Rowena Jackson
At a glance
- Vacancy
- Yes
- Name
- Rowena Jackson
- Category
- Hospital Care
- Address
- 40 O'Byrne St North
Waikiwi
Invercargill 9810 - Postal Address
- 40 O'Byrne Street
Waikiwi
Invercargill 9810 - DHB
- Southern (Southland)
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Steve Wakeman - (03) 215 9988
- Owner
- Ryman Healthcare
- Clinical Manager:
- Sue O'Brien
Other services
Media
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Map
Reviews
Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.
Winner: 2021 Trusted Brand Aged Care & Retirement Villages
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Rowena Jackson Retirement Village, we’re dedicated to caring for you now and into your future.
As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care. Providing the full range of living and care options is just one of Ryman’s points of difference.
We’ve won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award seven times. And we’ve been awarded the gold medal six times in the Reader’s Digest Quality Service award.
Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health. Rowena Jackson is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre, which includes our hospital, has exceeded the sector standard for aged care.
Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.
A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.
In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.
Private rooms are warm and spacious, and the majority of our hospital rooms include a private ensuite. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.
We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.
Amenities include a hair and beauty salon, café and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.
What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.
Choosing the right care centre is one of the most important decisions you will make. At Rowena Jackson, our dedication to care begins even before you or your loved one has moved in.
The Lifestyle at Rowena Jackson Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.
Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.
You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.
We look forward to introducing you to our warm and caring community.
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Rowena Jackson Retirement Village, we’re dedicated to caring for you now and into your future.
As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care. Providing the full range of living and care options is just one of Ryman’s points of difference.
We’ve won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award seven times. And we’ve been awarded the gold medal six times in the Reader’s Digest Quality Service award.
Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health. Rowena Jackson is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre, which includes our hospital, has exceeded the sector standard for aged care.
Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.
A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.
In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.
Private rooms are warm and spacious, and the majority of our hospital rooms include a private ensuite. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.
We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.
Amenities include a hair and beauty salon, café and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.
What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.
Choosing the right care centre is one of the most important decisions you will make. At Rowena Jackson, our dedication to care begins even before you or your loved one has moved in.
The Lifestyle at Rowena Jackson Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.
Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.
You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.
We look forward to introducing you to our warm and caring community.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 15 Sep 2021 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 63 |
| Vacancy | Yes |
| Rowena Jackson Retirement Village offers the finest in retirement living in Southland. With independent living, assisted-living apartments and a resthome and hospital with a special care unit the village offers a full range of lifestyle options. For more information please phone our village manager on 215 9988. | |
| Impending vacancy | No |
| Premium Room Charges | Some Rooms as at 26 Jan 2022 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 28 Jan 2022 | |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a dedicated team of Registered Nurses who are passionate about working in Aged care. | |
| Nurse Practitioner | Negotiable | We have a good working relationship with the Nurse Practitioner from SDHB. | |
| Enrolled Nurse | Yes | We have a dedicated team of Enrolled Nurses who are passionate about working in Aged care. | |
| Healthcare Assistants/Caregivers | Yes | At Rowena Jackson we provide primary caregiving, which is provided to residents by a dedicated and passionate team of Care Assistants. | |
| Physiotherapist | 0.00 | Yes | Windsor street physiotherapy have a dedicated physio who visit four mornings per week, to work alongside the physio aide. |
| Social Worker (on site) | 0.00 | Negotiable | The local Hospital social workers are very happy to visit at our recommendation |
| Diversional Therapist | Yes | We have a trained diversional therapist on staff. | |
| Activities Co-ordinator | Yes | We have activites staff in all areas, which include the care facility and independant living. | |
| Hairdresser | Yes | We have our own Hair salon on site. There are two Hairdressers who work Monday to Friday. | |
| Podiatrist | Yes | Rowena Jackson has a dedicated podiatrist who visits weekly. | |
| Dietitian | Yes | We have a dietitian who visits once a month to see resdients referred by the Registered Nurse(s). | |
| Accredited Visitors | Negotiable | ||
| Kaumatua | Negotiable | ||
| Chaplain/Spiritual Advisor | Yes | We have all denominations visit Rowena Jackson and weekly church services on a Thursday | |
| Updated: 15 Sep 2021 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have oxygen concnetrators available on site for the private use of hospital residents if this is their prescribed therapy. |
| Gastronomy/Nasogastric Management | Yes | Should a resident require this level of treatment our staff are trained in this type of intervention. |
| End of Life/Palliative Care | Yes | Our Registered and Enrolled Nurses are skilled and passionate about providing the very best in Palliative care. We have a excellent working relationship with Hospice. |
| Wound Care | Yes | Our Registered and Enrolled Nurses are skilled and passionate about providing the very best in wound care. We have an excellent working relationship with the Wound Nurse Specialist at SDHB. |
| Diabetic Care | Yes | At Rowena Jackson the registered/enrolled nurses are trained to manage diabetes, our kitchen is able to cater for residents dietary needs. |
| Continence Advice | Yes | At Rowena Jackson, we have a dedicated continence resource nurse, to assist our nursing/caregiving staff with meeting the needs of our residents. |
| Stomal Therapy | Yes | We are happy to access this service via the DHB as required. |
| Stroke Rehabilitation | Yes | We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate. |
| Infection Control | Yes | At Rowena Jackson we have a dedicated Infection control nurse who oversees the education and practices of all of the staff. Infection control audits are carried out bi yearly. |
| Clinical Management | Yes | Sue O'Brien has a great wealth of knowledge and experience, having worked in aged care and here at Rowena Jackson for over 15 years. |
| Other Specialties | Yes | Our company has access to highly specialised nursing clinicans as required. |
| Updated: 15 Sep 2021 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Contact Steve Wakeman or Sue O'Brien to enquire about respite stay. |
| Carer Support | Yes | Contact Steve Wakeman or Sue O'Brien to enquire about carer support or short stay. |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
| Updated: 15 Sep 2021 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Every room is fully firnished, however should you wish to bring extra furniture for your bedroom please discuss this with Nicola or Sue |
| Single Rooms | Yes | All our rooms are single with ensuite. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and low boy as well as a wardrobe. There is a call bell beside the bed and ensuite |
| Rooms suitable for a couple | Yes | We have a number of large rooms that could be used to accommodate a couple. Simply check with Trudy to ascertain the availability of these rooms. |
| Ensuite | Yes | Yes every bedroom has its own ensuite with toilet, and handbasin or some rooms have shared ensuites including a shower. |
| Alcohol Permitted | Yes | We have Happy Hour every week. |
| Pets In Residence | No | We are happy for your pet to visit you at Rowena Jackson. |
| Negotiate To Bring Own Pet | Yes | Please contact Nicola Keast to discuss. |
| Phone Access In Own Room | Yes | Our rooms have phone jacks, and we are happy for residents to have a phone in their room. |
| Wifi | Yes | Free Wi-Fi is available to all residents in the care facility. Wi-Fi is also available to the relatives/friends visiting residents, please speak with the nursing staff to obtain the Wi-Fi password. |
| Resident can adjust heating in own room | No | We have under floor heating throughout our care facility. |
| Cater for under 65 yrs with Disability | Yes | Please feel welcome to contact Nicola Keast, Village Manager to discuss your specific requirements at anytime. |
| Lounges/seating areas | Yes | We have a large lounge available for our residents as well as a second lounge that is smaller and more intimate for residents looking for a quieter area to relax in. |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | |
| Day Programme for day stay clients | Yes | Casual day care available on request. Please contact Nicola Keast to enquire. |
| Outings | Yes | We have vans and activity staff who will assist you to get out and about. |
| Whanau Room | Yes | We have a whanau room available that offers family and visitors the opportunity to have time out, make a cup of tea or coffee or make private phone calls. Simply ask our staff and we will always do our best to assist our families at anytime. |
| Maori Kaupapa | Yes | Please discuss this with Nicola Keast |
| Residents Committee | No | We hold meetings for residents every two months. All residents are invited to this meeting. |
| Family Committee | No | We hold relatives meetings twice a year. Those listed as first NOK are invited to attend six monthly Multi disciplariry meetings. Any concerns family are asked to speak with the nurse working on site at time of concern raised. |
| Newsletter | Yes | A newsletter is prepared and available every 4 months. |
| Policy for management of challenging behaviour | Yes | Rowena Jackson have policy's and procedures in place to manage challenging situations. |
| Confused Residents | Yes | Nursing staff are trained in assessing delirium, managing behaviours/concerns associated with acute confusion. |
| Rural Setting | No | The views from this facility are beautiful with delightful gardens that are full of colour and interest. |
| Semi-Secure | Yes | Security checks are carried out by all staff during their working day/night. The outside doors and windows are locked at night to ensure the security of the residents. An outside security firm carry out security checks of the grounds at night. |
| Updated: 15 Sep 2021 | ||
Special Features
| Surrounded by beautifully established gardens with all care packages available from independent living in modern well designed Town Houses to serviced apartments through to Rest home and Hospital care all with single rooms and ensuites and a small friendly secure wing. This is the ultimate in retirement living. |
| Updated: 15 Sep 2021 |
Interests & Activities
| We have a full range of activities available within and around the village with dedicated activities coordinators on staff. If you wish to know more please enquire. We look forward to hearing from you. |
| Updated: 15 Sep 2021 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | The fee covers most of the care. Some medications are on charged if not subsidised by Pharmac. Some Doctor fees are on charged. If you are unsure please ask | |
| Staffing qualifications and details | Village Manager - Steve Wakeman, Clinical Manager - Sue O'Brien, Clinical Coordinators- Martin Greenfield, Anna-Lee Fitzgerald & Sheena Taki, Dedicated and passionate Registered/Enrolled Nurses, and Care staff. | |
| Details about meals | Breakfast in bed is available every morning. Dinner is served at 12 midday. The evening meal is served at 5pm . A selection of delicious home cooked muffins and sandwiches as well as slices and cakes are served at morning and afternoon teas as well as supper. The menu is designed by a qualified dietitcian and caters for specialist diets of all types. | |
| Associated Complexes | Rowena Jackson has an attached Hospital and Secure wing. There are also available Town houses and Serviced apartments for more independent living. We are also a part of the Rymans Healthcare Group. Ryman Healthcare is one of New Zealand’s leading providers of Retirement Village Living for New Zealanders over the age of 65. The company has built an unprecedented reputation building exceptional Retirement Villages, employing professional and caring staff and as a result, are six-time winners of the Australasian Aged Care Awards for “Best Retirement Village in New Zealand”. | |
| Updated: 15 Sep 2021 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Other Information | Yes | There is a multi cultural dedicated team of staff employed at Rowena Jackson. If there is a language difficulty please ask and we will aim to assist. |
| Updated: 16 Mar 2021 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Buddhist | Yes | |
| Christian | Yes | |
| Denominations/Faiths represented | Yes | |
| Hindu | Yes | |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| (Other comments) | Yes | We respect all denominations and provide services throughout the year of various faiths. Please ask. |
| Updated: 15 Sep 2021 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 Km | At entrance to village is the local bus stop. This is situated on the main North Road |
| Shops | 0.50 Km | Waikiwi shops. The Woolworths supermarket is situated here |
| Mall | 2.00 Km | Windsor Village. There is a lovely selection of boutique type clothing shops and cafes here. The rest home doe take residents here for shopping and food for some outings |
| Parks | 1.00 Km | Donovan Park. Queens Park 2km. |
| Library | 3.00 Km | Central City. Rowena Jackson does have its own library. The public library also supplies books to the village on a monthly basis for lending |
| Updated: 15 Sep 2021 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
| Registered Retirement Village? | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
| Other details | Yes | Ryman Healthcare Accreditation |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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| Updated: 15 Sep 2021 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
