Lester Heights Hospital
At a glance
- Vacancy
- Yes
- Name
- Lester Heights Hospital
- Category
- Hospital Care
- Address
- 93 Fourth Avenue
Woodhill
Whangarei 0110 - Postal Address
- Same as above
- DHB
- Northland
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Richard Bedwell - 09 438 3909
- Owner
- North Care Limited - Carly Mangulabnan - 021 028 60682
Other services
Media
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Map
Reviews
Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.
UNDER NEW MANAGEMENT as of APRIL 01 2020.
Situated on a safe and quiet hilltop facing north, Lester Heights Hospital enjoys expansive views of Whangarei and the surrounding township, making it an accessible and secure home for older people requiring rest home and hospital level care, and differently abled younger people.
We are proudly part of Sound Care Group, with five homes in New Zealand that provide holistic care to our residents.
Welcome to our home and experience our Culture of Care, where we believe every encounter is an opportunity to make you feel genuinely cared for.
Y.O.U. Plan (Your Own Unique Care Plan)
We plan your care with you and your family from the start and consider your choices at the heart of what we do. Your needs are uniquely your own and your personalised care plan is a recognition of this.
Stay connected and active
You have always lived your life with purpose and passion, and you can stay that way at our home. We design activities that keep you physically active and connected to your loved ones and the community. Our spacious rooms provide the space for both privacy and the level of care you need. While our generous lounge and secure garden area are places for enjoying friendships and views of nature.
Be nurtured and nourished
Our team of managers, nurses, caregivers and support staff are all qualified, highly trained, and share a true passion for care. It’s the same level of care that goes into every nutritious meal deliciously prepared by our in-house chef, and weekly plan of activities that considers your personal preferences.
Contact us to arrange a visit. We’d love to show you our home.
admin@lesterheights.co.nz | 09 438 3909
Rest Home | Hospital Level | Younger People with Disability Services | Day Care | Respite
Situated on a safe and quiet hilltop facing north, Lester Heights Hospital enjoys expansive views of Whangarei and the surrounding township, making it an accessible and secure home for older people requiring rest home and hospital level care, and differently abled younger people.
We are proudly part of Sound Care Group, with five homes in New Zealand that provide holistic care to our residents.
Welcome to our home and experience our Culture of Care, where we believe every encounter is an opportunity to make you feel genuinely cared for.
Y.O.U. Plan (Your Own Unique Care Plan)
We plan your care with you and your family from the start and consider your choices at the heart of what we do. Your needs are uniquely your own and your personalised care plan is a recognition of this.
Stay connected and active
You have always lived your life with purpose and passion, and you can stay that way at our home. We design activities that keep you physically active and connected to your loved ones and the community. Our spacious rooms provide the space for both privacy and the level of care you need. While our generous lounge and secure garden area are places for enjoying friendships and views of nature.
Be nurtured and nourished
Our team of managers, nurses, caregivers and support staff are all qualified, highly trained, and share a true passion for care. It’s the same level of care that goes into every nutritious meal deliciously prepared by our in-house chef, and weekly plan of activities that considers your personal preferences.
Contact us to arrange a visit. We’d love to show you our home.
admin@lesterheights.co.nz | 09 438 3909
Rest Home | Hospital Level | Younger People with Disability Services | Day Care | Respite
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 10 Sep 2014 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 23 |
| Vacancy | Yes |
| We have rooms available for clients both long term and short term admission. We specialise in providng homely short or long stay options. Prospective clients & their family are welcome to come & have a look around our facility anytime. We have reopened our sunny Dolly wing for people with high care needs. | |
| Impending vacancy | No |
| Premium Room Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 21 Jan 2022 | |
Testimonials
| “I would just like to convey my grateful thanks to your amazing staff and others who looked after my husband while he was in your care. I cannot say enough about the way my husband, myself and family were treated by everyone. It was not an easy time for us as he was a dearly loved husband and father and the way they treated him was with the most respect and love. My son was just amazed at the friendliness of everyone and we are so pleased he spent his last days with you. Once again I thank you and have told everyone what a caring staff you have. I will catch up soon. Many thanks and my appreciation.” - Diane and family (August 2021) |
| Updated: 7 Sep 2021 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | As this is hospital level of care we have Registered Nurse coverage 24 hours per day 7 days per week. The administration of your medication will be supervised by Registered Nurses. | |
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | By referral | |
| Occupational Therapist | Yes | By referral | |
| Social Worker (on site) | Yes | By referral | |
| Diversional Therapist | Yes | ||
| Hairdresser | Yes | By referral | |
| Podiatrist | Yes | By referral | |
| Dietitian | Yes | By referral | |
| Kaumatua | Yes | On call. | |
| Chaplain/Spiritual Advisor | Yes | By request | |
| Other Personnel | Yes | We have an on-call GP. Plus the team is supported by an Overall Clinical Manager and a General Manager who regularly visit the site. | |
| Updated: 2 Sep 2021 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Registered Staff have training and are qualified in this area |
| Gastronomy/Nasogastric Management | Yes | |
| Palliative Care (Contracted) | Yes | |
| End of Life/Palliative Care | Yes | RN's and caregivers are training by North Haven Hospice to provided excellent pallitive care. |
| Dialysis | No | Dialysis is done at the hospital. |
| Wound Care | Yes | Registered Nurses receive annual training from wound care specialists in this area. |
| Diabetic Care | Yes | Registered Nurses receive annual training from Diabetic Specailist in this area |
| Continence Advice | Yes | All staff are trained by Incontinence specialist. |
| Stomal Therapy | Yes | DHB on call |
| Stroke Rehabilitation | Yes | Available through NDHB and the Stroke foundation. All staff attend inserivces. |
| Tracheotomy Care | Yes | Clinical Care/facility Manager and RN's are trained. |
| Spinal Injuries Care | Yes | Trained RNs |
| Infection Control | Yes | Trained RN for this role. Annual updates from Northland DHB IC Nurse Specialist |
| Surgical Followup | Yes | The registered nurses liaise with NHDB Wound Nurse specialist to manage the dressings. Acc short term clients welcome. |
| Psychiatric Care | Yes | POP team available as needed |
| Clinical Management | Yes | |
| Updated: 2 Sep 2021 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | If there is an available room |
| Updated: 2 Sep 2021 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | |
| Single Rooms | Yes | |
| Negotiate To Bring Own Pet | Yes | By negotiation and depends on what the pet is. |
| Phone Access In Own Room | Yes | You may have your phone installed in your own room at your own cost. All calls/messages will be conveyed to you as required. |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | Two lounges are available |
| Gay / LGBT IQ Friendly | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | . |
| Day Programme for day stay clients | Yes | |
| Outings | Yes | |
| Family Committee | No | . |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Smokers Room | Yes | |
| Smoking Permitted | Yes | Only in smokers' area |
| Updated: 2 Sep 2021 | ||
Special Features
| We offer YPD (Younger People with Disability) care. |
| Updated: 2 Sep 2021 |
Interests & Activities
|
Social activities are planned and organised by our Activities Co-ordinators. We encourage residents to share in any activities they might enjoy and be able to do. We have a full-on Activity programme that includes Art, Bingo, Board games, Breakfast in bed, Canine friends, Cards, Care and Craft, Church Services, Craft, Concerts, Dancing, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Happy Hour, Housie, Indoor Games, Internet, Jigsaw, Library, Movies, Minibus, Massage, Music, Newspaper reading, Pianist, Picnic facilities, Parties, Reading, Quizzes, Sing-a-longs, Shopping, Singing, Sky TV, Videos. |
| Updated: 2 Sep 2021 |
Additional Information
| Topic | Details | |
|---|---|---|
| Staffing qualifications and details | All shifts have one Registered Nurse. We try to keep the Caregiver/Resident ratio 1:5. STAFFING STRUCTURE The Facility/Clinical Manager is responsible for the overall day to day running of Lester Heights including supervision of all staff. Registered Nurses and Hospital Care Assistants work rostered shifts to provide 24 hour care. The Cook, Kitchen staff, Maintenance, Laundry and Cleaning Personnel work 7 days per week rostered duties as per job description. | |
| Details about meals | All meals are prepared at the Hospital. Home baking. Meal times are: Breakfast 7.45am, Lunch 11.45am, Tea 4.45pm, Supper 7pm. Guests for a meals are welcome. There is a small charge for guests meals. | |
| Updated: 31 Dec 2021 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Interpreter | Yes | Can be arranged |
| Maori - Te Reo | Yes | |
| Tagalog | Yes | |
| Updated: 2 Sep 2021 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Christian | Yes | |
| Denominations/Faiths represented | Yes | Church services can be arranged. |
| Inter denominational | Yes | Church services can be arranged. |
| Ratana | Yes | |
| Roman Catholic | Yes | |
| Updated: 2 Sep 2021 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.35 Km | |
| Shops | 2.00 Km | |
| Mall | 2.00 Km | |
| Parks | 2.00 Km | |
| Library | 2.00 Km | |
| Updated: 2 Sep 2021 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
|
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| Updated: 2 Sep 2021 | ||
What's New
We recently launched our new website: https://soundcare.co.nz/ |
| Updated: 31 Dec 2021 |
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
