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The Waratah Retirement Home & Hospital

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Information Pack
At a glance
Vacancy
Yes
Name
The Waratah Retirement Home & Hospital
Category
Hospital Care
Address
196 Henderson Valley Road
Henderson
Auckland 0612
Postal Address
196 Henderson Valley Road
Henderson
Auckland 0612
DHB
Waitemata
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Personnel
Manager
Mary Atkins
Other services
Photos
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Level 4 Restrictions - critical visitors only
It is our philosophy to provide the highest quality care, given with dignity and a deep concern for people.
We are a 58 bed rest home & private hospital facility situated on a private site surrounded by mature trees and gardens.
All of our rooms are premium rooms with full ensuites which includes toilet, shower, hand basin and mirrored wall cabinet at no extra charge.
We have an extensive activities program which caters for all levels of care. In addition we offer coach outings to some of the beautiful scenic areas in Auckland, 5 afternoons per week
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 24 Jul 2020
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 27
Vacancy Yes
All individual rooms with full ensuites at no extra cost
Impending vacancy Yes
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 29 Nov 2021
Testimonials
Testimonials
Thanks for the professional and compassionate care you gave my dad. I am so grateful to have found The Waratah, dad was so well looked after. I have warm fuzzy feelings when i think of The Waratah.

Thank you for caring and extending your aroha to our dad. He is our treasure and knowing he is in good hands is a massive comfort to us. Thanks for your efforts and friendship shown to dad. All our sincere thanks and gratitude to you all.

With much gratitude and love - a message sent to The Waratah along with 60 long stem individually wrapped roses - one for each staff member.

I love it at The Waratah the girls are so lovely, nothing is too much trouble for them.

I have worked at The Waratah for 12 years, wonderful team to work with and nice atmosphere to work in.
Updated: 9 Apr 2021
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes We have 8 registered nurses employed which includes a clinical manager and assistant clinical manager.
Healthcare Assistants/Caregivers Yes We currently have 24 caregivers employed.
Physiotherapist Yes A physiotherapist is on site weekly.
Activities Co-ordinator Yes We have an extensive range of activities, both mentally and physically stimulating, we also have a range of activities for those residents who are less mobile.
Hairdresser Yes We have a qualified hairdresser on site twice a week who works from our in-house salon.
Podiatrist Yes A qualified podiatrist is on site fortnightly
Dietitian Yes All menu items are approved by a consultant dietitian.
Chaplain/Spiritual Advisor Yes We have church services twice a month and a catholic priest visits one a week.
Updated: 8 Apr 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes Regular physiotherapy visits
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes
Other Specialties Yes Liaison with multidisciplinary team as required
Updated: 23 Jun 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Updated: 23 Jun 2021
Features
Features
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple Yes
Connecting Rooms Yes
Ensuite Yes All rooms have ensuite
Alcohol Permitted Yes Under the guidance of clinical and medical team.
Negotiate To Bring Own Pet No Pets are welcome to visit if on a lead.
Phone Access In Own Room Yes
Wifi Yes
Resident can adjust heating in own room No Staff will adjust heaters if requested.
Lounges/seating areas Yes We have 2 large lounges and 2 small lounges all with arm chairs
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes Coach trips are offered Mon-Fri.
Maori Kaupapa Yes
Residents Committee No Resident meetings are held as requested.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes
Smokers Room Yes
Smoking Permitted Yes Only in the smoking area
Semi-Secure Yes
Updated: 23 Jun 2021
Interests & Activities
Interests & Activities
Activity programme, Bingo, Board games, Bowls, Breakfast in bed, Canine friends, Care and Craft, Church, Concerts, Craft, Electric beds, Entertainers, Exercises, Flower arranging, Garden, Gardening, Indoor Games, Internet, Library, Movies, Quizzes, Reading, Sing-a-longs, Vegetarian, Videos, Outings, Music, Jigsaw, Housie
Updated: 23 Jun 2021
Languages Spoken
Languages Spoken
Language Status Details
Arabic Yes
English Yes
Fijian Yes
Fijian Indian Yes
Hindi Yes
Nepali Yes
Punjabi Yes
Updated: 23 Jun 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Baptist Yes Service twice a month
Christian Yes Catholic priest visits weekly for communion
Roman Catholic Yes Catholic priest brings communion weekly
(Other comments) Yes Upon request we are happy to make arrangements for any religious affiliation
Updated: 23 Jun 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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