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Hilda Ross Retirement Village

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Information Pack
At a glance
Vacancy
Yes
Name
Hilda Ross Retirement Village
Category
Hospital Care
Address
30 Ruakura Road
Hamilton 3216
Postal Address
Same as above
DHB
Waikato
Phone
(07) 855 9542
Fax
(07) 855 9543
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Wendy Taylor - (07) 855 9542
Owner
Ryman Healthcare
Clinical Manager
Debbie Austin - (07) 855 9542
Other services
Media
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Hilda's Highlights Winter 2019 Hilda's Highlights Winter 2019 Hilda's Highlights Winter 2019
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Description
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Hilda Ross Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care. Providing the full range of living and care options is just one of Ryman’s points of difference.

Since 2014, we’ve repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Hilda Ross is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre, which includes our hospital, has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.

In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.

We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Amenities include a hair and beauty salon and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Hilda Ross, our dedication to care begins even before you or your loved one has moved in.

The Lifestyle at Hilda Ross Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 15 Aug 2018
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 56
Vacancy Yes
We offer single rooms each with their own ensuite. Many of our rooms have French doors out into our lovely gardens. Please feel free to
Impending vacancy Yes - 2 rooms available
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 20 Sep 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes 24 hours, 7 days a week
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Susie Nyika is our contracted physiotherapist.
Activities Co-ordinator Yes We have a team of six activities co-ordinators within our facility to stimulate and arrange activities for our residents.
Hairdresser Yes Rachel Houston works Monday to Friday.
Podiatrist Yes Waikato Podiatry visits our facility every six weeks.
Dietitian Negotiable We will request dietician input as required.
Accredited Visitors Yes
Chaplain/Spiritual Advisor Yes Weekly services are held in our chapel/community centre/lounge with a combined service once a month.
Other Personnel Yes
Updated: 26 Jun 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen concnetrators available on site for the private use of hospital residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes Should a resident require this level of treatment our staff are trained in this type of intervention.
End of Life/Palliative Care Yes As above
Wound Care Yes Staff all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a contracted physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques.
Clinical Management Yes We have a highly experienced Clinical Manager who leads a team of skilled and committed registered nurses and care givers.
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 26 Jun 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Please contact Village Manager for availability
Updated: 26 Jun 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Every room is fully firnished, however should you wish to bring extra furniture for your bedroom please discuss this with the village manager.
Single Rooms Yes All our rooms are single with ensuite. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and low boy as well as a wardrobe. There is a call bell beside the bed and ensuite.
Ensuite Yes Yes every bedroom has its own ensuite with toilet, shower and handbasin.
Alcohol Permitted Yes We have Happy Hour every week.
Pets In Residence No
Negotiate To Bring Own Pet No
Phone Access In Own Room Yes
Wifi Yes
Resident can adjust heating in own room No Our maintenance team can adjust the heat for residents.
Cater for under 65 yrs with Disability Yes Long Term Chronic Health Conditions. Please feel welcome to contact the Village Manager to discuss your specific requirements at anytime.
Lounges/seating areas Yes We have a large lounge available for our residents as well as a second lounge that is smaller and more intimate for residents looking for a quieter area to relax in.
Primary Health Funded Short Term Care Yes As above
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes As above
Day Programme for day stay clients No
Outings Yes We have vans and activity staff who will assist you to get out and about.
Whanau Room Yes We have a whanau room available that offers family and visitors the opportunity to have time out, make a cup of tea or coffee or make private phone calls. Simply ask our staff and we will always do our best to assist our families at anytime.
Maori Kaupapa Yes Please discuss this with the village manager
Residents Committee No We hold meetings for residents every two months. All residents are invited to this meeting.
Family Committee No We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact the village manager direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations.
Newsletter Yes A newsletter is prepared and available every 4 months.
Policy for management of challenging behaviour Yes Please discuss this with our Clinical Manager.
Confused Residents Yes As above
Rural Setting No The views from this facility are beautiful with delightful gardens that are full of colour and interest.
Semi-Secure Yes
Updated: 26 Jun 2018
Special Features
Special Features
Ryman have now introduced a new initiative of providing Resthome Level care in our Serviced Apartments. Please contact the village for information.
Updated: 26 Jun 2018
Interests & Activities
Interests & Activities
We offer a full and complete activites programme with dedicated activities coordinators. Please enquire for more information.
Updated: 26 Jun 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Hilda Ross Retirement Village kitchen staff and chefs pride themeselves on the high quality, taste bud tingling meals that they create!
Staffing Qualifications and Details We have a team of dedicated and passionate staff from the gardener to the kitchen staff, maintainence to caregivers.
Associated Complexes A member of the Ryman Healthcare Group.
What's included in your fees and what's not Please enquire for more information.
Updated: 26 Jun 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
English Yes
Filipino Yes
Hindi Yes
Updated: 26 Jun 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We respect all denominations
Updated: 26 Jun 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km The bus stop is just a short walk away.
Shops 1.00 km Our local superette and Countdown Supermarket are our closest shop.
Mall 3.00 km Westfield Shopping Mall is our closest mall and has a wide range of shops and cafes.
Parks   While we don't have any parks close by we have developed extensive parklike grounds which our residents enjoy strolling through.
Library 3.00 km We have an on site library in our community centre. The nearest public library is located close to the Westfield Shopping Mall
Updated: 26 Jun 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 26 Jun 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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