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Ngaio Marsh

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At a glance
Vacancy
Yes
Name
Ngaio Marsh
Category
Hospital Care
Address
95 Grants Road
Papanui
Christchurch 8052
Postal Address
95 Grants Road
Papanui
Christchurch 8052
DHB
Canterbury
Phone
(03) 352 5140
Fax
(03) 352 5176
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Anna Thomson - 03 352 5140
Owner
Ryman Healthcare
Clinical Manager:
Jane Escalera
Other services
Media
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Ngaio Notations - Summer 2019 Newsletter Ngaio Notations - Summer 2019 Newsletter Ngaio Notations - Summer 2019 Newsletter

View our latest newsletter here. You will get a glimpse into village life and what's been happening lately.

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Description
Winner: 2019 Trusted Brand Aged Care & Retirement Villages

Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Ngaio Marsh Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome and hospital care. Providing the full range of living and care options is just one of Ryman’s points of difference.

Since 2014, we’ve repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Ngaio Marsh is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre, which includes our hospital, has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.
In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.

We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Amenities include a hair and beauty salon and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Ngaio Marsh, our dedication to care begins even before you or your loved one has moved in.

The Lifestyle at Ngaio Marsh Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 27 Jun 2018
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 51
Vacancy Yes
we have a hospital bed available
Impending vacancy Yes - We have hospital beds availabl
Premium Room Charges Some Rooms as at 05 Dec 2019
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 6 Dec 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Accredited Visitors Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes
Updated: 27 Jun 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen concnetrators available on site for the private use of hospital residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes Should a resident require this level of treatment our staff are trained in this type of intervention.
End of Life/Palliative Care Yes As above
Wound Care Yes Staff all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques.
Clinical Management Yes
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 27 Jun 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Every room is fully firnished, however should you wish to bring extra furniture for your bedroom please discuss this with Anna.
Single Rooms Yes All our rooms are single with ensuite. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and low boy as well as a wardrobe. There is a call bell beside the bed and ensuite
Rooms suitable for a couple Yes We have a number of large rooms that could be used to accommodate a couple. Simply check with Anna to ascertain the availability of these rooms.
Ensuite Yes Yes every bedroom has its own ensuite with toilet, shower and handbasin.
Alcohol Permitted Yes We have Happy Hour every week.
Pets In Residence Yes Some of our residents do bring pets with them however please always discuss this with Anna prior to making these arrangements as we do need to ensure your pet will be able to settle in our environment.
Negotiate To Bring Own Pet Yes As above
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes Please feel welcome to contact Anna Thomson the Village Manager to discuss your specific requirements at anytime.
Lounges/seating areas Yes We have a large lounge available for our residents as well as a second lounge that is smaller and more intimate for residents looking for a quieter area to relax in.
Primary Health Funded Short Term Care Yes As above
Palliative Care Contract Yes As above
Day Programme for day stay clients Yes We offer private day care to residents, simply contact Pauline for further information.
Outings Yes We have vans and activity staff who will assist you to get out and about.
Whanau Room Yes We have a whanau room available that offers family and visitors the opportunity to have time out, make a cup of tea or coffee or make private phone calls. Simply ask our staff and we will always do our best to assist our families at anytime.
Maori Kaupapa Yes Please discuss this with Anna.
Residents Committee No We hold meetings for residents every two months. All residents are invited to this meeting.
Family Committee No We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact Anna direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations.
Newsletter Yes A newsletter is prepared and available every 4 months.
Policy for management of challenging behaviour Yes
Confused Residents Yes As above
Rural Setting Yes The views from this facility are beautiful with delightful gardens that are full of colour and interest.
Semi-Secure Yes
Updated: 27 Jun 2018
Interests & Activities
Interests & Activities
We have an extensive activities programme and enjoy involvement with the varying interests of our residents. Please feel free to contact the village for further information.
Updated: 27 Jun 2018
Additional Information
Additional Information
TopicDetails
Details about Meals All our meals are prepared on site and so have that lovely home cooked quality. Our menus are prepared with the input of a dietitian and rotated regularly. The main meal is served at midday with a lighter meal being served in the evening. Morning and afternoon tea and supper are all home baked goodies and residents are free to help themselves to fruit between meals. We are experienced in catering for different dietary requirements so please let us know if you have require a special diet.
Associated Complexes We are part of the Rymans Group of Care Facilities
What's included in your fees and what's not Please contact management for details
Updated: 27 Jun 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Fijian Yes
Filipino Yes
Hindi Yes
Thai Yes
Updated: 27 Jun 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We respect all religions and denominations
Updated: 27 Jun 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.00 km Bus stop outside the village
Shops 0.50 km Numerous
Mall 0.50 km Northlands Mall
Parks 1.00 km St James Park
Library 1.00 km Papanui Library
Updated: 27 Jun 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes Ryman Accreditation Programme
CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 27 Jun 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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