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Lester Heights Hospital

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Lester Heights Hospital
Hospital Care
93 Fourth Avenue
Whangarei 0110
Postal Address
Same as above
(09) 438 3909
(09) 438 3953
View Email Address
Angela Ylanan - 09 438 3909
North Care Limited - Carly Mangulabnan - 021 028 60682
Other services
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Essential visitors only - please call us first

Situated high on a hilltop facing North , Lester Heights Residential Care and Hospital enjoys expansive views of the Whangarei city and surrounding township.

A homely Nursing Hospital and Residential Facility, Lester Heights provides a high standard of medical nursing and allied health support to a range of residents with high needs.

Registered nurse available on site 24 hours 7 days a week caring for residents and a General practitioner is available 24 hours 7 days week when required.

Other health professionals and service providers such as Physiotherapists, podiatrists, hairdressers and chaplains are available when required.

We welcome and encourage family and friends to visits as often as possible.

A fun and varied calendar of events means there is always plenty to do at Lester Heights Residential Care and Hospital. Regular outings to other hospitals for morning teas, visits to the RSA, and a range of interesting excursions are arranged by a Diversional Therapist.
Popular in-house activities include visits from local school theatre and musical groups, and a range of arts and crafts activities.
Our in house pets are a feature of our home and add happiness and therapeutic interaction with our residents.
Regular visits from SPCA also allow residents to interact with different animals.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 10 Sep 2014
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 27
Vacancy Yes
We have rooms available for clients both long term and short term admission. We specialise in providng homely short or long stay options. Prospective clients & their family are welcome to come & have a look around our facility anytime. We have reopened our sunny Dolly wing for people with high care needs.
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 7 May 2021
Updated: 6 Apr 2020
Type Hours Per Week Status Details
Registered Nurse Yes As this is hospital level of care we have Registered Nurse coverage 24 hours per day 7 days per week. The administration of your medication will be supervised by Registered Nurses.
Nurse Practitioner Negotiable Gerontology Nurse specialist available through Northland DHB
Enrolled Nurse No At Lester we are a teaching facility and have student Enrolled Nurses completing the clinical assessments on site under the supervision of the Clinical Nurse Manager and Registered Nurses.
Physiotherapist Yes Our Physiotherapist can be called in if required to provide individual physiotherapy service to all Residents as appropriate.
Occupational Therapist Negotiable
Social Worker (on site) Negotiable
Activities Co-ordinator Yes Monday to Friday the Activities Coordinator provide a interesting and stimulation activites program for all cleints at a level that suits the individual. Group games and outings are organised. A weekly calendar for the comming events is available
Hairdresser Yes Our resident Hairdresser visits and you can make use of her services by appointment and at a reasonable charge.
Podiatrist Yes A podiatrist visits the hospital on a 6 weekly basis for a reasonable charge or relatives can cut the residents nails if they wish.
Dietitian Yes NDHB referrals On call.
Kaumatua Yes On call.
Chaplain/Spiritual Advisor Yes An interdenominational Chaplain service is provided. This involves regular visits but personal visits can be arranged by request.
Other Personnel Yes You may retain your own General Practitioner or you may prefer to transfer to the Resident Doctor who visits weekly. A one monthly check with your preferred GP will be carried out. More frequent visits are available as required.
Updated: 20 Jun 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Registered Staff have training and are qualified in this area
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes RN's and caregivers are training by North Haven Hospice to provided excellent pallitive care.
Dialysis Yes All RN's have been trained by the renal team and work closely with Whangarei to manage dialysis.
Wound Care Yes Registered Nurses receive annual training from wound care specialists in this area.
Diabetic Care Yes Registered Nurses receive annual training from Diabetic Specailist in this area
Continence Advice Yes All staff are trained by Incontinence specialist
Stomal Therapy Yes DHB on call
Stroke Rehabilitation Yes Available through NDHB and the Stroke foundation. All staff attend inserivces.
Tracheotomy Care Yes Clinical Care/facility Manager and RN's are trained.
Spinal Injuries Care Yes Trained RNs
Infection Control Yes Trained RN for this role. Annual updates from Northland DHB IC Nurse Specialist
Surgical Followup Yes The registered nurses liaise with NHDB Wound Nurse specialist to manage the dressings. Acc short term clients welcome.
Psychiatric Care Yes POP team available as needed
Clinical Management Yes
Other Specialties Yes
Updated: 20 Jun 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 20 Jun 2014
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes By negotiation and depends on what the pet is.
Phone Access In Own Room Yes You may have your phone installed in your own room at your own cost. All calls/messages will be conveyed to you as required.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes two lounges are available
Palliative Care Contract Yes .
Outings Yes Outings of interest are undertaken as often as possible via mobility taxi service. These are arranged by the Activities Co-ordinator with staff assistance.
Family Committee No .
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes There is a special smoking area for residents. No smoking in bedrooms.
Updated: 20 Jun 2014
Special Features
Special Features
We have introduced a designated Maori Wing.
This Wing was opened on 11 November 2014 by Dr Shane Reti MP and our Kaumatua Te Ratahi Mahanga.This is our dedicated Maori Wing. A place for our maori elders to feel comfortable in familiar surroundings. The well-being of our residents is prominent to us but just as important is to insure we provide safe cultural practises. We have a Kaumatua for assistance when needed e.g mihimihi, karakia, room blessings and advice.
Staff take regular Te Reo Maori and Tikanga lessons. To insure we follow correct protocols.

Our Activity programme is very extensive and includes, Age Concern, Art, Big print books, , Board games, Breakfast in bed, Bingo, Canine friends, Cards, Care and Craft, Church, Concerts, Craft, Electric beds, Email, Entertainment, Exercises, Fax, Garden, Internet, Massage, Men, Newspaper reading, Outings, Pastoral care, Vegetarian, Videos, Happy Hour, Housie, Indoor Games, Jigsaw, Library, Music, Movies, Parties, Petanque, Picnic facilities, Quizzes, RSA, , Sing-a-longs
Updated: 21 Sep 2015
Interests & Activities
Interests & Activities

Social activities are planned and organised by our Activities Co-ordinators. We encourage residents to share in any activities they might enjoy and be able to do.

We have regular entertainment, activities and sing-a-longs. Activities include: monthly RSA visits, interdenominational church services, daily exercises, daily music, daily newspaper reading (A copy of the Advocate and Herald is also available for the use of all residents), videos, outings, and massage Watch the notice board for specific information.


You may wish to order a particular magazine. This can be done through the Administration Office. Other magazines are shared throughout the hospital.

You may also wish to have your own radio, television or Sky TV in your own room at your own expense. Aerials or License are not required. For those hard of hearing we suggest you use head phones with your personal television in the lounge.

Mail is delivered Monday to Sunday inclusive. If you have difficulty reading we will willingly assist you. There is an outward mailbox and stamps available at reception.

Age Concern, Big print books
Updated: 20 Jun 2014
Additional Information
Additional Information
Topic Details
Staffing qualifications and details All shifts have one Registered Nurse. We try to keep the Caregiver/Resident ratio 1:5. STAFFING STRUCTURE The Facility/Clinical Manager is responsible for the overall day to day running of Lester Heights including supervision of all staff. Registered Nurses and Hospital Care Assistants work rostered shifts to provide 24 hour care. The Cook, Kitchen staff, Maintenance, Laundry and Cleaning Personnel work 7 days per week rostered duties as per job description.
Details about meals All meals are prepared at the Hospital. Home baking. Meal times are: Breakfast 7.45am, Lunch 11.45am, Tea 4.45pm, Supper 7pm. Guests for a meals are welcome. There is a small charge for guests meals.
Updated: 20 Jun 2014
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
English Yes
Maori - Te Reo Yes Some.
Tongan Yes
Updated: 20 Jun 2014
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Inter denominational Yes Church services are held in the lounge. Catholic Communion can be arranged as required.
Jehovah Witness Yes
Jewish Yes
Methodist Yes
Presbyterian Yes
Ratana Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Updated: 20 Jun 2014
Location Distance Details
Public Transport 1.00 Km
Shops 2.00 Km
Mall 3.00 Km
Parks 2.00 Km
Library 3.00 Km Library books are available for exchange through the Activities Co-ordinator. Other reading material is available at all times.
Updated: 20 Jun 2014
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
Care Association New Zealand
Updated: 20 Jun 2014

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.