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Lester Heights Residential Care and Hospital
At a glance
- Vacancy
- Yes
- Name
- Lester Heights Residential Care and Hospital
- Category
- Hospital Care
- Address
- 93 Fourth Ave
Woodhill
Whangarei - Postal Address
- 93 Fourth Avenue
Woodhill
Whangarei 0110 - DHB
- Northland
- Phone
- (09) 438 3909
- Fax
- (09) 438 3953
- Mobile
- 0212227233
- View Email Address
Personnel
- Manager
- Te Aroha Pau - 0210726768
- Owner
- Manjula and Srini Reddy - +6494380909
Other services
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Reviews
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Grateful Thanks!
I am taking the time to submit this review having recently spent three weeks with my 95yr old mother who is currently a resident at the Lester Heights Residential Care Facility.
The services that Lester Heights Residential Care provides is excellent on all levels, compared to a previous experience that we had at another facility earlier this year.
The selection of meals and choices that are offered, and at times, specially made for my mother, were beyond our expectations.
The nurses, carers and management staff are without a doubt, the sweetest, hardworking, caring personnel who always conduct themselves and go about their duties, in a cheerful professional manner and with unfailing patience!!
Because I live abroad, I was able to spend every moment of my days and evenings with my mother. And in that time, I was able to observe the operational structure of this facility throughout my entire visit.
I commend the Owner Mr Reddy and all his staff for their success in establishing a safe and secure establishment, that is spotlessly clean and inviting for any future resident who maybe looking for a "home away from home" whether short or long term. This place has a "family vibe" where I noticed some residents assisting each other at meal times which was sweet and enduring, from my perspective. Then of course there were the usual "family spats" which were hilarious.
To Mr Reddy and all your staff, thank you for making my mother's stay as comfortably possible for her, especially in her remaining days and months ahead.
Do keep up your excellent services.
Description
UNDER NEW MANAGEMENT.
Situated high on a hilltop facing North , Lester Heights Residential Care and Hospital enjoys expansive views of the Whangarei city and surrounding township.
A homely Nursing Hospital and Residential Facility, Lester Heights provides a high standard of medical nursing and allied health support to a range of residents with high needs.
Registered nurse available on site 24 hours 7 days a week caring for residents and a General practitioner is available 24 hours 7 days week when required.
Other health professionals and service providers such as Physiotherapists, podiatrists, hairdressers and chaplains are available when required.
We welcome and encourage family and friends to visits as often as possible.
A fun and varied calendar of events means there is always plenty to do at Lester Heights Residential Care and Hospital. Regular outings to other hospitals for morning teas, visits to the RSA, and a range of interesting excursions are arranged by a Diversional Therapist.
Popular in-house activities include visits from local school theatre and musical groups, and a range of arts and crafts activities.
Our in house pets are a feature of our home and add happiness and therapeutic interaction with our residents.
Regular visits from SPCA also allow residents to interact with different animals.
Situated high on a hilltop facing North , Lester Heights Residential Care and Hospital enjoys expansive views of the Whangarei city and surrounding township.
A homely Nursing Hospital and Residential Facility, Lester Heights provides a high standard of medical nursing and allied health support to a range of residents with high needs.
Registered nurse available on site 24 hours 7 days a week caring for residents and a General practitioner is available 24 hours 7 days week when required.
Other health professionals and service providers such as Physiotherapists, podiatrists, hairdressers and chaplains are available when required.
We welcome and encourage family and friends to visits as often as possible.
A fun and varied calendar of events means there is always plenty to do at Lester Heights Residential Care and Hospital. Regular outings to other hospitals for morning teas, visits to the RSA, and a range of interesting excursions are arranged by a Diversional Therapist.
Popular in-house activities include visits from local school theatre and musical groups, and a range of arts and crafts activities.
Our in house pets are a feature of our home and add happiness and therapeutic interaction with our residents.
Regular visits from SPCA also allow residents to interact with different animals.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 10 Sep 2014 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 26 |
| Vacancy | Yes |
| We have rooms available for clients both long term and short term admission. We specialise in providng homely short or long stay options.
Prospective clients & their family are welcome to come & have a look around our facility anytime. We have reopened our sunny Dolly wing for people with high care needs. | |
| Impending vacancy | Yes - 1 |
| Additional Room Costs | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 18 Oct 2019 | |
Testimonials
| UNDER NEW MANAGEMENT
EXPERIENCED MANAGEMENT TEAM |
| Updated: 20 Jun 2014 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | As this is hospital level of care we have Registered Nurse coverage 24 hours per day 7 days per week. The administration of your medication will be supervised by Registered Nurses. | |
| Nurse Practitioner | Negotiable | Gerontology Nurse specialist available through Northland DHB | |
| Enrolled Nurse | No | At Lester we are a teaching facility and have student Enrolled Nurses completing the clinical assessments on site under the supervision of the Clinical Nurse Manager and Registered Nurses. | |
| Physiotherapist | Yes | Our Physiotherapist can be called in if required to provide individual physiotherapy service to all Residents as appropriate. | |
| Occupational Therapist | Negotiable | ||
| Social Worker (on site) | Negotiable | ||
| Activities Co-ordinator | Yes | Monday to Friday the Activities Coordinator provide a interesting and stimulation activites program for all cleints at a level that suits the individual. Group games and outings are organised. A weekly calendar for the comming events is available | |
| Hairdresser | Yes | Our resident Hairdresser visits and you can make use of her services by appointment and at a reasonable charge. | |
| Podiatrist | Yes | A podiatrist visits the hospital on a 6 weekly basis for a reasonable charge or relatives can cut the residents nails if they wish. | |
| Dietitian | Yes | NDHB referrals On call. | |
| Kaumatua | Yes | On call. | |
| Chaplain/Spiritual Advisor | Yes | An interdenominational Chaplain service is provided. This involves regular visits but personal visits can be arranged by request. | |
| Other Personnel | Yes | You may retain your own General Practitioner or you may prefer to transfer to the Resident Doctor who visits weekly. A one monthly check with your preferred GP will be carried out. More frequent visits are available as required. | |
| Updated: 20 Jun 2014 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Registered Staff have training and are qualified in this area |
| Gastronomy/Nasogastric Management | Yes | |
| End of Life/Palliative Care | Yes | RN's and caregivers are training by North Haven Hospice to provided excellent pallitive care. |
| Dialysis | Yes | All RN's have been trained by the renal team and work closely with Whangarei to manage dialysis. |
| Wound Care | Yes | Registered Nurses receive annual training from wound care specialists in this area. |
| Diabetic Care | Yes | Registered Nurses receive annual training from Diabetic Specailist in this area |
| Continence Advice | Yes | All staff are trained by Incontinence specialist |
| Stomal Therapy | Yes | DHB on call |
| Stroke Rehabilitation | Yes | Available through NDHB and the Stroke foundation. All staff attend inserivces. |
| Tracheotomy Care | Yes | Clinical Care/facility Manager and RN's are trained. |
| Spinal Injuries Care | Yes | Trained RNs |
| Infection Control | Yes | Trained RN for this role. Annual updates from Northland DHB IC Nurse Specialist |
| Surgical Followup | Yes | The registered nurses liaise with NHDB Wound Nurse specialist to manage the dressings. Acc short term clients welcome. |
| Psychiatric Care | Yes | POP team available as needed |
| Clinical Management | Yes | |
| Other Specialties | Yes | |
| Updated: 20 Jun 2014 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
| Updated: 20 Jun 2014 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Single Rooms | Yes | |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | By negotiation and depends on what the pet is. |
| Phone Access In Own Room | Yes | You may have your phone installed in your own room at your own cost. All calls/messages will be conveyed to you as required. |
| Resident can adjust heating in own room | Yes | |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | two lounges are available |
| Palliative Care Contract | Yes | . |
| Outings | Yes | Outings of interest are undertaken as often as possible via mobility taxi service. These are arranged by the Activities Co-ordinator with staff assistance. |
| Family Committee | No | . |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smoking Permitted | Yes | There is a special smoking area for residents. No smoking in bedrooms. |
| Updated: 20 Jun 2014 | ||
Special Features
| We have introduced a designated Maori Wing.
This Wing was opened on 11 November 2014 by Dr Shane Reti MP and our Kaumatua Te Ratahi Mahanga.This is our dedicated Maori Wing. A place for our maori elders to feel comfortable in familiar surroundings. The well-being of our residents is prominent to us but just as important is to insure we provide safe cultural practises. We have a Kaumatua for assistance when needed e.g mihimihi, karakia, room blessings and advice. Staff take regular Te Reo Maori and Tikanga lessons. To insure we follow correct protocols. Our Activity programme is very extensive and includes, Age Concern, Art, Big print books, , Board games, Breakfast in bed, Bingo, Canine friends, Cards, Care and Craft, Church, Concerts, Craft, Electric beds, Email, Entertainment, Exercises, Fax, Garden, Internet, Massage, Men, Newspaper reading, Outings, Pastoral care, Vegetarian, Videos, Happy Hour, Housie, Indoor Games, Jigsaw, Library, Music, Movies, Parties, Petanque, Picnic facilities, Quizzes, RSA, , Sing-a-longs |
| Updated: 21 Sep 2015 |
Interests & Activities
|
SOCIAL ACTIVITIES
Social activities are planned and organised by our Activities Co-ordinators. We encourage residents to share in any activities they might enjoy and be able to do. We have regular entertainment, activities and sing-a-longs. Activities include: monthly RSA visits, interdenominational church services, daily exercises, daily music, daily newspaper reading (A copy of the Advocate and Herald is also available for the use of all residents), videos, outings, and massage Watch the notice board for specific information. OTHER DETAILS You may wish to order a particular magazine. This can be done through the Administration Office. Other magazines are shared throughout the hospital. You may also wish to have your own radio, television or Sky TV in your own room at your own expense. Aerials or License are not required. For those hard of hearing we suggest you use head phones with your personal television in the lounge. Mail is delivered Monday to Sunday inclusive. If you have difficulty reading we will willingly assist you. There is an outward mailbox and stamps available at reception. Age Concern, Big print books |
| Updated: 20 Jun 2014 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | All meals are prepared at the Hospital. Home baking. Meal times are: Breakfast 7.45am, Lunch 11.45am, Tea 4.45pm, Supper 7pm. Guests for a meals are welcome. There is a small charge for guests meals. | |
| Staffing Qualifications and Details | All shifts have one Registered Nurse. We try to keep the Caregiver/Resident ratio 1:5. STAFFING STRUCTURE The Facility/Clinical Manager is responsible for the overall day to day running of Lester Heights including supervision of all staff. Registered Nurses and Hospital Care Assistants work rostered shifts to provide 24 hour care. The Cook, Kitchen staff, Maintenance, Laundry and Cleaning Personnel work 7 days per week rostered duties as per job description. | |
| Updated: 20 Jun 2014 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | |
| Chinese | Yes | |
| English | Yes | |
| Maori - Te Reo | Yes | Some. |
| Tongan | Yes | |
| Updated: 20 Jun 2014 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Buddhist | Yes | |
| Christian | Yes | |
| Inter denominational | Yes | Church services are held in the lounge. Catholic Communion can be arranged as required. |
| Jehovah Witness | Yes | |
| Jewish | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Ratana | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| Seventh Day Adventist | Yes | |
| Updated: 20 Jun 2014 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 1.00 km | |
| Shops | 2.00 km | |
| Mall | 3.00 km | |
| Parks | 2.00 km | |
| Library | 3.00 km | Library books are available for exchange through the Activities Co-ordinator. Other reading material is available at all times. |
| Updated: 20 Jun 2014 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
 |
||
| Updated: 20 Jun 2014 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
