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Lester Heights Hospital

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Lester Heights Hospital
93 Fourth Avenue
Whangarei 0110
Postal Address
Same as above
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Richard Bedwell - 09 438 3909
North Care Limited - Carly Mangulabnan - 021 028 60682
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Restrictions - critical visitors only

Situated on a safe and quiet hilltop facing north, Lester Heights Hospital enjoys expansive views of Whangarei and the surrounding township, making it an accessible and secure home for older people requiring rest home and hospital level care, and differently abled younger people.

We are proudly part of Sound Care Group, with five homes in New Zealand that provide holistic care to our residents.

Welcome to our home and experience our Culture of Care, where we believe every encounter is an opportunity to make you feel genuinely cared for.

Y.O.U. Plan (Your Own Unique Care Plan)

We plan your care with you and your family from the start and consider your choices at the heart of what we do. Your needs are uniquely your own and your personalised care plan is a recognition of this.

Stay connected and active

You have always lived your life with purpose and passion, and you can stay that way at our home. We design activities that keep you physically active and connected to your loved ones and the community. Our spacious rooms provide the space for both privacy and the level of care you need. While our generous lounge and secure garden area are places for enjoying friendships and views of nature.

Be nurtured and nourished

Our team of managers, nurses, caregivers and support staff are all qualified, highly trained, and share a true passion for care. It’s the same level of care that goes into every nutritious meal deliciously prepared by our in-house chef, and weekly plan of activities that considers your personal preferences.

Contact us to arrange a visit. We’d love to show you our home.

admin@lesterheights.co.nz | 09 438 3909

Rest Home | Hospital Level | Younger People with Disability Services | Day Care | Respite
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 10 Sep 2014
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 25
Vacancy No
We have rooms available for clients both long term and short term admission. We specialise in providng homely short or long stay options. Prospective clients & their family are welcome to come & have a look around our facility anytime. We have reopened our sunny Dolly wing for people with high care needs.
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 15 Aug 2022
“I would just like to convey my grateful thanks to your amazing staff and others who looked after my husband while he was in your care. I cannot say enough about the way my husband, myself and family were treated by everyone. It was not an easy time for us as he was a dearly loved husband and father and the way they treated him was with the most respect and love. My son was just amazed at the friendliness of everyone and we are so pleased he spent his last days with you. Once again I thank you and have told everyone what a caring staff you have. I will catch up soon. Many thanks and my appreciation.” - Diane and family (August 2021)
Updated: 7 Sep 2021
Type Hours Per Week Status Details
Registered Nurse Yes As this is hospital level of care we have Registered Nurse coverage 24 hours per day 7 days per week. The administration of your medication will be supervised by Registered Nurses.
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes By referral
Occupational Therapist Yes By referral
Social Worker (on site) Yes By referral
Diversional Therapist Yes
Hairdresser Yes By referral
Podiatrist Yes By referral
Dietitian Yes By referral
Kaumatua Yes On call.
Chaplain/Spiritual Advisor Yes By request
Other Personnel Yes We have an on-call GP. Plus the team is supported by an Overall Clinical Manager and a General Manager who regularly visit the site.
Updated: 2 Sep 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Registered Staff have training and are qualified in this area
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes RN's and caregivers are training by North Haven Hospice to provided excellent pallitive care.
Dialysis No Dialysis is done at the hospital.
Wound Care Yes Registered Nurses receive annual training from wound care specialists in this area.
Diabetic Care Yes Registered Nurses receive annual training from Diabetic Specailist in this area
Continence Advice Yes All staff are trained by Incontinence specialist.
Stomal Therapy Yes DHB on call
Stroke Rehabilitation Yes Available through NDHB and the Stroke foundation. All staff attend inserivces.
Tracheotomy Care Yes Clinical Care/facility Manager and RN's are trained.
Spinal Injuries Care Yes Trained RNs
Infection Control Yes Trained RN for this role. Annual updates from Northland DHB IC Nurse Specialist
Surgical Followup Yes The registered nurses liaise with NHDB Wound Nurse specialist to manage the dressings. Acc short term clients welcome.
Psychiatric Care Yes POP team available as needed
Clinical Management Yes
Updated: 2 Sep 2021
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes If there is an available room
Updated: 2 Sep 2021
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Negotiate To Bring Own Pet Yes By negotiation and depends on what the pet is.
Phone Access In Own Room Yes You may have your phone installed in your own room at your own cost. All calls/messages will be conveyed to you as required.
Wifi Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Two lounges are available
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes .
Day Programme for day stay clients Yes
Outings Yes
Family Committee No .
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smokers Room Yes
Smoking Permitted Yes Only in smokers' area
Updated: 2 Sep 2021
Special Features
Special Features
We offer YPD (Younger People with Disability) care.
Updated: 2 Sep 2021
Interests & Activities
Interests & Activities
Social activities are planned and organised by our Activities Co-ordinators. We encourage residents to share in any activities they might enjoy and be able to do.

We have a full-on Activity programme that includes Art, Bingo, Board games, Breakfast in bed, Canine friends, Cards, Care and Craft, Church Services, Craft, Concerts, Dancing, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Happy Hour, Housie, Indoor Games, Internet, Jigsaw, Library, Movies, Minibus, Massage, Music, Newspaper reading, Pianist, Picnic facilities, Parties, Reading, Quizzes, Sing-a-longs, Shopping, Singing, Sky TV, Videos.
Updated: 2 Sep 2021
Additional Information
Additional Information
Topic Details
Staffing qualifications and details All shifts have one Registered Nurse. We try to keep the Caregiver/Resident ratio 1:5. STAFFING STRUCTURE The Facility/Clinical Manager is responsible for the overall day to day running of Lester Heights including supervision of all staff. Registered Nurses and Hospital Care Assistants work rostered shifts to provide 24 hour care. The Cook, Kitchen staff, Maintenance, Laundry and Cleaning Personnel work 7 days per week rostered duties as per job description.
Details about meals All meals are prepared at the Hospital. Home baking. Meal times are: Breakfast 7.45am, Lunch 11.45am, Tea 4.45pm, Supper 7pm. Guests for a meals are welcome. There is a small charge for guests meals.
Updated: 31 Dec 2021
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Filipino Yes
Hindi Yes
Interpreter Yes Can be arranged
Maori - Te Reo Yes
Tagalog Yes
Updated: 2 Sep 2021
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Christian Yes
Denominations/Faiths represented Yes Church services can be arranged.
Inter denominational Yes Church services can be arranged.
Ratana Yes
Roman Catholic Yes
Updated: 2 Sep 2021
Location Distance Details
Public Transport 0.35 Km
Shops 2.00 Km
Mall 2.00 Km
Parks 2.00 Km
Library 2.00 Km
Updated: 2 Sep 2021
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Care Association New Zealand New Zealand Aged Care Association (NZACA)
Updated: 2 Sep 2021

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.