Madison

At a glance

Vacancy: No
Name: Madison
Category: Hospital
Address: 144 Queen Street West
Horowhenua
Levin 5510
Postal Address: 144 Queen Street West
Levin 5510
Region: Manawatū-Whanganui
Phone: 06 367 2305 View Phone Number
Fax: 06 367 2308 View Fax Number
Email: View Email Address
Web: Visit Website

Personnel

Manager: Raewyn Ferguson - 027 290 4770

Other services

View Associated Providers

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	Madison Brochure

At Alden, we believe that all our elders deserve compassionate, trusted and respectful care, no matter their means or background. Alden Madison is a friendly and well-established Aged Care Facility that provides a high standard of care for our Rest Home and Hospital level care residents.

With a spacious dining room, lounges and large sunny rooms, our home boasts an excellent chef who provides the very best in nutritional meals. Our care staff work closely with residents to create personal care plans and a tailored activity programme.

Facility Features:
• Registered Nurse on site 24 hours a day
• Open-ended visiting hours
• Activities programme
• Hairdresser
• Dietician-approved meals and catering for special diets
• Regular happy hour
• Dedicated respite care room

Close to:
• Supermarket
• Medical centre
• Local churches
• Town centre
• Cafes
• Library
• Bowling club
• Bus stops
• Lake Horowhenua

Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.

For more information, visit our website at alden.co.nz

Service/Facility Details

Service/Facility Details
Detail	Status
Contract with Health New Zealand \| Te Whatu Ora	Yes
Certification	Yes
ORA Applies	No
Updated: 19 Aug 2025

Bed and Vacancy Details

Bed and Vacancy Details
Detail	Status
Approximate number of beds at this level of care	18
Vacancy	No
Impending vacancy	No
Short stay considered	No
Premium Accommodation Charges	Some Rooms from $15.00/day up to $25.00/day as at 02 Sep 2025
MOH Certification and Audit Report	View MOH certification and audit report (opens in a new tab)
Updated: 4 Sep 2025

Testimonials

Testimonials
"Mum is really well cared for and the most important aspect for the family is the genuine care and friendly banter we see from the staff". "You have the kindest Caregivers and Nurses who make our parents very happy. Well done for the great staff and facility atmosphere". "We appreciate the care and commitment by all staff to keep our family member happy and safe. We were very confident that they are cared for to a high standard and really appreciate the photos being sent through regularly as we have immediate family all around the world and this is of great comfort to them".
Updated: 19 Aug 2025

Personnel

Personnel
Type	Status	Details
Registered Nurse	Yes	We have a team of committed Registered Nurses who strive to ensure residents' needs are being met. Our team of Registered Nurses cover all shifts 24/7.
Enrolled Nurse	Yes	Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers.
Healthcare Assistants/Caregivers	Yes	We have a team of Caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education.
Physiotherapist	Yes	Our physiotherapist visits regularly, by appointment/referral. These services are fully funded.
Occupational Therapist	Negotiable	We have access to a qualified Occupational therapist who can assess our residents' needs.
Social Worker (on site)	Negotiable	We have access to a community social worker that can be arranged on an individual basis as required.
Activities Co-ordinator	Yes	Our activities coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme.
Hairdresser	Yes	Our hairdresser visits regularly, by appointment. These services are provided at the residents own cost.
Podiatrist	Yes	Our podiatrist visits regularly, by appointment. These services are fully funded.
Dietitian	Negotiable	All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation
Kaumatua	Negotiable	We have access to Maori cultural groups and this can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor	Negotiable	We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required.
Other Personnel	Yes	We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld.
Updated: 1 Sep 2025

Specialities or Areas of Expertise

Specialities or Areas of Expertise
Specialities or Areas of Expertise	Status	Details
Oxygen Management	Yes	We are able to manage any oxygen therapy your GP has prescribed for you
Gastronomy/Nasogastric Management	Yes	Our registered nurses can manage any gastric requirement
End of Life/Palliative Care	Yes	We are committed to providing palliative care. Our team are dedicated in this area of specialty and work closely with the team at the hospice
Wound Care	Yes	Our nurses are trained in managing wounds as well as being able to access wound care specialists if required
Diabetic Care	Yes	We can assist you with the management of your diabetes
Continence Advice	Yes	All our trained staff are able to assess your continence requirements
Stomal Therapy	Yes	Access as required
Stroke Rehabilitation	Yes	We can be part of your stroke recovery plan
Infection Control	Yes	Our organisation has a very robust Infection Control Programme that has been endorsed by the Medical Officer of Health Canterbury
Surgical Followup	Yes	If you require a surgical procedure we are happy to be part of your post-op recovery plan
Clinical Management	Yes	We have a full time clinical services manager who oversees the care plans and the nursing teams
Updated: 19 Aug 2025

Respite, Carer Support or other Short Stay

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay	Status	Details
Respite	Yes	We have a specific respite room available. If Supportlinks have identified that respite is required, please ring or come in and talk with us. Process will be explained at time of visit
Carer Support	Yes	If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities.
Subsidised	Yes	Yes, we provided subsidised services should you meet the requirements.
Booking can be made in advance	Yes	Bookings can be made in advance, please contact us discuss your needs and availabilities.
Updated: 28 Aug 2025

Features

Features
Feature	Status	Details
May Bring Own Furniture	Yes	A bed, overtable and bedside cabinet are supplied in rooms. Residents are encouraged to bring in other belongings that makes the room feel more homely as long as the environment is clutter free - safety issue
Single Rooms	Yes	Manhattan Wing rooms have a shared ensuite - situated between two rooms
Rooms suitable for a couple	Yes	We do have double rooms at the front of the facility that can accommodate a couple
Ensuite	Yes	Shared ensuites on Manhattan wing
Alcohol Permitted	Yes	Residents are able to have their own alcohol within reason.
Pets In Residence	Yes	We have a facility cat named Maddie. We welcome visits from other pets.
Negotiate To Bring Own Pet	Yes	Whilst we cannot accommodate everyone's pet as much as we would love to, we are happy to accommodate any pets that would like to pop in for a visit.
Phone Access In Own Room	Yes	A personal phone line can be arranged with a private provider to have a telephone connected to your room. Additional fees may apply.
Wifi	Yes	We have free wi-fi throughout our facility for all our residents and families visiting.
Resident can adjust heating in own room	No	The facility has gas under floor heating ensuring the facility is warm at all times.
Cater for under 65 yrs with Disability	Yes	Our core business is Aged Care and if you are close to 65 we are more than happy to discuss your needs individually. Please feel free to call our manager.
Lounges/seating areas	Yes	We have two lounges (one that can be booked for birthdays, anniversaries etc) and a community hall. The Manhattan lounge has tea/coffee facilities for visitors.
Provide End of Life/Palliative Care	Yes	We are committed to providing palliative care under our palliative care contract. Our team are dedicated in this area of specialty working with local hospice.
Day Programme for day stay clients	Yes	Our day care residents are encouraged to join in with the facility activities programme.
Outings	Yes	Our Diversional Therapist runs a very robust activity programme which includes outings .
Whānau Room	Yes	We have a private room available for meetings should you require one.
Residents Committee	Yes	Two monthly resident meetings are held. Families are encouraged to attend. Date is displayed on wall beside the sign in register.
Family Committee	No	Families are welcome to meet with management/RNs at any time
Newsletter	Yes	Quarterly newsletters will be emailed to families, or available at reception.
Policy for management of challenging behaviour	Yes	Our organisation has a range of policies that staff are required to follow. We do have a management of challenging behaviour
Confused Residents	Yes	At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times.
Smoking Permitted	Yes	The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Updated: 19 Aug 2025

Special Features

Special Features
We have a lovely courtyard in the middle of the facility that has a fish pond and an aviary for residents enjoyment. Sky TV in the Manhattan lounge for all the exciting sporting events.
Updated: 19 Aug 2025

Interests & Activities

Interests & Activities
Activity programme, Advocate, Age Concern, BBQ, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, , Companion Club, Concerts, Cooking, Craft, Digital camera, Electric beds, Email, Entertainers, Exercises, Fax, Flower arranging, Games, , Garden, Golf, Happy Hour, Indoor Games, , Library, Lotto,Mobility Van, Music, Newspaper reading, Organ, Outings, Parties, Pastoral care, Pianist, Pool, Sing-a-longs, Shopping, Videos
Updated: 19 Aug 2025

Additional Information

Additional Information
Topic		Details
What's included in your fees and what's not		Please contact us for a detailed price list.
Staffing qualifications and details		Our staff go through an orientation programme and continue with on-going education.
Details about meals		All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist.
Visitor information		Open-ended visiting hours.
Associated Complexes		Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, Palliative Care and a Day Programme. There is also an independent living Retirement Village on site. Alden Madison operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide.
Updated: 29 Aug 2025

Languages Spoken

Languages Spoken
Language	Status	Details
English	Yes
Māori - Te Reo	Yes
Min Chinese	Yes
Other Details	Yes	We can arrange a translator service should you require them.
Updated: 4 Sep 2025

Religious/Spiritual Affiliations

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations	Status	Details
Anglican	Yes
Christian	Yes
Jehovah Witness	Yes
Methodist	Yes
Presbyterian	Yes
Salvation Army	Yes
The Church of Jesus Christ Latter-Day Saints	Yes
(Other comments)	Yes	Other Faiths can be sourced by the Facility to see if there's a local representation.
Updated: 4 Sep 2025

Ethnic Diets

Ethnic Diets
Ethnic Diet	Status	Details
Other	Yes	All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures.
Updated: 28 Aug 2025

Distances

Distances
Location	Distance	Details
Public Transport	0.30 Km
Shops	0.50 Km
Mall	0.50 Km
Parks	0.30 Km
Library	0.50 Km
Updated: 19 Aug 2025

Credentials & Membership

Credentials & Membership
Credentials & Membership RC	Status	Details
National Certificate in Diversional Therapy	Yes
Aged Care Association New Zealand (ACA)	Yes
Registered Retirement Village?	Yes
Retirement Village Accreditation (Expiry date)	Yes
Retirement Villages Association of New Zealand [Inc] (RVA)	Yes

Updated: 19 Aug 2025

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.