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Grace Joel Retirement Village

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At a glance
Vacancy
Yes
Name
Grace Joel Retirement Village
Category
Hospital Care
Address
184 St Heliers Bay Road
St Heliers
Auckland
Postal Address
184 Saint Heliers Bay Road
Saint Heliers
Auckland 1071
DHB
Auckland
Phone
(09) 575 1572
Fax
(09) 575 1579
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Murray Parkes - (09) 575 1572
Owner
Ryman Healthcare - (03) 366 4069
Clinical Manager
Susan Bekker - (09) 575 1572
Other services
Media
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Graceful Lines Summer 2019 Graceful Lines Summer 2019 Graceful Lines Summer 2019

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Description
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Grace Joel Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome and hospital care. Providing the full range of living and care options is just one of Ryman’s points of difference.

Since 2014, we’ve repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Grace Joel is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre, which includes both rest home and hospital care, has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.

In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.

We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Amenities include a hair and beauty salon, and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Grace Joel, our dedication to care begins even before you or your loved one has moved in.

The Lifestyle at Grace Joel Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 15 Aug 2018
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 61
Vacancy Yes
Impending vacancy Yes - 8
Additional Room CostsYes
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 14 Oct 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes 24 hours, 7 days a week.
Nurse Practitioner Yes Wound care nurse specialist in the Village
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes
Chaplain/Spiritual Advisor Yes Chapel. Church services held weekly.
Other Personnel Yes
Updated: 26 Jun 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen concnetrators available on site for the private use of hospital residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes Should a resident require this level of treatment our staff are trained in this type of intervention.
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes
Wound Care Yes We have a dedicated would care nurse at Grace Joel. Other staff are also skilled in current best practice in wound care.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques.
Clinical Management Yes We have a Hospital Coordinator who is experienced in caring for the older person and leads a team of skilled and committed registered nurses and Care givers.
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 5 Sep 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 26 Jun 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Every room is fully firnished, however should you wish to bring your own or extra furniture for your bedroom please discuss this with the Village Manager.
Single Rooms Yes All our rooms are single with ensuite. The rooms are beautifully proportioned and furnished with an electric bed, set of drawers, bedside cabinet, TV and low boy as well as a wardrobe. There are call bells beside the bed and in the ensuite
Rooms suitable for a couple Yes We have a number of large rooms that could be used to accommodate a couple. Simply check with the Village Manager to ascertain the availability of these rooms.
Ensuite Yes Yes every bedroom has its own ensuite with toilet, shower and handbasin.
Alcohol Permitted Yes We have Happy Hour every week.
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes Please feel welcome to contact the Village Manager to discuss your specific requirements at anytime.
Lounges/seating areas Yes We have a large lounge available for our residents as well as a second lounge that is smaller and more intimate for residents looking for a quieter area to relax in.
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes We offer private day care to residents. Simply contact the Village Manager for further information.
Outings Yes We have vans and activity staff who will assist you to get out and about.
Whanau Room Yes We have a room available that offers family and visitors the opportunity to have time out. Simply ask staff and we will always do our best to assist our families at anytime.
Maori Kaupapa Yes Please discuss this with the Village Manager
Residents Committee Yes We hold meetings for residents every two months. All residents are invited to this meeting.
Family Committee No We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact the appropriate manager directly and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations.
Newsletter Yes A newsletter is prepared and available every 4 months.
Policy for management of challenging behaviour Yes Please discuss this with the appropriate manager.
Confused Residents Yes Please discuss this with the appropriate manager.
Rural Setting Yes The views from this facility are beautiful with delightful gardens that are full of colour and interest.
Updated: 26 Jun 2018
Special Features
Special Features
Beautiful atrium floor with gardens, fish pond, tables and chairs
Updated: 5 Sep 2019
Interests & Activities
Interests & Activities
Grace Joel Retirement Village offers a full and complete activities programme with dedicated activities coordinators. Please enquire for more information.
Updated: 26 Jun 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Our chef and team of dedicated specialist kitchen staff offer the finest in dining with menus which test the taste buds!
Staffing Qualifications and Details Our staff are committed to providing the very best of care.
Associated Complexes A member of the Ryman Healthcare Group
What's included in your fees and what's not Please contact the Village Manager for more information.
Updated: 26 Jun 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Chinese Yes
English Yes
Filipino Yes
Hindi Yes
Updated: 26 Jun 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We respect all denominations
Updated: 26 Jun 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 26 Jun 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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