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The CARE Village

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The CARE Village
Hospital Care
32 Taui Street, Ngongotaha
Bay of Plenty
(07) 347 9612
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Therese Jeffs - (07) 347 9612
Rotorua Continuing Care Trust - (07) 347 9612
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Welcome to The CARE Village; a safe place where residents live normal lives.

Our village feels different peaceful, safe and normal

We have 13 homes with 6 or 7 residents living in each house. The houses that each resident lives in is base on the lifestyle they lived in their formative years. Furnished in a way that they relate to. Living with other residents they may have normally been friends with.

There are seven lifestyles - Cultural, remote, middle NZ, minimalistic, contemporary and middle NZ.

The CARE Village provides a home for adults of all ages who are in need of care and compassion for the short, medium or long term in Rotorua.

In January 2018 we opened an innovative CARE village on the shores of Lake Rotorua at Ngongotaha. Modelled on the acclaimed Dutch De Hogeweyk Dementia Village, our village looks like small New Zealand town, and residents go about their lives as normal.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 10 Apr 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 81
Additional Room CostsYes
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 10 Apr 2018
We chose The CARE Village for our mother because the lifestyle model with six resident in a house is so normal. Our mother is very happy.
Updated: 10 Apr 2018
TypeHours Per WeekStatusDetails
Registered Nurse Yes Registered Nurse in hospital suite 24 hours a day and in the dementia and rest home suites in the mornings. Our Nurse Manager works five days a week providing supervision and clinical expertise.
Enrolled Nurse Yes Enrolled Nurse across our hospital, dementia and rest home suites 24 hours a day.
Healthcare Assistants/Caregivers Yes Health Care Workers in all suites 24 hours a day.
Physiotherapist Yes A physiotherapist is contracted to provide three hours a week supervising our physio technician who works 30 hours a week.
Occupational Therapist Yes An Occupational Therapist is contracted to provide supervision for our dedicated and amazing diversional therapists - known to us as lifestyle coordinators.
Social Worker (on site) No We utilise the services of Lakes DHB.
Diversional Therapist Yes We have diversional therapists (lifestyle coordinators) working in each suite. They have a monthly programme and also provide a lot of spontaneous activities and one on one time with residents.
Activities Co-ordinator Yes The Nurse Manager provides supervision and coordination for the activities team. The activities team is made up of lifestyle coordinators and volunteers.
Hairdresser Yes Weekly
Podiatrist Yes Our podiatrist visits monthly.
Dietitian Yes As required.
Kaumatua Yes We have a Kaumatua from Te Arawa.
Chaplain/Spiritual Advisor Yes We have a chaplain for six hours a week.
Other Personnel Yes General Practitioner, Psychogeriatrician, Physician for the Elderly.
Updated: 11 Apr 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
End of Life/Palliative Care Yes
Surgical Followup Yes
Clinical Management Yes
Updated: 25 Feb 2015
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 11 Apr 2016
May Bring Own Furniture Yes Residents are encouraged to bring their own furniture whether it's your favorite rocking chair or set of drawers.
Single Rooms Yes
Rooms suitable for a couple Yes
Alcohol Permitted Yes Only under supervision as appropriate.
Pets In Residence Yes Three resident cats - Roscoe, Soxs and Misty. We have resident friendly dogs visiting often.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes This can be arranged at your own expense. We do have a hand held portable phone that you can receive calls on.
Wifi Yes Free wifi for skyping, emailing and facebook.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have lots of comfy chairs and seats for all to enjoy. We have a covered seating in our garden area.
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes Our residents enjoy trips to the Citizens Club for lunch, movies, high tea for the ladies and bowling. They can go shopping every Tuesday and Thursday.
Whanau Room Yes
Maori Kaupapa Yes
Residents Committee Yes Residents meetings are held every two months.
Family Committee Yes As required.
Newsletter Yes Seasonal.
Policy for management of challenging behaviour Yes Our philosophy of care provides an environment that is stimulating positive and reduces challenging behaviour with minimal/no use of medication.
Confused Residents Yes
Rural Setting No We are situated near the shores of Lake Rotorua, with well established planted garden areas.
Smoking Permitted Yes In designated areas.
Semi-Secure Yes
Updated: 11 Apr 2016
Special Features
Special Features
Whare Aroha CARE is situated near the heart of Rotorua City and within easy walking distance of the Lakefront and Government Gardens.

Our care is our point of difference. We provide companionship, spontaneity and variety for our residents within a homely environment. We have fabulous caring and enthusiastic staff who support residents to live as normal a life as possible.
Updated: 11 Apr 2016
Interests & Activities
Interests & Activities
Cards daily with Diversional Therapist, weekly church service, craft weekly, entertainment (cultural groups, childrens groups, music, bells), daily exercise, gardening, Happy Hour every Friday afternoon, indoor games (bowls, quoits, darts, ball handling), library, massage daily as requested, outdoor games (petanque), in-house movies, music weekly, daily newspaper reading, daily quizzes, weekly shopping, videos, outings (facility van with 2 wheelchair access), walks to lake, city gardens, museum etc.

Alzheimer's Society (support group, educational updates, coffee morning), Arthritis society, Blind Foundation (volunteers support), Parkinson's Society (support group, monthly meeting), Senior Citizens, Stroke Group (attend meetings twice yearly, shared lunch, social activities), Support Group Multiple Sclerosis Society and Maori Women's Welfare League., Activity programme.
Updated: 11 Apr 2016
Additional Information
Additional Information
Details about Meals Food is prepared daily on site. The meals are high quality and choices are available. The residents have input into the menu.
Staffing Qualifications and Details 24 hour nursing care by Registered Nurses. Staff are enthusiastic and caring supported by the Management team.
What's included in your fees and what's not Hairdressing, specialist services, dentistry, podiatry, aromatherapy and massage.
Updated: 11 Apr 2016
Languages Spoken
Languages Spoken
Dutch Yes
English Yes
Maori - Te Reo Yes
Updated: 25 Feb 2015
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Jehovah Witness Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes Chaplain and Kaumatua
Updated: 11 Apr 2016
Public Transport 0.50 km
Shops 0.50 km
Parks 0.50 km All facilities within walking distance.
Updated: 25 Feb 2015
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
CareerForce New Zealand Aged Care Association (NZACA)
Updated: 11 Apr 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.