Jump to Content

Search our directory

Telford Lifecare - Mary Oliver Hospital Wing

Send me an
Information Pack
At a glance
Name
Telford Lifecare
Category
Hospital Care
Address
15 Telford Street
Merrilands
New Plymouth 4312
Postal Address
Same as above
DHB
Taranaki
Phone
(06) 757 8554
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Kerry Cave - (06) 757 8554
Owner
Heritage Lifecare Group
Other services
Photos
Tap to view all photos 1/3
Add your own review for this service

Fantastic

My husband transferred from a South taranaki rest home due to poor care. From the moment he was admitted he and my family were made so welcome. Every time I have visited him he has had a smile on his face. He is having meals in the dining room, something he hadn't done for 19 months. I can't believe the .transformation in him.all the staff are wonderful. I highly recommend this rest home


Provider response:

That is such wonderful feedback. The staff at Telford are fabulous and this proves it!

Thank you so much
Barbara

Description
Make your home at Telford Lifecare

When it comes to everyday life, Telford makes it easy with village, rest home, hospital, respite and palliative care. The well-appointed rooms all look out onto sheltered courtyards or landscaped gardens and come complete with a 24-hour call bell system, WiFi and ensuites.

Light, bright and welcoming, Telford is set amongst beautifully landscaped gardens, just a hop, skip and jump from the Merrilands shopping centre where you’ll find all the essentials.

We offer everything from hairdressing to podiatry, spa treatments and SKY TV. We have a range of recreational activities including board games, happy hour, gardening, crafts, and indoor bowls. Our facility van is also always on hand for outings.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 17 Mar 2014
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 20
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 24 Oct 2019
Testimonials
Testimonials
"Very caring and friendly staff"

"Friendly, eager to help"

"Food, cheerful staff and willingness to help for outings and understanding"

"Nice, warm and clean. The girls are good to me. Good meals"

"My family shopped around and liked this one best. It had a nice homely feel."

"My daughter chose this home because it wasn't too big and had a nice atmosphere"
Updated: 17 Oct 2014
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Social Worker (on site) Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits every week, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits regularly.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Telford.
Chaplain/Spiritual Advisor Yes A Chaplain is available, and various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Allied Health Professionals and a GP visit regularly, the latter of which is available on-call. Telford also offers a range of services, such as Appointment Transportation, Spa Treatments, Meal Delivery, Pharmacy Services, Medication Delivery, and Interpreter Services.
Updated: 22 Nov 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our manager is a registered nurse.
Other Specialties Yes Available as required.
Updated: 3 Apr 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 17 Oct 2014
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Rooms are fully furnished and we encourage residents to personalize their rooms.
Single Rooms Yes Rooms are equipped with a nurse call system, and Freeview TV and Sky TV access is available.
Ensuite Yes Some rooms have toilet ensuites which may be shared or for their own personal use. Please discuss these options with the Facility Manager.
Alcohol Permitted Yes
Pets In Residence Yes Cat, budgies and goldfish.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room No We have under-floor heating that is adjusted in each section of the building.
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Communal lounges in the complex are equipped with comfortable seating. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night. We encourage families to help us care for their family member.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes Published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Rural Setting Yes
Smokers Room Yes Outside gazebo for smoking.
Smoking Permitted Yes We have a designated smoking area.
Updated: 22 Nov 2018
Special Features
Special Features
Our rooms are spacious and each has a lovely outlook as our home is set within 5 acres of grounds. Recently refurbished, our home provides a lovely homely feel and is a popular choice which has held a great reputation in the New Plymouth community for the last 15 years.

We have lots of nice lounges around our home, and an outside path and garden provides a walking area and showcases our Rose garden. Our residents are also able to enjoy their own vegetable and flower garden.
Updated: 22 Nov 2018
Interests & Activities
Interests & Activities
Telford has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinators focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

Large print books and Blind Foundation listening books form part of our library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano is also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Board Games, Cooking, Crosswords & Quizzes, Gardening, Indoor Bowls, Movies, Parties, Crafts, Happy Hour, Newspaper Reading.

There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
Updated: 22 Nov 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Qualifications and Details Kauri Coast meets all recommended staffing levels for residential care.
Associated Complexes We are part of Heritage Lifecare, a specialist aged care provider.
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Updated: 3 Apr 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Fijian Indian Yes
Maori - Te Reo Yes
Other Information Yes Translators can be obtained as required.
Updated: 17 Oct 2014
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Brethren Yes
Christian Yes Onsite services are offered for the following: St Mary's Anglican Church, Catholic Communion, Knox Presbyterian.
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes We are able to accommodate our residents' spiritual needs as requested.
Updated: 22 Nov 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.20 km Bus
Shops 0.50 km Merrilands Shopping Centre is a 2 minute drive away. CBD is a 5 to 10 minute drive away depending on traffic
Mall 5.00 km Downtown - centre city.
Parks 3.00 km Merriland Domain - Pukekura Park
Library   Library Bus calls weekly.
Updated: 17 Oct 2014
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
CareerForce Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 3 Apr 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

968