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Golden Pond Private Hospital

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Golden Pond Private Hospital
Hospital Care
47 Bracken Street
Whakatane 3120
Postal Address
47 Bracken Street
Whakatane 3120
Bay of Plenty
(07) 307 0180
View Email Address
Denise Pearson - (07) 307 0180
Other services

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Restrictions - critical visitors only
Golden Pond Private Hospital has been in Operation since 19th August 1989 providing continuing care to our Eastern Bay of Plenty community. During this time;

. Our independent ownership and management has remained unchanged

. Long Term staff members with 20 plus years service

.50 Private Hospital beds, including dedicated Palliative Care beds providing Clinical Excellence for our community.

.Modern purpose built facility centrally located by the municipal gardens,river walkway and the Whakatane Township

.Attached Private apartments available for both Resthome and Hospital level care.

We Are Locals and We Care.... Locals Caring for Locals..
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 15 Aug 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 48
Vacancy Yes
We have a total of 50 hospital level care beds ,2 of which are BOPDHB contracted palliative care beds.
we have 11 private studio apartments which offer 24 hour care at both resthome and hospital level We do keep waiting lists so please feel free to contact us.
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 25 Sep 2020
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have Judy Ruijne who is our Clinical Nurse who supports our 8 Registered Nurses, who currently work to provide 24 hours seven days per week coverage. The manager Denise Pearson is also a Registered Nurse
Enrolled Nurse Yes We currently have one enrolled nurses who works under the direction of our Registered Nurses and support our care team in the delivery of the assigned cares
Healthcare Assistants/Caregivers Yes We currently employ 43 Health care assistants and or care givers .most have achieved or working towards level 2 level 3 or level 4 NZQAsector standards
Physiotherapist Yes By referal to the local Community Physio,whakatane Hospital and ACC Accredited Physio as well
Occupational Therapist Yes By referal to the local Community OT whakatane Hospital
Social Worker (on site) Negotiable We can acess this service through support net or whakatane Hospital.
Diversional Therapist No
Activities Co-ordinator 40 Yes we have 2 activity officers Dom and Robyn 830-4 Monday-Friday a variety of activities is on offer with regular planned outings. Each morning begins with exercises to music. The A/Os are both studying towards becoming a diversional therapiist
Hairdresser Yes Every Friday 9:30 am Sets, Cuts, Perms Golden Pond has a little Salon for hair dressing.
Podiatrist Yes Eastern Bay Podiatry, 3rd Wednesday every month Fee $30.00 for hospital Residents
Dietitian Yes Access to Fiona Boyle who audits our Food Service to ensure that everyones dietary needs and tastes are being met appropriatly.
Accredited Visitors Yes we have several Volunteers that come to us four days per week to read News paper & to spend quality time with residents. we have Stroke Club Volunteers who come every Thursday, They supply morning tea & play table games with all.
Kaumatua Yes We have a Cultural Advisor Pouroto Ngaropo. Pouroto has worked very closely with us in setting up our Maori Health plan.
Chaplain/Spiritual Advisor Yes Every Tuesday 10:00 am -12 pm Visit by Home chaplin. Available on request when need arrises out side these hours.
Other Personnel Yes Ross ouMaintenance person is well known to residents And Val take care of our beautiful gardens. We have a laundry manager & 3 cleaning ladies We have an Administration Person Shirley Grammer who has been with Golden Pond since the beginning.
Updated: 15 Aug 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes Oxygen Concentrators with cylinder back up.
Gastronomy/Nasogastric Management Yes Our Registered Nurses have passed competency with tube feeding
Bariatric (Care of the very overweight) No we will negotiate with the local DHB as to needs of individual patiennts
Palliative Care (Contracted) Yes We have 2 contracted beds, where we work in collaboration with the Whakatane Hospice Nurses to provide Palliative respite and end of life care
End of Life/Palliative Care Yes We provide Generalist Palliative care ,staff are trained and we have two beds allocated for palliative patients.
IV Antibiotic Capability No
Dialysis No We are able to do Peritoneal Dyalisis if required
Wound Care Yes Our Clinical Nurse has Special training and our Rn's attend wound care workshops to keep updated
Diabetic Care Yes Rn's are educated & have a good knowledge of Diabeties, with control, Diet, Nursing care & have access to the diabetic nurse at whakatane Hospital for outside advise.
Continence Advice Yes We have an appointed continence advisor
Stomal Therapy No Staff are able to manage ostomies, we also have acess to the stoma therapist at the DHB
Stroke Rehabilitation No Whakatane Hospital rehab unit will set out a plan
Tracheotomy Care No If required
Infection Control Yes Judy Ruijne is our infection prevention Nurse . She has attended training and is responsible for education of staff, and sets the procedures in the infection prevention program, she also attends the BOP infection forum.
Psychiatric Care No we have a Close relationship with the community mental health and visiting Physcho geriatrician from Tauranga on a referal basis
Clinical Management Yes Judy Rjuine
Other Specialties No
Updated: 15 Aug 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Respite care is available when vacancies occur Fees as set by our TLA rate
Carer Support Yes as bed availability . Please enquire re costs or availability of top ups
High Care Needs Yes At Golden Pond we are staffed to provide very high needs that is hospital level care
Subsidised Yes
Private Paying Yes
Updated: 15 Aug 2018
May Bring Own Furniture Yes Patients are encouraged to personalize their room with pictures, any personal items that is important to them.
Single Rooms Yes
Connecting Rooms Yes rooms are divided by a shared ensuite
Ensuite Yes Some rooms have shared ensuite
Alcohol Permitted Yes
Pets In Residence Yes We have a lovely resident cat , who is well loved by al land as is a cat chooses the residents roomof the day in which he will sleep
Negotiate To Bring Own Pet Yes Open to discussion, Special Pets are welcome to visit.
Phone Access In Own Room Yes This is available for the residents families to set up.
Wifi Yes Discuss this with manager for passwords
Resident can adjust heating in own room Yes Each room has a Thermostat controled heater that the resident can adjust to suit their needs.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have Several Lounges to suit the needs of our residents, The two Main lounges have television available to watch.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes Staff are trained in end of life care
Palliative Care Contract Yes Two Beds are assigned as palliative care by BOP DHB, We work in partnership with Hospice andWhakatane hospital in delivery of care.
Day Programme for day stay clients Yes Any day care residents that attend our program, join in our existing program.
Outings Yes we do have two regular outings per month RSA morning Tea , And in the summer Picnics, ice cream, drives. wheelchair outings are also included.
Whanau Room Yes We have a Family/Whanau Room available at all times.
Maori Kaupapa Yes We have an extensive Maori health plan put together with Pouroto Ngaropo which includes local maori journey from arrival till today. it also includes Tikanga. This is well supported by staff
Residents Committee Yes Residents meetings are held every other Month.
Newsletter Yes Theactivities officer writes & distributes a newsletter monthly to all Residents. and family members by request.
Policy for management of challenging behaviour Yes We have a Challenging behaviour nurse, Registered Nurses, a team of caregivers and the Diversional Therapist that meet monthly to discuss and to assist people with challenging behaviours.
Confused Residents Yes Many of our residents do have cognitive impairments, we are set up to manage these residents.
Smoking Permitted Yes Outside area available to residents Only
Updated: 15 Aug 2018
Special Features
Special Features
Golden Pond Hospital is not part of a group, We are privately owned by Ross Lowry and have been in operation since 1989
The first manager was here for 8 years & the current manager for 21years which says a lot about Golden Pond.

Golden Pond is situated approximatley 1 k from the city center. 500 meters from the Rose gardens & the river bank walk, all easy flat walking .
Our Grounds are wheelchair friendly, and a lot of pleasure is given by walking around our beautiful gardens where seating is placed in strategic places.
We pride ourselves on homeliness and friendliness that we provide to patients and their families.
We are proud to be associated with Golden Pond Life care that operates the independent units.
Updated: 15 Aug 2018
Interests & Activities
Interests & Activities
Activity programme, Advocate, Alzheimer's Society, Aromatherapy, Arthritis society, BBQ, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Church, Children, Classical Music, Dancing, Digital camera, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Games, Garden, Happy Hour, Holidays, Indoor Games, Jigsaw, Library, Lions, Massage, Music, Newspaper reading, Outings, Parties, Pianist, Quizzes, Reading, Roses, RSA, Senior Citizens, Shopping, Sing-a-longs, Stroke Group, Videos, Big print books
Updated: 15 Aug 2018
Languages Spoken
Languages Spoken
English Yes
Filipino Yes
Maori - Te Reo Yes
Updated: 15 Aug 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes All of our Church services are Inter denominational
Presbyterian Yes Ladies visit one day per month
Ratana Yes On demand
Roman Catholic Yes regular Visits and monthly service
Salvation Army Yes
Updated: 15 Aug 2018
Shops   1 Kilometer to central city
Parks   500 meters from Rose gardens and River walk
Library   1Km next to New World friends of the librartvisit regularly
Updated: 15 Aug 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Approved provider of Professional Development and Recognition Programme Yes
Care Association New Zealand Yes
CareerForce Yes
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Approved provider of Professional Development and Recognition Programme Care Association New Zealand CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 15 Aug 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.