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Everything was absolutely fantastic. Staff should be proud of themselves. The staff and nurses were so accommodating, nothing was any trouble, they went out of there way to see everything was right. They were so helpful and so pleasant. I liked the privacy given when my wife was taken out of the ward on the day of her death. The screen in the corridor and the nurses as a guard of honour was very moving. Thank you all.
Thank you for your kind words regarding the care that your wife recieved. The staff are were very privileged to care for your wife and family at this sad time. We are delighted that she got to celebrate mothers day with her girls.take care and thank you for your kind words.
The team at Pohlen Hospital are the most amazing people I have ever met. They were so caring and thoughtful towards my beautiful amazing Nan.
If Nan was having a bad day the team would sit with Nan and reassure her that it was okay and they are here for her.
They kept on top of her pain as soon as they knew she was in pain.
The beautiful team at Pohlen always took amazing care of Nan, even when she needed extra care they were there always smiling and talking to Nan and making Nan feel special.
The team at Pohlen were not only amazing with Nan, theywere also amazing with us (the family). If we didn't understand or were worried about what was going on with Nan's body, the team would sit and explain everything so we could understand better.
They really helped me with the paperwork side of things, as I had never done this before. The Pohlen team were amazing support.
Pohlen Hospital is the most amazing place, to be surrounded by the most beautiful kind caring amazing team of people.
When you are going through the end of your loved ones life, the team make you feel normal when everything is upside down.
Words will never say how thankful and grateful I am. Thank you, thank you thank you. I love you all to bits.
Thank you for your kind words.
It was a pleasure to look after nana and your family.
You are in our thoughts always
|Contract with DHB||Yes|
|Updated: 19 Mar 2013|
|Approximate number of beds at this level of care||13|
|we have single rooms for end of life patients, and double rooms also available dependent on clinical need|
|Additional Room Costs||No|
|MOH Certification and Audit Report||View MOH certification and audit report (opens in a new tab)|
|Updated: 24 Oct 2019|
|Type||Hours Per Week||Status||Details|
|Registered Nurse||200||Yes||24 hour cover with clinical leader available Monday, Tuesday, Wednesday and Friday. We support new entry to practice nurses.|
|Nurse Practitioner||Yes||Visits once a week|
|Enrolled Nurse||40||Yes||Rostored shifts alongside registered nurse on morning and afternoon otherwise a second registered nurse.|
|Healthcare Assistants/Caregivers||Yes||We fully support staff to complete level 3 health and wellbeing course, and we currently have 6 health care assistants at this level.|
|Physiotherapist||Yes||Physiotherapist is available onsite for assessment and treatment.|
|Occupational Therapist||Yes||Contracted OT brought in as required.|
|Social Worker (on site)||Yes||Contracted on an as needs basis.|
|Diversional Therapist||Yes||5 days a week 10.00 - 3.30pm Monday - Friday. Extra cover on special occasions.|
|Hairdresser||Yes||Local hairdressers come to the hospital.|
|Podiatrist||Yes||Visiting podiatrist onsite 3 days per week.|
|Dietitian||Yes||All menus are regularly audited by a Dietician and modified seasonally. The dietitian will be consulted if required for individual patient needs.|
|Accredited Visitors||Yes||A number of community volunteers visit and read to patients, sing play muusical instruments. The local primary school also provides entertainment.|
|Kaumatua||Yes||Can visit on request.|
|Chaplain/Spiritual Advisor||Yes||Chaplains visits weekly and services are also held in the lounge.|
|Other Personnel||Yes||Local singers visit each month to entertain the residents.|
|Updated: 31 Jan 2018|
|Specialities or Areas of Expertise||Status||Details|
|Oxygen Management||Yes||Oxygen management equipment available including oxygen concentrators and piped oxygen.|
|Gastronomy/Nasogastric Management||Yes||Experienced in the provision of care required for gastrostomy/ nasogastric management.|
|Bariatric (Care of the very overweight)||Yes||We now have a dedicated Bariatric room with full set of equipment.|
|End of Life/Palliative Care||Yes||We have 6 dedicated end of life rooms that enables family/whanau to live onsite with resident who is on end of life funding. Rooms designed for peace and quite with fold away bed. Family Lounge available.|
|IV Antibiotic Capability||Yes||All Registered Nurses are competent to administer IV fluids and Antibiotics.|
|Dialysis||Yes||With supportive discharge planning from DHB.|
|Wound Care||Yes||All registered nurses are competent in wound care with good liaison with district nursing and wound care specialist.|
|Diabetic Care||Yes||Registered nurses are fully competent and diabetes team visits out patients monthly.|
|Continence Advice||Yes||Arranged through the DHB, and all products available onsite.|
|Stomal Therapy||Yes||Registered nurses are fully competent and good liaison with Stoma nurse through DHB.|
|Stroke Rehabilitation||Yes||Waikato District Health board have funded rehabilitation clients for allocated amount of time. The focus of Pohlen Hospital is to enhance the individuals ability to perform daily living tasks and will liase with the funding agent for the client.|
|Tracheotomy Care||Yes||With supportive discharge planning from DHB.|
|Spinal Injuries Care||Yes||With supportive discharge planning from DHB.|
|Infection Control||Yes||A designated infection control nurse on team.|
|Surgical Followup||Yes||Broad range of visiting consultants hold outpatient clinics at Pohlen. Please see our website for more details.|
|Psychiatric Care||Yes||Waikato DHB has Psychiatrist clinics on site.|
|Primary Rural Health Care||Yes||Matamata Medical Centre is located on site, along side a dental centre.|
|Clinical Management||Yes||Loraine Jecentho is a NZ trained nurse with over 30 years experience.|
|Other Specialties||Yes||Majority of registered nurses have completed the Hospice Care course, and Dementia care course.|
|Updated: 31 Jan 2018|
|May Bring Own Furniture||Yes||This may be negotiated to meet hospital requirements.|
|Single Rooms||Yes||14 rooms. 6 of these are end of life rooms.|
|Rooms suitable for a couple||Yes||We accommodate couples either in a double room or one of the larger single rooms, depending on clinical needs of couple. Hospital and rest home couples are cared for together.|
|Ensuite||Yes||Each room has an ensuite.|
|Alcohol Permitted||Yes||'Happy Hour' in the evenings or with meals.|
|Pets In Residence||Yes||One cat, a visiting dog, and some fish.|
|Negotiate To Bring Own Pet||Yes|
|Phone Access In Own Room||Yes||Portable phone available.|
|Wifi||Yes||Yes, upon request.|
|Resident can adjust heating in own room||Yes||Each room has its own heat pump .|
|Cater for under 65 yrs with Disability||Yes||We can accommodate.|
|Lounges/seating areas||Yes||Four lounge areas.|
|Female residents only||No||Double rooms are never mixed sex.|
|Male residents only||No||Double rooms are never mixed sex.|
|Primary Health Funded Short Term Care||Yes||GP Bed contract in place/|
|Provide End of Life/Palliative Care||Yes|
|Palliative Care Contract||Yes||Palliative care provided with end of life funding.|
|Day Programme for day stay clients||Yes||If pre-arranged. Daily fee.|
|Outings||Yes||For special events in the town.|
|Whanau Room||Yes||Multi purpose room used to meet individual needs.|
|Family Committee||No||Regular family meetings.|
|Newsletter||Yes||'Pohlenation', available on our website.|
|Policy for management of challenging behaviour||Yes|
|Rural Setting||Yes||Situated in Matamata, and all rooms have doors to the outside.|
|Smoking Permitted||No||We are trying to keep the site smoke free and signage is in place.|
|Updated: 31 Jan 2018|
|Monthly meetings of the Arthritis Society available in Matamata, RSA within walking distance/in a wheelchair, cards, email access will be provided by office staff, exercises twice weekly, raised garden beds, views of lovely gardens, happy hour, able to access pool at town complex, good library facilities in the town, newspaper reading, quizzes, videos, outings (if a special event is on we will arrange for residents to attend).|
|Updated: 15 Apr 2007|
|Details about Meals||Dining room. Private area can be arranged for family functions. Special dietary needs are accomodated.|
|Staffing Qualifications and Details||Registered Nurse 24 hours.|
|What's included in your fees and what's not||Please see manager.|
|Updated: 15 Apr 2007|
|Non denominational||Yes||All denominations will visit the hospital.|
|Public Transport||Not available. Taxi service.|
|Credentials & Membership RC||Status||Details|
|Home and Community Support Sector Standards (Standards NZ)||Yes|
|National Certificate in Diversional Therapy||Yes|
|National Certificate in Support of the Older Person (not available after Dec 2010)||Yes|
|New Zealand Aged Care Association (NZACA)||Yes||Joint Winners of the INSite Overall Excellence in Care Awards, 2009; Winner of the Quality Health NZ Innovative Delivery Award, 2009 and Finalists in the Community Connections Award, 2009|
|Rest Home MOH Audit Report Available.||No||See Special Category comment below|
|Updated: 27 Aug 2012|
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.