On Request.
Spinal Injuries Yes We have residents with spinal injuries and work closely with the spinal unit.
Urology Yes On Request.
Clinical Manager Yes Our Nurse Manager has several years of experience and the Owner with 35 years + experience.
Anthroposophical Care Yes We take a holistic view of our residents needs, both spiritual and physical.
Psychiatrist Yes On Request.
Updated: 21 Jul 2008
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes We welcome respite clients. We currently have 2 vacancies for respite clients
Carer Support or other Short Stay Yes We currently have 2 vacancies for Carer Support and short stay.
Advance bookings taken Yes
Subsidised service Yes
Private paying service Yes
Updated: 19 Mar 2013
Under 65 yrs with Disability Yes
Day Care Yes
Primary Health Funded Short Term Care Yes
Rooms (Single) Yes
Ensuite Yes Most of our single rooms have shared ensuites, some with showers.
May Bring Own Furniture Yes Our residents are encouraged to bring things that make them feel at home, within reason.
Alcohol Permitted Yes
Pets In Residence Yes At present we have 3 cats.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes On Request
Resident can adjust heating in own room Yes
Residents Committee Yes All residents are encouraged to have personal input.
Policy for management of challenging behaviour Yes Policy in place and staff are trained to deal with these issues.
Confused Residents Yes Initial assessment required.
Lounges/seating areas Yes Several modern and sunny lounges and dining rooms have comfortable quality furnishings.
Outings Yes
Smokers Room Yes
Smoking Permitted Yes In Allocated Areas.
Semi-Secure Yes
Sprinklers Yes In all rooms.
Updated: 21 Jul 2008
Special Features
The Willows is easily accessible to family and friends with a bus route close by and an easy walk to the Otahuhu shopping centre, churches and various senior citizens clubs.

Our Philosophy
We care for residents in a homely environment, with respect and friendliness and with the aim of maintaining or restoring maximum independence in their functions of daily living and delivering quality, holistic care incorporating a strong sense of empathy, dignity and regard to individual rights, need and wishes, regardless of culture, race or creed.

We are committed to providing quality care and service within an encouraging and cheerful environment, with an emphasis on maintaining a strong sense of dignity and independence of residents with varying physical or intellectual challenges. We believe that all care and service must be delivered with compassion, professionalism and empathy. We encourage a high level of wellness by maintaing a caring and stimulating environment.

Updated: 21 Jul 2008
Additional Information
Details re Meals Each day we try our best to provide an interesting and varied menu. If there is something special that our residents would prefer or their diet requires we will do our utmost to provide it for them.
Staffing Details The company employs between 27 full-time and part-time staff, some of which are registered nurses, enrolled nurses and nurse aids with or without RCA qualifications. Staff are given ongoing, in-house education. Nurses have been chosen not only for their professionalism and clinical expertise, but also their approach to the residents. They have been selected and trained with patience, understanding and care a priority. Staff are introduced to the incoming residents on admission.
Updated: 21 Jul 2008
Languages Spoken
English Yes
Interpreter Yes Available on request.
Khmer (Cambodian) Yes
Samoan Yes
Updated: 21 Jul 2008
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes Residents are encouraged to continue any religious beliefs as they had, before they moved to The Willows Home & Hospital.
Updated: 21 Jul 2008
Public Transport 0.24 km A six minute walk to the Otahuhu Transport Centre.
Shops 0.68 km A 10 minute walk to the Otahuhu Shopping Centre on Great South Road and a 3 minute walk to Atkinson Avenue shops.
Mall 2.00 km Sylvia Park - Stagecoach buses (Route 717) leave Atkinson Avenue every half hour on weekdays and every hour on weekends (Fare is approximately $3.20 return)
Parks 0.80 km A fourteen minute walk to Murphy Park and a twelve minute walk to McManus Pakr and Mt. Richmond Domain.
Library 0.77 km A twelve minute walk to the Otahuhu Public Library on High Street.
Updated: 21 Jul 2008
Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 21 Jul 2008