Rhapsody - Pouakai

At a glance

Vacancy: Yes
Name: Rhapsody
Category: Hospital
Address: 30 Mill Road
Lower Vogletown
New Plymouth 4310
Postal Address: Same as above
Region: Taranaki
Phone: (06) 759 0080 View Phone Number
Fax: 06 759 1222 View Fax Number
Mobile: 0276100095 View Mobile Number
Email: View Email Address
Web: Visit Website

Personnel

Manager: Sarndra Wallis - 027 610 0095

Other services

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	Ultimate Care Rhapsody Brochure	Contact us today to see what a positive move to Ultimate Care Rhapsody can make in your life.

At Alden, we believe that all our elders deserve compassionate, trusted and respectful care, no matter their means or background. Alden Rhapsody is set amongst park-like gardens in Lower Vogeltown and offers multiple levels of care. Our friendly staff are trained in all aspects of Rest Home, Hospital, and Respite Care, allowing the team to care for a wide range of community members.

With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.

Facility Features:
• Large, generous sized rooms
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Activities programme
• Hairdresser, podiatrist and physiotherapist
• Dietician-approved meals and catering for special diets
• Regular happy hour, including a monthly family and friends inclusive celebration
• Onsite hangi pit regularly used for festivals and special occasions

Close to:
• Supermarket
• Medical centre
• Local churches
• Shopping centre
• Pukekura Park
• Brooklands Zoo
• Observatory

Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.

For more information, visit our website at alden.co.nz

Service/Facility Details

Service/Facility Details
Detail	Status
Contract with Health New Zealand \| Te Whatu Ora	Yes
Certification	Yes
ORA Applies	No
Updated: 15 Aug 2025

Bed and Vacancy Details

Bed and Vacancy Details
Detail	Status
Approximate number of beds at this level of care	24
Vacancy	Yes
Impending vacancy	No - Vacancies available
Short stay considered	No
Premium Accommodation Charges	Yes from $15.00/day up to $30.00/day as at 03 Sep 2025
MOH Certification and Audit Report	View MOH certification and audit report (opens in a new tab)
Updated: 4 Sep 2025

Testimonials

Testimonials
"The staff and other residents are lovely. I am very happy here". "Everything about Rhapsody is excellent, I could not be more pleased with the faciilty, the grounds, the staff and the care". "Meals are very good, staff and caring and show a genuine interest to residents". "My family are very please with care and staff interaction, thank you. We would have no problem with recommending Rhapsody.
Updated: 20 Aug 2025

Personnel

Personnel
Type	Status	Details
Registered Nurse	Yes	We have a team of committed Registered Nurses who strive to ensure residents' needs are being met. Our team of Registered Nurses cover all shifts 24/7.
Enrolled Nurse	Yes	Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers.
Healthcare Assistants/Caregivers	Yes	We have a team of Caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education.
Physiotherapist	Yes	Our physiotherapist visits regularly, by appointment/referral. These services are fully funded.
Occupational Therapist	Negotiable	We have access to a qualified Occupational therapist who can assess our residents' needs.
Social Worker (on site)	Negotiable	We have access to a community social worker that can be arranged on an individual basis as required.
Activities Co-ordinator	Yes	Our activities coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme.
Hairdresser	Yes	Our hairdresser visits regularly, by appointment. These services are provided at the residents own cost.
Podiatrist	Yes	Our podiatrist visits regularly, by appointment. These services are fully funded.
Dietitian	Negotiable	All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation
Kaumatua	Negotiable	We have access to Maori cultural groups and this can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor	Negotiable	We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required.
Other Personnel	Yes	We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld.
Updated: 2 Sep 2025

Specialities or Areas of Expertise

Specialities or Areas of Expertise
Specialities or Areas of Expertise	Status	Details
Oxygen Management	Yes	If oxygen has been medically prescribed we are very capable of managing this therapy for any resident that should require it.
Gastronomy/Nasogastric Management	Yes	We can provide care for any Gastric/Nasogastric management. Our registered nurses are skilled in managing this requiremet.
End of Life/Palliative Care	Yes	We have a dedicated team of registered nurses and a National Support Office that provides clinical guidance and training and support for our staff. We also have a National Clinical Coach who oversees our end of Life Palliative Care nursing.
Dialysis	No	Unfortunately we are not resourced to manage dialysis
Wound Care	Yes	Our registered nurses are all trained in wound care. We have a National Clinical Coach who is also our wound nurse for the organisation. All wounds are monitored and reported to our clinical team to ensure treatment is effective.
Diabetic Care	Yes	Should you require any level of support for type1 or type 2 diabetes we can assist you with this. Our clinical manager oversees all of our residents who require insulin or special diets
Continence Advice	Yes	We have a great team of registered nurses who will undertake a continence assessment upon your arrival and on-going should you need it.
Stomal Therapy	No	Although we do not have a stomal therapist on site, we have no problem accessing these services should it be required.
Stroke Rehabilitation	Yes	If you have been unfortunate to have suffered a stroke we have a dedicated team that can assist you in your recovery, ensuring all your needs are being met.
Tracheotomy Care	Yes	Our registered nurses are skilled in many areas and should you have a tracheotomy that requires assistance with management we can meet your needs.
Spinal Injuries Care	No	We are not specialised to manage spinal injuries
Infection Control	Yes	We have an excellent infection control programme that is strictly adhered to at all times.
Surgical Followup	Yes	If you have recently undergone any surgery and you are coming to us for recovery, we can provide that for you. Our clinical team can ensure you have a full recovery post-op. This is usually agreed following a pre-admission assessment.
Psychiatric Care	No	We do not provide this level of service.
Community Health	Yes
Clinical Management	Yes	We have a full-time clinical manager who oversees all of our registered nursing staff as well as our dedicated team of caregivers. All our clinical managers are supported by our National Clinical Coach.
Other Specialties	Yes	Our core business is 'Aged Care' we aim to provide a high level of quality care to all of our elderly residents.
Updated: 20 Aug 2025

Respite, Carer Support or other Short Stay

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay	Status	Details
Respite	Yes	We have respite days available. Call our manager to book time that suits your needs. Come and try us out under your respite availability, you never know you just might want to come back again because you have had a great time being cared for.
Carer Support	Yes	We provide carer support for the caregiver. The person in their care continues to be looked after in a safe environment. Take a break knowing that your loved one is in extremely capable hands.
Subsidised	Yes	Yes we are a subsidised facility as well as private.
Private Paying	Yes	Yes we take private paying residents
Booking can be made in advance	Yes	We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities.
Updated: 28 Aug 2025

Features

Features
Feature	Status	Details
May Bring Own Furniture	Yes	Residents are welcome to bring their own furniture with them (subject to space and safety constraints).
Single Rooms	Yes	We have wonderful spacious rooms to offer you. The room can also accommodate some pieces of your own personal furniture of your choice.
Shared Rooms	Yes	All our rooms are double sized which enables residents to to share a room if desired
Rooms suitable for a couple	Yes	If we have a married couple that wish to remain together and one is rest home level and the other may need hospital level this is not a problem. We would love the opportunity to provide the care you both need whilst you can still remain together.
Ensuite	Yes	We have mixture of full en suites and partial en suites depending of the room of your choice
Alcohol Permitted	Yes	We have a regular Happy Hour. Residents are welcome to consume their own alcohol within reason.
Pets In Residence	Yes	We have in house fish and birds.
Negotiate To Bring Own Pet	Yes	If you have a pet that you would like to bring in we are happy to discuss this depending on the type of pet. We have to be mindful of other residents and their desire perhaps not to have too many animals in the facility
Phone Access In Own Room	Yes	A personal phone line can be arranged. Additional fees apply.
Wifi	No	We are hoping to be able to offer our residents wi-fi very shortly
Resident can adjust heating in own room	No	The heating is thermostatically controlled by staff
Cater for under 65 yrs with Disability	Yes	At times we can consider people under 65 with a disability. This is assessed on a case by case to ensure we can meet your needs.
Lounges/seating areas	Yes	We have multiple seating and lounge areas within our home. They are all very different and provide an ever changing outlook for our residents. We also have lovely outdoor seating areas too.
Female residents only	No	We have a mixture of female and male residents residing at our facility
Male residents only	No	We have a mixture of female and male residents residing at our facility
Provide End of Life/Palliative Care	Yes	Our clinical team are dedicated to providing the optimum care for our end of life services or palliative care ongoing needs. We have continuous support from our National Support Office that has expert clinicians to advise and support 24/7
Palliative Care Contract	Yes	We have a palliative care contract and work very closely with our local hospice services.
Day Programme for day stay clients	No	We do not have a day care programme
Outings	Yes	We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed.
Whānau Room	Yes	We have a Whanau Room where residents and families can meet and share meals, and meet with medical and allied health services.
Residents Committee	Yes	We have residents meetings once a month where issues can be discussed and suggestions can be made. Family members are welcome to attend these meetings.
Family Committee	No	We currently do not have a family committee as our families chose to attend the residents meetings from time to time.
Newsletter	Yes	We produce a friendly newsletter for all our residents to read and families. We would be happy to send you one of our latest newsletters if you would like to request one.
Policy for management of challenging behaviour	Yes	Our organisation has a large number of policies to help guide our staff to deliver the best possible care. Managing challenging behavior is one of those policies. Our staff are also given training to manage and difficult behavior.
Confused Residents	Yes	From time to time some of our elderly become confused. Our staff are at hand and trained to manage this. The safety of our residents is paramount.
Smokers Room	No	Whilst we do not have a smokers room. We do have a designated area outside for this purpose.
Smoking Permitted	Yes	The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Updated: 20 Aug 2025

Interests & Activities

Interests & Activities
We have 2 dedicated activities co-ordinators who provides an interesting and varied programme of activities for our residents. Our programme includes a variety of activities held both on-site and off-site. On-site activities include guest speakers, musical entertainers and an exercise programme. We also have a men's group that meets regularly. Shadow the dog visits every Friday from K9 friends. We also have a dedicated craft day once a week. We host a number of events on site which have included regular BBQ's, Christmas celebrations, fortnightly Happy Hour and a loud shirt day. Last year Rhapsody started up its very own worm farm which many residents have enjoyed looking after.
Updated: 20 Aug 2025

Additional Information

Additional Information
Topic		Details
What's included in your fees and what's not		Please contact us for a detailed price list.
Staffing qualifications and details		Our staff go through an orientation programme and continue with on-going education
Details about meals		All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist.
Visitor information		Open-ended visiting hours.
Associated Complexes		Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, and Palliative Care. Alden Rhapsody operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide.
Updated: 29 Aug 2025

Languages Spoken

Languages Spoken
Language	Status	Details
Afrikaans	Yes
Arabic	Yes
Dutch	Yes
English	Yes
Fijian	Yes
Fijian Indian	Yes
Filipino	Yes
Māori - Te Reo	Yes
Samoan	Yes
Updated: 20 Aug 2025

Religious/Spiritual Affiliations

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations	Status	Details
Anglican	Yes	We have regular visits from an Anglican minister
Inter denominational	Yes	Weekly services are held by our own facility chaplin. All are welcome.
Roman Catholic	Yes	We also have regular visits from the local Roman Catholic church.
(Other comments)	Yes	Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met, and will help our residents to contact the appropriate persons to help them to do so.
Updated: 20 Aug 2025

Ethnic Diets

Ethnic Diets
Ethnic Diet	Status	Details
Other	Yes	All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures.
Updated: 28 Aug 2025

Distances

Distances
Location	Distance	Details
Mall	0.20 Km	We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilties close by.
Parks		There are several large, beautiful parks close by which have gardens, walks and children's playgrounds. We also pride ourselves on our own park like grounds which the residents all enjoy and provides a very peaceful and tranquil setting.
Library	0.20 Km	The local library is situated in the city centre close by. We also have access to a mobile library that calls in on a regular basis and we have our own library on site.
Updated: 20 Aug 2025

Credentials & Membership

Credentials & Membership
Credentials & Membership RC	Status	Details
National Certificate in Diversional Therapy	Yes	Our Diversional therapist holds this certificate
Aged Care Association New Zealand (ACA)	Yes	yes we are members

Updated: 20 Aug 2025

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.